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at an industrial workplace, and later the rule will be expanded to say that employees working in office buildings are exempt, and still later it will be expanded to specify whether a person must change shoes when moving from one part of the building to another. In other instances, rule creep results
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Instruction creep is common in complex organizations, where rules and guidelines are created by changing groups of people over extended periods of time. The constant state of flux in such groups often leads them to add or modify instructions, rather than simplifying, consolidating, or generalizing
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In the civil sphere, rule creep can slowly create or extend some unjustified rules that erode individual liberties. It can be difficult to find a balance and determine which rules are justified, because a rule that restricts one person (e.g., someone who wants to have a noisy party late at night)
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The fundamental fallacy of instruction creep is believing that people read instructions with the same level of attention and comprehension, regardless of the volume or complexity of those instructions. A byproduct is the advent of many new rules having the deliberate intent to control others via
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in the form of complying with the rules or documenting their compliance with the procedures. Bad processes and complexity may distract employees from important goals. The rules restrict individuals and teams from meeting their goals or finding better solutions to problems.
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have intentionally identified and removed rules. Netflix has a corporate policy to minimize rules. Removing and resisting rules requires conscious effort. In some cases, rules may be modified to be less onerous, such as submitting a photo of a
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results in people adapting to each individual change without realizing how abnormal or undesirable the overall system has become. In some cases, so many rules are in place that compliance becomes impossible.
101:, rules may accumulate over time to specify precisely which expenses will be reimbursed under which circumstances. Expecting people to follow the rules instead of using their judgement is a form of
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Instruction creep slowly accumulates, which makes it harder for people to notice the accumulating burden of complex rules and procedures. As the changes happen slowly, the phenomenon of
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in a rule being applied more broadly than originally intended. For example, the rule will say that everyone must wear work boots, and this internal rule will be applied to
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existing ones. This can result in a loss of clarity, efficiency, and communication, or even of consistency. Alternatives to instruction creep include applying the
53:, without considering consensus or collaboration. This tends to antagonize others, even when it appears to the instigators that they are acting with proper intent.
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instead of an original paper receipt. In other cases, specific rules may be replaced with statements of more general
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occurs when instructions or rules accumulate over time until they are unmanageable or inappropriate. It is a type of
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can also benefit another person (e.g., neighbors who do not want noisy parties when they need to sleep).
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When rules become excessive, it may be necessary to systematically remove the rules. Companies such as
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Rule creep may have occurred if rules have been given a broader application than their original intent.
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Studies in the
History of the English Language VI: Evidence and Method in Histories of English
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Safety
Leadership: A Different, Doable and Directed Approach to Operational Improvements
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Just
Culture: Restoring Trust and Accountability in Your Organization, Third Edition
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or other uncommon situations. For example, a rule will say that everyone must wear
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The
Imagination Machine: How to Spark New Ideas and Create Your Company's Future
219:. Boston, Massachusetts: Harvard Business Review Press. pp. 156, 164–165.
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Why Should Anyone Work Here?: What it Takes to Create an
Authentic Organization
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Agile
Transformation: Structures, Processes and Mindsets for the Digital Age
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have compared the "distracting complexity" of instruction creep to marine
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461:"Freedom, interrupted: Will the liberties we lost to COVID be regained?"
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Crime in the United States § Number and growth of criminal laws
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Trust Factor: The
Science of Creating High-Performance Companies
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Adams, Michael; Brinton, Laurel J.; Fulk, R. D. (2014-12-12).
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Instruction creep reduces the scope for people to use their
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Employees may spend excessive amounts of time dealing with
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Many of the rules added over time are intended to cover
254:. Walter de Gruyter GmbH & Co KG. p. 292.
189:Criticism of Knowledge § Excessive regulation
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23:Usual increase in complex and number of rules
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405:Reeves, Martin; Fuller, Jack (2021-06-08).
284:. Kogan Page Publishers. pp. 212–213.
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434:"Could we live in a world without rules?"
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411:. Harvard Business Press. p. 168.
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332:Boer, Robert J. de (2021-02-23).
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16:For the Knowledge guideline, see
311:. CRC Press. pp. 108–109.
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459:Grand, Chip Le (2021-10-01).
305:Dekker, Sidney (2018-09-07).
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377:. AMACOM. pp. 89–91.
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465:The Sydney Morning Herald
338:. CRC Press. p. 41.
371:Zak, Paul (2017-01-02).
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170:and a decision to
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