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phone with him. The
Operations Center officers had called the Ambassador’s temporary residence and learned that the concierge had recommended three restaurants, but did not know which one he had chosen. Within minutes, while Secretary Clinton remained on the line, the officers dialed the restaurants, circulated a picture of the Ambassador, and requested that the waitstaff scan the premise for his party. A Watch Officer connected the Secretary with the Ambassador so quickly she was not initially aware of the exhaustive search process. As Secretary Clinton stated later on, “That is perseverance!” Secretary Clinton also highlighted the office's role in rescuing a downed American pilot in
27:
600:
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Officers in Crisis
Management and Strategy (CMS) analyze information with an eye towards anticipating future hot spots around the world. By preparing for crises before they arise, CMS helps embassies and consulates abroad adjust their security protocols for any natural disaster or potential source of
130:
headquarters in
Washington, D.C., the Operations Center provides senior policy makers with alerts and briefings on world events affecting U.S. interests abroad. The organization's mission is to get the right information to the right people at the right time. To do so, the Operations Center is open 24
233:
marked this occasion by sharing some of her memorable interactions with the
Operations Center. In one instance, she called asking to speak with an ambassador visiting Washington. A few minutes later, a Watch Officer connected her. Only later did she learn that the Ambassador did not have his cell
195:
The
Operations Center handles approximately 340,000 calls annually. It is staffed by Watchstanders who work in shifts to provide coverage around the clock. At any moment, one of the State Department's top leaders might call in requesting information on breaking news stories. These incoming calls
171:. Since then, the Operations Center has grown with the needs of the Secretary of State and the expanding U.S. diplomatic presence around the world. The Operations Center is made up of two parts: The Watch and Crisis Management Support.
196:
overlap with the near constant intake of press and cable traffic. Watchstanders receive and process this information as a team. As
Watchstanders receive information, they assess its importance and reach out to
742:
955:
139:
in 2010, as with many other crises, the
Operations Center convened a task force to assist in coordinating humanitarian response, informing domestic and foreign officials, and aiding American citizens.
684:
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709:
246:, who promptly arranged his rescue. These stories highlight how the Operations Center supports the State Department's goal of serving American citizens and safeguarding U.S. interests abroad.
204:
overseas, as well as country desk officers at headquarters, to contextualize the information. The most relevant items are shared with senior officials through daily written and oral briefs.
1001:
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hours a day, 365 days a year. In addition to day-to-day operations, when a crisis arises, the
Operations Center may set up a task force to address logistics and, in conjunction with the
825:
783:
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invasion, he realized the importance of maintaining a crisis response center. At its inception, only one watch officer staffed the
Operations Center supplied with a GI-issue
980:
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238:, a story which illustrates the international reach of the Operation Center's reputation. A Libyan man who had received an education grant from the
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conflict. When a crisis does happen, CMS oversees tasks forces, managing coordination within the State
Department and between interagency actors.
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senior officials, and facilitates communication between the State Department and the rest of the world.
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702:
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as its first director. When the President could not reach anyone at State in the midst of the failed
1171:
Office of the U.S. Special Coordinator for the Partnership for Global Infrastructure and Investment
854:
801:
919:
497:
1070:
136:
123:
111:
73:
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26:
8:
1165:
Office of the United States Security Coordinator for Israel and the Palestinian Authority
934:
599:
188:
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The Operations Center recently celebrated its fiftieth anniversary. Secretary of State
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found the pilot and called the Operations Center. The Watch Officer then called the
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518:
356:"60 Years of the State Department Operations Center: On the Front Lines of History"
62:
826:
Office of Policy, Planning, and Resources for Public Affairs and Public Diplomacy
239:
230:
148:
507:
431:
406:
382:"For State Department officers directing calls, adrenaline always on the line"
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147:
The Operations Center was inaugurated in 1961 at the instruction of President
1200:
540:
184:
432:"Secretary Clinton Celebrates 50th Anniversary of the Operations Center"
407:"Secretary Clinton Celebrates 50th Anniversary of the Operations Center"
710:
Bureau of Oceans and International Environmental and Scientific Affairs
1137:
Office of the Secretary's Special Representative for Syria Engagement
201:
168:
287:
225:
Watch officers charting the movements of State Department officials
160:
216:
197:
1142:
Office of the Special Envoy for Critical and Emerging Technology
106:(S/ES-O) monitors world events, prepares written briefs for the
1009:
Office of the Special Envoy to Monitor and Combat Anti-Semitism
981:
Bureau of International Narcotics and Law Enforcement Affairs
733:
Office of the Science and Technology Advisor to the Secretary
338:"Operations Center Is Valuable Aid in Shaping Foreign Policy"
235:
187:
working to free hostages in the Operations Center during the
1148:
Office of the Special Presidential Envoy for Hostage Affairs
910:
Bureau of the Comptroller and Global Financial Services
582:
Office of Small and Disadvantaged Business Utilization
534:
Deputy Secretary of State for Management and Resources
833:
United States Advisory Commission on Public Diplomacy
761:
Bureau of International Security and Nonproliferation
482:
104:
United States Department of State’s Operations Center
1154:
Office of the Special Presidential Envoy for Climate
589:
Office of the U.S. Coordinator for the Arctic Region
135:, assists U.S. citizens in need. In response to the
1016:
Office to Monitor and Combat Trafficking in Persons
754:
Bureau of Arms Control, Verification and Compliance
20:
United States Department of State Operations Center
1159:Office of the Special Representative for Venezuela
1198:
313:"Terrorism Response Drill State Department Tour"
967:Bureau of Conflict and Stabilization Operations
217:In the Media: Reflecting on 50 Years of Service
1050:Bureau of Global Health Security and Diplomacy
545:Under Secretary of State for Political Affairs
988:Bureau of Population, Refugees, and Migration
468:
974:Bureau of Democracy, Human Rights, and Labor
648:Bureau of International Organization Affairs
941:Office of Management Strategy and Solutions
652:United States Mission to the United Nations
1212:United States Department of State agencies
795:Bureau of Educational and Cultural Affairs
475:
461:
379:
25:
1002:Office of International Religious Freedom
890:Bureau of Information Resource Management
667:Bureau of South and Central Asian Affairs
360:The National Museum of American Diplomacy
142:
117:
634:Bureau of East Asian and Pacific Affairs
220:
178:
904:Bureau of Overseas Buildings Operations
696:Bureau of Economic and Business Affairs
641:Bureau of European and Eurasian Affairs
576:Bureau of Cyberspace and Digital Policy
1199:
956:Under Secretary for Civilian Security,
935:Director of Diplomatic Reception Rooms
344:: 4. June 1961 – via Hathitrust.
774:International Security Advisory Board
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768:Bureau of Political-Military Affairs
674:Bureau of Western Hemisphere Affairs
1057:Bureau of Intelligence and Research
687:Growth, Energy, and the Environment
380:Blumenfeld, Laura (July 14, 2010).
13:
883:Bureau of Global Talent Management
264:"About Us – Executive Secretariat"
14:
1223:
1207:United States Department of State
1099:Office of Diversity and Inclusion
995:Office of Global Criminal Justice
484:United States Department of State
268:United States Department of State
743:Under Secretary for Arms Control
598:
1181:Foreign Service Grievance Board
1119:Office of the Chief of Protocol
1105:Office of Global Women's Issues
802:Bureau of Global Public Affairs
31:Members of the Ops team in 2019
815:International Expositions Unit
721:Office of Global Food Security
660:Bureau of Near Eastern Affairs
424:
399:
373:
348:
342:Department of State Newsletter
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305:
280:
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208:Crisis Management and Strategy
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1064:Bureau of Legislative Affairs
946:Office of White House Liaison
876:Bureau of Diplomatic Security
862:Bureau of Budget and Planning
820:Office of Global Youth Issues
727:Office of Global Partnerships
716:Office of the Chief Economist
561:Deputy Secretary of State for
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1087:Foreign Affairs Policy Board
786:Diplomacy and Public Affairs
685:Under Secretary for Economic
571:Office of Foreign Assistance
16:Government operations center
7:
1126:Office of the Legal Adviser
1112:Office of Inspector General
958:Democracy, and Human Rights
46:; 63 years ago
10:
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928:Office of Foreign Missions
897:Bureau of Medical Services
869:Bureau of Consular Affairs
784:Under Secretary for Public
745:and International Security
703:Bureau of Energy Resources
627:Bureau of Counterterrorism
244:U.S. Department of Defense
1028:directly to the Secretary
1026:Bureaus/Offices reporting
1025:
954:
916:Foreign Service Institute
842:
782:
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683:
620:Bureau of African Affairs
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596:
556:Deputy Secretary of State
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523:Deputy Secretary of State
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93:Crisis Management Support
83:
69:
58:
40:
35:
24:
855:Bureau of Administration
809:Global Engagement Center
563:Management and Resources
292:U.S. Department of State
1132:Office of the Ombudsman
1043:Office of the Counselor
920:Office of the Historian
498:Harry S Truman Building
288:"Executive Secretariat"
133:Consular Affairs bureau
1186:Secretary's Open Forum
1094:Office of Civil Rights
226:
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143:History and activities
118:Mission and activities
1083:Policy Planning Staff
1071:Executive Secretariat
224:
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124:Executive Secretariat
112:U.S. State Department
74:Executive Secretariat
153:Theodore C. Achilles
609:Under Secretary for
386:The Washington Post
189:Iran hostage crisis
183:Secretary of State
137:earthquake in Haiti
78:Department of State
21:
512:Secretary of State
227:
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128:State Department's
108:Secretary of State
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1176:Iran Action Group
1075:Operations Center
611:Political Affairs
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70:Parent department
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362:. 2021-05-26
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59:Headquarters
185:Cyrus Vance
157:Bay of Pigs
1201:Categories
366:2024-06-11
273:2021-03-14
250:References
202:consulates
163:, a water
110:and other
543:, Acting
297:August 1,
198:embassies
175:The Watch
169:telephone
90:The Watch
441:June 15,
416:June 15,
391:June 15,
322:June 15,
167:, and a
161:bunk bed
436:YouTube
411:YouTube
165:pitcher
76:of the
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317:C-SPAN
191:, 1979
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236:Libya
151:with
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200:and
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