542:"Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of
464:'s Underground Storage Tanks program, which was established in 1985, also employed Total Quality Management to develop its management style. The private sector followed suit, flocking to TQM principles not only as a means to recapture market share from the Japanese, but also to remain competitive when bidding for contracts from the Federal Government since "total quality" requires involving suppliers, not just employees, in process improvement efforts.
589:"A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as
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of these different programs all parading under the same name. Few are alike, and those varied programs have a wide variety of features—a mixture of the old and the new—with, in more cases than not, very little of the new. ... However, I have forewarned you there are almost as many different TQM programs as there are companies that have started them because that creates confusion about what to do in your own case.
47:
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In fact, the term TQM has become so widely used that it has become the number one buzzphrase to describe a new type of quality-oriented management. Thus, the name TQM now covers a very broad tent encompassing all sorts of management practices. In my management advisory activities I run into scores
631:
In the United States, the
Baldrige Award, created by Public Law 100–107, annually recognizes American businesses, education institutions, health care organizations, and government or nonprofit organizations that are role models for organizational performance excellence. Organizations are judged on
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Ask ten people what TQM is and you will hear ten different answers. There is no specification or standard for it, or certification programme to proclaim that you have it. What we understand by TQM probably depends on which of the thought leaders, (often referred to as 'gurus') we have come
316:
emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of
683:
During the 1990s, standards bodies in
Belgium, France, Germany, Turkey, and the United Kingdom attempted to standardize TQM. While many of these standards have since been explicitly withdrawn, they all are effectively superseded by
576:"A management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society."
1275:...the DOD took steps to extend its reach to the thousands of vendors who sell to the department... Thus was born the DOD's TQM outreach program to all its vendors, large and small. And the TQM banners went up all over America.
423:
and the work of several prominent quality consultants and to make recommendations as to how to apply their approaches to improve the Navy's operational effectiveness. The recommendation was to adopt the teachings of
472:
There is no widespread agreement as to what TQM is and what actions it requires of organizations, however a review of the original United States Navy effort gives a rough understanding of what is involved in TQM.
563:"A management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization."
668:
How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary?
805:
622:"TQM is a philosophy for managing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values."
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emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, engineering and design) are obligated to improve their operations;
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invented over the past 50 years and how those techniques had been so successfully employed by the
Japanese. It was in the midst of this economic turmoil that TQM took root.
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Effective implementation of Total
Quality Management (TQM) to improve quality and productivity is based upon the philosophy and management principles of W. Edwards Deming.
353:, the United Kingdom became a net importer of finished goods. The United States undertook its own soul-searching, expressed most pointedly in the television broadcast of
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The
European Centre for TQM has ceased to exist as from the end of August 2009. For all information related to ECTQM and its activities, please contact Professor
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collection of standards and their formal certification processes in the 1990s. Business interest in quality improvement under the TQM name also faded as
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MartĂnez-Lorente, Angel R.; Dewhurst, Frank; Dale, Barrie G. (1998), "Total
Quality Management: Origins and Evolution of the Term",
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While there is no generally accepted definition of TQM, several notable organizations have attempted to define it. These include:
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This article is about the specific approach to quality management from the 1980s. For quality management in general, see
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How do you obtain information on your customers’ satisfaction relative to their satisfaction with your competitors?
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Rehder, Robert; Ralston, Faith (Summer 1984). "Total
Quality Management: A Revolutionary Management Philosophy".
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550:, and others, and benefits from both private and public sector experience with continuous process improvement."
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831:, though the three share many of the same tools, techniques, and significant portions of the same philosophy.
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believed the
Baldrige Award judging criteria to be the most widely accepted description of what TQM entails.
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during its 1983 "National
Quality Campaign". Or it may have been first coined in the United States by the
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The exact origin of the term "total quality management" is uncertain. It is almost certainly inspired by
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their ability to provide on-demand products and services that customers will find of particular value."
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A History of
Managing for Quality: The Evolution, Trends, and Future Directions of Managing for Quality
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192:
321:. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by
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How do you select, collect, align, and integrate data and information for tracking daily operations?
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Standing cross-functional teams responsible for the improvement of processes over the long term
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In the late 1970s and early 1980s, the developed countries of North America and Western Europe
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From the Navy, TQM spread throughout the US Federal Government, resulting in the following:
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1211:"Transcript of 'The Underground Storage Tank Program's Early Management Challenges' video"
304:) is an organization-wide effort to "install and make a permanent climate where employees
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489:"Quality improvement is a continuous effort and conducted throughout the organization."
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The adoption of TQM by many elements of government and the armed forces, including the
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TQM, as a vaguely defined quality management approach, was largely supplanted by the
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486:"Increased quality comes from systematic analysis and improvement of work processes."
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The key concepts in the TQM effort undertaken by the Navy in the 1980s include:
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The Federal Quality Institute was shuttered in September 1995 as part of the
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The article needs to be corrected for grammar - there are some missing words.
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Total Quality Management Guide: A Two Volume Guide for Defense Organizations
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Office of the Deputy Under Secretary of Defense for Total Quality Management
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Total Quality Management Guide: A Two Volume Guide for Defense Organizations
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2008:
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808:. The European Centre for Total Quality Management closed in August 2009.
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The Five Pillars of TQM: How to Make Total Quality Management Work for You
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The Five Pillars of TQM: How to Make Total Quality Management Work for You
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Total Quality Management Case Study in a Navy Headquarters Organization
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Guide to Total Quality Management (TQM) for CECC-Approved Organizations
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1449:: Navy Personnel Research and Development Center, pp. vii–viii,
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483:"Top management has direct responsibility for quality improvement."
428:. The Navy branded the effort "Total Quality Management" in 1985.
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Vokurka, Robert J; Stading, Gary L; Brazeal, Jason (August 2000).
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The Navy rebranded its effort "Total Quality Leadership" in 1990.
1839:"A Comparative Analysis of National and Regional Quality Awards"
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COAST GUARD TOTAL QUALITY MANAGEMENT (TQM) GENERIC ORGANIZATION
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399:). It may have been first coined in the United Kingdom by the
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System zur Zukunftssicherung: Total Quality Management (TQM)
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Interest in TQM as an academic subject peaked around 1993.
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Active management participation through steering committees
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442:
The creation of the Federal Quality Institute in June 1988
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ability to produce high-quality goods at competitive cost
1064:
McDaniel, Delora M.; Doherty, Linda M. (February 1990),
785:
Total Quality Management: Guide to Management Principles
694:
Total Quality Management: Guide to Management Principles
737:
European Committee for Electrotechnical Standardization
1949:, vol. 1—Key Features of the DoD Implementation,
2131:
The American Society for Quality resource page on TQM
1939:
1836:
787:, Turkish Standards Institution (TSE), 2006, TS 13133
508:) responsible for addressing immediate process issues
407:
to describe its quality-improvement efforts in 1985.
2136:
The Chartered Quality Institute resource page on TQM
1439:
A Total Quality Management Process Improvement Model
1116:
Total Quality Management: A Guide for Implementation
1574:
Quality Management: Strategies, Methods, Techniques
580:
410:
1022:Houston, Archester; Dockstader, Steven L. (1997),
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493:The Navy used the following tools and techniques:
1021:
419:asked some of its civilian researchers to assess
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920:Total Quality: A User's Guide for Implementation
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480:"Quality is defined by customers' requirements."
2021:What Is Total Quality Control? The Japanese Way
1926:Quality, Productivity, and Competitive Position
1063:
645:Measurement, analysis, and knowledge management
389:What Is Total Quality Control? The Japanese Way
1799:"European Centre for Total Quality Management"
1735:National Institute of Standards and Technology
1701:National Institute of Standards and Technology
1076:Navy Personnel Research and Development Center
569:International Organization for Standardization
345:in the face of stiff competition from Japan's
2089:
1747:
1723:2011–2012 Criteria for Performance Excellence
217:
769:Total Quality and Marketing/Management Tools
349:. For the first time since the start of the
1652:"Factsheet: Total quality management (TQM)"
1975:
504:Ad hoc cross-functional teams (similar to
360:Firms began reexamining the techniques of
224:
210:
2063:, vol. 2—A Guide to Implementation,
1689:"2015–2016 Baldrige Excellence Framework"
1474:
1429:
1104:
1017:
1015:
1013:
1011:
984:
285:Learn how and when to remove this message
2014:
1791:
1756:"Federal Quality Institute Set to Close"
1753:
1353:: Pira International, Ltd., p. 10,
1285:
1283:
884:
727:Electronic Components Committee (1994),
2067:: United States Department of Defense,
1953:: United States Department of Defense,
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1564:
1435:
962:
960:
958:
956:
864:Malcolm Baldrige National Quality Award
437:Malcolm Baldrige National Quality Award
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1881:
1399:: Truman Talley Books/Dutton, p.
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1338:
1251:: Truman Talley Books/Dutton, p.
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1124:National Technical Information Service
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1897:Massachusetts Institute of Technology
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1464:from the original on October 21, 2013
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848:Capability Maturity Model Integration
415:In the spring of 1984, an arm of the
1483:TOTAL QUALITY MANAGEMENT MASTER PLAN
1436:Houston, Archester (December 1988),
1168:
953:
235:
1644:
1612:
1492:United States Department of Defense
1112:United States Department of Defense
535:United States Department of Defense
501:cycle to drive issues to resolution
447:United States Department of Defense
13:
2148:The Economist resource page on TQM
2092:S.A.M. Advanced Management Journal
1875:
1025:Total Quality Leadership: A Primer
827:'s success attracted attention to
819:'s success attracted attention to
462:US Environmental Protection Agency
14:
2179:
2119:
1924:(Originally published in 1982 as
1158:, 1992-06-12, Army Regulation 5–1
521:to analyze quality-related issues
1175:Nelson, Robert T. (1991-01-10),
1086:, NPRDC-TN-90-10, archived from
874:People Capability Maturity Model
632:criteria from seven categories:
411:Development in the United States
401:Department of Trade and Industry
240:
45:
16:Approach to business improvement
2126:Example Baldrige Award criteria
1830:
1714:
1379:
1231:
859:List of national quality awards
1754:Dusharme, Dirk (August 1995),
1202:
891:
1:
1526:Quality Management Essentials
1209:Brand, Ron (April 24, 2013).
1147:Total Army Quality Management
977:MCB University Publishers Ltd
904:
702:British Standards Institution
627:Baldrige Excellence Framework
556:British Standards Institution
356:If Japan Can... Why Can't We?
146:Information and communication
2026:Englewood Cliffs, New Jersey
1632:American Society for Quality
971:, vol. 10, no. 5,
678:
583:American Society for Quality
519:Seven Basic Tools of Quality
7:
2075:, ADA230439, archived from
1961:, ADA225196, archived from
1664:Chartered Quality Institute
1502:, ADA355612, archived from
1351:Leatherhead, United Kingdom
841:
753:Verein Deutscher Ingenieure
616:Chartered Quality Institute
467:
421:statistical process control
260:. The specific problem is:
10:
2184:
1494:, August 1988, p. 1,
336:
18:
1190:United States Coast Guard
995:10.1108/09544789810231261
792:
455:United States Coast Guard
405:Naval Air Systems Command
1893:Cambridge, Massachusetts
1807:Bradford, United Kingdom
1347:Total Quality Management
834:TQM lives on in various
298:Total quality management
973:Bingley, United Kingdom
836:national quality awards
558:standard BS 7850-1:1992
90:Industrial technologies
1811:University of Bradford
1731:Gaithersburg, Maryland
1697:Gaithersburg, Maryland
1620:"Quality Glossary - T"
1571:Pfeifer, Tilo (2002),
1531:Oxford, United Kingdom
1218:EPA Alumni Association
925:Reading, Massachusetts
802:Clinton administration
658:Example criteria are:
624:
611:
578:
571:standard ISO 8402:1994
565:
552:
371:'s multi-edition book
1982:Total Quality Control
1977:Feigenbaum, Armand V.
1941:Department of Defense
1766:: QCI International,
1764:Red Bluff, California
1535:Butterworth-Heinemann
1523:Hoyle, David (2007),
1447:San Diego, California
1120:Springfield, Virginia
1072:San Diego, California
885:Explanatory footnotes
869:Outline of management
806:streamline government
739:, CECC 00 806 Issue 1
620:
587:
574:
561:
540:
373:Total Quality Control
351:Industrial Revolution
343:suffered economically
54:Manufacturing methods
2079:on December 11, 2013
1965:on December 11, 2013
1628:Milwaukee, Wisconsin
1345:Holmes, Ken (1992),
1301:Milwaukee, Wisconsin
979:, pp. 378–386,
917:Ciampa, Dan (1992).
599:Armand V. Feigenbaum
435:The creation of the
369:Armand V. Feigenbaum
306:continuously improve
267:improve this article
256:to meet Knowledge's
1506:on October 21, 2013
1090:on October 21, 2013
749:DĂĽsseldorf, Germany
526:Notable definitions
82:Agile manufacturing
2168:Quality management
2141:2014-07-03 at the
1883:Deming, W. Edwards
1583:Carl Hanser Verlag
1305:ASQC Quality Press
1192:, COMDTINST 5224.7
1156:United States Army
1039:, pp. 10–11,
1037:United States Navy
854:Lean manufacturing
838:around the globe.
829:lean manufacturing
779:, 1998, FD X50-680
451:United States Army
417:United States Navy
327:Lean manufacturing
77:Lean manufacturing
21:Quality management
1991:McGraw-Hill, Inc.
1888:Out of the Crisis
733:Brussels, Belgium
595:W. Edwards Deming
426:W. Edwards Deming
295:
294:
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258:quality standards
249:This article may
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2065:Washington, D.C.
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2011:
1972:
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1951:Washington, D.C.
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1857:. Archived from
1843:Quality Progress
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1033:Washington, D.C.
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969:The TQM Magazine
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931:. p. xxii.
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591:Philip B. Crosby
544:Dr. W. E. Deming
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62:Batch production
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39:Machine industry
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25:
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2143:Wayback Machine
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2082:
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2016:Ishikawa, Kaoru
2001:
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1876:Further reading
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698:London, England
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673:Joseph M. Juran
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607:Joseph M. Juran
586:
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548:Dr. J. M. Juran
539:
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506:quality circles
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362:quality control
339:
319:quality control
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180:Process control
72:Flow production
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2120:External links
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2057:(1990-02-15),
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2038:
2024:(1 ed.),
2012:
1999:
1985:(3 ed.),
1973:
1943:(1990-02-15),
1937:
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1829:
1803:www.brad.ac.uk
1790:
1760:Quality Digest
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1656:www.thecqi.org
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1859:the original
1846:
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1759:
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1737:, 2011-01-12
1722:
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1703:. 2009-08-27
1693:www.nist.gov
1692:
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1668:the original
1655:
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1623:
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1476:
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1438:
1431:
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1391:
1387:Creech, Bill
1381:
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1295:
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1239:Creech, Bill
1233:
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1217:
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1194:, retrieved
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1170:
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1088:the original
1066:
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1024:
968:
919:
912:
893:
879:Zero Defects
833:
810:
799:
796:
784:
768:
744:
728:
693:
682:
671:
657:
630:
621:
588:
575:
562:
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475:
471:
459:
430:
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366:
354:
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313:
309:
301:
297:
296:
281:
272:
265:Please help
261:
250:
132:
517:Use of the
275:August 2024
269:if you can.
2157:Categories
2083:2013-12-07
1969:2013-12-07
1920:2013-12-07
1865:2014-05-05
1816:2013-10-19
1785:2013-10-19
1741:2010-10-20
1707:2015-01-10
1674:2013-10-19
1637:2013-10-19
1606:2013-10-19
1558:2013-10-19
1510:2013-10-19
1468:2013-10-20
1332:2013-10-20
1307:, p.
1223:August 26,
1196:2013-10-19
1162:2013-10-19
1094:2013-10-20
1051:2013-10-19
905:References
817:Jack Welch
763:, VDI 5500
651:Operations
636:Leadership
314:management
2104:0749-7075
2073:834271878
1855:0033-524X
1849:(8): 41.
1772:1049-8699
1500:831675799
1084:227755405
1003:10317/441
981:CiteSeerX
947:634190702
821:Six Sigma
761:632959402
722:, BS 7850
720:655881602
679:Standards
648:Workforce
642:Customers
381:299383303
331:Six Sigma
169:IEC 62264
128:Six Sigma
2139:Archived
2112:11220842
2048:11467749
2018:(1985),
1987:New York
1979:(1983),
1959:26866911
1915:13126265
1885:(1986),
1780:17469778
1601:76435823
1553:72868446
1459:archived
1455:21243646
1419:28508067
1397:New York
1389:(1994),
1369:27644834
1327:32394752
1293:(1995),
1271:28508067
1249:New York
1241:(1994),
1132:21238720
1114:(1989),
1045:38886868
842:See also
813:ISO 9000
755:, 1996,
704:, 1992,
686:ISO 9000
639:Strategy
468:Features
397:11467749
323:ISO 9000
251:require
31:a series
29:Part of
2009:8552734
1934:9234321
1624:asq.org
1374:across.
1047:, 97-02
654:Results
337:History
253:cleanup
2110:
2102:
2071:
2046:
2036:
2007:
1997:
1957:
1932:
1913:
1903:
1853:
1778:
1770:
1662:: The
1599:
1589:
1551:
1541:
1498:
1453:
1417:
1407:
1367:
1357:
1325:
1315:
1269:
1259:
1130:
1082:
1043:
983:
945:
935:
825:Toyota
793:Legacy
759:
718:
708:
537:(1988)
453:, and
395:
383:) and
379:
329:, and
159:ISA-95
154:ISA-88
1727:(PDF)
1462:(PDF)
1443:(PDF)
1214:(PDF)
1182:(PDF)
1029:(PDF)
777:AFNOR
310:Total
198:SCADA
173:B2MML
2108:OCLC
2100:ISSN
2069:OCLC
2044:OCLC
2034:ISBN
2005:OCLC
1995:ISBN
1955:OCLC
1930:OCLC
1911:OCLC
1901:ISBN
1851:ISSN
1776:OCLC
1768:ISSN
1597:OCLC
1587:ISBN
1549:OCLC
1539:ISBN
1496:OCLC
1451:OCLC
1415:OCLC
1405:ISBN
1365:OCLC
1355:ISBN
1323:OCLC
1313:ISBN
1267:OCLC
1257:ISBN
1225:2018
1128:OCLC
1080:OCLC
1041:OCLC
943:OCLC
933:ISBN
850:CMMI
823:and
757:OCLC
716:OCLC
706:ISBN
614:The
605:and
581:The
499:PDCA
497:The
460:The
393:OCLC
377:OCLC
1309:596
1253:153
999:hdl
991:doi
387:'s
302:TQM
193:DCS
188:PLC
164:ERP
133:TQM
123:TOC
118:QRM
113:VDM
108:TPM
103:RCM
98:PLM
2159::
2106:.
2096:49
2094:.
2042:,
2032:,
2028::
2003:,
1993:,
1989::
1928:,
1909:,
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1847:33
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138:ZD
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282:(
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273:(
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