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scheme of financial protection (see below) covers flight-based holidays. If a holidaymaker buys a land- or sea-based holiday such as coach, rail or cruise holiday from an ABTA member their monies will be protected by the ABTA scheme of financial protection. This means that if the travel company fails
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Flight-Plus. This is where a flight is booked, along with accommodation and/or car hire to be used with it, from one company but they haven't packaged it together. These arrangements are financially protected, however, they do not provide the same legal protection as a package should there be a
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ATOL cover means that if a travel company fails and a holiday can no longer go ahead the customer will be entitled to a refund if they are yet to travel and hotel costs and flights home if they are abroad. Flights booked directly with an airline are not protected under the ATOL scheme.
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In addition to financial protection, ABTA members are also bound to comply with the ABTA code of conduct, which ensures high service standards and fair terms of trading. Booking with an ABTA member also provides recourse should there be a problem or complaint with the travel company.
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Packages. Packages offer the best form of protection. Not only are holidaymakers entitled to a refund or repatriation should their travel company go out of business, but they also benefit from additional legal protection should there be a problem with their
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The organization was founded in 1950, as the
Association of British Travel Agents, by 22 leading travel companies. ABTA adopted its current name on 1 July 2007 reflect its wider representation of the travel industry. On 1 July 2008 it merged with the
354:(CAA). All monies paid for package holidays involving flights and holidays including a flight plus accommodation and/or car hire, must be protected under an ATOL licence. Customers will receive an ATOL Certificate at the time of payment.
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A 2018 report by ABTA claims that the majority of UK summer holidays abroad are to seven EU member states: Spain, France, Italy, Portugal, Greece, Cyprus and Malta. These seven countries generated 35 million visits by UK residents.
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ABTA currently has around 1,200 members and represents over 5,000 retail outlets and offices. It is estimated that over £32 billion is spent on holiday arrangements with ABTA members every year, 90% of
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ABTA has existed for over 70 years and is the UK's largest travel association, representing travel agents and tour operators that sell around £32 billion of holidays and other travel arrangements each year.
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The code is essentially a guide to good practice, although some of what it contains is also required under UK and
European law. Those booking travel arrangements with an ABTA member can expect to receive:
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and the holiday can no longer go ahead the holidaymaker will be entitled to a refund if they are yet to travel and hotel costs and transport home if they are abroad.
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ABTA maintains a code of conduct which governs the relationship between members and their customers, between members and ABTA, and between members and other members.
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Resolution of complaints as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement.
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All ABTA members have to abide by the code and those that breach it can face sanctions at ABTA's Code of
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ATOL is a financial protection scheme, it does not provide other assistance if there are other problems with a holiday.
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Travel agents and tour operators in the United
Kingdom, UK-arranged foreign holidays, and consumer protection for
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stands for Air Travel
Organisers’ Licence. It is a government-run financial protection scheme operated by the
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A refund of the holiday cost if there's a significant flight delay and the holidaymaker decides not to travel
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Raising standards in the industry and by giving guidance on issues from sustainability to health and safety,
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An offer of a suitable alternative if there are building works that will seriously impair a holiday
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https://www.abta.com/sites/default/files/media/document/uploads/travelling%20together%202018.pdf
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Around 1,200 companies with c. 5,000 travel agent branches and c. 900 tour operators
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ABTA Board of
Directors (Chairman - Alistair Rowland) and ABTA Council of Regions
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List of airports in the United
Kingdom and the British Crown Dependencies
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It has eleven regional divisions. The head office is situated near
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Offering holidaymakers a course of redress if something goes wrong,
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Accurate information so holidaymakers can make informed choices
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Advice or assistance on passport, visa and health requirements
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88:
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List of past and present youth hostels in
England and Wales
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When customers' money will be automatically protected:
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Organisations based in the London
Borough of Southwark
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List of
National Trust properties in Northern Ireland
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Minister for Business, Trade, Tourism and Enterprise
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In December 2022, ABTA announced a partnership with
1349:Travel and holiday companies of the United Kingdom
16:Travel and holiday companies of the United Kingdom
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310:A response to any complaint raised within 28 days
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452:"Abta enters forex field with bespoke offering"
1334:Trade associations based in the United Kingdom
1271:List of amusement parks in the United Kingdom
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875:Saint Helena, Ascension and Tristan da Cunha
619:List of National Trust properties in England
870:Pitcairn, Henderson, Ducie and Oeno Islands
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278:Providing schemes of financial protection,
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1364:1950 establishments in the United Kingdom
1329:Consumer protection in the United Kingdom
1208:Association of Independent Tour Operators
426:Association of Independent Tour Operators
69:Learn how and when to remove this message
1213:Confederation of Tourism and Hospitality
880:South Georgia and South Sandwich Islands
510:About ABTA, Why Book with an ABTA Member
432:Confederation of Tourism and Hospitality
390:in the UK are sold through its members.
32:This article includes a list of general
944:Co-op Ski, Co-op Travel, Co-op Holidays
609:Lists of tourist attractions in England
420:International Air Transport Association
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1256:List of airlines of the United Kingdom
687:List of tourist attractions in Ireland
614:List of National Trust land in England
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1266:List of museums in the United Kingdom
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765:South West Wales Tourism Partnership
221:Association of British Travel Agents
206:Association of British Travel Agents
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682:Nature reserves in Northern Ireland
677:List of museums in Northern Ireland
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730:Scottish Youth Hostels Association
520:International Passenger Protection
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38:it lacks sufficient corresponding
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1344:Organizations established in 1950
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1354:Traveling business organizations
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271:The main functions of ABTA are:
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769:Tourism Partnership North Wales
259:services under the ABTA brand.
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818:British Indian Ocean Territory
697:Northern Ireland Tourist Board
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1:
577:Economy of the United Kingdom
561:Tourism in the United Kingdom
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217:ABTA – The Travel Association
82:ABTA – The Travel Association
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756:Forgotten Landscapes Project
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246:Federation of Tour Operators
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813:British Antarctic Territory
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219:and formerly known as the
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885:Turks and Caicos Islands
761:List of museums in Wales
515:ABTA Consumer Protection
352:Civil Aviation Authority
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227:for tour operators and
53:more precise citations.
1067:Clarksons Travel Group
823:British Virgin Islands
752:Capital Region Tourism
1009:Martin Randall Travel
798:Akrotiri and Dhekelia
1036:Thomas Cook Holidays
654:Welcome to Yorkshire
644:Tourism in Yorkshire
624:London Tourist Board
476:Travelling Together
1097:Hogg Robinson Group
1082:Directline holidays
974:Great Rail Journeys
720:Resorts in Scotland
399:Southwark Cathedral
321:Consumer protection
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912:ACE Cultural Tours
629:Resorts in England
503:2017-01-06 at the
116:Non-profit company
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604:Hotels in England
458:. 7 December 2022
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774:Visit Wales
586:Nations and
176:Mark Tanzer
51:introducing
1323:Categories
1147:XL Leisure
1142:TUI Travel
1087:EasyCruise
1077:Court Line
1072:Club 18-30
1051:Traveleyes
1029:NetFlights
1019:Superbreak
865:Montserrat
438:References
253:Eurochange
182:Main organ
34:references
1112:Lunn Poly
1041:TUI Group
898:Companies
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381:Structure
255:to offer
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263:Function
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133:Location
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462:17 May
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