24:
52:
118:, Cathay Pacific apologised on Chinese social media sites for their flight attendants’ discriminatory actions against non-English speakers, by saying that the airlines has "suspended the flight attendants concerned and launched an internal investigation", where any "inappropriate words and deeds" that violated its rules and professional ethics would be dealt with seriously once confirmed. The company emphasized the importance of the incident and promised to conduct a serious investigation. They reiterated their commitment to providing high-quality service to their passengers.
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that "one of the recorded flight attendants was not from Hong Kong and that
English was not her mother tongue", asking "why do you guys demand her to use Mandarin". In stark contrast to the Cathay Pacific's official apology statement, the post raised doubts among netizens about Cathay Pacific's sincerity in handling the incident.
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On the afternoon of the 23rd, a user posted personal attacks towards the poster of the original complaint post in
Cantonese on Xiaohongshu, calling the incident as "a small matter that reveals the fragility of many." The user cussed the whistleblower for "shamelessly recording audio," and pointed out
141:
In the afternoon, under the pressure of public opinion, Cathay
Pacific issued a statement on Weibo again, 'formally apologizing' for the incident. The statement stated that the crew members involved in the incident had been suspended, an internal investigation was underway, and the results would be
145:
Due to the rising discontentment, Cathay
Pacific apologised for the third time, saying that the airlines dismissed the three flight attendants who made inappropriate acts against non-English speaking passengers. CEO Ronald Lam apologized on behalf of the airlines and promised that he himself will
137:
post stated that the director of customer service at Cathay
Pacific's headquarters had contacted her to further understand the situation. She insisted that her intention was to ensure an apology from the flight attendants for their discriminatory remarks and for Cathay Pacific to apologize to any
153:
The whistleblower later posted a thread on
Xiaohongshu in response to the insults, stating that she "never mentioned the nationality of the flight attendants or crew in the original thread". However, the cussing post stated the nationality and mother tongue of them. Therefore, the whistleblower
113:
On 23 May 2023, an audio recording was posted to the internet in which Cathay
Pacific flight attendants could allegedly be heard making fun of a passenger based on their lack of English proficiency. Later that day, after being criticized by Chinese media and tens of thousands of
125:
As for public reaction, many mainland
Chinese netizens were not convinced by Cathay's apology. Some questioned why the apology was posted from Beijing instead of Hong Kong. Others criticised Cathay for only posting the apology in simplified Chinese on
154:
suggested that the user who posted the insulting thread "is very likely to be" one of the involved flight attendants and criticized the user for still not realizing the discriminatory elements in the recording and the malicious intention expressed.
146:
lead a cross-departmental working group to conduct a comprehensive review and re-examination of the airline's service process, personnel training and related systems to avoid similar incidents from happening again.
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However, many mainland netizens considered it to be 'insincere' and 'painless' because the statement was not stamped. Some even changed Cathay
Pacific's English name to 'Carpet Airlines' as a form of ridicule.
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said the incident had "hurt the feelings of compatriots in Hong Kong and the mainland". And at this time, CEO Ronald Lam apologized again, but in
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passengers who had an unpleasant experience. She stated she would not delete her posts until the flight attendants apologized.
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170:, by saying that he will personally lead a taskforce to conduct a review into the company's code of conduct.
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411:"Cathay Pacific fires 3 cabin crew members accused of insulting non-English speaking passengers"
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On 24 May 2023, when being asked of the incident, Hong Kong chief executive
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189:"Cathay Pacific apologises after passenger alleges discrimination"
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85:) refers to a series of alleged discrimination incidents by the
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527:"Cathay Pacific fires cabin crew over discrimination claim"
413:. South China Morning Post. Today online. 23 May 2023
478:(in Chinese (Hong Kong)). 2023-05-24. Archived from
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785:Cathay Pacific Catering Services Facilities
456:: CS1 maint: numeric names: authors list (
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17:2023 Cathay Pacific discrimination scandal
133:On the 23rd, the poster of the original
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103:Hong Kong Special Administrative Region
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501:"國泰歧視風波｜涉事空服員疑鬧舉報者錄音無恥 官媒籲港人勿歧視操國語內地客"
328:"國泰涉歧視風波│舉報者小紅書公開與國泰交涉經過 「要歧視者知道有後果的」"
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83:Carpet Airline Discrimination Scandal
79:Cathay Pacific discrimination scandal
507:(in Chinese (Hong Kong)). 2023-05-24
95:Chengdu Tianfu International Airport
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89:against multiple passengers aboard
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472:"國泰空中服務員工會：坊間流傳對員工的錯誤指控 希望獲公司支持"
358:"國泰歧視風波：疑似舉報者述交涉經過：要求後艙三位空姐公開道歉"
304:"國泰歧視風波後急發簡體字聲明 內地網民不買單：中英文全網道歉"
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32:aircraft involved in the scandal
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142:made public within three days.
99:Hong Kong International Airport
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81:(also known ironically as the
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274:"遭爆歧視「破英語」乘客 國泰航空3度道歉、開除3空服員"
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334:. 2023-05-23. Archived from
220:. 2023-05-23. Archived from
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7:
744:1954 Douglas DC-4 shootdown
670:Cathay Pacific destinations
244:"國泰航空歧視英文能力與陸客遭砲轟 涉案空服已被停職"
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10:
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722:Hong Kong Airport Services
525:Cai, Derek (25 May 2023).
214:"網民舉報空服員歧視非英語乘客 國泰指嚴肅調查處理"
58:People's Republic of China
830:Linguistic discrimination
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835:May 2023 events in China
93:Flight 987, flying from
825:Corporate controversies
761:Language discrimination
731:Accidents and incidents
675:HK Express destinations
782:Cathay Cargo Terminal
97:in mainland China to
691:Cathay Pacific fleet
18:
356:朱加樟 (2023-05-23).
302:許祺安 (2023-05-23).
272:吳連哲 (2023-05-24).
242:李靖棠 (2023-05-23).
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820:2023 in Hong Kong
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105:on May 21, 2023.
87:flight attendants
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615:Cathay Cargo
535:. Retrieved
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480:the original
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434:"就CS987航班一事"
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789:Swire House
778:Cathay City
749:Flight 700Z
135:Xiaohongshu
41:21 May 2023
804:Categories
771:Facilities
755:Flight 780
738:Miss Macao
717:Asia Miles
620:HK Express
511:2023-05-25
486:2023-05-24
443:2023-05-23
396:2023-05-23
367:2023-05-23
342:2023-05-23
313:2023-05-23
288:2023-05-24
258:2023-05-23
228:2023-05-23
174:References
647:Air China
158:Reactions
70:Hong Kong
603:Airlines
594:Oneworld
587:Alliance
452:cite web
382:"国泰航空声明"
168:Mandarin
164:John Lee
116:netizens
109:Timeline
46:Location
193:Reuters
101:in the
763:(2023)
757:(2010)
751:(1972)
740:(1948)
684:Fleets
537:25 May
476:Now 新聞
417:23 May
198:23 May
67:
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655:(10%)
649:(30%)
643:(45%)
641:Swire
533:. BBC
278:台視新聞網
128:Weibo
539:2023
505:有線新聞
458:link
419:2023
362:香港01
332:星島日報
308:香港01
248:TVBS
200:2023
77:The
38:Date
28:The
438:小紅書
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