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The crew dispatcher is normally assisted by a crew caller whose responsibility is to telephone the train and engine crews to advise them of time to report for duty. The crew dispatcher is also responsible for checking that each train and engine crew are properly qualified for their assignments and have had proper rest according to labour regulations.
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In addition to certifications, specialized training is also required or appropriated to public safety dispatchers. As public safety dispatchers are the first contact made between the public and emergency services, public safety dispatchers need to be able to extract a vast array of information out of
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A crew dispatcher is also employed by the railroad to keep track of train crews and their assignments. The crew dispatcher is responsible for assigning train crew to trains based upon scheduled rosters, and also making real-time adjustments as necessary based on rail traffic conditions and delays.
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The primary tool of the dispatcher is the dispatch console. A dispatch console is a system that interfaces to a private or public radio system, allowing the dispatcher to communicate directly with all field workers, police officers, EMS personnel, and others in order to coordinate their activities.
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and the public. When receiving incoming calls for help, these dispatchers must ascertain the nature, location, and extent of the emergency. Callers requesting emergency assistance are often in a state of heightened emotional distress, which can make it difficult to obtain the information needed to
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is employed by a railroad to direct and facilitate the movement of trains over an assigned territory, which is usually part, or all, of a railroad operating division. The dispatcher is also responsible for cost effective movement of trains and other on-track railroad equipment to optimize physical
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Human error can also produce deadly results for other types of dispatchers. A train dispatcher in Spain was found guilty of negligent homicide for a head-on train collision that occurred in June 2003. Nineteen people died and forty-eight were injured in a crash where the dispatcher allowed a
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of their department. These workers receive and document incoming calls, transmit messages to appropriate personnel, and keep logs of the daily activities of their personnel. Public safety dispatchers usually work in a police station, a fire station, or a hospital. Other dispatchers work in
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and attend additional training before or after they are employed by state or local governments to dispatch for police, fire, or emergency medical services. The level of training required for these dispatchers is typically the most extensive in comparison to other dispatch positions.
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the caller. Such specialized training for 911 dispatchers can include: suicide intervention, hostage negotiation, bomb threats, tactical dispatching (for SWAT teams), domestic violence and domestic and foreign terrorism countermeasures. Many are also trained as
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handle the call appropriately. The working conditions of a public safety dispatcher may be particularly stressful compared to others because handling a call incorrectly may delay or misdirect emergency personnel, which could result in serious
462:, 266,000 people were employed as dispatchers in 2004. In addition, it is expected that a number of current dispatchers will either transfer to other occupations or leave the labor force, which will result in an increase of openings.
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Candidates for employment as public safety dispatchers may be required to pass written, oral, or performance tests and are governed by state or local regulations. Public safety dispatchers may also have to obtain
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worker who receives and transmits information to coordinate operations of other personnel and vehicles carrying out a service. Emergency organizations including
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A standard certification requirement for public safety dispatchers is
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Dispatchers of all kinds work with multiple communications systems depending on their function. These systems can include but not limited to
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Emergency dispatchers may use preapproved protocols to talk a caller or bystander through lifesaving medical procedures such as
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to monitor the delivery of freight over long distances and coordinate delivery pickup and drop-off schedules.
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665:"Calling the Police: Dispatchers as Important Interpreters and Manufacturers of Calls for Service Data"
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area. Public safety dispatchers are responsible for all emergency communications that occur within the
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passenger train to leave a station when a freight train was approaching the station on the same line.
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monitors the schedules of their bus fleet and address any problems that arise during their operations.
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companies, use dispatchers to relay information, direct personnel, and coordinate their operations.
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In the United States, about 26% of all dispatchers employed in 2004 worked for transportation and
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This article is about the communications occupation. For the computer science function, see
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dispatcher, or public safety telecommunicator receives calls from individuals who require
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A number of other organizations use dispatchers to respond to service calls, coordinate
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Employment as a dispatcher does not usually require a level of education higher than a
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Dispatchers are responsible for monitoring all of the communications within a specific
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centralized communication centers associated with their specific company or service.
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Complete list of FAA-Approved FAR Part 65 Aircraft
Dispatcher Certification Courses
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Dispatchers use various hardware and software to create dispatch.
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669:Policing: A Journal of Policy and Practice
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675:(2): 4–5.
538:"Dispatch"
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470:See also:
307:telephones
295:geographic
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203:utilities
143:first aid
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569:Catalyst
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341:or even
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148:In the
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339:injury
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