Knowledge

Findability

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154:: Once the webpages are successfully indexed by web crawlers and show in the search results with decent ranking, the next step is to attract customers to click the link to the web pages. However, the customers can't see the whole web pages at this point; they can only see an excerpt of the webpage's content and metadata. Therefore, displaying meaningful information in a limited space, usually a couple of sentences, in search results is important for increasing click traffic of the webpages, and thus the findability of the web content on your webpages. 140:: As the very first step, webpages need to be found by indexing crawler in order to be shown in the search results. It would be helpful to avoid factors that may lead to webpages being ignored by indexing crawlers. Those factors may include elements that require user interaction, such as entering log-in credentials. Algorithms for indexing vary by the search engine which means the number of webpages of a website successfully being indexed may be very different between Google and Yahoo!'s search engines. Also, in countries like 89:, mentions that findability "is a content problem, not a search problem". Even when the right content is present, users often find themselves deep within the content of a website but not in the right place. He further adds that findability is intractable, perfect findability is unattainable, but we need to focus on reducing the effort for finding that a user would have to do for themselves. 111:. In 2005 he defined it as: "the ability of users to identify an appropriate Web site and navigate the pages of the site to discover and retrieve relevant information resources", though it appears to have been first coined in a public context referring to the web and information retrieval by Alkis Papadopoullos in a 2005 article entitled "Findability". 169:
On-site findability is concerned with the ability of a potential customer to find what they are looking for within a specific site. More than 90 percent of customers use internal searches in a website compared to browsing. Of those, only 50 percent find what they are looking for. Improving the
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Findability Sciences defines a findability index in terms of each user's influence, context, and sentiments. For seamless search, current websites focus on a combination of structured hypertext-based information architectures and rich Internet application-enabled visualization techniques.
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tactics. External findability can be very influential for businesses. Smaller companies may have trouble influencing external findability, due to being less aware to consumers. Other means are taken to make sure that they are found in search results.
160:: At a semantic level, terminology used by the searcher and the content producer be different. Bridging the gap between the terms used by customers and developers is helpful for making web content more findable to more potential content consumers. 201:
is the existing findability before changes are made in order to improve it. This is measured by participants who represent the customer base of the website, who try to locate a sample set of items using the existing navigation of the website.
177:: If searchers within a site do not find what they are looking for, they tend to leave rather than browse through the website. Users who had successful site searches are twice as likely to ultimately convert. 519: 31:, the term is usually used in that context. Most relevant websites do not come up in the top results because designers and engineers do not cater to the way 78:, which is defined as the ability of something, especially a piece of content or information, to be found. It is different from web search in that the word 503: 246: 100: 488:
Though the word has been used to mean "ease of finding information" since at least 1943: see Urban A. Avery, "The 'Findability' of the Law",
183:: User experience can be enhanced by trying to understand the needs of the customer and provide suggestions for other, related information. 92:
Findability can be divided into external findability and on-site findability, based on where the customers need to find the information.
39:, which states "If the user can’t find the product, the user can’t buy the product." As of December 2014, out of 10.3 billion monthly 205:
In order to evaluate how easily information can be found by searching a site using a search engine or information retrieval system,
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measures were developed, and similarly, navigability measures now measure ease of information access through browsing a site (e.g.
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could significantly influence the indexing algorithms. In this case, local knowledge about laws and policies could be valuable.
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quality of on-site searches highly improves the business of the website. Several factors affect findability on a website:
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refers to locating something in a known space while 'search' is in an unknown space or not in an expected location.
471: 445: 32: 623:"Beyond Findability - Search-Enhanced Information Architecture for Content-Intensive Rich Internet Applications" 189:: Site design, content creation, and recommendations are major factors for affecting the customer experience. 729: 676: 283: 124: 63: 568: 243:: A usability technique based on information architecture, for evaluating the strength of categories. 643: 234: 51: 705:
The Findability Formula: The Easy, Non-Technical Guide to Search Engine Marketing by Heather Lutze
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and the like) and by users already on the website. Although findability has relevance outside the
686: 136: 683:: a collection of links to people, software, organizations, and content related to findability 630: 268: 55: 214: 8: 719: 594: 289: 227:: Conducted to find out how and why users navigate through a website to accomplish tasks. 608: 120: 103:
is thought to have created the term in the early 2000s. The popularization of the term
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based technique, to determine if critical information can be found on the website.
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algorithms work currently. Its importance can be determined from the first law of
680: 338: 75: 249:: Accounts for the implicit data collected through clicks on the user interface. 304: 206: 145: 108: 28: 713: 59: 44: 24: 377: 240: 230: 277: β€“ Process of extracting and discovering patterns in large data sets 698: 378:"E-Commerce user experience: High-level strategy, Nielsen Norman Group" 271: β€“ Obtaining information resources relevant to an information need 36: 47:, an estimated 78% are made to research products and services online. 325:
Jacob, Elin K.; Loehrlein, Aaron (2009). "Information architecture".
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Morville, P. (2005) Ambient findability. Sebastopol, CA: O'Reilly
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Findability also can be evaluated via the following techniques:
695:(article on the findability impact of a site's choice of words) 663:
Wurman, R.S. (1996). Information architects. New York: Graphis.
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Building Findable Websites: Web Standards SEO and Beyond
421:"Findability is a Content Problem, not a Search Problem" 279:
Pages displaying short descriptions of redirect targets
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Pages displaying wikidata descriptions as a fallback
292: β€“ in library science, a property of a document 507: 327:
Annual Review of Information Science and Technology
23:can be found, both from outside the website (using 469: 19:is the ease with which information contained on a 711: 286: β€“ Practice of increasing online visibility 131:Several factors affect external findability: 389: 387: 187:Site match to customer needs and preferences 693:Use Old Words When Writing for Findability 497:Journal of the American Judicature Society 193: 384: 351: 443: 114: 712: 164: 119:External findability is the domain of 566: 418: 393: 253: 470:Alkis Papadopoulos (April 1, 2005). 495::272, April 1943, reprinted in the 152:Page descriptions in search results 107:for the Web is usually credited to 50:Findability encompasses aspects of 13: 654: 43:searches by Internet users in the 14: 746: 667: 125:search engine optimization (SEO) 615: 601: 587: 567:Sauro, Jeff (2 February 2015). 560: 543: 69: 570:Customer Analytics For Dummies 482: 472:"The Key to Enterprise Search" 463: 437: 412: 370: 345: 318: 1: 444:Wainger, Liz (20 June 2013). 311: 595:"How to Measure Findability" 339:10.1002/aris.2009.1440430110 7: 551:"Findability Factors Found" 419:Baker, Mark (28 May 2013). 356:. Sebastopol, CA: Oreilly. 262: 10: 751: 520:"The Findability Solution" 284:Search engine optimization 181:Related links and products 95: 85:Mark Baker, the author of 74:Findability is similar to 64:search engine optimization 573:. John Wiley & Sons. 735:Information architecture 725:Knowledge representation 446:"The Shtickiness Factor" 352:Morville, Peter (2005). 235:information architecture 52:information architecture 213:, MNav, InfoScent (see 194:Evaluation and measures 687:The age of findability 638:Cite journal requires 425:Every Page is Page One 396:Every Page is Page One 137:Search engine indexing 87:Every Page is Page One 269:Information retrieval 66:(SEO), among others. 56:user interface design 394:Baker, Mark (2013). 215:Information foraging 199:Baseline findability 115:External findability 730:Information science 450:The Huffington Post 354:Ambient Findability 290:Subject (documents) 241:Closed card sorting 165:On-site findability 146:government policies 679:2006-10-03 at the 490:Chicago Bar Record 254:Beyond findability 121:Internet marketing 580:978-1-118-93759-4 363:978-0-596-00765-2 225:Usability testing 742: 648: 647: 641: 636: 634: 626: 619: 613: 612: 605: 599: 598: 591: 585: 584: 564: 558: 557: 555: 547: 541: 540: 538: 537: 531: 525:. 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Retrieved 424: 414: 395: 372: 353: 347: 330: 326: 320: 257: 231:Tree testing 219: 204: 198: 197: 186: 180: 174: 168: 157: 151: 135: 130: 118: 104: 99: 91: 86: 84: 79: 73: 70:Introduction 49: 16: 15: 175:Site search 105:findability 17:Findability 720:Web design 714:Categories 536:2015-04-21 430:2015-04-25 312:References 217:), etc.). 37:e-commerce 689:(article) 299:Usability 677:Archived 476:KM World 333:: 1–64. 263:See also 211:PageRank 625:. 2010. 380:. 2001. 96:History 33:ranking 21:website 701:(book) 577:  402:  360:  41:Google 554:(PDF) 530:(PDF) 523:(PDF) 233:: An 142:China 644:help 575:ISBN 502::25 457:2013 400:ISBN 358:ISBN 123:and 80:find 62:and 335:doi 716:: 635:: 633:}} 629:{{ 509:^ 500:27 493:24 474:. 448:. 423:. 386:^ 331:43 329:. 144:, 58:, 54:, 646:) 642:( 597:. 583:. 556:. 539:. 478:. 459:. 433:. 408:. 366:. 341:. 337::

Index

website
search engines
World Wide Web
ranking
e-commerce
Google
United States
information architecture
user interface design
accessibility
search engine optimization
discoverability
Heather Lutze
Peter Morville
Internet marketing
search engine optimization (SEO)
Search engine indexing
China
government policies
retrievability
PageRank
Information foraging
Usability testing
Tree testing
information architecture
Closed card sorting
Click testing
Information retrieval
Knowledge mining
Search engine optimization

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