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List of failed and overbudget custom software projects

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1133:, which "spent $ 650 million but failed to produce anything of lasting value." However, in 2009 the CEO of the eHealth Ontario agency resigned, followed by the government minister responsible for overseeing the agency, after a scandal over excessive payments to consultants. In the next audit in 2016, the Auditor General of Ontario noted that 14 years after Smart Systems for Health was started, not all of the eHealth projects were complete, and it was impossible to even determine if they were overbudget because the government had never originally put a budget on them. 2167: 2143: 1436: 1214: 986: 1299: 407: 1388: 1075: 836: 777: 683: 528: 244: 134: 1164: 938: 587: 471: 194: 307: 635: 1338: 887: 729: 361: 1230:
The Queensland Health Payroll System was launched in 2010 in what could be considered one of the most spectacularly over budget projects in Australian history, coming in at over 200 times the original budget. In spite of promises that the new system would be fully automated, the new system required a
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6 years after program started in 2010, approximately $ 800m to $ 1bn has been spent in total. A significant portion of this spend was composed of contracting fees to IBM and Fujitsu. As of early 2016, business take up of electronic reporting was 2-3%. Program has also suffered from significant scope
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Beset by delays and ballooning costs, and the software part of it was never finished. The government was also criticised for not demonstrating value for money. Although the contracts were drafted to ensure that the contractors would be forced to bear a significant portion of the cost of the project
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Because software, unlike a major civil engineering construction project, is often easy and cheap to change after it has been constructed, a piece of custom software that fails to deliver on its objectives may sometimes be modified over time in such a way that it later succeeds—and/or business
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to be put out of service. The air force was operating at a 70% capacity, another area was reported to operate at a 3% capacity with half of the staff not able to work at all. It would take up to a year to restore capacity. At this point the cost to scrap the project and develop a new one was
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The schedule has slipped, with the final delivery date now expected to be 2021, although the system is gradually being introduced. In 2013, only one of four planned pilot sites went live on the originally scheduled date, and the pilot was restricted to extremely simple cases.
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Note that failed projects, and projects running over budget, are not necessarily the sole fault of the employees or businesses creating the software. In some cases, problems may be due partly to problems with the purchasing organisation, including poor
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estimated to be SEK 11bn ($ 1.3bn). Not seen as an alternative, the development continued and the original budget of SEK 2.4bn was increased to 4bn. In 2015 the project was still on its way to be fully implemented.
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processes or end-user mindsets may change to accommodate the software. However, sometimes, for various reasons, neither approach succeeds (or is even tried), and this may be considered as another level of failure—a
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remarked, "There's no sugar coating: the website has been too slow, people have been getting stuck during the application process and I think it's fair to say that nobody's more frustrated by that than I am."
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Original plan was to consolidate 1,500 Canadian government websites into a single portal on a single platform. In over three years, only 10,000 webpages of a total 17 million have successfully been migrated.
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Ambulance delays and other problems were caused by the introduction of the system. More than 30 people may have died as a result, making it the largest computer-related disaster until the downing of
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Parts of the system was put into use in 2009, with reports of big usability issues following. In 2012 troubles with supply of spare parts was reported, causing multiple
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Until the significant problems with these projects are resolved, or the projects cancelled, it is not yet possible to classify them into one of the above categories.
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projects which have significantly failed to achieve some or all of their objectives, either temporarily or permanently, and/or have suffered from significant
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as the reporting format is the main driver behind low take-up (due to its obscurity and high implementation cost relative to other technical standards).
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Too complicated, bad functioning, cost overrun. The project was after completion never used, the agency still today does not have a working IT system.
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By some estimates, only 1% of people managed to successfully enroll with the site in its first week of operation. On October 20, 2013, President
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Low user adoption, performance issues, scope creep, never replaced IMF and other mainframe software, some dating back to the
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planes in 2019. The Chief of the London Ambulance Service resigned as a result of the problems and the adverse publicity.
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No significant capabilities ready on time; would have cost $ 1.1bn more just to get to 1/4 of the original scope.
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Site was never able to accept online enrollments, so users were instructed to mail in paper enrollments instead.
740: 205: 2346: 1974: 1650: 2216: 1812: 1720: 1896: 2371: 578: 455: 1422: 1066: 977: 798: 125: 2192:"Standard Business Reporting | XBRL as the SBR standard for financial and SuperStream transactions" 2052: 2361: 1485: 27: 997: 514: 120: 2084: 2053:"Granskning av Försvarsmaktens införande av ett integrerat resurs- och ekonomiledningssystem (PRIO)" 1566: 1116: 794: 765: 482: 210:
Cost overruns, underestimation of ATC complexity, delays, non-incremental change. existing system.
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going wrong if it did go wrong, in reality this did not always happen. The NPfIT was described by
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that may never be able to satisfy particular standards for completeness. You can help by
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Common technological platform for brokers and insurers to improve workflow efficiency
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eHealth Ontario is a group of projects that replaced a previous failed project,
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System for handling tax records and processing tax returns, replacement for the
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Low user adoption, conflict between insurers, new technology, lack of funding
2355: 1169: 943: 592: 476: 199: 1181: 923: 852: 269: 159: 46: 38: 1813:"eHealth Still Unfinished After 14 Years and $ 8 Billion: Auditor General" 2217:"Appendix A: Policy decisions taken since the 2015‑16 - Revenue Measures" 1698: 824: 312: 265: 155: 103: 2347:
Best Practices and Measures for Success of your ERP IT Software Projects
1870:"Worst failure of public administration in this nation: payroll system" 1834:"The Obamacare Website Didn't Have to Fail. How to Do Better Next Time" 797:
alternatives by then existed) and was scrapped by BBC management. The
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Frequently changing development staff, hardware, software and scope.
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When Systems Engineering Fails — Toward Complex Systems Engineering
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as one of the "worst and most expensive contracting fiascos" ever.
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By 2013, the project was judged to be obsolete (as much cheaper
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creep and confused objectives. It is likely that choice of
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Did not work properly, technical problems with contractor.
1923:"Canada's Headed For A HealthCare.gov Disaster Of Its Own" 825:
The Surrey Integrated Reporting Enterprise Network (SIREN)
1798:"ASX turns to Tata, passing over Nasdaq, to rescue CHESS" 963:
Cancelled, then client and supplier both sued each other
334: 1897:"Federal government's Canada.ca project 'off the rails'" 1423:
Standard Business Reporting (Australian Taxation Office)
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Poor functioning, inefficient in work environments.
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Not fit for purpose, multiple delays, cost overrun.
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Customer service, finance and administration system
810:Outsourced, then insourced, then outsourced again 53:drafting, poor contract management, poor end-user 1822: 1246: 829:Crime & criminal intelligence logging system 2353: 1384: 1071: 832: 773: 679: 524: 240: 130: 2168:"AusTender: Advanced Search - Contract Notices" 2144:"AusTender: Advanced Search - Contract Notices" 1160: 934: 583: 467: 190: 2269:"Costly Data Go Untapped - CFO Journal. - WSJ" 2100:"Universal Credit will cost taxpayers £12.8bn" 1665: 1002:System was too complex and only 60% completed 2241:"International Financial Reporting Standards" 1595: 1320:Outsourced platform and proprietary software 974:Distributed Ledger Technology (generic name) 503:Abandoned, intended to be replaced by CADE 2 303: 2097: 1810: 1747:"Intern rapport dömer ut Polisens it-system" 1629:"Tio miljarder för SAP på Försäkringskassan" 1139:In-house, but with heavy use of consultants 2027:"Försvarets SAP-strul toppen av ett isberg" 2001:"Många Jas-plan kan fortfarande inte lyfta" 1432: 1210: 982: 770:Digital production, media asset management 2091: 1867: 340:Cancelled, then hardware partially reused 2127:"Freedom of Information request response" 1831: 1231:considerable amount of manual operation. 676:Advanced passenger information programme 631: 1334: 1295: 883: 801:said it had been a huge waste of money. 725: 419:Centre for Study of Insurance Operations 403: 357: 1508: 1317:$ 9.4 million + $ 28 million (ongoing) 561:Discontinued, but some parts continued 2354: 2367:Discontinued custom software projects 60: 1673:"BBC abandons £100m digital project" 1631:. Computer Sweden. 12 September 2008 1540:. Regeringskansliet. 6 November 2003 1538:"Regeringens proposition 2003/04:34" 1018:Temporary issues and budget overruns 609:Outsourced – including requirements 573:Expeditionary Combat Support System 272:. The project was never completed. 162:. The project was never completed. 13: 1811:Bonnie Lysyk (November 30, 2016). 1653:. Computer Sweden. 29 January 2009 1428:Electronic Reporting to Government 57:, or poor operational management. 14: 2383: 2313: 1949:"Hård kritik från Statskontoret" 1651:"SAP-stopp på Försäkringskassan" 1434: 1386: 1336: 1297: 1212: 1203:Queensland Health Payroll System 1162: 1073: 984: 936: 885: 834: 775: 727: 681: 633: 585: 526: 469: 405: 359: 305: 242: 192: 132: 2286: 2261: 2233: 2209: 2184: 2160: 2136: 2119: 2045: 2019: 1993: 1975:"Datorstrul förlamar försvaret" 1967: 1941: 1915: 1889: 1861: 1804: 1790: 1765: 1739: 206:Federal Aviation Administration 182:FAA Advanced Automation System 1713: 1691: 1643: 1621: 1573: 1530: 1502: 1381:payments system consolidation 1331:Logistic and financial system 1247:Projects with ongoing problems 373:Patent and Registration Office 1: 2326:"Risk Factor - IEEE Spectrum" 1832:Paul Ford (16 October 2013). 1496: 1463:Technical aspects outsourced 1365:Technical aspects outsourced 722:Dental health service system 2098:Mark Ballard (3 June 2013). 1868:Tony Moore (7 August 2018). 579:Enterprise Resource Planning 456:Customer Account Data Engine 236:Integrated computer services 7: 1469: 1362:SEK 4bn ($ 470m) (ongoing) 1110:Smart Systems for Health / 978:Electronic trading platform 799:Director-General of the BBC 751:Outsourced, then insourced 126:Electronic trading platform 10: 2388: 2058:. Statskontoret. June 2010 1524:10.1109/ICSMC.2003.1244709 1486:Agile software development 1292:Government website portal 789:Public service broadcaster 33:This is a list of notable 17: 1721:"Polisen lägger ner Pust" 1460:~$ 1bn to date (ongoing) 998:Australian Stock Exchange 515:NHS Connecting for Health 1701:. BBC News. 19 June 2014 1281:Outsourced or in-house? 1131:Smart Systems for Health 1117:Electronic health record 1049:Outsourced or in-house? 795:commercial off the shelf 766:Digital Media Initiative 483:Internal Revenue Service 1063:Computer-aided dispatch 880:Police case management 741:Social Insurance Agency 628:Police case management 520:Electronic care records 261:Wessex Health Authority 2079:Cite journal requires 1839:Bloomberg Businessweek 1561:Cite journal requires 1126:Provincial government 719:Försäkringskassan SAP 489:Kennedy Administration 462:Individual Master File 18:This article contains 1875:Sydney Morning Herald 547:Members of Parliament 1408:£12.8bn (estimated) 1067:emergency ambulances 857:Not fit for purpose 748:SEK 10bn ($ 1.18bn) 699:A series of delays. 438:"Reconfiguring CSIO" 24:adding missing items 2372:History of software 2005:Norrbottens-Kuriren 1846:on October 16, 2013 1800:. 19 November 2023. 1773:"ASX Media Release" 1609:. 18 September 2013 1583:. IDG. 11 June 2010 1448:Statutory authority 1356:Gripen fighter jets 1310:Central government 1153:Healthcare exchange 1136:Can$ 8bn (unknown) 1005:$ AU 170m expended 929:Healthcare exchange 702:over £412m (£742m) 496:Outsourced to IBM, 186:Air Traffic Control 2298:Business.uq.edu.au 2132:. 18 October 2012. 1929:. 22 December 2016 1903:. 13 December 2016 1727:. 20 February 2014 1400:Central government 1269:Type of purchaser 1266:Country or region 1176:Federal government 1088:Central government 1037:Type of purchaser 1034:Country or region 540:Central government 319:New Zealand Police 300:Crime information 91:Type of purchaser 88:Country or region 61:Permanent failures 2362:Lists of software 2033:. 2 November 2014 1778:. 7 December 2017 1467: 1466: 1244: 1243: 1015: 1014: 906:SEK 300m ($ 35m) 654:DKK 500m ($ 70m) 493:~US$ 500 million 435:Outsourced to IBM 426:~$ 15 million CAD 380:SEK 300m ($ 35m) 2379: 2343: 2341: 2339: 2320:The Risks Digest 2308: 2307: 2305: 2304: 2290: 2284: 2283: 2281: 2280: 2265: 2259: 2258: 2256: 2255: 2245: 2237: 2231: 2230: 2228: 2227: 2213: 2207: 2206: 2204: 2203: 2188: 2182: 2181: 2179: 2178: 2164: 2158: 2157: 2155: 2154: 2140: 2134: 2133: 2131: 2123: 2117: 2116: 2114: 2112: 2095: 2089: 2088: 2082: 2077: 2075: 2067: 2065: 2063: 2057: 2049: 2043: 2042: 2040: 2038: 2023: 2017: 2016: 2014: 2012: 1997: 1991: 1990: 1988: 1986: 1971: 1965: 1964: 1962: 1960: 1945: 1939: 1938: 1936: 1934: 1919: 1913: 1912: 1910: 1908: 1893: 1887: 1886: 1884: 1882: 1865: 1859: 1855: 1853: 1851: 1842:. 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Index

dynamic lists
adding missing items
reliable sources
custom software
cost overruns
requirements
contract
training
Outsourced
TAURUS
Electronic trading platform
United Kingdom
London
Stock exchange
Scope creep
cost overrun
Air Traffic Control
United States
Federal Aviation Administration
RISP
Integrated computer services
United Kingdom
Wessex
Wessex Health Authority
Scope creep
cost overrun
INCIS
New Zealand
New Zealand Police
NZD

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