Knowledge

Q&A software

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The contributors can have intrinsic or extrinsic motivation to contribute. Further, the motivations to share knowledge can be categorized into individual-based and organization or website based motivations. Website based motivations (extrinsic) include rewards and incentives to the contributions like for example upvotes or coupons. Individual-based motivations (intrinsic) would constitute factors like a belief in knowledge ownership, individual characteristics, interpersonal trust, and will for justice. Specifically, two kinds of motivations drive people to participate in online Q&A: Why do people ask questions, and why do others answer these questions?
206:. A graph connecting topics to users, a social graph connecting users, and a graph connecting related questions. These connections help users find the topic that they are looking for and build a social connection with people sharing the same interests. Also, as contributors gather according to a common theme, their votes help to screen out the domain expert and the high quality questions in that field. The heterogeneity in the user and question graphs are significant contributors to the quality of the community's knowledge base. 92:, was launched, allowing users to ask questions and with the help of other people, have them answered. The slogan of the service, "The Ask Jeeves Answer Point is the place where you can ask and answer questions. Have a question? Post it! Know the answer? Post it!", indicated the main function of it, which inspired the creation of later Q&A sites. The last archived version of the Ask Point was from late 2001 when it still allowed registration. 154:: Also known as virtual reference, it is an extended version of traditional reference service where users in the library can get help from librarians with identifying desired materials. The advantage comes from the fact that users can have access anytime without physical constraints. The current services in this type include Ask an IPL Librarian of the Internet Public Library, and the Educators' Reference Desk 162:
of people often surpasses answers from experts in a traditional Q&A service. For example, Harper, Raban, Rafaeli, and Konstan (2008) showed that a social Q&A system ended up with a better quality of answers than those of library reference services by comparing existing services. Established examples of community Q&A sites are
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The user asks their question which can be answered by any member of that online community. The answers then go through an assessment, wherein the good answers are upvoted and the bad answers are downvoted by the users (or a similar parallel on different platforms). The members of the online community
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Originally, Q&A communities had little structural or role-based organization. In recent years, some communities started to form social and information structures. This is driven by the increasing number of contributors and the adoption of new features as mentioned above. Research shows that there
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An online Q&A service serves the public with its ease of getting access without temporal and spatial constraints. The mechanisms are standardized: Questioners express their information needs in the form of a question, and people (experts, or other users in the system) answer those questions based
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to obtain answers to posted questions. Crowdsourcing is the act of outsourcing work to an undefined, networked labor using an open call for participation, and it is used to support the activities on most Q&A software (such as Stack Exchange, Quora, etc.). This technique allows the user to obtain
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The next step regarding the cycle of question and answering behaviors is for askers to assess answers to see if answers meet their expectations from information needs. In the same survey examined by Choi (2014), the most desired factor was “Additional or alternative information (4.03 / 5)”, followed
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such as approval, status, and respect play a very important role in motivating people to contribute to the Q&A software. User's eagerness of showing their knowledge and expertise and the potential chance of being noticed by recruiters also play a role in motivating people to answer questions and
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Community Q&A sites involved everyday users in answering questions – it largely increased the number of contributors. One of the problems of these communities is that it is hard to control the quality of answers compared with "ask an expert service". In recent years, community Q&A sites tend
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Social Q&A (community Q&A): In social Q&A services, any user in the community can ask or answer questions. Since a question can receive attention from many people unlike expert service, questioners are likely to benefit from the wisdom of crowds. The set of answers made by a large number
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Answering behaviors have raised curiosity among researchers, because there is in general no explicit compensations against the activity. Raban and Harper (2008) asked people who answered questions on social Q&A about the motivation of their answering behavior as well in the same survey. The top
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The social capital, social exchange, and social cognitive theories explain why users may continuously contribute knowledge to online social Q&A communities. However, some potential users may also feel hesitant to contribute due to fear of criticism from or of misleading online community members
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This type of crowd participation in a Q&A platform has the potential to increase the knowledge of individual users, thus improving and speeding up their work process. The abundance of information to which users are exposed through this system is effectively changing the way people collaborate,
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to share knowledge. People who trust the software more tend to be involved more in question and answer activities. The knowledge contribution from others leads to even more people to share their knowledge. Users who read more contributed knowledge tend to contribute more generally. Users are also
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While there are many different ways of fulfilling information needs, a large number of people are asking questions in online Q&A services. What motivates people to take advantage of those systems? And what do users expect from using these systems? Choi (2014) surveyed 200 people who actively
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Expert services: Represents a technological and social way of providing quality question answering service. This service is staffed by domain experts. Organizations other than libraries offer Q&A service where experts in a specific area answer questions. Some are fee-based (e.g., NetWellness
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in August 2001 which used Google staffers to answer questions by e-mail. A flat fee (US$ 3.00) was involved for an answer. In April 2002, Google launched Google Answers, which allowed users to post answers to questions, to replace its predecessor. Google Answers cost askers $ 2 to $ 200 for an
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A large number of users shifted from mailing lists to Q&A software. In addition, users of Q&A software tend to provide answer faster. Q&A software and websites are considered forms of crowdsourcing systems, they have wide-ranging impacts that can be either positive or negative.
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answers to them. This kind of software is particularly useful for responding to questions regarding specific industries. Users may learn by regularly answering questions or exchanging views with other industry specialists using the website.
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Online Q&A service can be classified into several types in terms of who answer questions, and how services maintain and control the quality of information. Shah et al. (2009) classified online Q&A service into three categories:
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asked questions on Yahoo! Answers, and asked them the motivations and expectations of asking behaviors in online Q&A system. The five most significant factors of asking behaviors in the survey are:
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tags the users received highest votes in a given domain as "Excellent answer provider". These new features generally integrate some expert verification and service into Q&A community sites.
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by “Accurate and complete information”. It is interesting that factors related to information itself surpassed “social and emotional support (2.47 / 5)” which is related to affective needs.
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was founded in June 2009, while the website was made available to the public on June 21, 2010. Users can collaborate by editing questions and suggesting edits to other users' answers.
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Q&A sites and software as a way of coordinating development and user support activities, compared to the traditional mailing list, have a significant impact on user behavior.
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Vasilescu, Bogdan; Serebrenik, Alexander; Devanbu, Prem; Filkov, Vladimir (2014). "How social Q&A sites are changing knowledge sharing in open source software communities".
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Jin, Jiahua; Li, Yijun; Zhong, Xiaojia; Zhai, Li (2015-11-01). "Why users contribute knowledge to online communities: An empirical study of an online social Q&A community".
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Ardichvili, Alexander; Page, Vaughn; Wentling, Tim (2003-03-01). "Motivation and barriers to participation in virtual knowledge-sharing communities of practice".
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that attempts to answer questions asked by users (Q&A stands for "question and answer"). Q&A software is frequently integrated by large and specialist
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Q&A software is often provided to corporate and specialist sites, so the site and its users can be asked questions as well as provide or receive
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mechanisms, while also featuring no direct mutual interest between its users, trusting the software and the Internet environment provides some
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to embrace newer interaction designs than the other types of Q&A sites, by providing features like tagging and rating interfaces,
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can explain the appeal of displaying statistics or getting awarded with badges and similar for contributions to Q&A communities.
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From 2010 with the widespread use of smartphones and tablets, there is an increasing number of Q&A sites that decide to launch
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Mao, Ke; Capra, Licia; Harman, Mark; Jia, Yue; A survey of the use of crowdsourcing in software engineering. (2016, September 20)
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Vasilescu, Bogdan, et al. “StackOverflow and GitHub: Associations Between Software Development and Crowdsourced Knowledge.”
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Although many online Q&A communities do not include financial rewards for users' knowledge-contribution behaviors or
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was launched in September 2009 and features a network of specialized communities with some degree of self-moderation.
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Since then, more and more sites have begun to offer Q&A services. Google launched its Q&A service called
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that allows users in similar fields to discuss questions and provide answers to common and specialist questions.
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Support for multiple communities within a single installation, multiple categories within a single community
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http://www.netwellness.org), whereas others offer free-service (e.g., PickAnswer http://pickanswer.com)
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Differentiation of questions and answers (features that affect answers should not affect the question)
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Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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operate different platforms in some Asian countries, such as Yahoo! Chiebukuro (Yahoo!知恵袋
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Differentiation of answers (replies to the question) and comments (replies to an answer)
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Yao, Tong, et al. “Detecting high-quality posts in community question answering sites”
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Shah, Chirag; Oh, Sanghee; Oh, Jung Sun (2009). "Research agenda for social Q&A".
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answers from a large community, with lower costs and defect rates to the developers.
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Maxwell, Harper (2008). "Predictors of answer quality in online Q&A sites".
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are three different connection networks (or graphs) inside communities such as
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accepted answer. By late December 2006, it was fully closed to new activity.
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seeking recognition when they contribute knowledge on the Q&A software.
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In the late 1990s, a free online service called Answer Point provided by
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Marking a question as a duplicate of another one (if the event occurs)
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can find a question that needs answering to and answer that question.
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Proceedings of the 22nd international conference on World Wide Web
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In early 2000s, Yahoo! launched its online Q&A service called
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Yes (conversion from some apps, server-side dump import/export)
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Sorting of answers by votes and questions by answered status
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This table shows self-hostable Q&A software solutions.
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Some other defining features a Q&A software include:
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There are numerous examples of Q&A software in both
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A complete comparison of Q&A sites can be found at
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Learning; Self-education through acquiring information
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Motivations for Answering Questions Online Abstract
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Novel applications of social media analytics. 760:Import from StackExchange with linking profiles 461:Partial (moderators, premoderation recommended) 528:Unpublished migration script from OSQA exists. 253:Seeking advice or opinions for making decisions 2352:"Contributors to q2a/question2answer · GitHub" 1040: 310:Q&A software uses a sourcing model called 1270:https://meta.stackexchange.com/a/37953/260073 1169:"Crowdsourcing Systems on the World-Wide Web" 323:communicate and learn in online communities. 259:Gaining a sense of security through knowledge 1307:"The Askbot Open Source Project on Open Hub" 2379:: CS1 maint: numeric names: authors list ( 2335:: CS1 maint: numeric names: authors list ( 1782:"Which features do you want in Ask Fedora?" 2225:"The QPixel Open Source Project on GitHub" 2023:"The OSQA Open Source Project on Open Hub" 1657:"Askbot API — Askbot 0.7.54 documentation" 914:Library & Information Science Research 326: 2308:"Releases · q2a/question2answer · GitHub" 1532:"can askbot be a private membership site" 963: 911: 629:25k question top, 5k+ in multiple sites 2257:"Codidact open-source Q&A platform" 953: 938: 850: 2547: 2524:"Creating plugins for Question2Answer" 954:Raban, Daphne R.; Harper, F. Maxwell. 2499:"Creating themes for Question2Answer" 2167:"Releases · Pligg/pligg-cms · GitHub" 1223: 1221: 1211: 1209: 1190: 1188: 864:from the original on 14 February 2014 2282:"What customizations are available?" 2237:from the original on 23 January 2022 1109: 1107: 1036: 1034: 1032: 1030: 978: 483:Partial (read-only, only questions) 175:Change of Q&A community features 1407:"Better multilingual organization?" 16:Online question and answer software 13: 1218: 1206: 1185: 14: 2566: 2164: 1867:from the original on 4 March 2016 1507:"Can you make private questions?" 1104: 1027: 137: 37:and tends to be implemented as a 1949:from the original on 25 May 2015 1113: 305: 197:Social and information structure 2530:from the original on 2018-12-12 2516: 2505:from the original on 2018-12-07 2491: 2480:from the original on 2018-12-09 2462: 2451:from the original on 2018-12-09 2437: 2426:from the original on 2018-12-16 2412: 2401:from the original on 2018-12-09 2387: 2362:from the original on 2015-02-21 2349: 2343: 2318:from the original on 2020-09-14 2305: 2299: 2288:from the original on 2023-03-10 2274: 2263:from the original on 2022-02-06 2249: 2217: 2206:from the original on 2015-04-10 2188: 2177:from the original on 2013-12-14 2158: 2147:from the original on 2015-03-22 2129: 2118:from the original on 2015-05-02 2104: 2093:from the original on 2015-04-23 2087:"Lockergnome Community Q&A" 2079: 2065: 2054:from the original on 2015-04-10 2040: 2029:from the original on 2017-06-30 2015: 2004:from the original on 2015-05-02 1990: 1979:from the original on 2017-10-17 1969:"1,500+ customers and counting" 1961: 1929: 1918:from the original on 2017-06-06 1904: 1893:from the original on 2016-03-04 1879: 1853: 1842:from the original on 2015-05-22 1836:"Questions - Atlassian Answers" 1828: 1817:from the original on 2015-05-26 1799: 1788:from the original on 2015-09-06 1774: 1763:from the original on 2015-04-28 1749: 1738:from the original on 2010-12-31 1724: 1713:from the original on 2016-03-03 1699: 1688:from the original on 2011-01-28 1674: 1663:from the original on 2014-03-02 1649: 1638:from the original on 2015-05-01 1624: 1613:from the original on 2011-06-16 1599: 1588:from the original on 2016-03-04 1574: 1563:from the original on 2015-04-28 1549: 1538:from the original on 2016-03-04 1524: 1513:from the original on 2016-03-03 1499: 1488:from the original on 2016-03-03 1474: 1463:from the original on 2012-08-22 1449: 1438:from the original on 2016-03-03 1424: 1413:from the original on 2016-03-04 1399: 1388:from the original on 2015-04-11 1374: 1349: 1338:from the original on 2015-04-23 1324: 1313:from the original on 2017-06-30 1299: 1288:from the original on 2015-09-08 1274: 1262: 1197: 1160: 1128:from the original on 2017-12-15 1070:Journal of Knowledge Management 894:from the original on 2017-02-04 860:. Inspired Mag. 14 March 2010. 549:45k+ questions in the top site 350:Question tagging and tag search 2112:"OSQA spammers keep siging up" 2048:"What sites are running OSQA?" 1061: 972: 947: 932: 905: 690:Pligg core "story submission" 493:, user tags newsletter, other 209: 1: 2420:"Translating Question2Answer" 1332:"Questions - Ask LibreOffice" 1019:: CS1 maint: date and year ( 843: 452:30k+ questions in some sites 369: 191: 56:, OSQA, Question2Answer, and 2555:Question-and-answer websites 1268:There are potentially more. 1043:Information & Management 256:Finding relevant information 250:Having fun asking a question 97:Google Questions and Answers 7: 2196:"Top Users - Pligg Support" 1382:"Domande - Ask LibreOffice" 817:Comparison of Q&A sites 809: 740:10k+ questions in one site 511:25k+ questions in one site 380:Comparison of wiki software 376:Comparison of Q&A sites 281:Enjoyment in helping others 10: 2571: 2445:"Question2Answer features" 926:10.1016/j.lisr.2009.07.006 780:20k+ sites, 6m+ questions 152:Digital reference services 75: 18: 1082:10.1108/13673270310463626 357: 271:Motivation for answering: 1055:10.1016/j.im.2015.07.005 274:ranked motivations are: 264:Expectation from askers: 19:Not to be confused with 2395:"Question2Answer sites" 1238:10.1145/2531602.2531659 989:10.1145/2488388.2488506 327:Other defining features 1148:Cite journal requires 983:. pp. 1341–1352. 623:version of Answerhub) 341:User voting of answers 278:Reputation enhancement 240:Motivation for asking: 228:contribute questions. 60:. Communities such as 1937:"Discourse on GitHub" 1632:"Questions - My site" 1432:"Questions - My site" 888:searchenginewatch.com 347:Approval of an answer 301:Continuance intention 143:on their knowledge. 616:2011? (2015 master) 575:Discourse (software) 501:Confluence Question 393:Stable release date 489:Email Q&A, auto 132:mobile applications 52:formats, including 654:Phabricator Ponder 416:Private questions 216:reputation-ranking 21:Q&A (Symantec) 2233:. 2 August 2022. 1945:. 3 August 2022. 837:Reputation system 807: 806: 746:Ruby, JavaScript 661:Yes (Apache v.2) 594:Ruby, JavaScript 413:Abuse prevention 2562: 2539: 2538: 2536: 2535: 2520: 2514: 2513: 2511: 2510: 2495: 2489: 2488: 2486: 2485: 2466: 2460: 2459: 2457: 2456: 2441: 2435: 2434: 2432: 2431: 2416: 2410: 2409: 2407: 2406: 2391: 2385: 2384: 2378: 2370: 2368: 2367: 2347: 2341: 2340: 2334: 2326: 2324: 2323: 2303: 2297: 2296: 2294: 2293: 2278: 2272: 2271: 2269: 2268: 2253: 2247: 2246: 2244: 2242: 2221: 2215: 2214: 2212: 2211: 2192: 2186: 2185: 2183: 2182: 2162: 2156: 2155: 2153: 2152: 2133: 2127: 2126: 2124: 2123: 2108: 2102: 2101: 2099: 2098: 2083: 2077: 2076: 2069: 2063: 2062: 2060: 2059: 2044: 2038: 2037: 2035: 2034: 2019: 2013: 2012: 2010: 2009: 1994: 1988: 1987: 1985: 1984: 1965: 1959: 1958: 1956: 1954: 1933: 1927: 1926: 1924: 1923: 1912:"About Biostars" 1908: 1902: 1901: 1899: 1898: 1883: 1877: 1876: 1874: 1872: 1863:. 10 June 2014. 1857: 1851: 1850: 1848: 1847: 1832: 1826: 1825: 1823: 1822: 1803: 1797: 1796: 1794: 1793: 1778: 1772: 1771: 1769: 1768: 1753: 1747: 1746: 1744: 1743: 1728: 1722: 1721: 1719: 1718: 1703: 1697: 1696: 1694: 1693: 1678: 1672: 1671: 1669: 1668: 1653: 1647: 1646: 1644: 1643: 1628: 1622: 1621: 1619: 1618: 1603: 1597: 1596: 1594: 1593: 1578: 1572: 1571: 1569: 1568: 1553: 1547: 1546: 1544: 1543: 1528: 1522: 1521: 1519: 1518: 1503: 1497: 1496: 1494: 1493: 1478: 1472: 1471: 1469: 1468: 1453: 1447: 1446: 1444: 1443: 1428: 1422: 1421: 1419: 1418: 1403: 1397: 1396: 1394: 1393: 1378: 1372: 1371: 1369: 1368: 1359:. 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Index

Q&A (Symantec)
online software
corporations
community
open source
SaaS
Qhub
Stack Exchange
Quora
Stack Exchange
closed source
expert
Ask Jeeves
Google Questions and Answers
Ask Yahoo!
Yahoo! Answers
?
Quora
Stack Exchange
mobile applications
Digital reference services
Stack Exchange
Quora
RSS feeds
Zhihu
Quora
reputation-ranking
motivation
Social rewards
Gamification

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