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protects that authority. Who knows? Who decides who knows? Who decides who decides who knows? Surveillance capitalists now hold the answers to each question, though we never elected them to govern. This is the essence of the epistemic coup. They claim the authority to decide who knows by asserting ownership rights over our personal information and defend that authority with the power to control critical information systems and infrastructures."
1318:
399:(2002), co-authored with James Maxmin, is the product of multi-disciplinary research integrating history, sociology, management, and economics. It argues that the new structure of demand associated with the "individuation of consumption" had produced widespread institutional failures in every domain, including a growing divide between the individuals and the commercial organizations upon which they depend.
439:
The "epistemic coup" (i.e. the coup enacted by tech corporations to claim ownership of knowledge in society) is summarized as follows: "In an information civilization, societies are defined by questions of knowledge—how it is distributed, the authority that governs its distribution and the power that
436:. She summarizes it thus: "Surveillance capitalism is best described as a coup from above, not an overthrow of the state but rather an overthrow of the people's sovereignty and a prominent force in the perilous drift towards democratic de-consolidation that now threatens Western liberal democracies."
496:
In 1993, Zuboff founded the executive education program "Odyssey: School for the Second Half of Life" at the
Harvard Business School. The program addressed the issues of transformation and career renewal at midlife. During twelve years of her teaching and leadership, Odyssey became known as the
402:
Writing before the advent of smartphones and widespread
Internet access, Zuboff and Maxmin argue that wealth creation in an individualized society would require leveraging new digital capabilities to enable a "distributed capitalism". This would entail a shift away from a primary focus on
386:"; information technology as a challenge to managerial authority and command/control; the social construction of technology; the shift from a division of labor to a division of learning; and the inherently collaborative patterns of information work, among others.
407:, asset intensification, concentration, central control, and anonymous transactions in "organization-space" towards support-oriented relationships in "individual-space" with products and services configured and distributed to meet individualized wants and needs.
505:
In addition to her academic work, Zuboff brought her ideas to many commercial and public/private ventures through her public speaking as well as her direct involvement in key projects, particularly in social housing, health care, education, and elder care.
455:
laws provide adequate protection from the unprecedented practices of surveillance capitalism. Zuboff describes surveillance capitalism as an economic and social logic. Her book originated the concept of "instrumentarian power", in comparison to traditional
479:, abrogation of human rights, democratic destabilization, and more are reinterpreted and explained through the lens of surveillance capitalism's economic and social imperatives. Her work is an influential source for the
875:
429:
titled "Big Other: Surveillance
Capitalism and the Prospects of an Information Civilization" received the International Conference on Information Systems Scholars' 2016 Best Paper Award.
460:. Instrumentarian power is a consequence of surveillance capitalist operations which threaten individual autonomy and democracy. As the driving force behind it, she identifies
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883:
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Major concepts introduced in this book relate to knowledge, authority, and power in the information workplace. These include the duality of information technology as an
1339:
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and an automating technology; the abstraction of work associated with information technology and its related intellectual skill demands; computer-mediated work; the "
630:
542:
were published in German and
English. In 2019, Zuboff further developed her critique of the social, political and economic impacts of digital technologies in
856:
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On
September 25, 2020, Zuboff was named as one of the 25 members of the Real Facebook Oversight Board, an independent monitoring group over Facebook.
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Many issues that plague contemporary society including the assault on privacy and the so-called "privacy paradox", behavioral targeting,
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and the larger field of commercial surveillance that she describes as a "surveillance-based economic order". She argues that neither
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Zuboff's scholarship on surveillance capitalism as a "rogue mutation of capitalism" has become a primary framework for understanding
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1340:"Google and Facebook have become "antithetical to democracy," says The Age of Surveillance Capitalism author Shoshana Zuboff"
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421:". She first presented her concept in a 2014 essay, "A Digital Declaration", published in German and English in the
1322:
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Surveillance capitalism and its consequences for twenty-first century society are most fully theorized in her book
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954:
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513:. From 2003 to 2005, Zuboff published her ideas in her monthly column "Evolving", published in the magazine
417:
Zuboff's work explores a novel market form and a specific logic of capitalist accumulation that she termed "
255:(born November 18, 1951) is an American author, professor, social psychologist, philosopher, and scholar.
1422:
288:", "instrumentarian power", the "division of learning in society", "economies of action", the "means of
383:
281:, the historical emergence of psychological individuality, and the conditions for human development.
32:
296:" dialectic, "abstraction of work", "individualization of consumption" and the "coup from above".
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The
Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism
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The
Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism
264:
The
Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism
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521:
476:
940:
843:
The Social Study of
Information and Communication Technology: Innovation, Actors and Contexts
773:
The Social Study of
Information and Communication Technology: Innovation, Actors and Contexts
597:
The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
574:
The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
434:
The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
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The Age of Surveillance Capitalism The Fight for a Human Future at the New Frontier of Power
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Zuboff also became a business columnist, developing and disseminating new concepts from
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1241:"While Facebook works to create an oversight board, industry experts formed their own"
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955:"AIS Awards Best and Brightest at ICIS 2016-Association for Information Systems (AIS)"
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907:"Big Other: Surveillance Capitalism and the Prospects of an Information Civilization"
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750:"Taffy Brodesser-Akner, Deborah Levy And More Crack NYT 100 Notable Books Of 2019"
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Avgerou, Chrisanthi; Ciborra, Claudio; Land, Frank, eds. (2004). "Introduction".
457:
452:
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The Quotable Jewish Woman: Wisdom, Inspiration and Humor from the Mind and Heart
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women on the HBS faculty. In 2014 and 2015 she was a Faculty Associate at the
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631:"Shoshana Zuboff: 'Surveillance capitalism is an assault on human autonomy'"
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292:", "information civilization", "computer-mediated work", the "automate/
278:
1035:"Fast Company Magazine Issue 26 JulyAugust 1999-Business + Innovation"
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309:
141:
131:
1173:"Google as a Fortune Teller: The Secrets of Surveillance Capitalism"
836:"Farewell to Constructivism: Technology and Context-Embedded Action"
835:
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689:"Online Speaker Series: Shoshana Zuboff: Surveillance Capitalism"
284:
Zuboff's work is the source of many original concepts including "
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1138:
841:. In Avgerou, Chrisanthi; Ciborra, Claudio; Land, Frank (eds.).
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64:
Charles Edward Wilson Professor Emerita Harvard Business School
801:"The Emergence and Diffusion of the Concept of Knowledge Work"
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In the age of the smart machine: The future of work and power
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In the Age of the Smart Machine: The Future of Work and Power
373:
In the Age of the Smart Machine: The Future of Work and Power
260:
In the Age of the Smart Machine: The Future of Work and Power
241:
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From 2013 to 2016, Zuboff was a frequent contributor to the
519:. From 2007 through 2009, she was a featured columnist for
471:, ubiquitous tracking, legislative and regulatory failure,
271:: The Fight for a Human Future at the New Frontier of Power
344:
Professor of Business Administration and one of the first
789:" Working Paper. University of Queensland. June 13, 2012.
375:, is a study of information technology in the workplace.
1211:(1st ed.). New York: Public Affairs. p. 704.
1413:
Harvard Graduate School of Arts and Sciences alumni
770:
364:
798:
1359:
1086:"The Old Solutions Have Become the New Problems"
799:Timonene, Hanna; Paloheimo, Kaija-Stina (2008).
538:), where essays drawn from her emerging work on
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1139:"The Sharing Economy: Disruption's Tragic Flaw"
464:, without being confined to market capitalism.
312:. She received her B.A. in philosophy from the
805:The Electronic Journal of Knowledge Management
695:. The President and Fellows of Harvard College
273:, integrates core themes of her research: the
425:. Her followup 2015 scholarly article in the
350:Berkman Klein Center for Internet and Society
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787:What Have We Learned From the Smart Machine?
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752:. The Forward Association, Inc. The Forward
299:
1112:"Response to Mathias Döpfner: Dark Google"
833:
497:premier program of its kind in the world.
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31:
1383:21st-century American non-fiction writers
1373:20th-century American non-fiction writers
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720:. Jewish Lights Publishing. p. 438.
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874:Zuboff, Shoshana (September 15, 2014).
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481:Human-Centered Artificial Intelligence
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1008:Zuboff, Shoshana (January 29, 2021).
1239:Solon, Olivia (September 25, 2020).
1067:"Fast Company-Business + Innovation"
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661:
659:
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1438:American philosophers of technology
1388:21st-century American women writers
1378:20th-century American women writers
1338:Johnson, Eric (February 20, 2019).
1110:Zuboff, Shoshana (April 30, 2014).
1010:"The Coup We Are Not Talking About"
629:Kavenna, Joanna (October 4, 2019).
577:(Campus, 2018; PublicAffairs, 2019)
486:
308:but spent much of her childhood in
13:
1170:
1136:
845:. Oxford: Oxford University Press.
775:. Oxford: Oxford University Press.
714:Partnow, Elaine Bernstein (2007).
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545:The Age of Surveillance Capitalism
269:The Age of Surveillance Capitalism
258:Zuboff is the author of the books
14:
1449:
1393:American expatriates in Argentina
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1084:Zuboff, Shoshana (July 2, 2009).
911:Journal of Information Technology
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427:Journal of Information Technology
266:, co-authored with James Maxmin.
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748:Grisar, PJ (November 26, 2019).
1418:Information systems researchers
1408:Harvard Business School faculty
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982:Gray, John (February 6, 2019).
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366:In the Age of the Smart Machine
205:social psychology of technology
984:"The new tech totalitarianism"
880:Frankfurter Allgemeine Zeitung
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531:Frankfurter Allgemeine Zeitung
423:Frankfurter Allgemeine Zeitung
1:
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340:in 1981 where she became the
1433:University of Chicago alumni
811:(2): 177–190. Archived from
16:American scholar (born 1951)
7:
1403:American women sociologists
834:Kallinikos, Jannis (2004).
10:
1454:
491:
1205:Zuboff, Shoshana (2019).
905:Zuboff, Shoshana (2015).
667:"About | Shoshana Zuboff"
595:Zuboff, Shoshana (2019).
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917:. Rochester, NY: 75–89.
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300:Background and education
1274:Oxford University Press
1053:"The New New Adulthood"
876:"A Digital Declaration"
857:"Where We Go From Here"
785:Burton-Jones, Andrew. "
540:surveillance capitalism
419:surveillance capitalism
412:Surveillance Capitalism
338:Harvard Business School
286:surveillance capitalism
227:Surveillance capitalism
217:Harvard Business School
1177:Frankfurter Allgemeine
1143:Frankfurter Allgemeine
1116:Frankfurter Allgemeine
477:social media addiction
473:algorithmic governance
384:information panopticon
1398:American sociologists
360:Writings and research
342:Charles Edward Wilson
314:University of Chicago
290:behavior modification
199:history of capitalism
82:University of Chicago
1325:at Wikimedia Commons
1073:on January 16, 2013.
886:on December 21, 2014
462:capital accumulation
371:Zuboff's 1988 book,
328:. Zuboff is Jewish.
511:The Support Economy
391:The Support Economy
304:Zuboff was born in
277:, the evolution of
184:Information Systems
73:Academic background
1423:Internet theorists
1171:Zuboff, Shoshana.
1137:Zuboff, Shoshana.
1014:The New York Times
924:10.1057/jit.2015.5
458:totalitarian power
405:economies of scale
354:Harvard Law School
326:Harvard University
275:Digital Revolution
91:Harvard University
1321:Media related to
1055:. August 1, 2004.
1041:on July 16, 2010.
863:on March 3, 2016.
610:978-1-78125-685-5
501:Non-academic work
322:social psychology
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202:adult development
180:Social Psychology
53:November 18, 1951
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