989:
1044:
larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.
1043:
as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require
1047:
Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits.
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ISO/IEC 20000-1:2018. Information technology-Service management -Part 1:Service management system requirements. International
Organization for Standardization ISO, 2018
1019:
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1012:
88:
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17:
573:
1100:
Generally, service management comprises six different capabilities that companies should consider for optimization:
1325:
1005:
622:
1088:
Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
1091:
Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.
993:
738:
648:
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The main drivers for a company to establish or optimize its service management practices are varied:
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High service costs can be reduced, i.e. by integrating the service and products supply chain.
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Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
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Reduce obsolescence costs of service parts through improved forecasting.
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1140:
435:
337:
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1105:
271:
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1076:
106:
988:
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is the internationally acknowledged for service management.
1072:
Customer service or parts/service quality can be optimized.
515:
1211:
Assets, maintenance, task scheduling, event management
1317:
1013:
1114:Service offerings definition and positioning
1276:Service science, management and engineering
1020:
1006:
14:
1318:
1085:Improve customer satisfaction levels.
24:
25:
1337:
1195:Order management and availability
1150:Returns, repairs, and warranties
994:Business and economics portal
987:
1303:
1198:Channel and partner management
1153:Warranty and claims management
13:
1:
1296:
1220:Asset management/optimization
1172:or field force effectiveness
1095:
649:management information system
300:Chief human resources officer
1286:Strategic service management
1120:Service portfolio management
1039:context, is integrated into
643:Enterprise resource planning
471:Financial statement analysis
7:
1229:
1139:Fulfillment operations and
1111:Service strategy definition
1057:
10:
1342:
29:
305:Chief information officer
137:Limited liability company
1223:Configuration management
1170:Field service management
1145:Service parts management
318:Chief technology officer
252:Mergers and acquisitions
222:Constitutional documents
47:Management of a business
30:Not to be confused with
1326:Supply chain management
1241:Enterprise architecture
1217:Diagnostics and testing
1206:Technical documentation
1136:Parts demand management
1130:Parts supply management
1041:supply chain management
378:Environmental economics
358:International economics
309:Chief marketing officer
295:Chief financial officer
290:Chief operating officer
286:Chief executive officer
247:International trade law
41:Business administration
1126:Spare parts management
1108:and service offerings
947:International business
932:Business judgment rule
277:Chief business officer
177:Annual general meeting
157:State-owned enterprise
147:Privately held company
1291:IT service management
1175:Technician enablement
1117:Go-to-market strategy
623:Customer relationship
559:Business intelligence
521:Financial institution
496:International finance
446:Cash conversion cycle
353:Development economics
314:Chief product officer
62:Management accounting
32:IT service management
1192:Customer management
1133:Inventory management
564:Business development
408:Economic development
170:Corporate governance
67:Financial accounting
1251:Service (economics)
1184:Activity scheduling
1075:Increasing service
974:Business statistics
957:International trade
942:Business operations
638:Electronic business
543:Types of management
431:Financial statement
413:Economic statistics
281:Chief brand officer
237:Corporate liability
152:Sole proprietorship
132:Joint-stock company
1261:Services marketing
1161:Returns processing
1033:Service management
937:Consumer behaviour
739:Product life-cycle
526:Capital management
491:Managerial finance
182:Board of directors
18:Service Management
1214:Remote monitoring
1157:Reverse logistics
1030:
1029:
917:Business analysis
486:Corporate finance
456:Capital budgeting
393:Knowledge economy
187:Supervisory board
16:(Redirected from
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1310:
1307:
1271:Service provider
1246:Managed services
1236:Customer service
1202:Customer insight
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969:Business process
511:Financial market
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343:Public economics
102:Corporation sole
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1052:ISO/IEC 20000
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1037:manufacturing
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608:Configuration
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363:Mixed economy
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19:
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1032:
1031:
847:Architecture
841:Organization
807:Supply chain
796:
633:Earned value
506:Stock market
383:Open economy
373:Econometrics
112:Conglomerate
962:Trade route
877:Engineering
872:Development
724:Performance
667:development
628:Distributed
501:Liquidation
142:Partnership
127:Corporation
122:Cooperative
1297:References
1181:E-learning
1096:Components
829:Technology
711:Operations
591:Commercial
584:innovation
574:Capability
466:Derivative
55:Accounting
1141:logistics
897:Structure
882:Hierarchy
802:Strategic
689:Materials
679:Knowledge
656:Financial
596:Marketing
441:Factoring
436:Insurance
338:Commodity
331:Economics
1320:Category
1230:See also
1178:Mobility
1106:strategy
1104:Service
1058:Benefits
887:Patterns
867:Conflict
852:Behavior
792:Security
769:Resource
754:Property
717:services
674:Incident
613:Conflict
569:Capacity
272:Chairman
227:Contract
1077:revenue
1035:in the
862:Culture
812:Systems
797:Service
776:
764:Records
759:Quality
749:Project
744:Product
734:Process
713:
694:Network
663:
645:
618:Content
425:Finance
107:Company
824:Talent
780:crisis
706:Office
579:Change
910:Trade
892:Space
787:Sales
729:Power
684:Legal
554:Brand
549:Asset
72:Audit
774:Risk
89:list
516:Tax
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