388:, and other stores operated by that particular retail company can use this information to deny a return. This system can be used to prevent various problems, such as return fraud. These controversial practices of collecting information have been addressed by privacy rights advocates and spurred a movement for boycotting chains that collect consumers' private information and allow third party sources to use it. The request of presenting a form of identification for returning products and collecting the information has stirred controversy, especially if the customer that purchased the product was a minor (under the age of 18). Immigrant rights groups have voiced serious concern over the practice since most illegal immigrants don't have a state ID or a drivers license and this practice could potentially be used to discriminate against them, however, all of the stores that are associated with The Retail Equation, accepts all types of government issued photo identification, including, but not limited to, driver's licences (regardless of issuing state), state I.D.'s (regardless of issuing state), passports (regardless of issuing country), Mexican consular I.D.'s (i.e. MCAS), concealed carry firearm permit's (regardless of issuing state), and USA military I.D.'s.
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One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished. Examples include an article of clothing worn for a single occasion, or a book that is returned
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In the UK, Logistics costs for returns is estimated at between £20bn and £60bn per year. Figures show that 33% of retailers had to increase prices to counter rising returns volumes whilst 31% of retailers said managing returns impacts their profits. For some companies the costs of accepting returns
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In the US, an estimated 8–10% of in-store sales is returned whereas online sales may result in 25–40% returns. In Asia and Europe, less than 5 percent of purchases are returned. US shoppers returned $ 396 billion worth of purchases in 2018 – brick-and-mortar and online, according to the
National
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be provided (though usually only if a receipt is not provided). In some cases, only exchanges or store credit are offered, again usually only without a receipt, or after an initial refund period has passed. Some retailers charge a restocking
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Some retailers have turned to a practice in which customers who return or exchange items excessively (beyond the guidelines set by a retailer) may be prevented from making a return or exchange with that particular company.
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are offered sometimes when an item is purchased for another person, and the recipient can exchange this item for another item of comparable value, or for store credit, often on a
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Legislation exists in various parts of the world giving consumers the right to return goods in as-supplied condition for a full refund, within a set period of time, known as a
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Another problem is when customers legitimately purchase an item, then re-enter the store with the receipt, take an identical item off the shelf, and approach the
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to try to defeat this, not accepting returns or exchanges for any items that do not have the tag. Many stores also refuse to refund certain items like
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merchandise for a cash refund. However, this is nearly impossible now that most stores use individually numbered receipts. Scanning the receipt's
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540:"Will I Be Able to Return That Unwanted Holiday Gift? The Retail Equation (formerly The Return Exchange) | Privacy Rights Clearinghouse"
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that validates the original purchase. (Despite this, some stores that have had such systems for years still refuse to accept a
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dictate that under certain situations consumers have a right to demand a refund. These situations include sales that relied on
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of a legitimate receipt where the original may have been misplaced, or obscured due to the store's use of cheap
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desk requesting a refund. In the process, they essentially receive the item for free, and may be charged with
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There are various reasons why customers may wish to return merchandise. These include a change of one's mind (
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Retailers cracking down on return fraud: Avoid problems returning unwanted gifts during holiday season
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of the merchandise, personal dissatisfaction, or a mistaken purchase of the wrong product. For
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has requested (or been ordered) that the merchandise be brought back to the store. Also,
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589:"Solving Retail's Most Expensive Problem with Artificial Intelligence Coresight Research"
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after it has been read. This practice is called "wardrobing." Stores such as
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Others have been reported to print fake receipts which they use to return
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items, it may be a lack of a correct fit. Sometimes, there may be a
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Many retailers will accept returns provided that the customer has a
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for non-defective returned merchandise, but typically only if the
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is needed. Next to imagery and video content, 3D technology like
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deal primarily with the United States and do not represent a
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Retail
Federation (NRF). To fight high return rates in
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485:"After-Christmas Return Policies Get Stricter"
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506:"Consumer guarantees - a guide for consumers"
40:The examples and perspective in this article
682:"The Four Personas of a Serial Returner WWD"
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288:put large "do not remove" tags on women's
511:. Accc.gov.au. 2010-12-17. Archived from
78:Learn how and when to remove this message
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414:Cooling-off period (consumer rights)
329:or another similar crime if caught.
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665:Return Fraud Earns Retailers' Wrath
611:"3D Workflows in Global E-Commerce"
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635:Spaceguard (19 February 2021).
562:"Underwear of Uncertain Origin"
560:Kroll, Andy (9 November 2017).
542:. Privacyrights.org. 2008-12-12
637:"Warehouse Returns Processing"
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483:ConsumerAffairs (2004-12-24).
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707:The Retail Equation homepage
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183:false or misleading claims
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429:Package redirection scam
129:in the original form of
728:Supply chain management
663:Michelle Singletary, "
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487:. Consumeraffairs.com
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424:Money back guarantee
60:create a new article
52:improve this article
669:The Washington Post
465:Associated Press, "
378:The Return Exchange
374:The Retail Equation
617:. 28 February 2020
398:cooling-off period
262:Fraudulent returns
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439:Reverse logistics
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688:20 November
646:22 February
595:20 November
573:10 November
392:Legislation
327:shoplifting
296:materials,
119:merchandise
717:Categories
641:Spaceguard
621:2020-04-22
546:2012-11-03
522:2012-11-03
491:2012-11-03
450:References
402:e-commerce
376:(formerly
298:inflatable
235:e-commerce
684:. wwd.com
419:Lemon law
350:photocopy
222:gift card
204:or other
175:Australia
168:packaging
155:defective
56:talk page
18:Returning
444:Warranty
408:See also
386:database
346:database
309:portable
202:clothing
141:Overview
135:exchange
123:retailer
115:customer
68:May 2017
50:You may
340:at the
338:barcode
312:heaters
305:Walmart
301:airbeds
294:reading
290:dresses
272:In the
198:quality
147:receipt
131:payment
111:process
109:is the
334:stolen
282:Macy's
257:Issues
127:refund
103:retail
516:(PDF)
509:(PDF)
471:MSNBC
206:sized
187:goods
149:as a
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