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383:-funded service. GP at Hand NHS patients can book virtual appointments through the Babylon App and if necessary request in-person appointments at one of Babylon Health's clinics. NHS GPs can prescribe medication, issue sick notes, and refer users to specialists. In August 2021 Babylon GP at Hand had a list of over 100,000 patients. The patient population is significantly skewed towards younger patients, with 85% of GP at Hand patients being aged between 20 and 39, compared with just 28% nationally. The service was criticised for explicitly discouraging registration of older, frailer, demented, pregnant patients, those needing end-of-life care, and those with complex social, physical and psychological needs, thereby creaming off the more lucrative younger and healthier patients, leaving other NHS practices to handle the others.
507:
rights under its debt agreements with the
Company to transition the go-forward business by transferring core operating subsidiaries of the Company to MindMaze". However, on August 7 2023, Babylon announced that the transaction "would not proceed" and that "Babylon is exiting its core US business". On August 11 2023, Forbes reported Babylon is “winding down” its business in Rwanda, potentially disrupting care for 2.8 Million people. On August 15, 2023, Babylon announced that they would also be liquidating in the US within a
25:
435:
Babylon Health expanded its
Babylon 360 services in California with an investment in First Choice Medical Group which serves nearly 50,000 Medicare Advantage and Medi-Cal members. It also supports a network of 180 primary care providers and 1,000 specialty providers. In April 2021, Babylon Health acquired Meritage Medical Network, a medical group with 700 physicians based in California.
263:, who was previously the CEO of the Circle Health hospital operator and investment banker. Babylon Health, formerly Babylon Health Services Ltd, is owned by its holding company Babylon Holdings Limited along with Babylon's technology branch, Babylon Partners Limited. In 2014 Babylon Health Services Ltd. became the first service of its kind to be registered with the
613:(CQC) from publishing a report that raised several concerns regarding the potential for prescriptions being misused and information not always being shared with the patient's primary GP. The High Court ruled against the injunction and the report was published on 8 December. Babylon has also agreed to pay the regulator ÂŁ11,000 in costs.
243:
for private healthcare services was launched in the UK in 2013, and later expanded internationally to 17 countries including
Cambodia, Hong Kong, India, Indonesia, Laos, Malaysia, the Philippines, Rwanda, Singapore, Taiwan, Thailand, the United States, and Vietnam. In 2019 the company covered over 20
579:
In May 2020, Babylon Health marketed a non-MHRA-approved COVID-19 antibody home testing kit that used capillary blood (finger-prick). Abbott which developed the antibody test to work on venous samples released a statement to advise that the test should not be conducted with finger prick samples. The
570:
concerns. The reports found that the province's health information privacy laws when ignored when the Telus
Babylon App was launched commenting; "I think what we have here is an example of an app that was developed in another jurisdiction and was dropped into Alberta without due regard for Alberta's
502:
In May 2022 the share price dropped from around $ 1.50 to $ 1. Parsa said, "the UK government pays you to look after people in our age cohort two to three times a year... in reality, people use us six or seven times a year and we lose money on every member that comes in." The company had announced
306:
consultations with a clinician to answer questions about common medical topics such as fever, sore throat, allergies, skin irritations, and colds. This service also allows users to receive referrals to health specialists, have drug prescriptions mailed to the user or sent to a pharmacy or to consult
592:
occurred in which three patients were provided with access to recordings of other patients' video consultations. Babylon Health claimed the breach was live for 2 hours and was due to a software error. Following the breach, a
Digital Health investigation found that a series of technical information
354:
In
January 2020, Babylon Health reported 1 million completed consultations in Rwanda. In March 2020, the company signed a 10-year partnership with the Rwandan government, agreeing to roll out Babyl to all Rwandans over the age of 12 through the government's community-based health insurance scheme,
274:
25 million, the highest financing for a digital healthcare company in Europe. Investors include Hoxton
Ventures, Kinnevik and the founders of Google Deepmind. In August 2019, $ 550 million was brought in with a new financing round to further develop the skills of the artificial intelligence of the
506:
On June 28 2023, Babylon announced it would delist from the NYSE, transfer "core operating subsidiaries of the
Company" to MindMaze SA, and stated it "will not provide for any payment to the Company’s Class A ordinary shareholders or other equity instrument holders, as AlbaCore will be exercising
434:
In
October 2020, it was announced that Babylon Health and Home State Health had partnered to launch its new Babylon 360 service to health plan members living in 10 counties in Southeast Missouri which would see Babylon serve as the primary care physician via its mobile application. In March 2021,
537:
publication concluded; "Babylon's study does not offer convincing evidence that its
Babylon Diagnostic and Triage System can perform better than doctors in any realistic situation, and there is a possibility that it might perform significantly worse. If this study is the only evidence for the
93:
2012:
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from the company's Knightsbridge and Euston offices, including many head office staff who had been working at Babylon since its inception, and many other clinical operations staff members. This unexpected zero-notice action left many staff with subpar redundancy packages.
580:
Medicines and Health Products Regulatory Agency (MHRA) asked all providers of COVID-19 antibody testing services using capillary blood collected by a finger-prick to stop providing these services and advised the public to ignore any result they get from the private kits.
430:
In May 2020, Babylon Health announced a partnership with Mount Sinai Health Partners, which would make the app and its healthcare services available to New Yorkers during the COVID-19 pandemic. New Yorkers can consult doctors from the New York Telemedicine Association.
426:
Babylon began operations in North America in 2018. In August 2019, at the same time as their series C funding announcement, Babylon Health stated that the new investment would, amongst other uses, allow for international expansion into the United States.
247:
The American branch filed for bankruptcy in August 2023 and the British branch called in the administrator weeks later. In August 2023, Forbes reported Babylon was "winding down" its business in Rwanda, potentially disrupting care for 2.8 million people.
461:
Babylon's series C funding in August 2019 was led by Saudi Arabia's Public Investment Fund. It raised $ 550 million. At the time it was rumored that the round was due to have a cap of $ 400M, making it oversubscribed. Notable investors include the
593:
exposing potential weaknesses in Babylon Health's technology was freely available through a Firebase database mistakenly left open. Babylon Health's app security score was 10/100, putting it in the "critical risk" category, according to the
532:
In June 2018, the company announced that its AI could diagnose health issues as well as a human doctor, however, these claims have been widely disputed and the methods of evaluation utilized by Babylon discredited. In November 2018, a
553:
In February 2020, safety concerns relating to the Babylon AI Chatbot were the subject of a BBC Newsnight investigation. The UK's medical device regulatory body, MHRA, has acknowledged the 'concerns' regarding Babylon Health.
2085:
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performance of the Babylon Diagnostic and Triage System, then it appears to be early in stage 2 of the STEAD framework (preclinical). Further clinical evaluation is necessary to ensure confidence in patient safety."
630:
524:
There have been concerns raised regarding the governance of Babylon Health, in particular the use of misleading promotional claims and the safety and quality of the advice offered by its artificially intelligent
350:
In 2018 Babylon launched their artificially intelligent chatbot in Rwanda. At the time of launch, the Babylon AI system did not include some common diseases relevant to Rwanda such as tuberculosis or Malaria.
1974:
301:
Users can send questions or photos to the company's team of health care professionals (which includes doctors, nurses, and therapists) in a manner similar to a text message. Alternatively, users can hold
549:
Apps. Currently, in the UK, AI Healthcare chatbots can be registered as a class 1 medical device (comparable to spectacles and walking frames), hence are not subject to any form of regulatory approval.
275:
Babylon software. The equity items correspond to an assessment of the value of company of over $ 2 billion. According to the company, around 4,000 daily medical consultations were offered in 2019.
251:
In August 2023, Babylon Health's UK operations were bought by eMed Healthcare UK, limited. This allowed its private and "GP at Hand" NHS business to continue operating under the new brand name "eMed".
347:. Rwanda was the first country outside of the UK to acquire Babylon Health's services. By May 2018, Babyl was reported to have 2 million members, covering roughly 30% of Rwanda's adult population.
1417:
675:
2362:
311:. In situations where a physical examination is required users can book health exams with a limited number of facilities in London, and nurse appointments are limited to one location.
804:
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that combined an artificial intelligence-powered platform with virtual clinical operations for patients. Patients are connected with health care professionals through their web and
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merger with Alkuri Global Acquisition Corp, valued at $ 4.2 billion. Parsa later described his decision an "unbelievable, unmitigated disaster" after the share price collapsed.
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to deliver Healthcare services in Canada. In 2021, Babylon stopped providing clinical healthcare services in Canada and entered into a software licensing deal with Telus.
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1924:
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In August 2022 Babylon Health announced cuts to its NHS GP at Hand service in Birmingham as it was not profitable. Babylon also ended a ten-year partnership with the
484:
In September 2020, Kinnevik further reduced their valuation of Babylon by 10% while peer companies such as VillageMD and Livongo grew by 209% and 199% respectively.
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scoring, a globally recognised standard for testing software and scoring its weaknesses. The full assessment report has been published on GitHub.
1799:"High-profile health app under scrutiny after doctors' complaints. Babylon advice service faces warnings it can miss symptoms of serious illness"
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1299:
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In the UK, Babylon Healthcare Services Ltd provides services via private subscription, pay-as-you-go and through the private medical insurer
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50:
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454:. This was considered the highest raised funding for a digital health venture in Europe. Its investors include Hoxton Ventures and
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reduced their valuation of Babylon due to "greater uncertainty over the roll-out of existing partnership contracts as a result of
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on 11 September 2023 and its assets were sold for ÂŁ500,000 to US giant EMED Healthcare, which promised continuity and expansion.
993:
1015:
1596:
1547:
631:"Babylon Delivers Four-Fold Revenue Growth in 2021 and On Track to Meet Three-Fold 2022 Revenue Growth to up to $ 1 Billion"
398:
Also in August 2022, shortly after the opening of large-scale office space in Euston to accommodate clinical staff, founder
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1016:"Saudi-backed $ 2 billion health firm Babylon is selling its Canada operations as part of a $ 70 million licensing deal"
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model, pay-as-you-go payments, centrally funded initiatives like NHS or as part of health insurance packages.
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676:"The Amazing Ways Babylon Health Is Using Artificial Intelligence To Make Healthcare Universally Accessible"
314:
In addition to the direct healthcare services, users can access various health monitoring tools such as an
775:
1134:
295:
240:
2062:"Statement from Abbott on use of Abbott's Architect SARS-CoV-2 antibody test with home kits | Abbott UK"
1548:"London-based healthtech scaleup Babylon raises over half a billion dollars to scale to Asia and the US"
1354:
458:. In April 2017, it raised a further $ 60 million to develop its artificial intelligence capabilities.
288:
739:
1971:"UK's MHRA says it has 'concerns' about Babylon Health — and flags legal gap around triage chatbots"
899:
1462:"In its 2nd deal in 2 weeks, Babylon picks up DayToDay Health to bolster its remote care portfolio"
379:
In November 2017, Babylon additionally launched GP at Hand, providing a free at-the-point-of-care,
1798:
1638:
1620:
1327:
1369:"Home State Health and Babylon Partner to Bring App-based, 24/7 Healthcare to Southeast Missouri"
805:"Babylon 'Winding Down' Operations In Rwanda, Potentially Disrupting Care For 2.8 Million People"
610:
488:
380:
264:
107:
2309:
942:"Babylon Health confirms $ 550M raise at $ 2B+ valuation to expand its AI-based health services"
754:"Babylon Health confirms $ 550M raise at $ 2B+ valuation to expand its AI-based health services"
1763:
529:. Critical safety concerns relating to the chatbot were raised with UK regulatory authorities.
406:
and announced widespread immediate company cutbacks whereby nearly half the workforce was made
2086:"For patients, the public and professional users: a guide to COVID-19 tests and testing kits"
1277:"Babylon Health Gets $ 2 Billion Valuation With New Funding That Will Help It Expand In U.S."
606:
331:
In September 2018, Babylon formed a partnership with the Canadian digital solutions company
562:
In April 2020, Alberta's privacy commissioner launched two investigations into Babylon, by
508:
2013:"Telus Health ignored Alberta's privacy laws when it launched Babylon app, reports reveal"
356:
8:
1523:"Babylon Health raises further $ 60M to continue building out AI doctor app – TechCrunch"
503:
a nearly threefold increase in revenue for the first quarter of 2022, to $ 266 million.
42:
1484:"Babylon, the U.K. Digital Doctor App, Scores $ 25M to Develop AI-Driven Health Advice"
1208:
918:"Babylon, The U.K. Digital Doctor App, Scores $ 25M To Develop AI-Driven Health Advice"
414:
Parsa was replaced as director by Miami-based Michael Cole. The company collapsed into
343:
In September 2016, Babylon Health launched in Rwanda as Babyl, in partnership with the
1893:
1874:
442:, a consumer health engagement firm, and DayToDay Health, a care management platform.
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873:"BABYLON PARTNERS LIMITED - Overview (free company information from Companies House)"
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917:
541:
The safety concerns relating to the chatbot highlighted significant gaps within the
1888:
776:"The Hancock-backed app that promised an NHS 'revolution'—then went down in flames"
717:
403:
315:
2176:"Superdrug suspends sales of antibody tests following questions over reliability"
1064:
849:"BABYLON HOLDINGS LTD - Overview (free company information from Companies House)"
567:
318:, order home blood-test kits and review general lifestyle and fitness questions.
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1850:"BBC Two - Horizon, 2018, Diagnosis on Demand? The Computer Will See You Now"
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965:
101:
2285:"Babylon Health Services says it has 'duty' to point out CQC 'shortcomings'"
1849:
1501:. Hackensack, New Jersey: World Scientific Publishing Company. p. 248.
1910:
1740:"Digital health company Babylon files for bankruptcy in US, will liquidate"
1418:"Digital health company Babylon acquires 700-physician group in California"
1300:"Babylon teams up with Mount Sinai to launch AI-based app in New York City"
1252:"Digital Health Company Babylon Shutters U.S. Business, Lays Off Employees"
1163:
563:
332:
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Babylon Health provides health care services through either its website or
2108:"English retailers told to halt coronavirus home antibody test deliveries"
1440:"London's Babylon Acquires Higi to Deliver Digital-First Healthcare to US"
589:
474:
467:
455:
229:
121:
1393:"Babylon expands digital healthcare services in US | Digital Healthcare"
1164:"GP at Hand hits new milestone with first 100,000-patient practice list"
1879:
1666:
291:
233:
111:
2141:"Coronavirus: Shop-bought kits taken off shelves for being unreliable"
2038:"Update: Abbot responds to Babylon coronavirus antibody test launch -"
1206:
Gulliver, John (2 November 2023). "The doctor won't see you now ...".
92:
2236:"Firebase URL 'leaked technical information on Babylon's GP at Hand'"
2145:
463:
399:
260:
146:
970:
478:
557:
2337:
546:
526:
1873:
Wong, David; Coiera, Enrico; Fraser, Hamish (24 November 2018).
1759:"Safety regulators reviewing concerns about Babylon's 'chatbot'"
1989:"Office of the Information and Privacy Commissioner of Alberta"
1950:
Digital Healthcare: Is it clinically effective? - BBC Newsnight
1825:"It's hysteria, not a heart attack, GP app Babylon tells women"
1328:
https://telecareaware.com/category/c1-telecare-telehealth-news/
809:
267:, the health care services regulator and inspector in England.
2363:
Companies based in the Royal Borough of Kensington and Chelsea
1925:"An introductory guide to the medical device regulation (MDR)"
244:
million people and provided over 5,000 consultations per day.
986:"Doctor in your pocket? Babylon replaces your GP with an App"
802:
600:
1756:
211:
492:
439:
368:
271:
700:"Tech pioneer brings GP appointments into the living room"
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after only two years as it was not making enough revenue.
966:"AI, robots, pocket doctors: Patient-centred health tech"
307:
with therapists to discuss topics such as depression and
284:
1225:"Babylon Disrupted the UK's Health System. Then It Left"
1065:"Babyl's chatbot to enhance digital healthcare platform"
519:
470:, and VNV Global formerly known as Vostok New Ventures.
2310:"Babylon Healthcare drops legal challenge against CQC"
1040:"Babylon claims its chatbot beats GPs at medical exam"
2368:
Companies that filed for Chapter 7 bankruptcy in 2023
53:, and by adding encyclopedic content written from a
1875:"Safety of patient-facing digital symptom checkers"
574:
2358:Medical technology companies of the United Kingdom
2205:
2203:
877:find-and-update.company-information.service.gov.uk
853:find-and-update.company-information.service.gov.uk
1725:"Babylon Health Investor Relations press release"
1711:"Babylon Health Investor Relations press release"
774:Fortson, Dany; Lintern, Shaun (29 October 2023).
769:
767:
393:
2344:
1872:
803:Katie Jennings (Forbes Staff) (11 August 2023).
2383:Companies listed on the New York Stock Exchange
2200:
605:In 2017, Babylon made a legal challenge in the
558:Investigation by Alberta's Privacy Commissioner
450:In January 2016, Babylon raised a $ 25 million
270:In January 2016, Babylon received financing of
1201:
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2212:"Babylon Health admits to GP app data breach"
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374:
740:"Prudential and Babylon join forces in Asia"
1783:: CS1 maint: numeric names: authors list (
1689:"Babylon 'very cautious' over UK expansion"
1194:
1186:: CS1 maint: numeric names: authors list (
1155:
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2228:
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601:Legal dispute with Care Quality Commission
583:
91:
1892:
438:In January 2022, Babylon Health acquired
73:Learn how and when to remove this message
1737:
1420:. beckershospitalreview.com. 20 May 2021
1205:
2373:Health information technology companies
2105:
1757:Heather2018-06-11T05:59:00+01:00, Ben.
1464:. fiercehealthcare.com. 19 January 2022
1161:
793:
16:UK subscription health service provider
2345:
2209:
2173:
2035:
1496:
900:"Babylon app puts a GP in your pocket"
34:contains content that is written like
2388:Special-purpose acquisition companies
1968:
1691:. Health Service Journal. 27 May 2022
1222:
1162:August 2021, Nick Bostock on the 12.
520:Unsupported claims and chatbot safety
1249:
737:
18:
2138:
1822:
1738:Jennings, Hatie (August 15, 2023).
259:The company was founded in 2013 by
13:
2088:. Government of the United Kingdom
1866:
1842:
1791:
1750:
1490:
1274:
402:addressed the entire company in a
14:
2399:
2378:Private providers of NHS services
2331:
1667:"Babylon Holdings Limited (BBLN)"
1499:Managing Innovation in Healthcare
1111:"Are babylon GPs NHS registered?"
1091:Can AI beat a doctor? - BBC Click
1013:
362:
345:Bill and Melinda Gates Foundation
1977:from the original on 2021-03-05.
1627:from the original on 2021-06-03.
1609:from the original on 2020-09-27.
1151:from the original on 2022-01-12.
673:
575:Sales of COVID-19 antibody tests
421:
23:
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2132:
2099:
2078:
2054:
2029:
2005:
1981:
1969:Lomas, Natasha (5 March 2021).
1962:
1941:
1917:
1823:Das, Shanti (13 October 2019).
1816:
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1703:
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1613:
1589:
1573:"Highlights Q1 2020 | Kinnevik"
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1325:Telehealth &Telecare Aware
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623:
394:Cuts, administration, and sale
1:
2106:Boseley, Sarah (2020-05-27).
1894:10.1016/S0140-6736(18)32819-8
1142:NHS (National Health Service)
616:
388:Royal Wolverhampton NHS Trust
321:
2174:Bodkin, Henry (2020-05-27).
1442:. pymnts.com. 5 January 2022
1223:Kobie, Nicole (2022-08-23).
7:
2036:Taylor, Phil (2020-05-15).
294:. This is funded through a
278:
241:subscription business model
10:
2404:
2261:"robdyke/NHS-Apps-Library"
2210:Kelion, Leo (2020-06-09).
738:Wnuk, Piotr (2018-08-06).
566:, over non-compliance and
515:Criticisms and controversy
445:
375:NHS-funded free GP at Hand
254:
1597:"Kinnevik Q2 2020 Report"
1135:"GP at Hand - NHS Launch"
718:"Babylon Health Partners"
545:regulatory framework for
338:
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206:
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117:
99:
90:
487:In October 2021 Babylon
611:Care Quality Commission
584:Babylon App Data breach
265:Care Quality Commission
230:health service provider
1764:Health Service Journal
1497:Barlow, James (2016).
1069:The New Times | Rwanda
180:London, United Kingdom
720:. Babylon. 2022-04-24
55:neutral point of view
1887:(10161): 2263–2264.
974:. 22 September 2014.
509:Chapter 7 bankruptcy
495:(ticker BBLN) via a
1669:. finance.yahoo.com
704:The Daily Telegraph
588:On 9 June 2020, a
292:mobile applications
198:Number of employees
171:Bankruptcy and sale
87:
47:promotional content
1486:. 14 January 2016.
1209:Camden New Journal
296:subscription-based
234:mobile application
85:
49:and inappropriate
1639:"Financial Times"
1621:"Financial Times"
1397:Healthcare Global
1373:finance.yahoo.com
1349:Missing or empty
1250:Jennings, Katie.
357:Mutuelle de Santé
220:
219:
202:2,189 (2021)
190:US$ 322.9 million
83:
82:
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2338:Official website
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1727:. 7 August 2023.
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1275:Melton, Monica.
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