199:“unprecedented” in that it allows IBM customers to implement strategies that improve the health of the population as well as the patient experience while also managing the growth of costs. IBM's acquisition of Cúram brought enterprise capabilities into IBM's broader Smarter Care strategy. At the time of acquisition, IBM's software division capabilities expanded significantly when the almost 300 local Cúram staff were added to the 1,000 IBM staff already working on software as part of the Smarter Care offerings. These capabilities resulted in Cúram being chosen as a key component for New York State's Medicaid redesign program.
27:
257:“OPSEU estimates that post-implementation technical flaws have added an additional $ 110 million to the overall cost of SAMS....” “...Unfortunately, SAMS has undermined their ability to deliver a reliable public service and there is legitimate fear that SAMS has undermined public confidence in social assistance program delivery....”
343:
The
Hamburg Authority of Labour Family and Integration (BASFI) is supported by a public services ICT provider called Dataport, which handles IT implementations and systems for government agencies in several German states. Between 2011 and 2013, IBM (Cúram) delivered a youth and general social affairs
276:
Cúram software is still being used today in projects around the world. In
Denmark and Catalonia, Spain, the healthcare sector is using Cúram intended to cut re-admissions and improve care. In Florida, the South Florida Behavioral Network is using the software to improve care coordination, preventing
191:, purchasers of the software, both in the US and internationally found that by integrating information technology systems, their government would save time and money; reduce waste, fraud and abuse; improve data accuracy; and provide better assistance to individuals and families in a holistic manner.
332:
The South
Carolina Department of Health and Human Services (SCDHHS) administers the Medicaid program. This joint state-federal program provides health care for over 1.3 million low-income, elderly, and disabled residents annually. In 2012, Cúram was deployed to enable SCDHHS to implement its Member
240:
In March, 2014 MNsure's interim CEO Scott Leitz reported that things are working better due to 100 new staff members at its overloaded call center and fewer website errors. According to Leitz, “It’s stable and it is in much better shape than it was in the fall and it’s the best place for people to
224:
Your product has not delivered promised functionality and has seriously hindered
Minnesotans' abilities to purchase health insurance or apply for public health care programs through MNsure. I request that you immediately deploy whatever people or resources are needed to correct the defects in your
206:
In
January 2023, IBM announced the deal to sell off the healthcare data and analytics assets of its Watson Health business to Bay Area-based Francisco Partners. Financial terms of the deal were not disclosed at the time, but Bloomberg reported the price tag to be more than $ 1 billion. Six months
198:
in
December 2011. The purchase of Cúram was part of the investments IBM is making to support the convergence of health and human services issues and gives healthcare organizations the ability to focus on the “whole individual” when addressing the causes of health and disease. The commitment is
248:
welfare programme "Ontario Works" caused thousands of duplicate payments, while not paying many welfare recipients at all. Some were unable to pay for rent or electricity, in some cases leading to their eviction.
207:
after scooping up the health analytics assets of IBM Watson Health, private equity firm
Francisco Partners used them to launch a new healthcare data company, called Merative, headquartered in Ann Arbor, Michigan.
252:
On
Tuesday, April 21, 2015 - Ontario Public Service Employees Union (OPSEU) made a publication highlighting their serious concerns over Cúram implementation and the negative impact to their front-line workers.
202:
John Hearne and Ronan Rooney remained with IBM until early 2016, when IBM formed the new IBM Watson Health division, and Cúram software became a part of the offerings in government health and human services.
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who are not assisted by other state, federal, or local programs. CCSS selected Cúram as the basis for the
Automated Case Management and Eligibility System (ACES) to replace its legacy benefits system.
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As part of the
Government of Canada’s Benefits Delivery Modernization program, its Old Age Security benefit went live in June 2023, onboarding its first group of 600,000 benefits clients.
273:
In April, 2016 the Government of Ontario awarded IBM a $ 32M contract despite 18 months of problems associated with the software responsible for tracking Ontarians on social assistance.
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caused widely reported problems in 2013, including duplicate applications, delayed applications and applicants losing employment being left with no coverage at all for a month or more.
308:, including the Ministry of Children, Community and Social Services, Ontario Developmental Services, Child Protection Information Network, and Ministry of Colleges and Universities.
168:
John Hearne, co-founded Cúram, which was initially called IT Design, in 1990 with Ronan Rooney, whom he worked with at Apple Computer. It was renamed to Cúram Software in 2003.
472:
866:
Systems failure - Our view: We don't excuse state officials for oversight of the health exchange, but IBM also needs to be held to public account for its faulty software
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It is still being used to connect benefits administrators, healthcare agencies, clinicians and case managers across more than 40 healthcare and service providers.
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156:. The company produces Social Enterprise Management (SEM) software and offers consulting services, certification, and training. Their name is an
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Cúram Software Utah state implementation featured in Government Technology magazine annual list of 'Doers, Dreamers and Drivers
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for Dataport. It delivers modernised youth services, basic security, social assistance and housing allowance across the State.
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Management System (MMS) to determine MAGI Medicaid eligibility as part of the Member Management Replacement Project (MMRP).
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Their main software product was the Cúram Business Application Suite. This administrative software packages that allowed
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agencies to manage the programs they administer. The company's products found government buyers in a number of
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Story in Government Technology on use of Cúram products being used to simplify social services in Indiana
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671:"600,000 Old Age Security clients successfully onboarded to the new common benefit delivery platform"
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EXCLUSIVE: IBM wins $ 32M Ontario government contract despite delivering problem-riddled software
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Clark County Social Service (CCSS) Department provides various services for needy residents of
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743:"Curam Support for South Carolina's Medicaid Member Enrollment & Eligibility System"
629:"IBM wins $ 32M Ontario government contract despite delivering problem-riddled software"
430:"IBM News room - 2011-12-20 IBM Completes Acquisition of Cúram Software - United States"
389:
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product that are preventing Minnesotans from obtaining health insurance through MNsure.
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451:
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Article on use of Cúram products by New Zealand Government from The Dominion Post
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725:"Social Service Agencies Turn to the Cloud and AI to Serve Families in Crisis"
448:"Perspective: The Convergence of Health and Human Services – IBM's Commitment"
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473:"IBM Smarter Care stakes a claim in the neglected ground of care management"
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Cúram has been used in the implementation of four separate projects across
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Gov. Hutchinson Tells DHS To Pause Over-Budget Medicaid Computer System
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806:"Jus-It: Fehlerhafte Software der Sozialbehörde immer teurer - WELT"
576:"Social assistance computer error sees millions paid out by mistake"
187:, Australia, New Zealand, Germany, Guernsey, UK, etc. According to
544:"Dayton blames tech vendor IBM Curam for many of MNsure's problems"
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word for "Care and Protection". The company was founded in 1990.
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John Hearne co-founder and CEO, Ronan Rooney co-founder and CTO
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594:"Hamilton residents evicted due to faulty software: Whitehead"
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Ontario government, IBM smacked for bungled software project
406:"Utah takes an integrated approach to human services -- FCW"
380:, Sunday, May 21, 2006: Gavin Daly. Accessed June 27, 2008.
643:"Healthcare Industry Sees Big Data As More Than a Bandage"
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gaps in care for people suffering from mental illnesses.
195:
56:
657:"Improving Care Coordination for Mental Health Patients"
767:"Determining the System of Record for New Applications"
562:"What Went Wrong with Minnesota's Insurance Exchange"
450:. IDC Health Insights. November 2014. Archived from
246:
Ministry of Community and Social Services (Ontario)
707:"Ministry of Public and Business Service Delivery"
372:"Turnover at Dublin software firm surges to $ 30m"
788:"Die Fachliche Leitstelle JUS-IT stellt sich vor"
882:
128:was an Irish software company headquartered in
244:In 2014, an IBM/Cúram system deployed for the
729:Technology Solutions That Drive Government
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851:HPtoday announced a new global agreement
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363:
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289:Employment and Social Development Canada
475:. Ovum. 29 October 2014. Archived from
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528:: CS1 maint: archived copy as title (
338:Germany: Hamburg Dataport BASFI JUS-IT
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596:. CBC Hamilton. 18 December 2014.
689:"Doing business: 3 year outlook"
91:Cúram Business Application Suite
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631:. CBC Exclusive. 30 April 2016.
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891:Software companies of Ireland
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608:"SAMS: More Than A "Glitch""
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876:SAMS: More Than A "Glitch"
263:SAMS: More Than A "Glitch"
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645:. CIO.com. 25 March 2015.
564:. MPRNews. 12 March 2014.
395:, accessed June 27, 2008.
215:health insurance exchange
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826:Cúram Software home page
377:The Sunday Business Post
344:system called JUS-IT in
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16:Irish software company
299:Government of Ontario
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189:Federal Computer Week
313:Clark County, Nevada
194:It was purchased by
582:. 28 November 2014.
436:on January 7, 2012.
97:Number of employees
47:1990 (as IT Design)
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20:Cúram Software Ltd.
390:Enterprise Ireland
185:Canadian Provinces
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615:OPSEU Publication
550:. 3 January 2014.
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677:. 2015-10-13.
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812:(in German).
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750:. Retrieved
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413:. Retrieved
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64:Headquarters
580:CBC Toronto
234:Mark Dayton
181:U.S. states
752:2024-08-01
515:2014-12-22
458:2015-04-06
415:2017-07-17
353:References
79:Key people
212:Minnesota
138:Australia
113:.merative
885:Category
810:DIE WELT
548:MinnPost
524:cite web
260:—
228:—
152:and the
88:Products
55:sold to
38:Software
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711:MGS GOV
483:6 April
346:Hamburg
306:Ontario
173:welfare
164:History
142:Germany
134:Ireland
106:Website
72:Ireland
59:in 2011
44:Founded
774:SCDHHS
241:go.”
218:MNsure
148:, the
130:Dublin
117:/curam
68:Dublin
770:(PDF)
611:(PDF)
509:(PDF)
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284:Usage
267:OPSEU
158:Irish
146:India
530:link
485:2015
231:Gov.
175:and
115:.com
101:600+
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410:FCW
196:IBM
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Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.
