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management (CAFM) system. Building maintenance includes all preventative, remedial, and upgrades works required for the upkeep and improvement of buildings and their components. These works may include disciplines such as painting and decorating, carpentry, plumbing, glazing, plastering, and tiling.
378:
Facility management is supported with education, training, and professional qualifications often coordinated by FM institutes, universities, and associations. Degree programs exist at both undergraduate and post-graduate levels. Facility
Management has been a recognised academic discipline since the
502:
All organizations should have a continuity plan so that in the event of a fire or major failure the business can recover quickly. In large organizations, it may be that the staff move to another site that has been set up to model the existing operation. The facilities management department would be
489:
Help desks may be used to book meeting rooms, car parking spaces, and many other services, but this often depends on how the facilities department is organized. Facilities may be split into two sections, often referred to as "soft" services such as reception and post room, and "hard" services, such
553:
Since 2009, Global FM has sponsored an annual World
Facilities Management Day, "World FM Day". "The theme for the 2022 World FM Day (22 May 2022) was 'leading a sustainable future'; the purpose of the day is ' to recognize and celebrate the vital work that workplace and facilities managers and the
481:
Some issues require more than just periodic maintenance, for example, those that can stop or hamper the productivity of the business or that have safety implications. Many of these are managed by the facilities management "help desk" that staff is able to be contacted either by telephone or email.
464:
Cleaning operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, replenishing consumables (such as toilet rolls, soap) plus litter picking and reactive response is scheduled as a series of periodic (daily, weekly and
300:
According to the IFMA: "FM is the practice of coordinating the physical workplace with the people and work of the organization. It integrates the principles of business administration, architecture, and the behavioral and engineering sciences." In a 2017 global job task analysis, IFMA identified
452:
Maintenance, testing, and inspection schedules are required to ensure that the facility is operating safely and efficiently in compliance with statutory obligations, to maximize the life of equipment, and to reduce the risk of failure. The work is planned, often using a computer-aided facility
434:
The threat from fire carries one of the highest risks to loss of life, and the potential to damage property or shut down a business. The facilities management department will have in place maintenance, inspection, and testing for all of the facility's fire safety equipment and systems, keeping
425:
The FM department in an organization is required to identify, analyze, evaluate, control, and manage many environment and safety-related issues. Failure to do so may lead to unhealthy conditions leading to employees falling sick, injury, loss of business, prosecution, and insurance claims. The
296:
Its two broad areas of operation are commonly referred to as "hard FM" and "soft FM". The first refers to the physical built environment with a focus on work space and building infrastructure. The second covers the people and the organization and is related to work psychology and occupational
511:
In many organizations, office layouts are subject to frequent changes. This process is referred to as churn, and the percentage of the staff moved during a year is known as the "churn rate". These moves are normally planned by the facilities management department using a
209:
business function has the objective of coordinating demand and supply of facilities and services within public and private organizations. The term "facility" (pl. facilities) means something that is built, installed or established to serve a purpose,
393:
In 2018, 50 universities and research institutions were represented in EUROFM. The German
Facility Management Association (GEFMA) has certified 16 FM study programs and courses at universities and universities of applied sciences in Germany.
477:
or carried out by directly employed staff. This is a policy issue, but due to the immediacy of the response required in many of the activities involved the facilities manager will often require daily reports or an escalation procedure.
443:
Protection of employees and the business often comes under the control of the facilities management department, particularly the maintenance of security hardware. Staffed guarding may be under the control of a separate department.
379:
1990s. Initial FM research work in Europe started in universities in the UK, the
Netherlands and the Nordic countries, where academies funded research centers and began to establish courses at Bachelors, Masters, and PhD levels.
365:
FM may also cover activities other than business services: these are referred to as non-core functions and vary from one business sector to another. FM is also subject to continuous innovation and development, under pressure to
358:, formerly the British Institute of Facilities Management, adopted the European definition and through its accredited qualification framework offers career path curriculum ranging from school leaver level through to
257:
published the ISO 41011:2017 standard for facility management, defining it as the "organizational function which integrates people, place and process within the built environment with the purpose of improving the
144:. It encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the
413:
Strategically and tactically: helping clients, customers and end-users understand the potential impact of their decisions on the provision of space, services, cost, and business risk.
1990:
1177:
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Facilities managers (FMs) operate across business functions. The main priority of an FM is keeping people alive and safe. Facility managers need to operate at two levels:
190:
The
National Facility Management Association (NFMA) was formed in 1980, separating the overall profession from a single enterprise. In 1982, the NFMA expanded to form the
1095:
1117:
Berawi, M.A.; Miraj, P.; Sayuti, M.S.; Berawi, A.R.B. (14 November 2017). "Improving
Building Performance Using Smart Building Concept: Benefit Cost Ratio Comparison".
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Early
European FM research centers include the Centre for Facilities Management (CFM), founded in Glasgow in 1990; the Centre for People and Buildings at
401:
accredits university degree programs in the United States, Sri Lanka, South Korea, Singapore, Germany, Sweden, Hong Kong, Ireland, and the
Netherlands.
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Proceedings of the 3rd
International Conference on Construction and Building Engineering (ICONBUILD) 2017: Smart Construction Towards Global Challenges
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Mudrak, T., Wagenberg, A.V. and Wubben, E. (2004), "Assessing the innovative ability of FM teams: a review", Facilities, Vol. 22 Nos 11/12, pp. 290–5.
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Facility management as integral to the processes of strategic organizational planning was represented during a 1979 conference sponsored by
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Consideration may also be given to vending, catering, or a place where staff can make a drink and take a break from their desk.
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The facilities management department has responsibilities for the day-to-day running of the building; these tasks may be
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space and infrastructure, such as planning, design, workplace, construction, lease, occupancy, maintenance, and furniture
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A management system standard for facilities management has also been developed by ISO and published as ISO 41001:2018.
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In 1986, the first professional FM organization was launched in the UK, as the
Association of Facility Managers (AFM).
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confidence of customers and investors in the business may also be affected by adverse publicity from safety lapses.
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214:(IFMA), 1998 which, in general, is every "tangible asset that supports an organization". Examples include:
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ISO 41001 : Facility management — Management systems — Requirements with guidance for use (2018)
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Faculty of Architecture in Sri Lanka has offered a BSc. degree in Facilities Management since 2006.
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Operationally: ensuring a corporate and cost-effective environment for the occupants to function.
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of people and the productivity of the core business." The ISO definition was formally adopted by
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132:) is a professional management discipline focused on the efficient and effective delivery of
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and to add value to the core business of public or private sector client organizations.
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one of the key players should it be necessary to move the business to a recovery site.
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Buildings may be designed with a view to minimizing their maintenance requirement.
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systems, and soon expanded to include all elements of commercial space management.
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1174:"A green world through environmental, social, and governance (ESG) compliance"
386:; and Metamorphose at the Norwegian University of Science and Technology. The
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775:"THE IFMA STORY: FOUR DECADES OF COMMITMENT TO SUPPORTING AND ADVANCING FM"
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The response to help desk calls is prioritized but may be as simple as
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839:"New ISO standard in development to facilitate facilities management"
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1200:"LexisNexis Regulatory Compliance - The Future State of ESG Webinar"
24:
227:
219:
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814:"BIFM formally adopts new ISO definition of facilities management"
658:"Facility management: Guidance on facility management processes".
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level that is aligned with the European Qualifications framework.
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629:
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243:
998:"Facility Management: The Essential Tools For Facility Managers"
1291:. Richard P. Payant, David G. Cotts (4th ed.). New York .
1991:
Association of Technology, Management, and Applied Engineering
1327:
160:
The term, "facilities management" was coined in the 1960s by
885:
Facility Management: The Difference Between Hard and Soft FM
743:
Making IT Work: A History of the Computer Services Industry
520:
The minimum amount of space to be provided per staff member
1152:(3rd ed.). John Wiley & Sons Ltd. p. 23—27.
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as the mechanical, fire, and electrical services. Due to
161:
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people and organisation, such as catering, cleaning,
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wider industry contributes to business worldwide'."
908:"Improving the Performance of Top Management Teams"
49:. Unsourced material may be challenged and removed.
802:
548:
250:and other user-specific equipment and appliances.
404:
277:Facilities management is divided into two areas:
2161:
1071:"GEFMA German Facility Management: Studiengänge"
967:Institute of Workplace and Facilities Management
625:Institute of Workplace and Facilities Management
356:Institute of Workplace and Facilities Management
781:. International Facility Management Association
506:
497:
301:eleven competencies of facility management as:
255:International Organization for Standardization
146:International Organization for Standardization
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212:International Facility Management Association
192:International Facility Management Association
745:. Cambridge, Massachusetts: The MIT Press.
148:(ISO). The profession is certified through
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1319:: CS1 maint: location missing publisher (
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594:Computerized maintenance management system
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935:"Executive Summary the Job Task Analysis"
702:
700:
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696:
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538:welfare arrangements such as toilets and
292:, accounting, marketing, and hospitality.
109:Learn how and when to remove this message
435:records and certificates of compliance.
200:
172:, in reference to network management of
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609:Global Facility Management Association
150:Global Facility Management Association
136:and other support services related to
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1180:from the original on 4 September 2023
740:
713:. John Wiley & Sons. p. 1.
448:Maintenance, testing and inspections
47:adding citations to reliable sources
18:
2027:Bachelor of Business Administration
1149:Facilities Manager's Desk Reference
1125:(AIP). pp. 030001–1–030001–6.
710:Facilities Manager's Desk Reference
421:EHS: environment, health and safety
13:
2128:Organizational behavior management
1249:
812:Eltringham, Mark (3 August 2017).
339:facility and technology management
152:(Global FM) member organizations.
14:
2191:
2042:Doctor of Business Administration
2032:Master of Business Administration
1259:International Facility Management
963:"Transitioning from BIFM to IWFM"
604:U.S. GSA Public Buildings Service
2143:
1288:The facility management handbook
1262:. Lisa Borello. Hoboken: Wiley.
23:
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549:World Facilities Management Day
34:needs additional citations for
2006:Chartered Management Institute
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888:. Insightsforprofessionals.com
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734:
651:
468:
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405:Role of the facilities manager
384:Delft University of Technology
1:
1123:American Institute of Physics
645:
584:Building information modeling
1375:Index of management articles
1096:"Accredited Degree Programs"
882:Murray, James (2020-01-30).
507:Space allocation and changes
498:Business continuity planning
326:Human factors and ergonomics
222:, technical infrastructure,
7:
2011:Critical management studies
1874:Full range leadership model
912:MIT Sloan Management Review
872:European standard EN15221-1
569:Activity relationship chart
557:
459:
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10:
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2001:Certified Business Manager
599:Facility information model
308:operations and maintenance
155:
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1869:Evidence-based management
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741:Yost, Jeffrey R. (2017).
707:Wiggins, Jane M. (2010).
315:environmental stewardship
2123:Organization development
1879:Management by objectives
1285:Roper, Kathy O. (2014).
1121:. Palembang, Indonesia:
1029:. University of Moratuwa
914:. MIT Sloan. April 2007.
523:fire safety arrangements
272:
1904:Social entrepreneurship
1864:Earned value management
1243:, accessed 11 July 2022
1230:, accessed 11 July 2022
620:Industrial architecture
350:quality and performance
305:leadership and strategy
166:Electronic Data Systems
16:Interdisciplinary field
2150:Systems science portal
2093:Management development
2088:Management cybernetics
2073:Executive compensation
1909:Sustainable management
1771:Information technology
1751:Environmental resource
1146:Wiggins, Jane (2021).
679:Cite journal requires
574:Activity-based working
388:University of Moratuwa
205:Professional FM as an
2113:Managerial psychology
2078:Management consulting
1899:Scientific management
1682:Customer relationship
1370:Outline of management
1256:Roper, Kathy (2013).
1176:. www2.deloitte.com.
1002:elearningindustry.com
514:computer-aided design
201:Definitions and scope
126:facilities management
58:"Facility management"
2108:Managerial economics
2068:Corporate governance
1975:Oliver E. Williamson
1854:Collaborative method
1023:"Building Economics"
374:Accredited academics
311:finance and business
216:real estate property
43:improve this article
2170:Property management
1970:Eliyahu M. Goldratt
1208:. November 24, 2022
1049:"Members directory"
969:. 26 September 2018
845:. 21 September 2016
640:Property management
615:Hard infrastructure
589:Building management
535:temperature control
484:too hot or too cold
335:property management
253:In April 2017, the
248:grounds maintenance
185:Ann Arbor, Michigan
122:Facility management
2175:Management science
2133:Pointy-haired Boss
2083:Management control
1919:Virtual management
321:project management
317:and sustainability
2157:
2156:
2103:Management system
2037:PhD in management
1809:
1808:
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1549:Product lifecycle
1298:978-1-78684-098-1
1269:978-1-118-77163-1
1241:World FM Day 2022
1132:10.1063/1.5011508
1098:. IMFA Foundation
818:Workplace Insight
752:978-0-262-03672-6
720:978-1-4051-8661-2
664:10.3403/30186132u
207:interdisciplinary
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1055:. Archived from
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1004:. 23 August 2017
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60: –
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54:Find sources:
48:
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37:
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30:
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2148:
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1675:relationship
1673:On aspect or
1566:Construction
1538:
1532:On component
1453:organization
1425:Intelligence
1287:
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1235:
1228:World FM Day
1222:
1212:September 4,
1210:. Retrieved
1203:
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1168:
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1102:16 September
1100:. Retrieved
1090:
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1075:www.gefma.de
1074:
1065:
1057:the original
1052:
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1033:14 September
1031:. Retrieved
1026:
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164:alumnus and
159:
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41:Please help
36:verification
33:
1942:Forecasting
1859:Distributed
1766:Information
1743:On resource
1687:Engineering
1513:Performance
1471:(top-level)
1398:Association
1226:Global FM,
1184:4 September
947:23 February
611:(Global FM)
532:ventilation
469:Operational
430:Fire safety
331:real estate
236:IT-services
2164:Categories
1947:Leadership
1930:activities
1842:approaches
1796:Technology
1716:On problem
1697:Perception
1650:Accounting
1615:production
1611:Operations
1588:department
1503:Innovation
1478:Capability
1440:Reputation
1420:Healthcare
1408:Restaurant
1359:Management
1008:2017-10-10
646:References
475:outsourced
170:Ross Perot
69:newspapers
2180:Logistics
1984:Education
1956:Pioneers,
1849:Adhocracy
1814:Positions
1786:Materials
1776:Knowledge
1692:Logistics
1606:Marketing
1498:Financial
1468:Strategic
1451:within an
1449:By focus,
1315:cite book
1307:961282452
1278:863824535
942:/ifma.org
924:IFMA 1998
892:1 October
761:978286108
579:AM/FM/GIS
244:custodial
240:furniture
220:buildings
142:buildings
134:logistics
1958:scholars
1840:Methods,
1723:Conflict
1539:Facility
1460:On scope
1430:Military
1403:Business
1393:Academic
1178:Archived
779:ifma.org
558:See also
460:Cleaning
439:Security
228:lighting
168:founder
2020:Degrees
1928:Skills,
1821:Interim
1660:Records
1625:Quality
1620:Process
1590:managed
1573:Program
1561:Project
1544:Product
1523:Systems
1483:Capital
1384:By type
1205:YouTube
1080:1 April
849:1 April
843:iso.org
630:Janitor
564:1:5:200
529:signage
194:(IFMA)
156:History
83:scholar
1831:Senior
1826:Middle
1791:Skills
1733:Stress
1728:Crisis
1707:Talent
1655:Office
1488:Change
1435:Public
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938:(PDF)
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90:JSTOR
76:books
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1781:Land
1598:Line
1518:Risk
1321:link
1303:OCLC
1293:ISBN
1274:OCLC
1264:ISBN
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1186:2023
1154:ISBN
1104:2021
1082:2018
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894:2021
851:2018
825:2018
787:2021
757:OCLC
747:ISBN
728:2021
715:ISBN
685:help
399:IFMA
354:The
333:and
264:BIFM
224:HVAC
140:and
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