27:
2353:
280:. bunq had taken the DNB to court over the central bank’s anti-money laundering (AML) policies. The court ruled in favor of bunq using a learning system based on Artificial Intelligence, rather than a rule-based system imposed by DNB. The ruling made it possible for other banks to modernize their own AML strategies as well.
365:
In May 2024, the Dutch consumer platform Radar reported a case where someone lost 58,000 euros after falling victim to helpdesk fraud. The scammers requested over 80 debit cards without triggering any alarms within bunq's system, resulting in the victim losing access to their bunq app account as well
338:
Additionally, Kassa also reported that, due to bunq's broader options for transferring moneys, it was way easier to lose a lot of money in the event of a bank helpdesk fraud. bunq includes features such as converting savings accounts to a bank account with a single tap, making it easier to transfer
242:
As of 2019, bunq had been offering mobile financial services in 30 European countries. In the early 2020s, bunq began offering multiple currencies and IBANs on a single subscription, regardless of the account holder’s location or residency. Unlike other
European neobanks, bunq has not disclosed how
327:
In April 2024, Dutch consumer platform Kassa reported that customers who were scammed due to e.g. bank helpdesk fraud could not get in touch with bunq quickly. Victims received automated answers through the in-app live chat, the only way to get in touch with bunq, even when trying their hardest to
246:
Bunq offers personal and business bank accounts and a public API that allows software developers to access their bank accounts programmatically and build their apps. By 2021, bunq became the first digital bank to offer mortgages. As a licensed bank, bunq account holders fall under the
419:
highlighted concerns over bunq’s handling of helpdesk fraud cases. Unlike most Dutch banks that offer leniency and compensation for such fraud under specific conditions, bunq’s strict policies and poor security measures have left many victims of e.g. helpdesk fraud uncompensated.
258:
Founder Ali Niknam was bunq’s sole benefactor until 2021, having invested over 120 million euros into the company. In 2021, bunq secured the largest Series A round for a
European fintech company to date, bringing its valuation to 1.6 billion euros and granting it
229:
Niknam has stated in interviews that “bunq is the only bank built by coders”. This seems to have resonated in bunq's early public perception, as the bank was frequently labeled “an IT company with a banking license”. At its launch in 2015, bunq was coined
307:
In April 2021, Dutch consumer platform Kassa reported that bunq is getting used extensively by criminals, due to bunq not requiring a social security number to register a bank account and the ease of creating an API key.
406:
An old employee of bunq mentioned data safety is not a topic that drives CEO Ali, he wants to offer the best possible product, which safety features do not fall under as those features may annoy the customer.
366:
as losing the 58,000 euros. bunq responded by saying they would reimburse a large part of the damages out of goodwill. However, they also mentioned that they weren't directly responsible for the damages.
403:
reportedly said "It's like giving someone your car keys outside on the street, then your car is gone" to one of the victims. Half of the by NOS and NRC reported victims lost more than 50.000 euros.
273:
In May 2022, bunq announced that they had acquired the
Belgium-based fintech organisation Tricount. This acquisition saw bunq become the second largest neobank in the European Union.
1484:
1735:
1085:
243:
many people have an account with the company. In 2021, user deposits surpassed 1.2 billion euros. This figure increased to €4.5 billion by early 2024, as reported by bunq.
423:
The
Consumers' Association deemed bunq’s practices "absurd" and "unacceptable," especially given the difficulties customers face in reaching the bank for assistance.
393:, a Dutch newspaper revealed scammers more often target bunq customers over other bank customers, because security measures other banks have aren't present at bunq.
1561:
910:
1608:
1395:
222:’, the central bank of the Netherlands. In 2014, bunq received a banking license from the Dutch central bank, after which the company launched its bunq
1536:
965:
886:
1511:
1683:
1110:
234:
for
Banking” by Dutch newspaper NRC, further underscoring its product and technology-focused banking model as an alternative to traditional ones.
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860:
846:
1041:
655:
991:
747:
1067:
506:
680:
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in
February 2022) to come to the Netherlands. Bunq also stated that it would provide Ukrainian refugees with free bunq bank accounts.
1803:
369:
1634:
2039:
1587:
1370:
2377:
1271:
1658:
1173:
410:
2387:
2068:
218:
According to BreakThrough
Banking, much of bunq's early efforts went toward obtaining a European banking license from ‘
1016:
1709:
266:
In March 2022, bunq's CEO announced a creation of a special fund aimed to help refugees from
Ukraine (resulted after
1198:
267:
1247:
940:
370:
NOS and NRC reports bunq gets targeted more with helpdesk fraud due to sub-par customer service and poor security
918:
1086:"Bunq Reaches €1 Billion in User Deposits, Becomes the First Neobank Outside of Germany to Offer German IBANs"
1796:
705:
1862:
386:
580:
349:
1942:
556:
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Dutch
Consumers' Association criticises bunq for its strict policies and lax security in fraud cases.
1459:
248:
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1947:
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1994:
1588:"Amsterdam's bunq wins AML appeal against Dutch Central Bank (DNB): Know more | Silicon Canals"
311:
1684:"Ton kwijt zonder contact met bank: alarm over bankhelpdeskfraude bij Bunq - Kassa - BNNVARA"
1396:"De Nederlandsche Bank (DNB) approves deal valuing Amsterdam's fintech unicorn Bunq at €1.6B"
605:
277:
252:
219:
726:
2160:
1877:
172:
37:
1125:
966:"Ali Niknam (Oprichter Bunq bank): 'Ik ben gewoon een nerd die de wereld beter wil maken'"
481:
396:
bunq does not offer features such as a cooling-off period after increasing a daily limit.
8:
2113:
1345:
1068:"Innovative UX solutions from Bunq neobank | Ergomania UX and product design agency"
291:
1969:
350:
Dutch consumer platform Radar addresses poor post-victim communication and bad security
1857:
1562:"Dutch challenger Bunq becomes EU's second largest neobank with Tricount acquisition"
1413:
887:"Ali Niknam (oprichter bunq): "Ik ben gewoon een nerd die de wereld beter wil maken""
840:
797:
260:
1609:"Neobank Bunq wins case against Dutch Central Bank over artificial intelligence use"
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Whereas other banks usually compensate customers, bunq usually doesn't do so. CEO
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343:
530:
26:
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1812:
1736:"101.410 euro kwijt in 39 minuten: het sms'je bleek toch niet van bunq te zijn"
1537:"Fund raising, protests and calls for action: efforts in NL to support Ukraine"
861:"Dev Summit - Ali Niknam: Juist programmeurs kunnen de bankensector veranderen"
184:
141:
460:
440:
2371:
2293:
2187:
2078:
1954:
1489:
1042:"Bunq brings local currencies to Europe with rollout of multi-IBAN accounts"
2283:
2073:
1999:
1761:"Phishing-aanvallers opvallend succesvol bij Bunq: 'Veiligheid geen thema'"
1149:
312:
Dutch consumer platform Kassa reports sub-par customer service and security
1781:
1321:
507:""We keep our business model flexible": Interview with bunq's founder Ali"
2175:
2088:
1917:
1485:"bunq verstrekt gratis bankrekening en simkaart aan gevluchte Oekraïners"
531:"What is bunq? The Dutch mobile challenger bank with a social conscience"
180:
82:
2222:
2217:
1932:
1927:
1922:
1892:
1847:
1842:
1512:"Bunq CEO launches foundation to help people escape Ukraine and Russia"
656:"Ali Niknam: 'Na deze overname zijn we de twee na grootste ter wereld'"
400:
332:
223:
195:
101:
65:
1959:
331:
bunq does not offer phone support. In a response to Kassa asking why,
263:
Later that year, it was valued at $ 2 billion in an investment deal.
2063:
2019:
1902:
1852:
1460:"Dutch challenger bank Bunq valued at $ 2 billion in investment deal"
292:
Dutch consumer platform Kassa reports high usage of bunq by criminals
198:, who previously founded web hosting provider TransIP and team.blue.
188:
76:
1659:"Criminelen gebruiken software Bunq voor misbruik - Kassa - BNNVARA"
1224:"bunq to become the first digital bank in Europe to offer mortgages"
2313:
2263:
2232:
2145:
2123:
2009:
1989:
1984:
1974:
1912:
1907:
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346:
placed a safety warning on its
Savings Account comparator website.
231:
105:
2268:
2258:
2170:
2155:
2118:
2093:
2004:
1371:"Newly anointed Dutch unicorn acquires Irish company Capitalflow"
748:"Dutch mobile bank bunq moves into Germany and releases open API"
465:
445:
283:
Bunq’s European user base reached 11 million at the end of 2023.
176:
681:"AI in Finance: bunq Launches Chatbot for Handling User Queries"
2318:
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194:
The company was founded in 2012 by Dutch-Canadian entrepreneur
1635:"Bunq posts first full-year net profit, plans to expand to UK"
1111:"Ali Niknam, de miljardair die grootbanken een hak wil zetten"
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2014:
1979:
1964:
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1248:"New bank Bunq pledges to be WhatsApp for financial services"
992:"Bunq-oprichter Ali Niknam breekt lans voor nerds bij banken"
706:"Break Through Banking. The trials and tribulations of bunq"
276:
In October 2022, bunq won a landmark court case against the
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1872:
1827:
772:
160:
1394:
read, John K. White·Daily NewsEurope··1 min (2021-12-03).
187:
and operating in 30 European countries. It was founded in
1346:"Bunq Business Banking: 2022 Reviews, Fees & Charges"
237:
157:
211:
Much of bunq's early history is documented in the book
116:
163:
154:
1017:"Challenger bank Bunq expands to all EU countries"
1174:"The PSD2 Sandbox From Banking API Provider bunq"
2369:
339:money away from a (previously) savings account.
1364:
1362:
1272:"Mobiele bank Bunq zet ook stap in hypotheken"
820:
685:Financial and Business News | Finance Magnates
226:and became the first fully mobile Dutch bank.
191:where its headquarters are currently located.
1797:
1710:"Rekening geplunderd, maar Bunq onbereikbaar"
206:
1811:
1418:: CS1 maint: numeric names: authors list (
1359:
1297:"bunq BV (Netherlands) - Deposit Guarantee"
911:"BUNQ, een IT-bedrijf met een banklicentie"
845:: CS1 maint: numeric names: authors list (
554:
1804:
1790:
25:
1733:
1432:
1319:
1123:
884:
557:"Bunq, de nieuwkomer! Een eerste indruk"
479:
385:In May 2024, Dutch broadcasting company
1199:"bunq introduceert een API marktplaats"
1065:
798:"Bunq: eerste indruk | Consumentenbond"
653:
2393:2012 establishments in the Netherlands
2370:
1632:
939:Noort, Wouter van (25 November 2015).
917:(in Dutch). 2015-09-30. Archived from
603:
504:
238:International expansion (2015-present)
1785:
1707:
1368:
989:
938:
140:
1393:
727:"Breken met banken – Siebe Huizinga"
821:September 2019, 11th (2019-09-11).
773:"Bunq eerste nieuwe bank sinds DSB"
654:Kolstee, Door Pieter (2019-09-06).
335:said this was to prevent phishing.
13:
1322:"bunq Review for personal banking"
14:
2404:
1066:Herendy, Csilla (June 22, 2021).
581:"Members ordered by country code"
2352:
2351:
585:RIPE Network Coordination Centre
505:Tucker, Charlotte (2020-04-23).
286:
215:by Dutch author Siebe Huizinga.
150:
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1734:Bronzwaer, Stijn (2024-05-24).
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885:Overgoor, Ronnie (2017-10-10).
878:
853:
814:
790:
765:
740:
719:
698:
673:
647:
461:"We are bunq, bank of the free"
328:get in touch with real humans.
1126:"bunq: In-depth Review (2024)"
990:Hoeks, Door Guy (2017-10-26).
941:"Bunq: 'WhatsApp voor banken'"
823:"bunq: A bank built by coders"
622:
597:
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523:
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473:
453:
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1:
426:
16:International fintech company
2378:Companies based in Amsterdam
1633:Pascoe, Robin (2024-01-30).
1435:"Review: bunq bank accounts"
1433:McKenzie, Ian (2023-05-16).
1369:Burke, Elaine (2021-07-08).
1320:McKenzie, Ian (2022-06-02).
779:(in Dutch). 25 November 2015
482:"Review: bunq bank accounts"
480:McKenzie, Ian (2023-05-16).
417:Dutch Consumers' Association
344:Dutch Consumers' Association
7:
132:(colloquially named bunq —
49:; 12 years ago
10:
2409:
555:gastblogger (2015-12-14).
201:
2388:Banks established in 2012
2347:
2274:Google Wallet (2011-2018)
2246:
1820:
207:Early history (2012-2015)
111:
89:
71:
61:
43:
33:
24:
249:Deposit Guarantee Scheme
441:"Bunq - groepsrekening"
1767:(in Dutch). 2024-05-24
1493:(in Dutch). 2022-03-03
1278:(in Dutch). 2021-12-09
1150:"bunq PSD2 | Nordigen"
802:www.consumentenbond.nl
268:Russia invaded Ukraine
634:www.denkproducties.nl
253:European Central Bank
220:De Nederlandsche Bank
1708:Radar (2024-05-10).
213:BreakThrough Banking
138:Dutch pronunciation:
38:Financial technology
2198:Touch 'n Go eWallet
1400:LendIt Fintech News
21:
1970:Interac e-Transfer
1439:fintechcompass.net
1326:fintechcompass.net
486:fintechcompass.net
278:Dutch Central Bank
19:
2365:
2364:
1858:Atom Technologies
1615:. 18 October 2022
1516:Finextra Research
1180:. 29 October 2019
1048:. 26 October 2021
752:Finextra Research
415:In May 2024, the
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179:licensed in the
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134:bank of The Free
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98:Savings accounts
94:Current accounts
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29:
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2084:Oxigen Services
1883:Carta Worldwide
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1566:Fintech Futures
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1130:Fintech Compass
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1090:Fintech Finance
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827:FinTech Futures
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261:unicorn status.
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2181:Samsung Wallet
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