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33:
366:. This allows the support person to conduct several support sessions simultaneously, thus reducing costs. The transcript is immediately available and can be sent to the customer after the session ends.
369:
The chat feature also reduces the intense negativity that can be directed at customer support personnel, requiring the customer to calm down and articulate their thoughts more clearly.
186:
401:
277:. However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called
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products, but
Microsoft announced it had cancelled plans to make the format publicly available. Microsoft Help 2 was also used as the help format in
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201:
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882:
577:. It will not be made publicly available as an authoring platform for other software vendors, but will be used by Microsoft,
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Online help has largely replaced live customer support. Before its availability, support could only be given through printed
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689:
506:. HTML Help 1.0 was released in 1997. In 2006, it was available from Microsoft as HTML Help 1.4.
84:
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In 2001, Microsoft announced plans for a wide release of HTML Help 2.0, which came to be called
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The
Windows Vista and Windows Server 2008 Developer Story: Application Compatibility Cookbook
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8:
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21:
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542:. This platform was developed by Microsoft and shipped in 2002 as the help format for
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A new
Windows help format, as an alternative to the .chm format, that also supports
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52:
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based system, with a standard navigation tree and content area, viewable with a
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is topic-oriented, procedural or reference information delivered through
460:. The popular Windows Help program (WinHlp32.exe) was included with all
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operating system. However, the help engine is not included with
849:
732:. It runs on almost any platform and browser that supports the
421:
called QuickHelp. Ralph was also primarily responsible for it.
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853:
662:
661:
The official hypertext document file format designed for the
643:
631:
750:: Oracle Help for Java (OHJ) and Oracle Help for Web (OHW).
841:
802:
697:
499:
418:
336:
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develops the platforms for delivering help systems in the
265:. The purpose of most online help is to assist in using a
837:
323:. It is delivered in a wide variety of formats, some
801:
The standard method used to document (among others)
204:, and by adding encyclopedic content written from a
98:. Unsourced material may be challenged and removed.
852:. It is the official documentation system for the
573:. It is the format developed for and shipped with
969:
692:, uncompiled Help system that can run on most
413:in 1987 and wrote an online help system for
758:The official help file format designed for
634:, Embedded presentations etc., Since it is
612:HelpConsole (local HTML files or web-based)
372:
61:Learn how and when to remove these messages
787:The official documentation system for the
696:and on most platforms, including Windows,
242:Learn how and when to remove this message
224:Learn how and when to remove this message
158:Learn how and when to remove this message
970:
883:Darwin Information Typing Architecture
185:contains content that is written like
676:'s proprietary help platform for the
569:Assistance Platform Help is based on
448:, this was the industry standard for
903:Microsoft Assistance Markup Language
571:Microsoft Assistance Markup Language
476:and is only available as a download.
321:component content management systems
169:
96:adding citations to reliable sources
67:
26:
519:A deprecated online help system in
13:
596:
502:and other data such as images and
14:
989:
831:Information Presentation Facility
358:Online help is also provided via
42:This article has multiple issues.
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72:
31:
16:For Knowledge's help pages, see
362:systems, one step removed from
83:needs additional citations for
50:or discuss these issues on the
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921:
1:
914:
746:Two formats developed by the
315:Online help is created using
898:List of help authoring tools
492:Microsoft Compiled HTML Help
304:
7:
871:
335:Hypertext Markup Language (
284:
10:
994:
893:Frequently Asked Questions
784:(also known as the "info")
646:, and virtually all other
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15:
726:Java programming language
940:Oracle Help Technologies
836:The help system used by
734:Java Runtime Environment
373:Microsoft help platforms
352:Portable Document Format
930:§ "Help Engine Support"
724:help system written in
515:Help and Support Center
464:operating systems from
279:Context-sensitive help
206:neutral point of view
722:platform-independent
680:+ operating system.
317:help authoring tools
311:Category:Online help
267:software application
92:improve this article
755:Help library (.HLB)
402:Microsoft QuickHelp
343:, HTML-based Help,
198:promotional content
22:Knowledge:Help desk
748:Oracle Corporation
670:Apple Help (.HELP)
630:(now deprecated),
544:Visual Studio .NET
384:operating system.
339:), which includes
261:. It is a form of
200:and inappropriate
952:"ArcaOS IPF Help"
869:
868:
774:.NET applications
648:Operating Systems
594:
593:
494:(the name of its
439:Microsoft WinHelp
382:Microsoft Windows
347:, and Oracle Help
259:computer software
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905:(Microsoft AML)
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148:November 2011
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109: –
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107:"Online help"
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103:Find sources:
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81:This article
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62:
55:
54:
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18:Help:Contents
955:. Retrieved
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935:
923:
878:Balloon help
823:File formats
607:Description
548:MSDN Library
407:Ralph Walden
376:
368:
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314:
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254:
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220:
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196:by removing
192:Please help
184:
154:
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128:
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114:
102:
90:Please help
85:verification
82:
58:
51:
45:
44:Please help
41:
978:Online help
846:eComStation
789:GNU project
742:Oracle Help
622:, supports
620:web browser
564:AP Help 1.0
556:Office 2007
496:file format
466:Windows 3.0
450:Windows 3.1
393:Description
325:proprietary
295:postal mail
255:Online help
957:2020-08-24
915:References
809:commands,
768:DotNetHelp
678:Mac OS 8.5
656:AmigaGuide
525:Windows XP
521:Windows Me
504:JavaScript
470:Windows XP
468:until the
454:Windows 95
309:See also:
214:April 2014
194:improve it
118:newspapers
47:improve it
909:Help desk
856:project.
706:Macintosh
636:web-based
485:HTML Help
411:Microsoft
378:Microsoft
360:live chat
341:HTML Help
327:and some
305:Platforms
299:telephone
53:talk page
972:Category
872:See also
844:system,
715:JavaHelp
694:browsers
658:(.guide)
396:Public?
345:JavaHelp
285:Benefits
888:DocBook
817:calls,
815:Library
782:Texinfo
736:(JRE).
702:Solaris
685:WebHelp
640:Windows
552:TechNet
462:Windows
431:command
409:joined
132:scholar
850:ArcaOS
811:System
704:, and
566:(.h1s)
535:(.hxs)
487:(.chm)
441:(.hlp)
415:MS-DOS
350:Adobe
134:
127:
120:
113:
105:
833:(IPF)
807:shell
717:(.js)
663:Amiga
644:Linux
632:HTML5
628:Flash
354:(PDF)
139:JSTOR
125:books
848:and
842:OS/2
821:and
813:and
803:Unix
713:Sun
698:UNIX
579:OEMs
550:and
523:and
509:Yes
500:HTML
479:Yes
452:and
428:help
419:OS/2
417:and
337:HTML
111:news
20:and
840:'s
838:IBM
760:VMS
728:by
616:IIS
590:No
319:or
273:or
94:by
974::
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626:,
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458:NT
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239:(
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155:(
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146:(
136:·
129:·
122:·
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59:(
24:.
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.
