760:. Team members are accountable to the VRTS administrators for their actions when using the system. Because the system handles such a wide variety of emails, being sanctioned on one Wikimedia wiki does not automatically terminate users' access to the VRTS system; however, VRTS administrators will look at the underlying reasons for any sanctions to see whether the actions that led to them are incompatible with what is required from a respondent, and come to a consensus decision from that analysis. If you wish to bring any such issue or sanction to the attention of the VRTS administrators, please email one of the administrators
781:
436:
57:
103:
700:
The volunteer team requests that you contact the editor responsible prior to reverting. VRT agents are not above
English Knowledge policies and do not have any specific editorial control. However, the agent may be in possession of confidential information relevant to the action that should not be
502:
Most requests relating to usual editorial matters are referred to normal on-wiki processes. Volunteers may provide more active assistance for defamation and privacy issues and for requests from the subjects of articles. The volunteer response team also acts as a point of contact for third parties
674:
Team members deal with private information, and the
Wikimedia Foundation's privacy policy specifically prohibits release of that information without explicit permission from the original provider of that information. Therefore, when inquiring about a specific VRT ticket, they may only be able to
609:
Team membership is under the direct supervision of the VRTS administrators (themselves approved by the
Wikimedia Foundation), to individuals across all projects sufficiently trusted to give courteous and knowledgeable replies. Volunteer team work frequently involves being willing to work on
617:. If you have any doubts that an editor who is referencing an VRT ticket in an edit may not be an VRT respondent, please feel free to contact one of the VRTS administrators listed below via email to clarify, providing a link to the action which referenced the VRT ticket in the summary.
755:
effort and acts as a resource for all
Wikimedia projects. As such, membership in the volunteer response team is not under the jurisdiction of any one particular Wikimedia wiki, its community, or its Arbitration Committee, but is purely determined by the
624:. Other users are also encouraged to comment publicly or privately on applications listed on that page. The VRTS administrators will discuss all applications privately and decide whether to accept or decline the nomination at their own discretion.
678:
Team members must abide by the policies and guidelines of the individual wikis when carrying out tasks on those wikis related to requests received via the VRTS system. Most team actions on the
English Knowledge will be enacted under the
579:, which handles general inquiries sent in the English language, including most copyright issues. This is a general set of queues, so tickets here may be related to any Wikimedia Foundation project in any language.
712:
Contact the editor who made their change, preferably by email, otherwise on their user talk page. Private correspondence may provide more latitude for the team member to discuss privacy-related issues in
458:
The Znuny software provides an organized way for multiple people to categorize and respond to third party emails, so the team can be interpreted as a kind of
Wikimedia-wide customer service email team.
627:
451:("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source
424:
1286:
1541:
1281:
1227:
43:
1454:
1418:
416:
There are several different email addresses that reach the volunteer response team. If you have been advised to "contact VRT" and were sent here, please read
1382:
420:
for further advice, including suggestions for which email address to write to for particular problems as well as other possible ways to resolve your issue.
1430:
1370:
1034:
793:
455:
of the OTRS software. OTRS was often used as a short-hand term to refer to the team itself, but the current short-hand term for the volunteer team is VRT.
1525:
1478:
1334:
1298:
828:
720:
604:
1681:
744:
1322:
610:
difficult, sensitive, and at times hostile messages sent to
Wikimedia; being sensitive to the needs of outsiders; and having exemplary discretion.
1077:
974:
1619:
518:
358:
1577:
1442:
1394:
669:
1310:
876:
1466:
1133:
1044:
1764:
1661:
1072:
843:
838:
695:
572:) at the determination of the VRTS administrators. There are two main sets of queues which directly relate to the English Knowledge:
148:
1002:
833:
132:
890:
585:, which handles tickets from copyright holders granting the Wikimedia Foundation permission to reuse text, images, or other media.
1676:
1406:
1099:
684:
222:
193:
521:
user right. The user right itself includes only the permission to read pages (held by every IP and user account), access to the
1759:
1624:
512:
898:
1377:
1159:
1012:
926:
384:
1425:
1346:
1305:
1171:
474:
1572:
1565:
1449:
1094:
1560:
1276:
1251:
921:
353:
1582:
633:
Note: For the complete list of VRTS administrators (including those not active on
English-speaking issues) please see
1708:
1553:
1358:
906:
144:
1769:
1513:
1217:
1207:
869:
317:
327:
64:
1601:
1106:
1007:
804:
704:
If you disagree with an edit or logged action that you believe may be related to an VRT ticket, you may initiate
218:
203:
423:
Volunteers must have an exceptionally good track record on
Wikimedia projects, and are required to agree to the
312:
1671:
1485:
1413:
1145:
1039:
1017:
675:
provide vague information (or no information) to protect the privacy of the individual submitting the request.
286:
208:
122:
1691:
1656:
1606:
823:
503:
unfamiliar with
Knowledge's editing process, who wish to notify Knowledge about an article error or concern.
322:
281:
111:
The volunteer response team handles a range of liaison and assistance tasks across all Wikimedia projects. A
17:
1728:
1649:
1401:
1353:
1263:
1239:
1155:
1022:
916:
886:
648:
348:
256:
768:, please leave a comment in the relevant section highlighting the reasons for your concern or speak to an
1754:
1713:
1365:
1164:
1150:
1089:
1029:
969:
862:
716:
If you disagree with the resulting view and would like a second opinion, you have the following options:
660:
452:
552:
343:
276:
232:
198:
179:
170:
1116:
851:, an icon that members of the Volunteer Response Team can add to their userpage to identify themselves
1666:
1473:
1329:
1293:
1212:
1176:
1062:
986:
964:
788:
726:
377:
291:
33:
1644:
1636:
1508:
1268:
1186:
1181:
1128:
741:
And again, remember that all actions are subject to Knowledge guidelines, policies, and practices.
565:. Emails are categorized on arrival by language and type of content to allow for improved service.
266:
188:
1611:
1317:
981:
530:
213:
506:
1718:
1202:
1121:
261:
165:
1698:
1548:
1520:
1246:
947:
911:
765:
621:
246:
32:"WP:VRT" redirects here. For the noticeboard where you can ask VRT volunteers questions, see
1111:
536:
1592:
1437:
1389:
1341:
1067:
848:
680:
417:
410:
370:
271:
156:
517:
All editors with access to the VRT permissions and/or photosubmission queue are given the
8:
1723:
1703:
1536:
1532:
1222:
1140:
1082:
957:
931:
598:
594:
296:
251:
1461:
1234:
818:
769:
757:
735:
directly, if necessary. Several VRTS administrators are local to the English Knowledge.
590:
241:
85:
77:
522:
1733:
854:
732:
547:
for the main page, and a more complete list of queues and publicly listed volunteers
634:
952:
798:
643:
533:
which prevents non-VRT members from adding or removing VRT permission templates.
764:. If you have concerns about a pending volunteer nomination currently listed at
1686:
814:
655:
690:
1748:
526:
483:
614:
409:) is a group of volunteers who answer most emails sent to Knowledge and the
705:
568:
Team members are given access to designated categories of email (known as
801:, instructions on how to file a permission letter to use an image freely
462:
780:
71:
It documents various processes by which the English Knowledge operates.
613:
The complete list of user accounts on the VRTS system can be found at
435:
708:
as you would with any editor. Additionally, you have the option to:
809:
544:
471:
questions about Knowledge and other Wikimedia Foundation projects
557:
Incoming email requests in Wikimedia's VRTS system are known as
27:
Volunteer team handling incoming emails to the English Knowledge
467:
The volunteer response team receives a wide variety of emails:
115:
exists for any editor querying actions based on a VRT ticket.
628:
List of volunteer response team leaders (VRTS administrators)
129:
agree to allow your material to be used under an open licence
448:
440:
775:
430:
884:
794:
Category:Knowledge Volunteer Response Team templates
489:
complaints of blatant vandalism or malicious changes
44:
Just use this link to ask for help on your talk page
425:
Confidentiality agreement for nonpublic information
829:Knowledge:Declaration of consent for all enquiries
670:Privacy and team members on the English Knowledge
1746:
513:Knowledge:Global rights policy § VRT-permissions
870:
751:
378:
47:; a volunteer will visit you there shortly!
42:
1035:On privacy, confidentiality and discretion
877:
863:
385:
371:
844:Knowledge:Access to nonpublic information
839:Knowledge:Requesting copyright permission
745:Disagreeing with a user's team membership
605:Membership of the volunteer response team
834:Knowledge:Donating copyrighted materials
761:
434:
133:Knowledge:Donating copyrighted materials
685:Knowledge:Biographies of living persons
620:New volunteers are welcome to apply at
112:
14:
1747:
492:inquiries about re-using text or media
975:Usernames for administrator attention
858:
447:Before April 2021, the team used the
696:Disagreeing with a team-related edit
601:teams to handle incoming requests.
589:The VRTS system is also used by the
97:
51:
475:grants of license for donated media
119:contact the volunteer response team
24:
1100:UTRS Unblock Ticket Request System
779:
706:normal editorial review procedures
25:
1781:
1765:Knowledge Volunteer Response Team
749:The volunteer response team is a
486:(including the recently deceased)
449:Open-source Ticket Request System
441:Open-source Ticket Request System
101:
55:
1662:Editorial oversight and control
1003:Password strength requirements
13:
1:
1760:Knowledge procedural policies
824:meta:Communications committee
701:published in a public forum.
484:biographies of living persons
194:Biographies of living persons
529:. The user right exists for
525:, and the ability to enable
519:global VRT permissions agent
7:
1013:Personal security practices
927:IP addresses are not people
10:
1786:
593:and the English Knowledge
510:
113:dispute resolution process
75:
41:Find this page confusing?
38:
31:
1635:
1591:
1501:
1262:
1195:
1095:Guide to appealing blocks
1053:
1018:Two-factor authentication
995:
940:
897:
789:Knowledge:VRT noticeboard
537:Users, tickets and queues
527:two-factor authentication
479:reports of article errors
34:Knowledge:VRT noticeboard
1450:Pending changes reviewer
1277:Requests for permissions
1054:Blocks, bans, sanctions,
561:and are identified by a
495:compliments and feedback
354:Manual of Style contents
109:This page in a nutshell:
1770:Knowledge service teams
1709:Policies and guidelines
1561:Interface administrator
1491:Volunteer Response Team
899:Unregistered (IP) users
805:Commons:VRT/Noticeboard
635:meta:VRT#Administrators
399:Volunteer Response Team
305:Other policy categories
145:Policies and guidelines
1218:Vandalism-only account
1208:Single-purpose account
907:Why create an account?
784:
444:
63:This page documents a
1602:Arbitration Committee
1107:Blocking IP addresses
1008:User account security
783:
766:meta:VRT/Volunteering
622:meta:VRT/Volunteering
439:The dashboard of the
438:
219:What Knowledge is not
204:Neutral point of view
1672:Wikimedia Foundation
1502:Advanced user groups
1486:Global rights policy
1045:How to not get outed
1040:Compromised accounts
982:Unified login or SUL
849:Template:VRT topicon
725:Leave a note on the
681:Knowledge:Copyrights
498:information requests
418:Knowledge:Contact us
411:Wikimedia Foundation
287:Ownership of content
209:No original research
123:Knowledge:Contact us
1657:Formal organization
1607:Bot approvals group
1549:Edit filter manager
1414:Mass message sender
1196:Related to accounts
758:VRTS administrators
507:User right (global)
282:No personal attacks
1755:Knowledge policies
1729:Dispute resolution
1378:Extended confirmed
1354:Edit filter helper
1282:Admin instructions
1269:global user groups
1240:Courtesy vanishing
1156:Contentious topics
1146:Personal sanctions
1030:Committed identity
917:Request an account
819:meta:VRT/Personnel
785:
733:VRTS administrator
691:Dispute resolution
553:Tickets and queues
445:
349:List of guidelines
257:Dispute resolution
1742:
1741:
1426:New page reviewer
1366:Event coordinator
1151:General sanctions
1090:Appealing a block
987:Alternate account
970:Changing username
922:IPs are human too
912:Create an account
395:
394:
139:
138:
96:
95:
65:procedural policy
16:(Redirected from
1777:
1306:(Auto) confirmed
1172:Indef ≠ infinite
996:Account security
941:Registered users
879:
872:
865:
856:
855:
754:
719:Contact another
664:
652:
387:
380:
373:
344:List of policies
277:No legal threats
233:Conduct policies
223:Not a dictionary
180:Content policies
171:Ignore all rules
141:
140:
105:
104:
98:
88:
59:
58:
52:
49:
46:
21:
1785:
1784:
1780:
1779:
1778:
1776:
1775:
1774:
1745:
1744:
1743:
1738:
1667:Quality control
1631:
1587:
1497:
1474:Template editor
1402:IP block exempt
1330:AutoWikiBrowser
1294:Account creator
1258:
1213:Sleeper account
1191:
1177:Long-term abuse
1063:Blocking policy
1049:
991:
965:Username policy
958:Reset passwords
936:
893:
883:
778:
750:
747:
727:VRT noticeboard
698:
693:
672:
667:
658:
646:
630:
607:
563:"ticket number"
555:
539:
515:
509:
465:
463:Team activities
433:
391:
292:Username policy
102:
92:
91:
84:
80:
72:
56:
50:
39:
37:
28:
23:
22:
15:
12:
11:
5:
1783:
1773:
1772:
1767:
1762:
1757:
1740:
1739:
1737:
1736:
1731:
1726:
1721:
1716:
1711:
1706:
1701:
1696:
1695:
1694:
1689:
1684:
1682:Founder's seat
1679:
1669:
1664:
1659:
1654:
1653:
1652:
1645:Administration
1641:
1639:
1633:
1632:
1630:
1629:
1628:
1627:
1622:
1614:
1609:
1604:
1598:
1596:
1589:
1588:
1586:
1585:
1580:
1575:
1570:
1569:
1568:
1558:
1557:
1556:
1546:
1545:
1544:
1530:
1529:
1528:
1518:
1517:
1516:
1505:
1503:
1499:
1498:
1496:
1495:
1494:
1493:
1483:
1482:
1481:
1471:
1470:
1469:
1459:
1458:
1457:
1447:
1446:
1445:
1435:
1434:
1433:
1423:
1422:
1421:
1411:
1410:
1409:
1399:
1398:
1397:
1387:
1386:
1385:
1375:
1374:
1373:
1363:
1362:
1361:
1351:
1350:
1349:
1339:
1338:
1337:
1327:
1326:
1325:
1315:
1314:
1313:
1303:
1302:
1301:
1291:
1290:
1289:
1284:
1273:
1271:
1266:
1260:
1259:
1257:
1256:
1255:
1254:
1244:
1243:
1242:
1232:
1231:
1230:
1220:
1215:
1210:
1205:
1199:
1197:
1193:
1192:
1190:
1189:
1187:Global actions
1184:
1182:Standard offer
1179:
1174:
1169:
1168:
1167:
1162:
1153:
1148:
1138:
1137:
1136:
1134:ArbCom appeals
1129:Banning policy
1126:
1125:
1124:
1119:
1114:
1104:
1103:
1102:
1097:
1087:
1086:
1085:
1080:
1075:
1070:
1059:
1057:
1056:global actions
1055:
1051:
1050:
1048:
1047:
1042:
1037:
1032:
1027:
1026:
1025:
1015:
1010:
1005:
999:
997:
993:
992:
990:
989:
984:
979:
978:
977:
972:
962:
961:
960:
950:
944:
942:
938:
937:
935:
934:
929:
924:
919:
914:
909:
903:
901:
895:
894:
882:
881:
874:
867:
859:
853:
852:
846:
841:
836:
831:
826:
821:
815:meta:VRT/Users
812:
807:
802:
796:
791:
777:
774:
746:
743:
739:
738:
737:
736:
729:
723:
714:
697:
694:
692:
689:
671:
668:
666:
665:
653:
640:
629:
626:
606:
603:
587:
586:
580:
554:
551:
550:
549:
538:
535:
531:an edit filter
508:
505:
500:
499:
496:
493:
490:
487:
480:
477:
472:
464:
461:
432:
429:
393:
392:
390:
389:
382:
375:
367:
364:
363:
362:
361:
356:
351:
346:
338:
337:
333:
332:
331:
330:
325:
320:
315:
307:
306:
302:
301:
300:
299:
294:
289:
284:
279:
274:
269:
267:Editing policy
264:
259:
254:
249:
244:
236:
235:
229:
228:
227:
226:
216:
211:
206:
201:
196:
191:
189:Article titles
183:
182:
176:
175:
174:
173:
168:
160:
159:
153:
152:
137:
136:
106:
94:
93:
90:
89:
81:
76:
73:
70:
69:
60:
26:
9:
6:
4:
3:
2:
1782:
1771:
1768:
1766:
1763:
1761:
1758:
1756:
1753:
1752:
1750:
1735:
1732:
1730:
1727:
1725:
1722:
1720:
1717:
1715:
1712:
1710:
1707:
1705:
1702:
1700:
1697:
1693:
1690:
1688:
1685:
1683:
1680:
1678:
1675:
1674:
1673:
1670:
1668:
1665:
1663:
1660:
1658:
1655:
1651:
1648:
1647:
1646:
1643:
1642:
1640:
1638:
1634:
1626:
1625:ArbCom clerks
1623:
1621:
1618:
1617:
1615:
1613:
1612:Functionaries
1610:
1608:
1605:
1603:
1600:
1599:
1597:
1594:
1590:
1584:
1581:
1579:
1576:
1574:
1571:
1567:
1564:
1563:
1562:
1559:
1555:
1552:
1551:
1550:
1547:
1543:
1540:
1539:
1538:
1534:
1531:
1527:
1524:
1523:
1522:
1519:
1515:
1512:
1511:
1510:
1509:Administrator
1507:
1506:
1504:
1500:
1492:
1489:
1488:
1487:
1484:
1480:
1477:
1476:
1475:
1472:
1468:
1465:
1464:
1463:
1460:
1456:
1453:
1452:
1451:
1448:
1444:
1441:
1440:
1439:
1436:
1432:
1429:
1428:
1427:
1424:
1420:
1417:
1416:
1415:
1412:
1408:
1405:
1404:
1403:
1400:
1396:
1393:
1392:
1391:
1388:
1384:
1381:
1380:
1379:
1376:
1372:
1369:
1368:
1367:
1364:
1360:
1357:
1356:
1355:
1352:
1348:
1345:
1344:
1343:
1340:
1336:
1333:
1332:
1331:
1328:
1324:
1321:
1320:
1319:
1318:Autopatrolled
1316:
1312:
1309:
1308:
1307:
1304:
1300:
1297:
1296:
1295:
1292:
1288:
1285:
1283:
1280:
1279:
1278:
1275:
1274:
1272:
1270:
1265:
1261:
1253:
1250:
1249:
1248:
1245:
1241:
1238:
1237:
1236:
1233:
1229:
1226:
1225:
1224:
1221:
1219:
1216:
1214:
1211:
1209:
1206:
1204:
1201:
1200:
1198:
1194:
1188:
1185:
1183:
1180:
1178:
1175:
1173:
1170:
1166:
1163:
1161:
1157:
1154:
1152:
1149:
1147:
1144:
1143:
1142:
1139:
1135:
1132:
1131:
1130:
1127:
1123:
1120:
1118:
1115:
1113:
1110:
1109:
1108:
1105:
1101:
1098:
1096:
1093:
1092:
1091:
1088:
1084:
1081:
1079:
1076:
1074:
1073:Admin's guide
1071:
1069:
1066:
1065:
1064:
1061:
1060:
1058:
1052:
1046:
1043:
1041:
1038:
1036:
1033:
1031:
1028:
1024:
1021:
1020:
1019:
1016:
1014:
1011:
1009:
1006:
1004:
1001:
1000:
998:
994:
988:
985:
983:
980:
976:
973:
971:
968:
967:
966:
963:
959:
956:
955:
954:
951:
949:
946:
945:
943:
939:
933:
930:
928:
925:
923:
920:
918:
915:
913:
910:
908:
905:
904:
902:
900:
896:
892:
888:
880:
875:
873:
868:
866:
861:
860:
857:
850:
847:
845:
842:
840:
837:
835:
832:
830:
827:
825:
822:
820:
816:
813:
811:
808:
806:
803:
800:
797:
795:
792:
790:
787:
786:
782:
773:
771:
767:
763:
759:
753:
742:
734:
730:
728:
724:
722:
718:
717:
715:
711:
710:
709:
707:
702:
688:
686:
682:
676:
662:
657:
654:
650:
645:
642:
641:
639:
638:
636:
625:
623:
618:
616:
611:
602:
600:
596:
592:
584:
581:
578:
575:
574:
573:
571:
566:
564:
560:
548:
546:
541:
540:
534:
532:
528:
524:
520:
514:
504:
497:
494:
491:
488:
485:
482:issues about
481:
478:
476:
473:
470:
469:
468:
460:
456:
454:
450:
442:
437:
428:
426:
421:
419:
414:
412:
408:
404:
400:
388:
383:
381:
376:
374:
369:
368:
366:
365:
360:
357:
355:
352:
350:
347:
345:
342:
341:
340:
339:
335:
334:
329:
326:
324:
321:
319:
316:
314:
311:
310:
309:
308:
304:
303:
298:
295:
293:
290:
288:
285:
283:
280:
278:
275:
273:
270:
268:
265:
263:
260:
258:
255:
253:
250:
248:
245:
243:
240:
239:
238:
237:
234:
231:
230:
224:
220:
217:
215:
214:Verifiability
212:
210:
207:
205:
202:
200:
197:
195:
192:
190:
187:
186:
185:
184:
181:
178:
177:
172:
169:
167:
164:
163:
162:
161:
158:
155:
154:
150:
146:
143:
142:
134:
130:
126:
124:
121:, please see
120:
114:
110:
107:
100:
99:
87:
83:
82:
79:
74:
68:
67:of Knowledge.
66:
61:
54:
53:
48:
45:
35:
30:
19:
18:Knowledge:VRT
1719:Noticeboards
1699:WikiProjects
1490:
1252:Quiet return
1203:Sockpuppetry
1122:Open proxies
1112:Range blocks
762:listed above
748:
740:
703:
699:
677:
673:
632:
631:
619:
612:
608:
588:
582:
576:
569:
567:
562:
558:
556:
542:
516:
501:
466:
457:
446:
443:(as of 2016)
422:
415:
406:
402:
398:
396:
262:Edit warring
166:Five pillars
128:
118:
116:
108:
62:
40:
29:
1595:and related
1287:Admin guide
1264:User groups
1247:Clean start
1023:2FA for AWB
948:New account
799:Commons:VRT
731:Contact an
713:confidence.
583:Permissions
405:; formerly
336:Directories
318:Enforcement
247:Clean start
1749:Categories
1637:Governance
1620:SPI clerks
1593:Committees
1583:Researcher
1521:Bureaucrat
1438:Page mover
1390:File mover
953:Logging in
891:governance
885:Knowledge
770:VRTS admin
752:cross-wiki
687:policies.
644:Emufarmers
511:See also:
328:Procedural
272:Harassment
157:Principles
1724:Consensus
1714:Petitions
1704:Elections
1692:Proposals
1687:Meta-Wiki
1537:Oversight
1533:CheckUser
1223:Wikibreak
1141:Sanctions
1083:Autoblock
932:IP hopper
721:VRT agent
656:Matthewrb
615:Meta-Wiki
599:Oversight
595:Checkuser
559:"tickets"
359:Searching
297:Vandalism
252:Consensus
199:Image use
1578:Importer
1462:Rollback
1235:Retiring
1228:Enforcer
887:accounts
810:meta:VRT
776:See also
591:Stewards
570:"queues"
545:meta:VRT
523:VRT wiki
313:Deletion
242:Civility
78:Shortcut
1734:Reforms
1616:Clerks
1573:Founder
1566:Request
1554:Request
1542:Request
1407:Request
1359:Request
1347:Request
577:info-en
431:History
131:, see
86:WP:VRT
1677:Board
1165:Essay
1078:Tools
661:email
649:email
323:Legal
1535:and
1479:PERM
1467:PERM
1455:PERM
1443:PERM
1431:PERM
1419:PERM
1395:PERM
1383:PERM
1371:PERM
1335:PERM
1323:PERM
1311:PERM
1299:PERM
1267:and
1158:and
1117:IPv6
889:and
817:and
683:and
597:and
543:See
453:fork
407:OTRS
397:The
149:list
1650:FAQ
1526:RfB
1514:RfA
1342:Bot
1160:Log
1068:FAQ
413:.
403:VRT
127:To
117:To
1751::
772:.
427:.
125:.
878:e
871:t
864:v
663:)
659:(
651:)
647:(
637:.
401:(
386:e
379:t
372:v
225:)
221:(
151:)
147:(
135:.
36:.
20:)
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.