325:) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
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428:(which can be switched off for security reasons). The OTRS web interface uses the Template::Toolkit rendering engine to dynamically generate the HTML output of individual frontend modules. This approach allows the underlying logic of the OTRS frontend modules (written in Perl) to remain separate from the presentation of each module's user interface (served as HTML to the user).
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In 2007, the company was renamed to OTRS AG with the intention of going public, which it did in 2009. This is the same year in which OTRS was brought to Latin
America with the Mexican subsidiary officially being founded in 2010. Entry into the APAC region occurred in 2011.
376:, which used ((OTRS)) Community Edition to run Wikimedia OTRS system; after its discontinuation, in April 2021, it was migrated to Znuny, a fork of ((OTRS)) Community Edition. Being no longer ran on original OTRS software, the system was renamed
396:. In addition to the two, today's management board includes Christopher Kuhn (COO), Sabine Riedel (board member, Marketing, HR), Gabriele Brauer (VP Finance) and Manuel Hecht (VP Global Software Development).
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The OTRS Group has its headquarters in
Germany. There are six subsidiaries worldwide, including OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong),
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was originally founded in 2003 by André Mindermann (CEO) and
Burchard Steinbild (chairman of the supervisory board). In 2007, the company became OTRS Group, also known as OTRS
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Webserver or by separating the database and web server systems, allowing a large number of simultaneously working agents and high volumes of tickets.
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In 2003, OTRS GmbH was formed and a professional company entered the EMEA market. This was followed in 2006 by entry into the North
American market.
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In
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In 2018, both OTRS-specific products were renamed: The open source version became
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Since its beginnings OTRS has been implemented in the programming language
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In 2001, OTRS began as an open source help desk ticketing software.
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The scalability of OTRS systems may be increased by using
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409:(Brazil), and OTRS Magyarország Kft. (Hungary).
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358:. A third offering, also proprietary, is called
496:Comparison of help desk issue tracking software
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687:Official site of ((OTRS)) Community Edition
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399:OTRS AG is the source code owner of OTRS.
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118:Learn how and when to remove this message
562:"Attention! Security risk with OTRS 6!"
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522:"Die freien Ticketsysteme RT und OTRS"
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929:SpamAssassin
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748:Perl Mongers
637:. Retrieved
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611:. Retrieved
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591:(in German).
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548:"OTRS Group"
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321:(originally
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168:Developer(s)
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108:January 2023
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50:Please help
45:verification
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18:
1068:brian d foy
1053:Audrey Tang
823:Mojolicious
813:DBIx::Class
292:proprietary
1110:Categories
1033:Larry Wall
785:Frameworks
639:3 February
613:3 February
568:3 February
507:References
437:PostgreSQL
426:JavaScript
384:OTRS Group
362:On-Premise
254:JavaScript
246:Written in
216:Repository
78:newspapers
1063:chromatic
894:Dada Mail
884:Bricolage
753:PerlMonks
280:Help Desk
1094:Category
889:Bugzilla
879:BackupPC
852:Software
798:Catalyst
758:archives
490:See also
482:for the
480:mod_perl
261:Platform
1087:Outline
957:Related
938:Foswiki
899:ikiwiki
874:AWStats
793:BioPerl
770:Perl VM
469:FreeBSD
453:MariaDB
445:IBM Db2
329:History
303:Website
287:License
185: (
172:OTRS AG
92:scholar
1026:People
984:MoarVM
974:Rakudo
964:Parrot
948:Webmin
943:W3Perl
904:Makepp
859:Amavis
803:Dancer
765:module
731:Things
532:30 May
484:Apache
451:, and
441:Oracle
225:github
94:
87:
80:
73:
67:"OTRS"
65:
995:Books
979:rules
934:TWiki
914:Munin
864:Argus
833:Plack
828:Moose
633:OTOBO
607:Znuny
465:macOS
461:Linux
433:MySQL
388:OTRS
370:forks
360:OTRS
231:/otrs
229:/OTRS
205:8
99:JSTOR
85:books
1121:ITIL
969:Raku
919:OTRS
869:@SSP
838:PSGI
775:YAPC
738:CPAN
724:Perl
641:2023
615:2023
570:2023
534:2019
457:UNIX
422:Perl
390:GmbH
356:OTRS
319:OTRS
310:.com
308:otrs
271:Type
250:Perl
227:.com
187:2001
180:2001
131:OTRS
71:news
818:LWP
808:DBI
297:GPL
54:by
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605:.
587:.
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467:,
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447:,
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394:AG
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