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The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long...we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than
694:
In 1924, Juran met Sadie
Shapiro when his sister Betty moved to Chicago, and Sadie and he met Betty's train at the station. Juran wrote of meeting Sadie in his autobiography saying, "There and then I was smitten and have remained so ever since." In 1925, on Juran's 21st birthday, the couple became
522:
to quality issues (for example, 80% of a problem is caused by 20% of the causes). This is also referred to as "the vital few and the trivial many." In later years, Juran preferred "the vital few and the useful many" to signal that the remaining 80% of the causes should not be totally ignored or
584:, which is composed of three managerial processes: quality planning, quality control, and quality improvement. Without change, there will be a constant waste; during change there will be increased costs, but after the improvement, margins will be higher, and the increased costs are recouped.
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The end of World War II compelled Japan to change its focus from becoming a military power to becoming an economic one. Despite Japan's ability to compete on price, its consumer goods manufacturers suffered from a long-established reputation of poor quality. The first edition of Juran's
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needed training had found resistance in the United States. For Japan, it would take some 20 years for the training to pay off. In the 1970s, Japanese products began to be seen as the leaders in quality. This sparked a crisis in the United States due to quality issues in the 1980s.
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certification. The
Institute is based in Tysons Corner, Virginia. Their mission statement is to "Create a global community of practice to empower organizations and people to push beyond their limits." They are active in promoting quality for a new generation.
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Juran's concept of quality management extended outside the walls of the factory to encompass nonmanufacturing processes, especially those that might be thought of as service related. For example, in an interview published in 1997 he observed:
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those facing managers trying to improve in other fields. The systematic approaches to improvement are identical. ... There should be no reason our familiar principles of quality and process engineering would not work in the sales process.
724:. He remained active until his death caring for himself and Sadie, who was in poor health. Sadie died on 2 December 2008, at age 103. The couple were survived by their four children, ten grandchildren, and ten great-grandchildren.
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Together he and Sadie had four children, a daughter and three sons, Robert (1928-2017) , Sylvia (1930-2021), Charles, and Donald. Sylvia had a doctorate in
Russian literature and Robert was an award-winning newspaper editor.
416:. After the firm's owner's sudden death, Juran began his own independent practice, from which he made a comfortable living until his retirement in the late 1990s. His early clients included the now defunct
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Juran is widely credited for adding the human dimension to quality management. He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate, and
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Juran was active into his 80s and gave up international travel only at age 86. He retired at age 90 but still gave interviews. His activities during the second half of his life include:
496:), Juran—who focused on managing for quality—went to Japan and started courses (1954) in quality management. The training began with top and middle management. The idea that top and
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in 1979. The institute is an international training, certification, and consulting company that provides training and consulting services in quality management, Lean Six Sigma and
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When he began his career in the 1920s, the principal focus in quality management was on the quality of the end, or finished, product. The tools used were from the Bell system of
266:. His family was Jewish and as part of the Jewish community in Romania, were subjected to oppression by the authorities and their Romanian gentile neighbors. Escaping
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techniques. Juran was chosen to join the
Inspection Statistical Department, a small group of engineers charged with applying and disseminating Bell Labs' statistical
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Juran had three sisters and two brothers. Rebecca (Betty), Charlotte and
Minerva, who earned a doctoral degree and had a career in education, film and art director
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596:, which he enthusiastically evangelized in the West. He also acted as a matchmaker between U.S. and Japanese companies looking for introductions to each other.
453:(JUSE), which invited him to Japan in 1952. When he finally arrived in Japan in 1954, Juran met with executives from ten manufacturing companies, notably
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Juran was promoted to department chief in 1928, and the following year became a division chief. He published his first quality-related article in
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234:(December 24, 1904 – February 28, 2008) was a Romanian-born American engineer, management consultant and author. He was an advocate for
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385:. Just before the war's end, he resigned from Western Electric and his government post, intending to become a freelance consultant.
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At the age of 92 Juran began writing his autobiography which was published two months before his 99th birthday.
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1207:“Architect of Quality: The Autobiography of Dr. Joseph M. Juran” ISBN 0-07-142610-8 page 14
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During the Second World War, through an arrangement with his employer, Juran served in the
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engaged, and 15 months later in 1926 they were married. They were married for 81 years.
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Architect of
Quality: The Autobiography of Dr. Joseph M. Juran” ISBN 0-07-142610-8
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innovations. This visible position in the company accelerated Juran's career.
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During his 1966 visit to Japan, Juran learned about the
Japanese concept of
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for illuminating the core problem in reforming business quality. His book
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proposed that
Hawthorne Works personnel be trained in its newly developed
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Juran left a book that was 37% complete, which he began at age 98.
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937:: American Management Association, pp. 748–761, November 1954
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University of
Minnesota College of Science and Engineering alumni
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Consulting for Western European and Japanese companies such as
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Architect of Quality: The Autobiography of Dr. Joseph M. Juran
713:. A special event was held in May to mark his 100th birthday.
580:. This was illustrated by his "Juran trilogy," an approach to
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In 2004, aged 100, he was awarded an honorary doctorate from
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champion at an early age, and later was dominant in chess at
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and wrote several books on the topics. He was the brother of
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and Rudolph (Rudy) the founder of a municipal bond company.
1399:"Joseph Juran, pioneer of quality control, dies at age 103"
1316:"Pareto Principle (80/20 Rule) & Pareto Analysis Guide"
359:, where he held the position of Chief Industrial Engineer.
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Juran cites the following as his most influential works:
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Founding the Juran Institute and the Juran Foundation.
1344:, Milwaukee, WI: ASQ Quality Press, pp. xxi–xxii
1291:"Joseph Juran, 103, Pioneer in Quality Control, Dies"
942:"Improving the Relationship between Staff and Line",
924:: Society of Quality Control Engineers, November 1951
760:
Quality Handbook: The Guide to Performance Excellence
535:, inspection plans, and control charts. The ideas of
396:, where he taught courses in quality control and ran
1387:: Society of Quality Control Engineers, January 1967
993:: Society of Quality Control Engineers, January 1967
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Transferring quality knowledge between East and West
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was the root cause of quality issues. Juran credits
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seminars for executives. He also worked via a small
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with a bachelor's degree in electrical engineering.
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Romanian-American engineer and management consultant
49:. Unsourced material may be challenged and removed.
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1114:, Japanese Union of Scientists and Engineers, 1956
300:. He graduated from high school in 1920. He was a
1066:"Khrushchev's Venture into Quality Improvement",
929:"Universals in Management Planning and Control",
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716:On 28 February 2008, aged 103, Juran died of a
351:in 1935. In 1937, he moved to Western Electric/
1492:Loyola University Chicago School of Law alumni
1342:Sales Process Engineering: A Personal Workshop
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576:Juran was one of the first to write about the
392:as an adjunct professor in the Department of
963:: American Management Association, June 1957
653:Fleet Ballistic Missile System., Steve Jobs.
374:bar in 1936, though he never practiced law.
362:As a hedge against the uncertainties of the
1083:"Japanese and Western Quality—a Contrast",
950:: American Management Association, May 1956
1482:American people of Romanian-Jewish descent
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1112:Planning and Practices in Quality Control
558:, published in 1964, outlined the issue.
315:In 1924, Juran joined Western Electric's
109:Learn how and when to remove this message
783:Eventually published in seven editions:
1527:Romanian emigrants to the United States
1497:National Medal of Technology recipients
1432:The Juran Institute's official web site
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1153:Phillips-Donaldson, Debbie (May 2004),
1049:"The Non-Pareto Principle: Mea Culpa",
968:"Operator Errors—Time for a New Look",
514:In 1941, Juran came across the work of
449:in 1951 attracted the attention of the
368:Loyola University Chicago School of Law
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629:Consulting for U.S. companies such as
552:Cultural Patterns and Technical Change
370:in 1931. He graduated in 1935 and was
323:in the Complaint Department. In 1925,
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1120:a collection of Juran's 1954 lectures
1552:South High School (Minnesota) alumni
1547:20th-century American businesspeople
1093:American Society for Quality Control
1076:American Society for Quality Control
1059:American Society for Quality Control
1042:American Society for Quality Control
1025:American Society for Quality Control
1008:American Society for Quality Control
978:American Society for Quality Control
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47:adding citations to reliable sources
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1517:People from Ridgefield, Connecticut
1356:Kvalitet från behov till användning
1015:"Consumerism and Product Quality",
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296:where he excelled, especially in
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1512:Businesspeople from Minneapolis
1407:, March 1, 2008, archived from
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383:Foreign Economic Administration
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34:needs additional citations for
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1132:Lectures in General Management
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707:Luleå University of Technology
635:Dennison Manufacturing Company
418:Bigelow-Sanford Carpet Company
388:He soon joined the faculty of
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880:Juran on Planning for Quality
845:Quality Planning and Analysis
826:Management of Quality Control
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467:Takeda Pharmaceutical Company
294:Minneapolis South High School
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1404:International Herald Tribune
1379:"The QC Circle Phenomenon",
1289:Bunkley, Nick (2008-03-03),
1167:American Society for Quality
1161:, vol. 37, no. 5,
998:"Mobilizing for the 1970s",
985:"The QC Circle Phenomenon",
861:Upper Management and Quality
7:
1502:New York University faculty
1462:American business theorists
1126:Lectures in Quality Control
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610:Business Process Management
582:cross-functional management
494:statistical process control
492:(who focused on the use of
426:International Latex Company
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1542:Engineers from Connecticut
1381:Industrial Quality Control
987:Industrial Quality Control
955:"Industrial Diagnostics",
918:Industrial Quality Control
1467:American men centenarians
1246:Juran, Joseph M. (2004),
867:: Joseph M. Juran, 1980,
832:: Joseph M. Juran, 1967,
488:Working independently of
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639:Merck, Sharp & Dohme
537:Frederick Winslow Taylor
447:Quality Control Handbook
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372:admitted to the Illinois
319:where his first job was
308:. He graduated from the
280:Nazi concentration camps
1340:Paul H. Selden (1997),
1032:"And One Makes Fifty",
916:"Directions for ASQC",
810:Managerial Breakthrough
556:Managerial Breakthrough
518:and began to apply the
310:University of Minnesota
1532:Romanian statisticians
1487:American statisticians
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469:. He also lectured at
410:Hamilton Watch Company
394:Industrial Engineering
349:Mechanical Engineering
643:Otis Elevator Company
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404:firm on projects for
402:management consulting
193:management consultant
1163:Milwaukee, Wisconsin
1155:"100 Years Of Juran"
674:Toyota Motor Company
578:cost of poor quality
544:resistance to change
329:statistical sampling
43:improve this article
1472:Jewish centenarians
533:acceptance sampling
390:New York University
381:Administration and
355:'s headquarters in
1507:People from Brăila
1089:New York, New York
1072:New York, New York
1055:New York, New York
1038:New York, New York
1021:New York, New York
1004:New York, New York
974:New York, New York
961:New York, New York
948:New York, New York
935:New York, New York
884:New York, New York
865:New York, New York
849:New York, New York
830:New York, New York
814:New York, New York
764:New York, New York
658:Rolls-Royce Motors
651:United States Navy
631:Armour and Company
604:Juran founded the
258:Juran was born in
240:quality management
232:Joseph Moses Juran
147:Joseph Moses Juran
1411:on March 14, 2008
1385:Buffalo, New York
1368:978-91-44-04416-3
1360:Studentlitteratur
1265:978-0-07-142610-7
991:Buffalo, New York
957:Management Review
931:Management Review
922:Buffalo, New York
803:7th edition, 2017
801:6th edition, 2010
797:5th edition, 1999
793:4th edition, 1988
789:3rd edition, 1974
785:2nd edition, 1962
737:Quality by design
670:Royal Dutch Shell
572:The Juran trilogy
527:Management theory
498:middle management
490:W. Edwards Deming
475:Waseda University
430:Bausch & Lomb
366:, he enrolled in
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172:February 28, 2008
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41:Please help
36:verification
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1452:2008 deaths
1447:1904 births
1256:McGraw-Hill
1103:In Japanese
1027:, July 1970
853:McGraw-Hill
818:McGraw-Hill
768:McGraw-Hill
539:dominated.
455:Showa Denko
414:Borg-Warner
398:round table
298:mathematics
272:Minneapolis
99:August 2014
1441:Categories
1326:2021-02-27
1302:2008-06-01
1177:2008-06-01
1141:References
1061:, May 1975
666:Volkswagen
649:, and the
621:Retirement
379:Lend-Lease
254:Early life
153:1904-12-24
69:newspapers
944:Personnel
614:Six Sigma
325:Bell Labs
163:, Romania
1415:April 5,
1274:52877405
896:16468905
890:, 1988,
838:66818686
770:, 1974,
731:See also
680:Pro bono
550:'s book
463:Noritake
406:Gillette
353:AT&T
222:Children
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776:1220529
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483:Kōyasan
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246:winner
236:quality
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1364:ISBN
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1260:ISBN
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432:and
412:and
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169:Died
143:Born
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