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Telephone switchboard

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another extension, the operator places the front cord in the associated jack and pulls the front key backwards to ring the called party. After connecting, the operator leaves both cords "up" with the keys in the normal position so the parties can converse. The supervision lamps light to alert the operator when the parties finish their conversation and go on-hook. Either party could "flash" the operator's supervision lamps by depressing their switch hook for a second and releasing it, in case they needed assistance with a problem. When the operator pulls down a cord, a pulley weight behind the switchboard pulls it down to prevent it from tangling.
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would try alternate routings through intermediate cities. The operator would plug into a trunk for the destination city, and the inward operator would answer. The inward operator would obtain the number from the local information operator, and ring the call. Once the called party answered, the originating operator would advise him or her to stand by for the calling party, whom she'd then ring back, and record the starting time, once the conversation began.
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The long-distance operator would record the name and city of the person to be called, and the operator would advise the calling party to hang up and wait for the call to be completed. Each toll center had only a limited number of trunks to distant cities, and if those circuits were busy, the operator
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In the mid-1980s the Bell Operating Companies (BOCs) opened their own Operator Services offices with a system called TOPS (Traffic Operator Position System) to act as local and intraLATA telephone operators. With this the BOCs took intraLATA call traffic from AT&T as well as services which were
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Early switchboards in large cities usually were mounted floor to ceiling in order to allow the operators to reach all the lines in the exchange. The operators were boys who would use a ladder to connect to the higher jacks. Late in the 1890s this measure failed to keep up with the increasing number
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As technology changed, so did the application of Interflow. Interflow was implemented nationwide by AT&T. This allowed AT&T to close virtually every operator office throughout the US. As of 2004 the only AT&T operator offices remaining were located in Houston, Texas, and Jacksonville,
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In the early 1990s AT&T replaced TSPS with OSPS (Operator Service Position System). The OSPS position was a computer terminal which the AT&T operator entered billing information. With the advent of OSPS a feature called Interflow allowed operators on a system to answer calls from anywhere
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In January 1878 the Boston Telephone Dispatch company had started hiring boys as telephone operators. Boys had been very successful as telegraphy operators, but their attitude, lack of patience, and behavior was unacceptable for live telephone contact, so the company began hiring women operators
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Before the late 1970s and early 1980s, it was common for many smaller cities to have their own operators. An NPA (area code) would usually have its largest city as its primary toll center, with smaller toll centers serving the secondary cities scattered throughout the NPA. TSPS allowed telephone
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operator dialing, the operator would plug into a tandem trunk and dial the NPA (area code) and operator code for the information operator in the distant city. For instance, the New York City information operator was 212-131. If the customer knew the number, and the point was direct-dialable, the
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In the 1960s, once most phone subscribers had direct long-distance dialing, a single type of operator began to serve both the local and long-distance functions. A customer might call to request a collect call, a call billed to a third number, or a person-to-person call. All toll calls from coin
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When a call is received, a jack lamp lights on the back panel and the operator responds by placing the rear cord into the corresponding jack and throwing the front key forward. The operator then converses with the caller, who informs the operator to whom he or she would like to speak. If it is
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signals must pass in both directions. In a one-way trunk, the originating or A board sends a short for off-hook, and an open for on-hook, while the terminating or B board sends normal polarity or reverse polarity. This "reverse battery" signaling was carried over to later automatic exchanges.
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installed the first central office and switchboard that served both as a security service at night for banks and businesses, as well as a telephone system. The switchboard operated telephone instruments manufactured by Charles Williams, a licensee of the Alexander Graham Bell company.
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for operators to work together, with a team on the "A board" and another on the "B". These operators were almost always women until the early 1970s, when men were once again hired. Cord switchboards were often referred to as "cordboards" by telephone company personnel. Conversion to
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On the table or desk area in front of the operator are columns of 3-position toggle switches termed "keys", lamps, and cords. Each column consists of a front key and a rear key, a front lamp and a rear lamp, followed by a front cord and a rear cord, making up together a
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Following the invention of the telephone in 1876, the first telephones were rented in pairs which were limited to conversation between the parties operating those two instruments. The use of a central exchange was soon found to be even more advantageous than in
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area required special billing arrangements to allow the rate for a local call to vary based on the distance called. In less densely populated regions, calls from payphones were handled by normal assistance operators without the use of dedicated coin boards.
326:. The front key is the "talk" key allowing the operator to speak with that particular cord pair. The rear key on older "manual" boards and PBXs is used to ring a telephone physically. On newer boards, the back key is used to collect (retrieve) money from 313:
The switchboard is usually designed to accommodate the operator, who sits facing it. It has a high back panel, which consists of rows of female jacks, each jack designated and wired as a local extension of the switchboard (which serves an individual
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operator in order to place a toll call. In large cities, there was often a special number, such as 112, which would ring the long-distance operator directly. Elsewhere, the subscriber would ask the local operator to ring the long-distance operator.
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and other automated switching systems first eliminated the "B" operator and then, usually years later, the "A". Rural and suburban switchboards for the most part remained small and simple. In many cases, customers knew their operator by name.
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operator would dial the call. If the distant city did not have dialable numbers, the operator would dial the code for the inward operator serving the called party, and ask her to ring the number.
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phones required operator assistance. The operator was also available to help complete a local or long-distance number which did not complete. For example, if a customer encountered a
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as the first woman operator. Small towns typically had the switchboard installed in the operator's home so that he or she could answer calls on a 24-hour basis. In 1894,
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once provided on a cordboard (Toll Stations, Mobile and Marine ). Operators from AT&T returned to work for the BOC as the intraLATA traffic was cut to the BOC.
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Nevertheless, many manual branch exchanges remained operational into the second half of the 20th century in many enterprises. Some establishments, such as the
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companies to close smaller toll centers and consolidate operator services in regional centers which might be hundreds of miles from the subscriber.
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Electronic devices and computer technology have given exchange operators more features. For example, a
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between users or other switchboards. The switchboard is an essential component of a manual
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in 1888, has replaced most switchboards in central telephone exchanges around the world.
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The switchboard saw the peak of its use in the 20th century before wider adoption of the
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In May 1877, The Holmes Burglar Alarm Company in Boston, Massachusetts, established by
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Cord switchboards used for these purposes were replaced in the 1970s and 1980s by
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Device used to connect telephone circuits to establish calls between users
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instead. Thus, on September 1, 1878, Boston Telephone Dispatch hired
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who use electrical cords or switches to establish the connections.
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operator works a switchboard in the underground command post at
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Some areas used specialized switchboards to handle calls from
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deal primarily with the United States and do not represent a
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Atlanta Telephone History: Part 1 - Early Telephone Service
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The First Telephone Switchboard and Its Method of Operation
414:, Bell Telephone Quarterly Volume 9(3), p.205 (July 1930). 492:. Vol. 26 (11th ed.). 1911. pp. 547–557. 338:
for testing, ringing and voice; and a sleeve wire for
449:"Telephone History: AT&T's First Male Operator" 1596: 246:In the 1940s, with the advent of dial pulse and 218:As telephone exchanges converted to automatic ( 518: 104:The examples and perspective in this section 1533:Global telecommunications regulation bodies 187:New England Telephone and Telegraph Company 1569: 525: 511: 122:, or create a new section, as appropriate. 138:Learn how and when to remove this message 425:"PBS American Experience, The Telephone" 289: 233: 149: 79:usually has an attendant console, or an 31:is a device used to connect circuits of 18: 83:function, which bypasses the operator. 1597: 532: 193:-operated switchboard on January 9 in 57:. The automatic exchange, invented by 506: 1579: 499:especially the section from 1905 on. 90: 13: 474: 417: 392:Telephone in United States history 14: 1621: 242:international switchboard in 1943 1578: 1568: 1559: 1558: 1547: 1168:Free-space optical communication 95: 371:Traffic Service Position System 264:Traffic Service Position System 68:, still operate a switchboard. 441: 404: 1: 1605:History of telecommunications 397: 155: 1554:Telecommunication portal 1335:Telecommunications equipment 285: 207:Divided Multiple Switchboard 55:automatic telephone exchange 7: 1071:Alexander Stepanovich Popov 385: 118:, discuss the issue on the 10: 1626: 775:Telecommunications history 410:G.K. Thompson, R.B. Hill, 86: 1542: 1484: 1421: 1383:Public Switched Telephone 1343: 1307: 1264: 1205: 1195:telecommunication circuit 1156:Fiber-optic communication 1139: 901:Francis Blake (telephone) 848: 696:Optical telecommunication 540: 1294:Orbital angular-momentum 731:Satellite communications 570:Communications satellite 195:Lexington, Massachusetts 1173:Molecular communication 996:Gardiner Greene Hubbard 825:Undersea telegraph line 560:Cable protection system 489:Encyclopædia Britannica 73:private branch exchange 1315:Communication protocol 1101:Charles Sumner Tainter 916:Walter Houser Brattain 861:Edwin Howard Armstrong 669:Information revolution 310: 243: 161: 24: 1289:Polarization-division 1021:Narinder Singh Kapany 986:Erna Schneider Hoover 906:Jagadish Chandra Bose 886:Alexander Graham Bell 617:online video platform 303:Offutt Air Force Base 299:Strategic Air Command 293: 278:within their region. 237: 153: 45:switchboard operators 43:, and is operated by 29:telephone switchboard 23:PBX switchboard, 1975 22: 1131:Vladimir K. Zworykin 1091:Almon Brown Strowger 1061:Charles Grafton Page 716:Prepaid mobile phone 644:Electrical telegraph 189:installed the first 154:Telephone operator, 116:improve this section 1610:Telephone exchanges 1081:Johann Philipp Reis 840:Wireless revolution 802:The Telephone Cases 659:Hydraulic telegraph 332:TRS phone connector 1279:Frequency-division 1256:Telephone exchange 1126:Charles Wheatstone 1056:Jun-ichi Nishizawa 1031:Innocenzo Manzetti 966:Reginald Fessenden 701:Optical telegraphy 534:Telecommunications 311: 244: 162: 41:telephone exchange 25: 1592: 1591: 1330:Store and forward 1325:Data transmission 1239:Network switching 1190:Transmission line 1036:Guglielmo Marconi 1001:Internet pioneers 866:Mohamed M. Atalla 835:Whistled language 483:"Telephone"  148: 147: 140: 52:electromechanical 1617: 1582: 1581: 1572: 1571: 1562: 1561: 1552: 1551: 1550: 1423:Notable networks 1413:Wireless network 1353:Cellular network 1345:Types of network 1320:Computer network 1207:Network topology 1121:Thomas A. Watson 976:Oliver Heaviside 961:Philo Farnsworth 936:Daniel Davis Jr. 911:Charles Bourseul 871:John Logie Baird 580:Data compression 575:Computer network 527: 520: 513: 504: 503: 493: 485: 468: 467: 465: 464: 455:. 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Index


telephones
telephone calls
telephone exchange
switchboard operators
electromechanical
automatic telephone exchange
Almon Strowger
White House
private branch exchange
business
auto-attendant
worldwide view
improve this section
talk page
Learn how and when to remove this message

telegraphy
Edwin T. Holmes
Emma Nutt
New England Telephone and Telegraph Company
battery
Lexington, Massachusetts
Milo G. Kellogg
Panel switch
dial
long-distance

Bell System
multi-frequency

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