45:
166:
124:"concluded between a supplier and a consumer under an organised distance sales or services provision scheme run by the supplier who, for the purposes of the contract, makes use of one or more means of distance communication" up to and including the moment the contract is agreed. The legislation provided rights to the consumer and obligations which the seller must fulfill.
1019:
If goods are sent to a consumer without a contract asking for them, the "recipient may use, deal with, or dispose of the goods as if they were an unconditional gift to him" and "he rights of the sender to the goods are extinguished". This is intended to prevent companies purporting to demand payment
890:
is not present. So, under the
Regulations, someone who uses a company account or business details for tax obligations is still considered a consumer if the transaction is not one done for or on behalf of the business. A customer is a person who actually buys the product but this does not mean they
978:
has an automatic right to rescind the contract within three months and seven days of delivery of the goods, or of formation of the contract (service contracts). The
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 replacing the 2000 regulations changed such
1085:
The legal definition of what constitutes a rental agreement differs between
England and Wales, Scotland, Northern Ireland and places outside of the United Kingdom, but the Regulations encompass the differences to bring a common sense definition to what is, and what is not, a rental agreement
987:
Regulation 14 obliges the supplier to reimburse the consumer within thirty days of the consumer giving notice of cancellation (and to reimburse any delivery costs). Regulation 17 obliges the consumer to take reasonable care of goods and deliver them when the supplier comes to collect them.
970:
a contract at any time from its formation until seven working days after the goods are delivered; or for service contracts, seven working days after the contract is formed (which might be before the service was to have been performed). From 13 June 2014 The
Consumer Contracts (Information,
952:
The seller must perform the contract within thirty days of its being made. If a supplier cannot meet the contract, he must within another thirty days pay back any money and return any other property that the consumer used to secure the contract, and tell the consumer that he has done so.
143:
90:
1058:(b) Made for the construction of a building where the contract also provides for a sale or other disposition of an interest in land on which the building is constructed, except for a rental agreement
427:
1003:
Regulation 21 defines "Fraudulent use of a payment card". If a consumer's payment card is charged fraudulently, the money must be paid back to the consumer by the card issuer. The
940:
This information must be clear and comprehensible. Under
Regulation 8 all this information must also be given to the consumer in a durable or storable medium along with all
991:
Where there is an agreement that the consumer will return the goods by post, it is at the consumer's cost except if the goods are faulty or not as described as per the
432:
971:
Cancellation and
Additional Charges) Regulations 2013 replaced the 2000 Regulations and in particular incorporate now a 14-day cancellation period, not seven days.
1366:
700:
17:
1131:
805:
3 Historically restricted in common law jurisdictions but generally accepted elsewhere; availability varies between contemporary common law jurisdictions
1361:
646:
695:
820:
387:
966:
If the supplier has provided all the information to be communicated before contract formation, the consumer has an automatic right to cancel and
1024:, which defines goods only as unsolicited goods if they have been deliberately sent to the recipient with the intention of them being used.
882:
who is acting for the purposes other than those of his trade, business or profession". The definition is slightly broader than that in the
634:
1098:(OFT). Complaints are made directly to the Director-General and the OFT then investigates infringements, issues injunctions and
865:
57:
1048:
Regulation 5 explicitly excludes some kinds of contract from being governed by the
Regulations. These are contracts that are:
1116:
838:
1111:
899:
The supplier's obligations are mostly covered by
Regulation 7, although other obligations are made by other regulations.
1151:
1162:
By
Regulation 3(2) it is implied they apply in Scotland, and by 1(2) they are expressly extended to Northern Ireland.
944:, a geographical address and, if the contract could last over a year, the conditions for taking contractual action.
451:
415:
49:
117:
1126:
883:
444:
1351:
927:
1356:
710:
300:
1068:
195:
1021:
858:
730:
456:
809:
705:
664:
576:
1004:
512:
225:
1223:
1198:
834:
685:
494:
344:
1121:
1095:
992:
410:
370:
295:
271:
253:
1061:(c) Relating to financial services, a non-exhaustive list of which is contained in Schedule 2
851:
827:
690:
258:
941:
718:
555:
405:
284:
190:
185:
643:(also implied covenant of good faith and fair dealing or duty to negotiate in good faith)
8:
1037:
1036:
of a supplier for the provisions of the Act if the contractual term is inconsistent with
474:
365:
230:
210:
75:
974:
Where the supplier has not provided the consumer with all the required information, the
1064:(d) Concluded by means of an automated vending machine or automated commercial premises
837:, and Canadian jurisprudence in both Québec and the common law provinces pertaining to
760:
723:
565:
537:
503:
396:
381:
375:
349:
114:
144:
Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013
91:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
1008:
617:
606:
327:
276:
267:
248:
205:
1053:
640:
527:
522:
484:
479:
322:
305:
128:
1033:
532:
262:
239:
1052:(a) Made for the sale or other disposition of an interest in land except for a
891:
have to use the product. The person who uses the product is called a consumer.
879:
778:
669:
600:
585:
333:
180:
1345:
569:
317:
290:
220:
312:
1094:
The Regulations are enforced by the Director-General of Fair Trade and the
902:
773:
768:
755:
546:
200:
920:
How payment should be made and how the goods or services will be delivered
995:
in which case the supplier reimburses both the delivery and return costs
926:
Communication costs for forming the contract (for example, the cost of a
611:
517:
422:
339:
923:
Notification of the right of cancellation (Regulations 10, 11 12 and 13)
813:
796:
215:
1020:
for goods a consumer receives unexpectedly. This provision amends the
888:
the person not regarding himself as acting in the course of a business
764:
439:
165:
132:
908:
Who the supplier is, and their address (if payment is made up front)
1197:"7. Information required prior to the conclusion of the contract",
1099:
1072:
936:
How long the contract will last, if it is not a one-off performance
594:
489:
157:
136:
121:
1011:
obligation on both the seller and the card issuer to refund money
1078:
967:
560:
110:
62:
85:
146:, which in many respects, however, are similar regulations.
1225:
The Consumer Protection (Distance Selling) Regulations 2000
1200:
The Consumer Protection (Distance Selling) Regulations 2000
750:
740:
903:
Information to be communicated before contract formation
894:
830:
both in Québec and in the country's common law provinces
107:
Consumer Protection (Distance Selling) Regulations 2000
33:
Consumer Protection (Distance Selling) Regulations 2000
833:
7 Specific to civil law jurisdictions, the American
1132:
Unfair Terms in Consumer Contracts Regulations 1999
998:
647:Contract A and Contract B in Canadian contract law
127:Typical cases where the regulations apply include
142:The regulations were revoked in June 2014 by the
1343:
1027:
802:2 Specific to civil and mixed law jurisdictions
947:
1032:No contractual term can limit or exclude the
859:
1367:Statutory instruments of the United Kingdom
839:contractual and pre-contractual negotiation
149:
982:
866:
852:
1362:Consumer protection in the United Kingdom
956:
933:How long the contract offer is valid for
14:
1344:
1180:
1178:
886:, where the subjective requirement of
635:Duty of honest contractual performance
1117:Supply of Goods and Services Act 1982
1043:
911:A description of the goods or service
895:Obligations imposed upon the supplier
823:of International Commercial Contracts
1192:
1190:
1112:Electronic Commerce Regulations 2002
1014:
18:Consumer Protection Regulations 2000
1175:
812:and other civil codes based on the
24:
25:
1378:
1187:
999:Fraudulent use of a payment card
637:(or doctrine of abuse of rights)
452:Enforcement of foreign judgments
416:Hague Choice of Court Convention
164:
50:Parliament of the United Kingdom
43:
1330:
1321:
1312:
1303:
1294:
1285:
1276:
961:
1267:
1258:
1249:
1240:
1236:– via legislation.gov.uk
1215:
1211:– via legislation.gov.uk
1156:
1144:
1127:Unfair Contract Terms Act 1977
1089:
914:The cost, inclusive of any tax
884:Unfair Contract Terms Act 1977
445:Singapore Mediation Convention
13:
1:
1169:
1152:European Communities Act 1972
1028:Extinction of consumer rights
928:premium-rate telephone number
819:5 Explicitly rejected by the
586:Quasi-contractual obligations
1071:through the use of a public
979:3-month period to 12 months
7:
1105:
1102:on behalf of the consumer.
1069:telecommunications operator
948:Performance of the contract
120:as UK law. They applied to
10:
1383:
1022:Unsolicited Goods Act 1971
457:Hague Judgments Convention
80:European Directive 97/7/EC
29:United Kingdom legislation
808:4 Specific to the German
96:
84:
74:
69:
56:
42:
37:
1137:
1005:Consumer Credit Act 1974
513:Anticipatory repudiation
263:unequal bargaining power
150:Definition of a consumer
1222:"10. Right to cancel",
983:Effects of cancellation
835:Uniform Commercial Code
810:Bürgerliches Gesetzbuch
495:Third-party beneficiary
467:Rights of third parties
345:Accord and satisfaction
131:or services ordered by
1122:Sale of Goods Act 1979
1096:Office of Fair Trading
993:Sale of Goods Act 1979
957:Rights of the consumer
566:Liquidated, stipulated
411:Forum selection clause
296:Frustration of purpose
1067:(e) Concluded with a
828:Canadian contract law
196:Abstraction principle
1352:English contract law
1282:Reg 11(4), Reg 12(4)
1273:Reg 11(1), Reg 12(1)
1150:Enacted pursuant to
1077:(f) Concluded at an
942:terms and conditions
657:Related areas of law
556:Specific performance
406:Choice of law clause
371:Contract of adhesion
285:Culpa in contrahendo
191:Meeting of the minds
186:Offer and acceptance
38:Statutory Instrument
1357:2000 in British law
1038:consumer protection
917:Any delivery charge
821:UNIDROIT Principles
595:Promissory estoppel
475:Privity of contract
428:New York Convention
388:UNIDROIT Principles
231:Collateral contract
226:Implication-in-fact
211:Invitation to treat
113:/2334, implemented
34:
1044:Excepted contracts
641:Duty of good faith
538:Fundamental breach
504:Breach of contract
433:UNCITRAL Model Law
397:Dispute resolution
382:Contra proferentem
376:Integration clause
350:Exculpatory clause
115:European Directive
32:
1015:Unsolicited goods
1009:joint and several
878:A consumer is a "
876:
875:
719:England and Wales
627:Duties of parties
618:Negotiorum gestio
607:Unjust enrichment
328:Statute of frauds
277:Unconscionability
249:Misrepresentation
206:Mirror image rule
103:
102:
70:Other legislation
16:(Redirected from
1374:
1337:
1334:
1328:
1325:
1319:
1316:
1310:
1307:
1301:
1298:
1292:
1289:
1283:
1280:
1274:
1271:
1265:
1262:
1256:
1253:
1247:
1244:
1238:
1237:
1235:
1233:
1219:
1213:
1212:
1210:
1208:
1194:
1185:
1182:
1163:
1160:
1154:
1148:
1054:rental agreement
868:
861:
854:
696:China (mainland)
665:Conflict of laws
528:Efficient breach
523:Exclusion clause
323:Illusory promise
306:Impracticability
168:
154:
153:
47:
46:
35:
31:
21:
1382:
1381:
1377:
1376:
1375:
1373:
1372:
1371:
1342:
1341:
1340:
1335:
1331:
1326:
1322:
1317:
1313:
1308:
1304:
1299:
1295:
1290:
1286:
1281:
1277:
1272:
1268:
1263:
1259:
1254:
1250:
1245:
1241:
1231:
1229:
1221:
1220:
1216:
1206:
1204:
1196:
1195:
1188:
1183:
1176:
1172:
1167:
1166:
1161:
1157:
1149:
1145:
1140:
1108:
1092:
1046:
1034:legal liability
1030:
1017:
1001:
985:
964:
959:
950:
905:
897:
872:
843:
715:United Kingdom
678:By jurisdiction
152:
99:
98:Status: Revoked
52:
44:
30:
23:
22:
15:
12:
11:
5:
1380:
1370:
1369:
1364:
1359:
1354:
1339:
1338:
1329:
1320:
1311:
1302:
1293:
1284:
1275:
1266:
1257:
1248:
1239:
1214:
1186:
1173:
1171:
1168:
1165:
1164:
1155:
1142:
1141:
1139:
1136:
1135:
1134:
1129:
1124:
1119:
1114:
1107:
1104:
1091:
1088:
1083:
1082:
1075:
1065:
1062:
1059:
1056:
1045:
1042:
1029:
1026:
1016:
1013:
1000:
997:
984:
981:
963:
960:
958:
955:
949:
946:
938:
937:
934:
931:
924:
921:
918:
915:
912:
909:
904:
901:
896:
893:
880:natural person
874:
873:
871:
870:
863:
856:
848:
845:
844:
842:
841:
831:
826:6 Specific to
824:
817:
806:
803:
800:
795:1 Specific to
792:
789:
788:
784:
783:
782:
781:
776:
771:
758:
753:
745:
744:
736:
735:
734:
733:
728:
727:
726:
721:
713:
708:
703:
698:
693:
688:
680:
679:
675:
674:
673:
672:
670:Commercial law
667:
659:
658:
654:
653:
652:
651:
650:
649:
638:
629:
628:
624:
623:
622:
621:
614:
609:
604:
601:Quantum meruit
597:
589:
588:
582:
581:
580:
579:
574:
573:
572:
558:
550:
549:
543:
542:
541:
540:
535:
530:
525:
520:
515:
507:
506:
500:
499:
498:
497:
492:
487:
482:
477:
469:
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463:
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459:
449:
448:
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437:
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430:
420:
419:
418:
408:
400:
399:
393:
392:
391:
390:
385:
378:
373:
368:
366:Parol evidence
360:
359:
358:Interpretation
355:
354:
353:
352:
347:
342:
337:
334:Non est factum
330:
325:
320:
315:
310:
309:
308:
303:
298:
288:
281:
280:
279:
265:
256:
251:
243:
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236:
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228:
223:
218:
213:
208:
203:
198:
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183:
175:
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151:
148:
101:
100:
97:
94:
93:
88:
82:
81:
78:
72:
71:
67:
66:
60:
54:
53:
48:
40:
39:
28:
9:
6:
4:
3:
2:
1379:
1368:
1365:
1363:
1360:
1358:
1355:
1353:
1350:
1349:
1347:
1333:
1324:
1315:
1306:
1297:
1288:
1279:
1270:
1261:
1252:
1243:
1227:
1226:
1218:
1202:
1201:
1193:
1191:
1181:
1179:
1174:
1159:
1153:
1147:
1143:
1133:
1130:
1128:
1125:
1123:
1120:
1118:
1115:
1113:
1110:
1109:
1103:
1101:
1097:
1087:
1080:
1076:
1074:
1070:
1066:
1063:
1060:
1057:
1055:
1051:
1050:
1049:
1041:
1040:legislation.
1039:
1035:
1025:
1023:
1012:
1010:
1006:
996:
994:
989:
980:
977:
972:
969:
954:
945:
943:
935:
932:
929:
925:
922:
919:
916:
913:
910:
907:
906:
900:
892:
889:
885:
881:
869:
864:
862:
857:
855:
850:
849:
847:
846:
840:
836:
832:
829:
825:
822:
818:
815:
811:
807:
804:
801:
799:jurisdictions
798:
794:
793:
791:
790:
786:
785:
780:
777:
775:
772:
770:
766:
762:
759:
757:
754:
752:
749:
748:
747:
746:
742:
738:
737:
732:
731:United States
729:
725:
722:
720:
717:
716:
714:
712:
709:
707:
704:
702:
699:
697:
694:
692:
689:
687:
684:
683:
682:
681:
677:
676:
671:
668:
666:
663:
662:
661:
660:
656:
655:
648:
645:
644:
642:
639:
636:
633:
632:
631:
630:
626:
625:
620:
619:
615:
613:
610:
608:
605:
603:
602:
598:
596:
593:
592:
591:
590:
587:
584:
583:
578:
575:
571:
570:penal damages
567:
564:
563:
562:
561:Money damages
559:
557:
554:
553:
552:
551:
548:
545:
544:
539:
536:
534:
531:
529:
526:
524:
521:
519:
516:
514:
511:
510:
509:
508:
505:
502:
501:
496:
493:
491:
488:
486:
483:
481:
478:
476:
473:
472:
471:
470:
466:
465:
458:
455:
454:
453:
450:
446:
443:
442:
441:
438:
434:
431:
429:
426:
425:
424:
421:
417:
414:
413:
412:
409:
407:
404:
403:
402:
401:
398:
395:
394:
389:
386:
384:
383:
379:
377:
374:
372:
369:
367:
364:
363:
362:
361:
357:
356:
351:
348:
346:
343:
341:
340:Unclean hands
338:
336:
335:
331:
329:
326:
324:
321:
319:
316:
314:
311:
307:
304:
302:
301:Impossibility
299:
297:
294:
293:
292:
291:Force majeure
289:
287:
286:
282:
278:
275:
274:
273:
272:public policy
269:
266:
264:
260:
257:
255:
252:
250:
247:
246:
245:
244:
241:
238:
237:
232:
229:
227:
224:
222:
221:Consideration
219:
217:
214:
212:
209:
207:
204:
202:
199:
197:
194:
192:
189:
187:
184:
182:
179:
178:
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176:
172:
171:
167:
163:
162:
159:
156:
155:
147:
145:
140:
138:
134:
130:
125:
123:
119:
116:
112:
108:
95:
92:
89:
87:
83:
79:
77:
73:
68:
64:
61:
59:
55:
51:
41:
36:
27:
19:
1332:
1323:
1314:
1305:
1296:
1287:
1278:
1269:
1260:
1251:
1242:
1230:, retrieved
1224:
1217:
1205:, retrieved
1199:
1158:
1146:
1093:
1084:
1047:
1031:
1018:
1002:
990:
986:
975:
973:
965:
962:Cancellation
951:
939:
898:
887:
877:
774:Criminal law
756:Property law
711:Saudi Arabia
616:
599:
380:
332:
283:
201:Posting rule
158:Contract law
141:
135:or over the
126:
106:
104:
26:
1090:Enforcement
612:Restitution
423:Arbitration
1346:Categories
1318:Reg. 24(2)
1170:References
814:pandectist
797:common law
577:Rescission
485:Delegation
480:Assignment
268:Illegality
216:Firm offer
86:Revoked by
76:Transposes
1327:Reg 24(3)
1264:Reg 19(2)
1255:Reg 19(1)
1100:litigates
816:tradition
686:Australia
533:Deviation
440:Mediation
173:Formation
133:telephone
122:contracts
1184:Reg 3(1)
1106:See also
1073:payphone
1007:makes a
976:consumer
779:Evidence
751:Tort law
724:Scotland
547:Remedies
490:Novation
313:Hardship
240:Defences
181:Capacity
137:Internet
58:Citation
1232:3 March
1207:3 March
1079:auction
968:rescind
769:estates
701:Ireland
318:Set-off
259:Threats
254:Mistake
118:97/7/EC
111:SI 2000
63:SI 2000
1309:Reg 21
1300:Reg 17
1291:Reg 14
1246:Reg. 8
1228:, 2000
1203:, 2000
767:, and
765:trusts
739:Other
691:Canada
1336:Reg 5
1138:Notes
787:Notes
761:Wills
743:areas
706:India
568:, or
518:Cover
129:goods
65:/2334
1234:2012
1209:2012
270:and
261:and
105:The
741:law
1348::
1189:^
1177:^
763:,
139:.
109:,
1081:.
930:)
867:e
860:t
853:v
20:)
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