629:
500:
382:
319:
660:
According to
Cloudscene's Leaderboard for Q1 2018, data center operators are ranked "based on both data center density (total operated data centers)", as well as "the number of listed service providers in the facility". Cloud service providers are ranked based on "connectivity (the total number of
540:
For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to
219:
IT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as
294:
and improve availability of critical IT systems. They can also be used to identify interdependencies between facility and IT infrastructures to alert the facility manager to gaps in system redundancy, and provide dynamic, holistic benchmarks on power consumption and efficiency to measure the
154:
IBM notes that major problems often happen in the grey areas, particularly due to errors in the interfaces, and focuses on critical failures. Sufficient redundancy should allow failures in non-critical areas to protect the business from being affected. BSM, which is positioned above
286:
of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables common, real-time monitoring and management platform for all interdependent systems across IT and facility infrastructures.
651:
or analysis depends on current use levels: prior to 50%, the focus can stay more on data collection. Beyond 75%, the focus must shift to analysis, in preparation for upgrades, replacements and expansions. The data center is a resource in its own right.
639:
There is a need to know what will be needed, and when. Data must continually be collected regarding usage of power/energy, computing power, data storage and networking/telecommunications. Plans must include awareness of cooling and space requirements.
302:
and use of servers, storage, and staff. In too many cases, disk capacity is vastly underused and servers run at 20% use or less. More effective automation tools can also improve the number of servers or virtual machines that a single admin can handle.
252:
management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.
496:, technicians are able to solve many help desk issues from another work location or their home office. While there is still a need for on-site support to effectively collaborate on some issues, remote support provides greater flexibility.
1920:
1277:
373:
defines IT operations as "the people and management processes associated with IT service management to deliver the right set of services at the right quality and at competitive costs for customers."
488:. Requests for new features or information about the capabilities of in-house software that come through the help desk are also assigned to applications groups. The help desk staff and supporting
310:
providers to predict complex airflow patterns in the data center. The CFD component is necessary to quantify the impact of planned future changes on cooling resilience, capacity and efficiency.
136:
Another major area is the cost of downtime regarding customer dissatisfaction & business loss, and also the "astonishing" yet hidden cost and effect regarding personnel & productivity.
1325:
1930:
1431:
1494:
1269:
1520:
484:
may also have an applications team who are responsible for the development of in-house software. The help desk may assign to the applications team such problems as finding
1952:
1375:
2351:
Complaints about preventative go back to the late 18th century ... ("Oxford
English Dictionary dates preventive to 1626 and preventative to 1655) ..preventive has won"
636:
With the increasing use of "the cloud" and what has been called "the Era of
Infinite Capacity", there is still a need for professional Data Center Capacity Planners.
171:. Tools that help BSM include a modeling language, and a common dashboard, which together allow data center personnel to see problems before business customers do.
1609:
1350:
263:
Software Asset
Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of
1647:
1879:
1457:
2381:
591:
components to persuade the victim that they need to pay for the computer to be fixed and then proceeds to steal money from the victim's credit card.
533:. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (
17:
514:
for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback.
1317:
576:
1207:
541:
provide customers with a high level of service at a low cost to the business. It allows businesses to use specialized personnel whose technical
2041:
282:) is the integration of information technology (IT) and facility management disciplines to centralize monitoring, management and intelligent
182:
allows offsite experts to watch for situations needing their timely intervention at a lower cost than having such staff be onsite 24/7/365.
2451:
2162:
102:
are working on projects such as "The
Distributed Management Task Force" (DMTF) with a goal of learning to "more effectively manage mixed
1403:
1302:
453:
Access to varying levels of support for products and services to in-house employees and corporate customers, providing information and
1483:
1512:
529:
was amongst the first companies to outsource their technical support and customer service departments to India in 2001, but then
71:
Data center management is a growing major topic for a growing list of large companies who both compete and cooperate, including:
1956:
1845:
46:
Historically, "data center management" was seen as something performed by employees, with the help of tools collectively called
2497:
2085:
2025:
1696:
545:
and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees.
1713:
1212:
525:
Many organizations relocated their technical support departments or call centers to countries or regions with lower costs.
2061:
1423:
1187:
579:, although increasingly these scams operate within the same country. The scammer will instruct the user to download a
1217:
620:
and correct incipient failures either before they occur or before they develop into major problems such as downtime.
117:
a decade old, the list of companies is growing, and also includes companies much smaller than IBM, Microsoft, et al.
1865:
1762:
1658:
1202:
1018:
2480:
J Xu; M Zhao; J Fortes; R Carpenter (2007). "On the use of fuzzy modeling in virtualized data center management".
1900:
1197:
1748:
2567:
2314:
1978:
1629:
1446:
1590:
617:
584:
249:
205:
2587:
2412:
2389:
1340:
307:
186:
2521:
476:
As the incoming phone calls are random in nature, help desk agent schedules are often maintained using an
1192:
299:
185:
While some requirements for on-site hardware have been reduced, spending in other hardware areas such as
2124:
1825:
1365:
2188:
493:
204:) is the set of business practices that join financial, contractual and inventory functions to support
151:) treats IT as part of the larger enterprise strategy, and helps fill the gap between business and IT.
2340:
2557:
1733:
1162:
661:
PoPs) for the region." Chosen from a pool of more than 6,000 providers, the rankings are as follows:
534:
257:
244:, from acquisition through disposal. Common business practices include request and approval process,
1610:"The astonishing hidden and personal costs of IT downtime (and how predictive analytics might help)"
2577:
2148:
1543:
1242:
1139:
950:
901:
855:
506:
previously provided technical support for some of its mobile phones through Device
Support Centers.
2426:
1247:
54:
2562:
1795:
1118:
1049:
993:
815:
788:
600:
554:
489:
338:
2166:
35:
is the collection of tasks performed by those responsible for managing ongoing operation of a
2572:
2230:
1394:
1294:
1237:
1067:
998:
470:
416:
353:
346:
240:
Hardware asset management entails the management of the physical components of computers and
156:
1533:
The Times article mentions "a crop of next-tier vendors, start-ups and open source players."
2363:
481:
2250:
2216:
457:
is via various channels such as toll-free numbers, websites, instant messaging, or email.
8:
1569:
1008:
241:
1770:
UPS-redundant configurations, providing backups for backups that have their own backups.
628:
2582:
2503:
2345:
2129:
2090:
2066:
1925:
1830:
1489:
1452:
1370:
1222:
1082:
825:
757:
469:-compliant help desk is usually a part of a bigger service desk unit, which is part of
164:
208:
and strategic decision making for the IT environment. Assets include all elements of
2493:
2021:
1692:
1113:
820:
588:
390:
283:
213:
209:
130:
107:
2507:
365:
2485:
2105:
1684:
747:
503:
411:
406:
often arrange their technical support structure as a three-tier (plus two) system:
399:
160:
2449:
477:
2235:
2046:
1688:
1232:
648:
369:
operations increased, less of the staff are located near corporate headquarters.
356:
generated for maintenance work or customer issues. Some operations teams provide
2000:
517:
Some fee-based service companies charge for premium technical support services.
970:
865:
772:
719:
580:
542:
511:
425:
2288:
1763:"In 2014, Proactive UPS Maintenance is Essential for all Data Center Managers"
342:
290:
DCIM products can help data center managers identify and eliminate sources of
2551:
2456:
1884:
1718:
1227:
1147:
1003:
883:
449:
Tier 4: Outside support for "items not directly serviced by the organization"
357:
264:
2081:
1077:
799:
485:
454:
221:
643:
Sometimes analysis of this data, and comparison to industry norms, can be
2522:"Cloudscene Rankings: Top Data Centers & Service Providers Worldwide"
2489:
2275:
1092:
980:
860:
752:
644:
568:
560:
499:
245:
229:
126:
99:
66:
36:
1676:
1979:"Computational-Fluid-Dynamic (CFD) Analysis | Gartner IT Glossary"
1683:. Lecture Notes in Computer Science. Vol. 6569. pp. 145–152.
1345:
1157:
1023:
975:
945:
767:
167:, aligning business objectives with IT or ICT from strategy through to
1097:
724:
564:
563:
claiming to be from a technical support department of a company like
530:
403:
225:
1677:"The Business Service Representation Language: A Preliminary Report"
1318:"Data-center management: What does DMaaS deliver that DCIM doesn't?"
1072:
742:
443:
360:
support, responding to incidents outside of normal business hours.
1846:"Tracking All the Data: Data Center Infrastructure Management ..."
381:
1799:
1172:
1134:
1057:
1044:
960:
955:
888:
810:
709:
704:
699:
694:
370:
80:
2482:
2018:
Site
Reliability Engineering: How Google Runs Production Systems
1880:"Measure and manage the risk inherent in your IT infrastructure"
1675:
Ghose, A. K.; Lê, L. S.; Hoesch-Klohe, K.; Morrison, E. (2011).
2529:
1921:"Mission: Green Computing" by Supermicro Introduces Total Cost"
1905:
1167:
878:
729:
318:
92:
76:
2042:"Premier 100 Q&A: HP's CIO sees 'lights-out' data centers"
1866:"Data Center Infrastructure Management – Data Center Handbook"
1578:
a row is brewing over an EU plan to curb datacentre energy use
1270:"What Startups in Amazon's Ecosystem Should Learn From VMware"
2479:
2435:
293 Data Center
Capacity Planner jobs available on Indeed.com
1614:
1028:
572:
103:
88:
2450:
Thomas A. Limoncelli; Strata R. Chalup; Christina J. Hogan.
1681:
Towards a
Service-Based Internet. ServiceWave 2010 Workshops
2149:"IT Support Levels Clearly Explained: L1, L2, L3, and More"
1674:
1033:
526:
466:
291:
72:
47:
1953:"Measuring Data Center Efficiency: Easier Said Than Done"
1826:"It's Easy, and Expensive, to Forget About Old Equipment"
655:
623:
421:
84:
2470:
since this consumes both computing and storage resources
337:), are the set of all processes and services managed by
270:
2315:"Virus phone scam being run from call centres in India"
1499:... which Internet analysts love to call "coopetition."
98:
Hardware/software vendors who are willing to live with
2452:"Room to grow: Tips for data center capacity planning"
1395:"Google and I.B.M. Join in 'Cloud Computing' Research"
298:
Important data center metrics include those regarding
1341:"Cloud Computing and Service Level Agreements (SLAs)"
2189:"Students – Information technology – Calvin College"
1366:"Dell Makes Moves to Survive in Cloud-Centric World"
492:
staff may not all work from the same location. With
2413:"Capacity Planning in the Era of Infinite Capacity"
1591:"Flights Cancelled for more than 75,000 passengers"
2086:"Dell Sees Double With Data Center in a Container"
1819:
1817:
1482:
1445:
1393:
352:Operations work can include responding to support
420:. Information available to its personnel include
402:. Within a corporation, these are also known as
2549:
2286:
1484:"The Online Travel Landscape Is Getting Crowded"
520:
2427:"Data Center Capacity Planner Jobs, Employment"
1814:
1424:"Yahoo, Intel and HP Form Cloud Computing Labs"
1208:Comparison of help desk issue tracking software
616:)) is ongoing scheduled inspection intended to
192:
125:Among the topics currently being explored are:
2276:Dell moves outsourced jobs back to U.S. shores
2163:"IT Help Desks Not Just For Large Enterprises"
1513:"Meeting virtualization management challenges"
139:
2445:
2443:
2122:
1746:
1607:
306:DCIM providers are increasingly linking with
57:must be managed to ensure data-availability.
53:Both for in-house operation and outsourcing,
2080:
1898:
1823:
1630:"What is business service management (BSM)?"
1567:
666:Q1, 2018 Top Data Center Operators Worldwide
647:. The balance for the need to focus more on
460:
349:to the technology used to run the business.
216:that are found in the business environment.
2410:
2146:
1853:(DCIM) software enables ... integration ...
1315:
434:Tier 3: Expert product and service support.
2440:
2338:
2332:
1645:
1641:
1639:
1387:
1385:
1282:their existing data center management ...
594:
510:Some companies and organizations provide
345:. The term refers to the application of
295:effectiveness of "green IT" initiatives.
2116:
1480:
917:Q1, 2018 Top Service Providers Worldwide
627:
498:
380:
317:
2125:"An Update for the Corporate Help Desk"
1971:
1711:
1636:
1510:
1497:from the original on January 17, 2023.
1460:from the original on January 17, 2023.
1382:
1305:from the original on December 14, 2021.
1280:from the original on January 20, 2023.
14:
2550:
2312:
2251:"Technical support for the neighbours"
2142:
2140:
2012:
2010:
1523:from the original on January 17, 2023.
1434:from the original on January 16, 2023.
1417:
1415:
1413:
1406:from the original on October 24, 2023.
1378:from the original on January 16, 2023.
1353:from the original on October 13, 2022.
1338:
1328:from the original on December 9, 2023.
1267:
656:Top data centers and service providers
624:Managing the capacity of a data center
567:. Such cold calls are often made from
341:staff for use by internal or external
27:Planning and operation of data centers
2106:"IT Operations – Gartner IT Glossary"
1749:"Hard Times Could Create a Tech Boom"
1421:
1363:
632:Capacity of a datacenter – Life Cycle
276:Data center-infrastructure management
271:Data center infrastructure management
174:
48:data center-infrastructure management
1422:Perez, Juan Carlos (July 29, 2008).
1391:
1339:Taylor, Christine (April 17, 2017).
1213:Comparison of issue-tracking systems
376:
2217:"Help Desk vs Service Desk vs ITSM"
2137:
2007:
1747:Quentin Hardy (November 17, 2012).
1410:
559:A common scam typically involves a
480:calculation. Companies with custom
24:
2411:Samir Mehra (September 11, 2018).
2123:Quentin Hardy (October 30, 2012).
1899:Tom Coughlin (September 9, 2018).
1714:"Targeting hybrid IT environments"
1511:Fontana, John (October 27, 2008).
1481:Tedeschi, Bob (November 7, 2005).
1364:Hardy, Quentin (August 21, 2012).
1188:Application performance management
587:techniques that typically involve
431:Tier 2: In-depth technical support
410:Tier 1: Basic help desk – initial
25:
2599:
2382:"What is preventive maintenance?"
2364:"What is Preventive Maintenance?"
2313:Arthur, Charles (July 18, 2012).
1929:. August 20, 2018. Archived from
1568:Matt Hancock (October 26, 2018).
1295:"What is Data Center Management?"
1218:Configuration management database
327:Information technology operations
163:and business-focused approach to
129:, securing data center networks,
18:Information technology operations
1203:Business transaction performance
583:program and once connected, use
2514:
2473:
2464:
2419:
2404:
2374:
2356:
2306:
2287:Berkley, Susan; Maggie Klenke.
2280:
2269:
2243:
2223:
2209:
2181:
2155:
2098:
2074:
2054:
2034:
1993:
1945:
1913:
1892:
1872:
1858:
1838:
1824:Brent Bowers (March 13, 2008).
1788:
1775:
1755:
1740:
1734:"Remote Data Center Management"
1726:
1705:
1668:
1622:
1601:
1583:
1561:
1536:
1527:
1504:
1392:Lohr, Steve (October 8, 2007).
1198:Business transaction management
442:Tier 0: Self help (i.e. by the
414:, including software opening a
168:
1608:David Gewirtz (May 30, 2017).
1474:
1438:
1357:
1332:
1309:
1287:
1261:
60:
13:
1:
2339:Ben Zimmer (April 18, 2010).
1901:"Green Computing And Storage"
1648:"Business Service Management"
1254:
521:Outsourcing technical support
313:
180:Remote data center management
43:and planning for the future.
2147:Joe Hertvik (July 7, 2016).
2062:"From Manhattan to Montvale"
1796:"IT Asset Management (ITAM)"
1689:10.1007/978-3-642-22760-8_16
1316:Ann Bednarz (May 24, 2018).
308:computational fluid dynamics
198:Data center asset management
193:Data center asset management
7:
1193:Business process management
1180:
145:Business-service management
140:Business-service management
133:, government restrictions.
41:Business service management
10:
2604:
2231:"How to Use Online Forums"
1955:. Dell.com. Archived from
598:
577:English-speaking countries
552:
494:remote access applications
64:
535:Managed Service Providers
461:Help desk professionalism
258:Software asset management
236:Hardware asset management
232:and HR systems and ITSM.
110:and cloud environments."
1544:"Data Center Management"
1243:Software licensing audit
1140:Orange Business Services
961:Colt Technology Services
951:Colt Technology Services
902:Orange Business Services
856:Colt Technology Services
610:preventative maintenance
548:
120:
55:service-level agreements
2431:indeed.com (job search)
2293:The Great Voice Company
1548:The Data Center Journal
1248:Team service management
2386:BusinessDictionary.com
1268:GigaOm (May 3, 2009).
1050:Level 3 Communications
971:Level 3 Communications
816:Level 3 Communications
789:Level 3 Communications
633:
606:Preventive maintenance
601:Preventive maintenance
595:Preventive maintenance
555:Technical support scam
507:
386:
323:
189:may have to increase.
33:Data center management
2568:Computer data storage
1712:Bednarz (June 2010).
1664:on December 25, 2018.
1462:Many buzzwords, like
1238:Network administrator
1068:Cogent Communications
999:Cogent Communications
875:Netrality Properties
631:
502:
438:The extra tiers are:
384:
347:operations management
321:
206:life cycle management
200:(also referred to as
157:IT Service Management
2490:10.1109/ICAC.2007.28
2392:on November 19, 2018
2289:"Call Centre Trends"
2084:(December 8, 2008).
2001:"Computer Operators"
1933:on November 30, 2018
1447:"Coinages That Last"
1430:. IDG News Service.
981:Vocus Communications
906:Data Centre Limited
802:Global Data Centres
753:Vocus Communications
482:application software
394:(often shortened to
202:inventory management
2588:Workflow technology
2532:on October 26, 2018
2112:. February 8, 2012.
1959:on October 27, 2010
1783:IT asset management
1009:Tata Communications
780:GPX Global Systems
385:A library help desk
159:(ITSM), promotes a
2346:The New York Times
2130:The New York Times
2091:The New York Times
2067:The New York Times
2020:. O'Reilly. 2016.
1926:The New York Times
1888:. August 13, 2010.
1831:The New York Times
1517:The New York Times
1490:The New York Times
1456:. August 9, 2003.
1453:The New York Times
1428:The New York Times
1400:The New York Times
1371:The New York Times
1274:The New York Times
1223:Help desk software
1083:NTT Communications
826:Netmagic Solutions
758:NTT Communications
634:
585:social engineering
508:
387:
324:
322:Operations ("ops")
175:Newer developments
165:service management
2499:978-0-7695-2779-6
2070:. April 20, 1986.
2027:978-1-491-92912-4
1698:978-3-642-22759-2
1178:
1177:
1144:Zencross Connect
1114:XO Communications
913:
912:
898:QTS Realty Trust
821:Macquarie Telecom
512:discussion boards
504:AT&T Mobility
391:Technical support
377:Technical support
300:energy efficiency
284:capacity planning
242:computer networks
131:disaster recovery
16:(Redirected from
2595:
2558:Asset management
2542:
2541:
2539:
2537:
2528:. Archived from
2518:
2512:
2511:
2477:
2471:
2468:
2462:
2461:
2447:
2438:
2437:
2423:
2417:
2416:
2408:
2402:
2401:
2399:
2397:
2388:. Archived from
2378:
2372:
2371:
2360:
2354:
2353:
2336:
2330:
2329:
2327:
2325:
2310:
2304:
2303:
2301:
2299:
2284:
2278:
2273:
2267:
2266:
2264:
2262:
2257:. March 28, 2005
2247:
2241:
2240:
2227:
2221:
2220:
2213:
2207:
2206:
2204:
2202:
2193:
2185:
2179:
2178:
2176:
2174:
2169:on July 18, 2012
2165:. Archived from
2159:
2153:
2152:
2144:
2135:
2134:
2120:
2114:
2113:
2102:
2096:
2095:
2078:
2072:
2071:
2058:
2052:
2051:
2050:. March 6, 2006.
2038:
2032:
2031:
2014:
2005:
2004:
1997:
1991:
1990:
1988:
1986:
1975:
1969:
1968:
1966:
1964:
1949:
1943:
1942:
1940:
1938:
1917:
1911:
1910:
1896:
1890:
1889:
1876:
1870:
1869:
1862:
1856:
1855:
1842:
1836:
1835:
1821:
1812:
1811:
1809:
1807:
1792:
1786:
1779:
1773:
1772:
1767:
1759:
1753:
1752:
1744:
1738:
1737:
1730:
1724:
1723:
1709:
1703:
1702:
1672:
1666:
1665:
1663:
1657:. Archived from
1652:
1646:Jenko Gaviglia.
1643:
1634:
1633:
1626:
1620:
1619:
1605:
1599:
1598:
1587:
1581:
1580:
1570:"Power struggle"
1565:
1559:
1558:
1556:
1554:
1540:
1534:
1531:
1525:
1524:
1508:
1502:
1501:
1486:
1478:
1472:
1471:
1468:thought-leading,
1449:
1442:
1436:
1435:
1419:
1408:
1407:
1397:
1389:
1380:
1379:
1361:
1355:
1354:
1336:
1330:
1329:
1313:
1307:
1306:
1291:
1285:
1284:
1265:
922:
921:
909:OneAsia Network
671:
670:
412:point of contact
161:customer-centric
39:. This includes
21:
2603:
2602:
2598:
2597:
2596:
2594:
2593:
2592:
2578:Data management
2548:
2547:
2546:
2545:
2535:
2533:
2520:
2519:
2515:
2500:
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581:remote desktop
553:Main article:
550:
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1981:. gartner.com
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2396:November 18,
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2110:gartner.com
1937:December 3,
1806:January 15,
1553:October 28,
1464:coopetition
1093:CenturyLink
861:Interactive
561:cold caller
246:procurement
230:procurement
127:scalability
100:coopetition
67:Coopetition
61:Competition
37:data center
2552:Categories
2526:Cloudscene
2341:"Wellness"
1985:August 27,
1346:Datamation
1255:References
1158:TW Telecom
1123:Superloop
1105:Superloop
976:EuNetworks
852:TierPoint
645:outsourced
404:help desks
366:lights out
314:Operations
250:life cycle
169:operations
2583:Help desk
2324:March 31,
2201:March 23,
1126:Zenlayer
1102:Megaport
1098:Interoute
748:Telehouse
725:Interxion
571:based in
565:Microsoft
226:help desk
113:With the
2508:16153431
2319:Guardian
2261:March 6,
2255:BBC News
1963:June 25,
1521:Archived
1495:Archived
1458:Archived
1432:Archived
1404:Archived
1376:Archived
1351:Archived
1326:Archived
1303:Archived
1278:Archived
1181:See also
1045:AT&T
934:Oceania
838:itconic
835:Cyxtera
743:CoreSite
683:Oceania
531:reshored
478:Erlang C
444:end user
400:services
214:hardware
210:software
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1800:Gartner
1655:IBM.com
1595:Reuters
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1173:Singtel
1135:Comcast
1119:Verizon
1058:Telstra
1036:Global
994:Verizon
956:Telstra
889:Telstra
884:Datacom
811:Cologix
796:YourDC
710:Equinix
705:Equinix
700:Equinix
695:Equinix
589:Windows
371:Gartner
358:on-call
354:tickets
343:clients
108:Windows
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2298:May 2,
2024:
1906:Forbes
1785:(ITAM)
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1168:Uecomm
879:Nikhef
841:iseek
730:NextDC
618:detect
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2504:S2CID
2192:(PDF)
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1766:(PDF)
1662:(PDF)
1651:(PDF)
1615:ZDNet
1163:NL-IX
1029:Optus
937:Asia
931:EMEA
925:Rank
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686:Asia
680:EMEA
674:Rank
573:India
549:Scams
335:ITOps
329:, or
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104:Linux
93:Yahoo
89:Intel
2538:2018
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2398:2018
2326:2014
2300:2008
2263:2008
2236:Inc.
2203:2018
2175:2019
2022:ISBN
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1965:2012
1939:2018
1808:2019
1693:ISBN
1555:2018
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1034:PCCW
1024:Zayo
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768:Zayo
608:(or
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