ISO 9000 family - Knowledge

1160:, a quality management system scope, and quality objectives. The standard no longer requires compliant organizations to issue a formal Quality Manual. The standard does require the retention of numerous records, as specified throughout the standard. New for the 2015 release is a requirement for an organization to assess risks and opportunities (section 6.1) and to determine internal and external issues relevant to its purpose and strategic direction (section 4.1). The organization must demonstrate how the standard's requirements are being met, while the external auditor's role is to determine the quality management system's effectiveness. More detailed interpretation and implementation examples are often sought by organizations seeking more information in what can be a very technical area. 1392:– responsible for ISO 9001 development – celebrated 25 years of implementing ISO 9001 and concluded that it was necessary to create a new QMS model for the next 25 years. They subsequently commenced the official work on creating a revision of ISO 9001, starting with the new QM principles. This moment was considered by important specialists in the field as the "beginning of a new era in the development of quality management systems". As a result of the intensive work from this technical committee, the revised standard ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed; however, the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards. 1575:. In 1998 QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. The TL 9000 standard is made up of two handbooks: the QMS Requirements Handbook, and the QMS Measurement Handbook. The current versions of the Requirements and Measurements Handbooks are 6.0. Unlike ISO 9001 or other sector-specific standards, TL 9000 includes standardized product and process measurements that must be reported into a central repository, which allows organizations to benchmark their performance in key process areas against peer organizations. TL 9000 R6.0 contains the full text of ISO 9001:2015. 1444:

is supposed to, find out where it can improve, and correct or prevent identified problems. It is considered healthier for internal auditors to audit outside their usual management line to bring a degree of independence to their judgements. Supporting papers are provided by the ISO 9001 Auditing Practices Group. This is constituted as an informal group of quality management system (QMS) experts, auditors, and practitioners, drawn from the ISO Technical Committee 176 Quality Management and Quality Assurance (ISO/TC 176) and the International Accreditation Forum (IAF).

1080: 1333:(the monitoring and optimization of a company's tasks and activities, instead of just inspection of the final product). The 2000 version also demanded involvement by upper executives in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators. Another goal was to improve effectiveness via process performance metrics: numerical measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit. 1185:

are no major nonconformities, the certification body issues a certificate. Where major nonconformities are identified, the organization presents an improvement plan to the certification body (e.g., corrective action reports showing how the problems will be resolved); once the certification body is satisfied that the organization has carried out sufficient corrective action, it issues a certificate. The certificate is limited by a particular scope (e.g., production of golf balls) and displays the addresses to which the certificate refers.

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non-compliance with the appropriate section of the standard; however, to most executives, this is like speaking a foreign language. Auditors that can clearly identify and communicate areas for improvement in language and terms executive management understands facilitate action on improvement initiatives by the companies they audit. When management doesn't understand why they were non-compliant and the business implications associated with non-compliance, they simply ignore the reports and focus on what they do understand.

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failures if they always receive shipments on-time or have a positive experience in some other dimension of customer service. An ISO system should take into account all areas of the customer experience and the industry expectations, and seek to improve them on a continual basis. This means taking into account all processes that deal with the three stakeholders (customers, suppliers, and organization). Only then can a company sustain improvements in the customer's experience.

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helped reduce the need for subcontract supplier quality development by establishing basic requirements for a supplier to assure product quality. The ISO 9001 requirements could be tailored to meet specific contractual situations, depending on the complexity of the product, business type (design responsibility, manufacture only, distribution, servicing, etc.), and risk to the procurer. For example, the food industry combined the ISO 9000 series with

134: 1640: 38: 1172:(ISO) does not certify organizations themselves. Numerous certification bodies exist that audit organizations and issue ISO 9001 compliance certificates upon success. Although commonly referred to as "ISO 9000" certification, the actual standard to which an organization's quality management system can be certified is ISO 9001:2015 (ISO 9001:2008 expired around September 2018). Many countries have formed 1745:

guidelines provide a comprehensive model for quality management systems that can make any company competitive". Sroufe and Curkovic, (2008) found benefits ranging from registration required to remain part of a supply base, better documentation, to cost benefits, and improved involvement and communication with management. According to ISO the 2015 version of the standard brings the following benefits:

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industry-specific requirements. After the new edition of ISO 9001:2015 the ISO/TS 16949:2009 was also completely revised and reissued by IATF (International Automotive Task Force). IATF 16949:2016 is now a stand-alone standard that doesn't include the ISO 9001:2015 requirements but still refers to them and works as an additional automotive-specific requirement to ISO 9001.

392:(2007) identified operational improvements (e.g., cycle time reduction, inventory reductions) as following from certification. Internal process improvements in organizations lead to externally observable improvements. The benefit of increased international trade and domestic market share, in addition to the internal benefits such as 1879:

Some companies may have considered their ISO 9001 certification as a first step into quality management and now want to evolve their quality management systems by advancing to other alternative certifications (e.g., IATF 16949:2016, in the automobile industry) or towards other more demanding quality

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How well the ISO system focuses on improving the customer experience. The broadest definition of quality is "Whatever the customer perceives good quality to be." This means that a company doesn't necessarily have to make a product that never fails; some customers have a higher tolerance for product

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is the medical industry's equivalent of ISO 9001. ISO 13485:2016 is a stand-alone standard. Because ISO 13485 is relevant to medical device manufacturers (unlike ISO 9001, which is applicable to any industry), and because of the differences between the two standards relating to continual improvement,

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Two types of auditing are required to become registered to the standard: auditing by an external certification body (external audit) and audits by internal staff trained for this process (internal audits). The aim is a continual review and assessment process to verify that the system is working as it

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Wade argues that ISO 9000 is effective as a guideline, but that promoting it as a standard "helps to mislead companies into thinking that certification means better quality, ... the need for an organization to set its own quality standards". In short, Wade argues that reliance on the specifications

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The degree of effective implementation of the standard (i.e., internalization of the standard in the processes of the organization). That is, how well the ISO system integrates into current business practices. Many organizations that implement ISO try to make their system fit into a cookie-cutter

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Motivations to adopt the standard. Internal motivations such as a genuine desire to improve the product quality, company processes, and process efficiency tend to facilitate the implementation of the standard and to increase the effectiveness of the certification. Organizations that implement an ISO

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An ISO 9001 certificate is not a once-and-for-all award but must be renewed, in accordance with the requirements of ISO 17021, at regular intervals recommended by the certification body, usually once every three years. There are no grades of competence within ISO 9001: either a company is certified

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MIL-Q-9858 standard in 1959, and the United Kingdom's Def Stan 05–21 and 05–24. Large organizations that supplied government procurement agencies often had to comply with a variety of quality assurance requirements for each contract awarded, which led the defense industry to adopt mutual recognition

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According to the latest data made available by ISO, approximately 60,000 organizations lose the certification every year. Given that there are approximately 1,000,000 certified organizations worldwide, and that 1/3 of these (approx. 333,333) must renew the certificate every year, the yearly average

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A common criticism of ISO 9000 and 9001 is the amount of money, time, and paperwork required for a complete implementation, and later, when needed, ISO 9001 certification. Dalgleish cites the "inordinate and often unnecessary paperwork burden" of ISO, and says that "quality managers feel that ISO's

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Proper quality management can improve business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. The quality principles in ISO 9000:2000 are also sound, according to Wade and Barnes, who says that "ISO 9000

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Making a convenient analysis of the internal context of the company that wants to adopt the standard, preparing for the implementation of the standard (e.g. training), planning for the implementation of the standard in the organisation, and the organisational (personnel, culture) receptivity to the

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The standard no longer specifies that the organization shall issue and maintain documented procedures, but ISO 9001:2015 requires the organization to document any other procedures required for its effective operation. The standard also requires the organization to issue and communicate a documented

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Before the certification body can issue or renew a certificate, the auditor must be satisfied that the company being assessed has implemented the requirements of sections 4 to 10. Sections 1 to 3 are not directly audited against, but because they provide context and definitions for the rest of the

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cycle in a process-based approach but is now further encouraging this to have risk-based thinking (section 0.3.3 of the introduction). The purpose of the quality objectives is to determine the conformity of the requirements (customers and organizations), facilitate effective deployment, and improve

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Pickrell argues that ISO systems merely gauge whether the processes are being followed. It does not gauge how good the processes are or whether the correct parameters are being measured and controlled to ensure quality. Furthermore, when unique technical solutions are involved in the creation of a

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Over time, various industry sectors have wanted to standardize their interpretations of the guidelines within their own marketplace. This is partly to ensure that their versions of ISO 9000 have their specific requirements, but also to try and ensure that more appropriately trained and experienced

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An organization applying for ISO 9001 certification is audited based on an extensive sample of its sites, functions, products, services, and processes. The auditor presents a list of problems (defined as "nonconformities", "observations", or "opportunities for improvement") to management. If there

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One study showing reasons for not adopting this standard include the risks and uncertainty of not knowing if there are direct relationships to improved quality, and what kind and how many resources will be needed. Additional risks include how much certification will cost, increased bureaucratic

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The global adoption of ISO 9001 may be attributable to several factors. In the early days, the ISO 9001 (9002 and 9003) requirements were intended to be used by procuring organizations, such as contractors and design activities, as the basis of contractual arrangements with their suppliers. This

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Dytz argues that ISO 9001 certification is based on 7 management principles and that companies are free to develop their internal tools and working methods, however, the model adopted to audit and certify companies does not evaluate the effectiveness of these methods. Even when there is still a

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services, yet the ISO 9001 guidelines, because they are business management guidelines, can be applied to each of these. That being said there is no requirement to cite scientific or industrial guidelines/textbooks/journals. Diverse organizations—police departments (United States), professional

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via preventive actions, instead of just checking final product, and continued to require evidence of compliance with documented procedures. As with the first edition, the down-side was that companies tended to implement its requirements by creating shelf-loads of procedure manuals, and becoming

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is an interpretation agreed upon by major automotive manufacturers (American and European manufacturers); the latest version is based on ISO 9001:2008. The emphasis on a process approach is stronger than in ISO 9001:2008. ISO/TS 16949:2009 contains the full text of ISO 9001:2008 and automotive

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Third-party certification bodies confirm that organizations meet the requirements of ISO 9001. Over one million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been

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needs within the statutory and regulatory requirements related to a product or service. The ISO refers to the set of standards as a "family", bringing together the standard for quality management systems and a set of "supporting standards", and their presentation as a family facilitates their

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as a single management system. If a chosen supplier was weak in the controls of their measurement equipment (calibration), and hence QC/inspection results, that specific requirement would be invoked in the contract. Adopting a single quality assurance requirement also leads to cost savings

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Dalgleish argues: "... quality has a positive effect on return on investment, market share, sales growth, better sales margins, and competitive advantage,...taking a quality approach is unrelated to ISO 9000 registration." In fact, ISO itself advises that ISO 9001 can be implemented without

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ISO 9001 certification has a three-year validity period. At the end of this period, every certified organization must renew its certificate. Not all organizations are successful in their renewal. Some organizations are not able to renew the certificate, because they do not conform to all

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How well the auditor finds and communicates areas of improvement. While ISO auditors may not provide consulting to the clients they audit, there is the potential for auditors to point out areas of improvement. Many auditors simply rely on submitting reports that indicate compliance or

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showed better overall financial performance was achieved for companies in Denmark. Rajan and Tamimi (2003) showed that ISO 9001 certification resulted in superior stock market performance and suggested that shareholders were richly rewarded for the investment in an ISO 9001 system.

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bodies to authorize ("accredit") the certification bodies. Both the accreditation bodies and the certification bodies charge fees for their services. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the

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The standard is seen as especially prone to failure when a company is interested in certification before quality. Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality. ISO's Roger Frost suggested:

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In addition to many stakeholders' benefits, several studies have identified significant financial benefits for organizations certified to ISO 9001, with an ISO analysis of 42 studies showing that implementing the standard enhances financial performance. Corbett

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Some companies may believe that they have internalized the certification benefits into their processes and do not feel the need for formal certification as they can continue to conform to the ISO 9001 standard without formal registration within a certification

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new part, ISO does not validate the robustness of the technical solution—a key part of advanced quality planning. It is not unheard of for an ISO-certified plant to display poor quality performance due to poor process selection and/or poor technical solutions.

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system without this desire often take the cheapest road to get a certificate on the wall and ignore problem areas uncovered in the audits. External motivations (such as stakeholder pressure or customer demand) tend to produce lower certification benefits.

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superficial analysis of this effectiveness, mainly due to the time available to audit these companies, the certifications do not distinguish two companies with the same business model, with regard to their internal capacity and quality of management.

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on Standards, Quality and International Competitiveness, Cmd 8621, and Third-Party Certification of Quality Management Systems was born under the auspices of the National Accreditation Council of Certification Bodies (NACCB), which has become the

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Some companies may think that the total cost outweighs the certification benefits. This is the most cited reason for voluntary decertification, but some research suggests that economic underperformance is not the reason why firms lose the

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is quality management system requirements for the design, development, production, installation, and service of products for the petroleum, petrochemical, and natural gas industries. It is equivalent to API Spec Q1 without the Monogram

1329:. Design and development procedures were required only if a company does, in fact, engage in the creation of new products. The 2000 version sought to make a radical change in thinking by actually placing front and center the concept of 360:

found similarly superior performance and demonstrated that this was statistically significant and not a function of organization size. Naveha and Marcus claimed that implementing ISO 9001 led to superior operational performance in the

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propensity for ISO 9001 withdrawal can be estimated roughly at 18% (60,000/333,333). The propensity of a given organization to lose its certification can be estimated, depending on several factors specific to the organization:

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deals with the requirements that organizations wishing to meet the standard must fulfill. ISO/TS 9002 offers guidelines for the application of ISO 9001. ISO 9004 gives guidance on achieving sustained organizational success.

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overhead and paperwork are excessive and extremely inefficient". The level of minimum documentation for a minimum scope organization has been greatly reduced, going from ISO 9001:2000 to ISO 9001:2008 to ISO 9001:2015.

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Commitment of senior management to monitor, control, and improve quality. Senior managers must be strongly involved in the quality management activities, starting with the definition of a quality strategy for the

1362:. There were no new requirements. For example, in ISO 9001:2008, a quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version. 927:

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

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By putting customers first, organizations can make sure they consistently meet customer needs and enhance customer satisfaction. This can lead to more repeat customers, new clients and increased business for the

1189:(meaning that it is committed to the method and model of quality management described in the standard) or it is not. In this respect, ISO 9001 certification contrasts with measurement-based quality systems. 1749:

By assessing their context, organizations can define who is affected by their work and what they expect. This enables clearly stated business objectives and the identification of new business opportunities.

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Less prescriptive requirements for documentation: the organization can now decide, in addition to the mandatory documents and records, what documented information it needs and in what format it should be

1290:("MIL SPECS"), and so was well-suited to manufacturing. The emphasis tended to be placed on conformance with procedures rather than the overall process of management, which was likely the actual intent. 1358:

ISO 9001:2008 in essence re-narrates ISO 9001:2000. The 2008 version only introduced clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with

385:(2002), have indicated that while there is some evidence of this, the improvement is partly driven by the fact that there is a tendency for better-performing companies to seek ISO 9001 certification. 1257:

ISO 9000:1987 had the same structure as the UK Standard BS 5750, with three "models" for quality management systems, the selection of which was based on the scope of activities of the organization:

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Wilson suggests that ISO standards "elevate inspection of the correct procedures over broader aspects of quality", and therefore, "the workplace becomes oppressive and quality is not improved".

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An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

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The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the

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is a document of approximately 30 pages available from the national standards organization in each country. Only ISO 9001 is directly audited against for third-party assessment purposes.

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In some industries, there may be too many competitors already certified which may create the sensation that the potential for competitive advantage gained from (re)certification is lower.

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The ISO 9000 standard is continually being revised by standing technical committees and advisory groups, who receive feedback from those professionals who are implementing the standard.

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Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

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Sroufe, Robert and Sime Curkovic, "An examination of ISO 9000:2000 and supply chain quality assurance." Journal of Operations Management, Volume 26, Issue 4, July 2008, Pages 503–520

1782:"Opponents claim that it is only for documentation. Proponents believe that if a company has documented its quality systems, then most of the paperwork has already been completed." 1759:

Organizations work in a more efficient way as all their processes are aligned and understood by everyone. This increases productivity and efficiency, bringing internal costs down.

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requirements, and others simply decide not to renew the certificate. There are several reasons why an organization may lose or decide not to renew its ISO 9000 certification:

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guidelines are an interpretation of ISO 9000 produced by the UK Board of Trade to suit the processes of the information technology industry, especially software development.

1181:(CB) are accepted worldwide. Certification bodies themselves operate under another quality standard, ISO/IEC 17021, while accreditation bodies operate under ISO/IEC 17011. 2723:

Naveh, Eitan; Marcus, Alfred (2007). "Financial performance, ISO 9000 standard and safe driving practices effects on accident rate in the U.S. Motor carrier industry".

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of NATO AQAP, MIL-Q, and Def Stan standards. Eventually, industries adopted ISO 9000 instead of forcing contractors to adopt multiple—and often similar—requirements.

1814:"If you just want the certificate on the wall, chances are you will create a paper system that doesn't have much to do with the way you actually run your business." 373:

While the connection between superior financial performance and ISO 9001 may be seen from the examples cited, there remains no proof of direct causation, though

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management system standard helps ensure that consumers can secure reliable, desired quality goods and services. This further increases benefits for a business.

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Certification by an independent auditor is often seen as the problem area, and according to Barnes, "has become a vehicle to increase consulting services".

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is the Quality management system with particular requirements for the application of ISO 9001:2015 for electoral organizations at all levels of government.

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People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

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Naveh, E. (1999). ISO 9000 survey'99: An analytical tool to assess the costs, benefits and savings of ISO 9000 registration. QSU Publishing Company.

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Naveh, E.; Marcus, A. (2004). "When Does the ISO 9000 Quality Assurance Standard Lead to Performance Improvement? Assimilation and Going Beyond".

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quality manual instead of creating a manual that documents existing practices and only adds new processes to meet the ISO standard when necessary.

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burdened with an ISO bureaucracy. In some companies, adapting and improving processes could actually be impeded by the quality management system.

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is the Aerospace Basic Quality System Standard, an interpretation developed by major aerospace manufacturers. Those major manufacturers include

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High-Level Structure of 10 clauses is implemented. Now all new management system standards released by ISO will have this high-level structure

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Santos, Leticia; Escanciano, Carmen (2002). "Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage".

396:, interdepartmental communications, work processes, and customer/supplier partnerships derived, far exceeds any and all initial investment. 3695: 5379: 3090: 2088:

Poksinska, Bozena; Dahlgaard, Jens Jörn; Antoni, Marc (2002). "The state of ISO 9000 certification: A study of Swedish organizations".

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ISO/IEC 17011: "Conformity assessment. General requirements for accreditation bodies accrediting conformity assessment bodies" (2004).

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Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement

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throughout the supply chain by reducing the administrative burden of maintaining multiple sets of quality manuals and procedures.

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A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy

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that were proposed to ISO in 1979. However, its history can be traced back some twenty years before that, to the publication of

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integrated application within an organisation. ISO 9000 deals with the fundamentals and vocabulary of QMS, including the seven

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ISO/IEC 17021: "Conformity assessment. Requirements for bodies providing audit and certification of management systems" (2011)

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is the Telecom Quality Management and Measurement System Standard, an interpretation developed by the telecom consortium,

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The ISO 9001 standard is generic; its parts must be carefully interpreted to make sense within a particular organization.

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The effectiveness of the ISO system being implemented depends on a number of factors, the most significant of which are:

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is an interpretation agreed upon by major automotive manufacturers (GM, Ford, Chrysler). It includes techniques such as

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Dytz, Andre (2019). WHY DO ISO 9001 COMPANIES FAIL?A reflection for board members, consultants and certification bodies

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A Collection of Papers Presented at the 55th Conference on Glass Problems: Ceramic Engineering and Science Proceedings

5946: 4970: 4423: 2489: 2018: 1683: 1550: 1546: 1504: 235: 217: 115: 65: 1665: 6510: 5682: 5526: 4215:"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents" 3894: 3655: 3496:"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents" 3054: 3016: 2976: 2613: 2156:

Tsim, Y.C.; Yeung, V.W.S.; Leung, Edgar T.C. (2002). "An adaptation to ISO 9001:2000 for certified organizations".

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Essentially, the layout of the standard is similar to the previous ISO 9001:2008 standard in that it follows the

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Chow-Chua, Clare; Goh, Mark; Wan, Tan Boon (2003). "Does ISO 9000 certification improve business performance?".

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Organizations can expand into new markets, as some sectors and clients require ISO 9001 before doing business.

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A desired result is achieved more efficiently when activities and related resources are managed as a process.

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Improvement of the organization's overall performance should be a permanent objective of the organization.

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Beattie, Ken R. (1999). "Implementing ISO 9000: A study of its benefits among Australian organizations".

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Alignment with other key management system standards through the use of a common structure and core text

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covered only the final inspection of finished product, with no concern for how the product was produced.

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Sharma, Divesh S. (2005). "The association between ISO 9000 certification and financial performance".

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Design and Airworthiness Requirements for Service Aircraft Volume 1 - Aeroplanes Book 1 (Parts 0 to 3)

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ISO 9004:2009 "Managing for the sustained success of an organization. A quality management approach"

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Greater emphasis on building a management system suited to each organization's particular needs

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Lastly, the standard itself is proprietary, and not open to inspection by the general public.

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compliance with ISO 13485 does not necessarily mean compliance with ISO 9001 (and vice versa).

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had basically the same material as ISO 9001 but without covering the creation of new products.

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was for companies and organizations whose activities included the creation of new products.

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Model for quality assurance in design, development, production, installation, and servicing

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processes and risk of poor company image if the certification process fails. According to

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The debate on the effectiveness of ISO 9000 commonly centers on the following questions:

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is the Quality Management System applicable only to Testing and Calibration Laboratories.

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teams (Mexico), and city councils (UK)—have successfully implemented ISO 9001 systems.

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and the ISO 10000 series, may also be used for specific parts of the quality system.

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Organizations can identify and address the risks associated with their organization.

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auditors are sent to assess them and even certify according to that interpretation.

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The ISO 9000 series are based on seven quality management principles (QMP), namely:

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standard, not that of the organization, their contents must be taken into account.

388:

The mechanism for improving results has also been the subject of much research. Lo

350: 4381: 4280: 4164: 4124: 4107: 4063: 3558: 6728: 6449: 6354: 6108: 6036: 6031: 6026: 5511: 5474: 5469: 5464: 5459: 5454: 5449: 5444: 4327: 4011: 3348:"The Standard ISO 9001:2015 – A Milestone in the Evolution of Quality Management" 2771: 2330: 2063: 2058: 1970:—Quality management system requirements for automotive-related products suppliers 1826: 1508: 4365: 4264: 3893:

Cândido, Carlos J.F.; Coelho, Luís M.S.; Peixinho, Rúben M.T. (4 January 2016).

3857: 3542: 2587: 1952:—Medical devices—Quality management systems—Requirements for regulatory purposes 6016: 5764: 5576: 5439: 5429: 5424: 5419: 5414: 5409: 5404: 5399: 5394: 4763: 4753: 4230: 3995: 3910: 3511: 3128:

The ISO Survey of Management System Standard Certifications – 2014 (data table)

1838: 1496: 1157: 4265:"Determinants of expected performance after ISO 9001 certification withdrawal" 3964: 3615: 3062:, International Organization for Standardization, pp. 1–2, archived from 2937: 2914: 2887: 2798: 2736: 2709: 2169: 2101: 332:

took steps to improve national competitiveness following the publication of a

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Cândido, Carlos J.F.; Coelho, Luís M.S.; Peixinho, Rúben M.T. (5 June 2019).

4019: 3972: 3928: 3623: 3576: 3519: 2955: 2932:. Vol. 16. Hoboken, NJ, US: John Wiley & Sons, Inc. pp. 15–18. 2928:

Alcorn, Janice E. (26 March 2008). "The Benefits of ISO 9000 Certification".

1973: 1799: 1589: 1173: 329: 261: 4450: 3948: 3024:, International Organization for Standardization, p. 11, archived from 2984:, International Organization for Standardization, p. 17, archived from 2825: 2632:

Corbett, Charles J.; Montes-Sancho, María J.; Kirsch, David A. (July 2005).

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Quality Manual & Management representative (MR) are no longer mandatory

4473: 4416:

ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach

3480: 3466: 3294: 2281: 2267: 2239: 2140: 1703:

Does it help to implement an ISO 9001-compliant quality management system?

1622: 1614: 1606: 1064: 1035: 286:

criticised as being wasteful and not being useful for all organizations.

6640: 6337: 6332: 6327: 5911: 5828: 4800: 4072: 3567: 2368: 1791: 1594:

provides guidelines for the application of ISO 9001 to computer software.

333: 4468: 3919: 3662: 3178: 3063: 3025: 2985: 2874:

Buttle, Francis (1997). "ISO 9000: Marketing motivations and benefits".

2672: 2529: 2513: 2449:"Standards, Training, Testing, Assessment and Certification – BSI Group" 1762:

Organizations will meet necessary statutory and regulatory requirements.

1365:

ISO 9001 is supplemented directly by two other standards of the family:

6630: 6535: 6242: 6217: 5981: 5936: 5672: 5329: 5142: 5035: 5030: 5025: 4985: 4960: 4835: 4591: 3190: 2812:

Rajan, Murli; Tamimi, Nabil (2003). "Payoff to ISO 9000 Registration".

2178: 2028: 1967: 1461: 1389: 1369:

ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"

972:

Effective decisions are based on the analysis of data and information.

3865: 2663: 2627: 2625: 2623: 1611:

is the guidelines for the application of ISO 9001 in local government.

1270:

Model for quality assurance in production, installation, and servicing

1088: 6799: 6794: 6789: 6784: 6759: 6749: 6710: 6660: 6655: 6650: 6645: 6550: 6545: 6540: 6530: 6520: 6505: 6485: 6480: 6475: 6424: 6369: 6364: 6344: 6322: 6302: 6257: 6237: 6192: 6187: 6182: 6150: 6113: 6103: 6088: 6083: 6078: 6063: 6048: 6043: 5971: 5966: 5961: 5941: 5931: 5926: 5921: 5906: 5901: 5849: 5844: 5824: 5794: 5769: 5754: 5724: 5677: 5667: 5647: 5642: 5627: 5622: 5536: 5257: 5252: 5147: 4793: 4788: 4783: 4778: 4773: 4681: 4676: 4671: 4666: 4048:"Why firms lose their ISO 9001 certification: Evidence from Portugal" 3219:"Using Quality Objectives to Drive Strategic Performance Improvement" 1991: 1985: 1979: 1961: 1955: 1949: 1943: 1937: 1931: 1822:

certification, simply for the quality benefits that can be achieved.

1579: 1377: 1359: 404:

The increase in ISO 9001 certification is shown in the tables below.

299: 1668:. Statements consisting only of original research should be removed. 133: 6434: 6212: 5916: 5744: 5581: 5571: 5556: 5531: 5516: 5491: 5486: 5369: 5344: 5339: 5324: 5319: 5314: 5304: 5269: 5264: 5247: 5227: 5222: 5217: 5212: 5207: 5202: 5192: 5177: 5167: 5162: 5152: 5137: 5132: 5122: 5117: 5112: 5097: 5092: 5087: 5082: 5077: 5062: 5047: 5020: 5015: 5010: 5005: 5000: 4995: 4990: 4980: 4975: 4955: 4950: 4940: 4935: 4925: 4920: 4910: 4905: 4900: 4875: 4865: 4758: 4661: 4656: 4651: 4646: 4641: 4636: 4631: 4626: 4621: 2620: 2573:

Ministry of Defence, Defence Standard 00-970 / Volume 2 / Issue 1,

2003: 353:

compared to otherwise similar organizations without certification.

278: 265: 4499: 4263:

Cândido, Carlos J. F.; Ferreira, Luís M. F. R. (7 November 2021).

3376:"Infographic: ISO 9001:2015 vs. 2008 revision – What has changed?" 3154:

The ISO Survey of Management System Standard Certifications – 2014

3092:

The ISO Survey of Management System Standard Certifications – 2011

6723: 6515: 6500: 6297: 6287: 6277: 6053: 5869: 5714: 5702: 4860: 4855: 4850: 4845: 4840: 4825: 4820: 4815: 4810: 4805: 4768: 4723: 4718: 4703: 4698: 4693: 3056:

The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003

2978:

The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003

2256:. International Organization for Standardization. September 2021. 1997: 1567: 1093: 3727:. International Organization for Standardization. Archived from 1934:—Quality management—Guidelines to quality management in projects 1825:

Abrahamson argues that fashionable management discourse such as

896: 6585: 6570: 6565: 6560: 6232: 6207: 6135: 5991: 5976: 5956: 5951: 5896: 5889: 5884: 5879: 5774: 5739: 5586: 5237: 5052: 4616: 4213:

Ferreira, Luís M. F. R.; Cândido, Carlos J. F. (1 March 2021).

3899:

International Journal of Operations & Production Management

3604:

International Journal of Operations & Production Management

3494:

Ferreira, Luís M. F. R.; Cândido, Carlos J. F. (1 March 2021).

2116:

What is the ISO 9000 family of standards on quality management?

1909:

certification barriers that were overcome during certification;

1500: 1487: 1479: 1466: 1457: 4364:

Cândido, Carlos J. F.; Ferreira, Luís M. F. R. (14 May 2021).

1346:

Use your records to prove that requirements have been met; and

6620: 6595: 6317: 6202: 6073: 5854: 5719: 5591: 5566: 5561: 5541: 4915: 4885: 4880: 4601: 4586: 4576: 4571: 4108:"Reasons for decertification of ISO 9001. An empirical study" 3600:"ISO 9000: integration rationales and organizational impacts" 3541:

Esgarrancho, Sandra; Cândido, Carlos J. F. (2 January 2020).

2903:

International Journal of Quality & Reliability Management

2876:

International Journal of Quality & Reliability Management

2787:

International Journal of Quality & Reliability Management

2698:

International Journal of Quality & Reliability Management

2481:

Understanding ISO 9000 and Implementing the Basics to Quality

321: 3994:

Sansalvador, Manuel E.; Brotons, José M. (2 December 2015).

1806:

of ISO 9001 does not guarantee a successful quality system.

1572: 408:

Worldwide total of ISO 9001 certificates (end of each year)

298:(ISO). It was based on the BS 5750 series of standards from 6267: 6130: 6123: 5789: 5734: 5334: 4945: 3160:, International Organization for Standardization, p. 1 2043: 1144: 3895:"The financial impact of a withdrawn ISO 9001 certificate" 2631: 6754: 6444: 5496: 3755:"Probing the Limits – ISO 9000: More Hindrance Than Help" 2689:

Heras, Iñaki; Dick, Gavin P.M.; Casadesús, Martí (2002).

2151: 2149: 1976:—Information security management systems standards family 1876:

Some of the customers may no longer demand certification.

3696:"Good Business Sense Is the Key to Confronting ISO 9000" 2087: 1277:

Model for quality assurance in final inspection and test

349:

showed that certified organizations achieved a superior

4147:

Chiarini, Andrea; Brunetti, Federico (3 October 2019).

2284:. International Organization for Standardization. 2023. 2270:. International Organization for Standardization. 2023. 1769: 1102:

ISO 9001:2015 Quality management systems — Requirements

2146: 1343:

Provide correct version of documents at points of use;

4045: 3892: 3598:

Boiral, Olivier; Roy, Marie-Josée (6 February 2007).

2391:"A Brief History of ISO 9000: Where did we go wrong?" 1896: 381:(2005), may suggest it. Other writers, such as Heras 4534: 4482:. Asigurarea Calitatii – Quality Assurance 21 (83), 4469:

An abstract of the 2007's ISO survey of certificates

2545:"The ISO 9000 series and its implications for HACCP" 1447: 1317:

replaced all three former standards of 1994 issues,

3947:Lo, Liang Kang; Chang, Dong Shang (15 April 2007). 88:

may be too technical for most readers to understand

4316:Total Quality Management & Business Excellence 4269:Total Quality Management & Business Excellence 4052:Total Quality Management & Business Excellence 4000:Total Quality Management & Business Excellence 3993: 3547:Total Quality Management & Business Excellence 3540: 2688: 1192: 769:Top 10 countries for ISO 9001 certificates (2009) 641:Top 10 countries for ISO 9001 certificates (2010) 513:Top 10 countries for ISO 9001 certificates (2014) 277:principles that underlie the family of standards. 4106:Simon, Alexandra; Kafel, Piotr (1 October 2018). 3803:"Probing the Limits: ISO 9001 Proves Ineffective" 6835: 4146: 3131:, International Organization for Standardization 2900: 2302:. International Organization for Standardization 2114:International Organization for Standardization, 2000:—aerospace industry implementation of ISO 9000/1 1880:management systems (e.g., TQM, six sigma, lean). 1700:Are the quality principles in ISO 9001 of value? 4363: 4262: 4212: 3493: 2784: 2326:"So many standards to follow, so little payoff" 1286:was also influenced by existing U.S. and other 4478:Bacivarov, Ioan (Coordinating Editor) (2015). 3794: 3746: 2855:. International Journal of Production Research 2203:International Organization for Standardization 2155: 2129:The ISO 9000 family of International Standards 2024:International Organization for Standardization 1706:Does it help to obtain ISO 9001 certification? 1170:International Organization for Standardization 1096:, Japan advertising its ISO 9001 certification 1026:International Organization for Standardization 296:International Organization for Standardization 258:International Organization for Standardization 4520: 4219:International Journal of Production Economics 3844:Abrahamson, E. (1996). "Management Fashion". 3500:International Journal of Production Economics 3049: 3047: 3045: 3011: 3009: 3007: 3005: 2971: 2969: 2967: 2965: 2684: 2682: 2614:"2024 Case Study on the Benefits of ISO 9001" 2588:"DOES ISO 9001 PAY? – ANALYSIS OF 42 STUDIES" 897:ISO 9000 series Quality Management Principles 3953:International Journal of Production Research 3121: 3119: 1431:Inclusion of Knowledge Management principles 1349:Develop a procedure to control your records. 989: 294:ISO 9000 was first published in 1987 by the 4439:IEEE Transactions on Engineering Management 4436: 3777: 3775: 2811: 2722: 2319: 2317: 1918:expected performance after decertification; 1886:Expected performance after decertification. 339:United Kingdom Accreditation Service (UKAS) 66:Learn how and when to remove these messages 4527: 4513: 4414:Bamford, Robert; Deibler, William (2003). 4105: 3843: 3321:"25 Years of ISO 9000 | A View from the Q" 3042: 3002: 2962: 2921: 2751: 2679: 1553:. QS 9000 is now replaced by ISO/TS 16949. 1108:Contents of ISO 9001:2015 are as follows: 1078: 4123: 4071: 3918: 3820: 3800: 3752: 3689: 3687: 3685: 3683: 3637: 3635: 3633: 3597: 3566: 3345: 3147: 3145: 3116: 3085: 3083: 2662: 2652: 2363: 2361: 2359: 2343: 2341: 2177: 1684:Learn how and when to remove this message 1406:cycle at all levels in the organization. 236:Learn how and when to remove this message 218:Learn how and when to remove this message 116:Learn how and when to remove this message 100:, without removing the technical details. 3781: 3772: 3661:. ISO Management Systems. Archived from 3355:Asigurarea Calitatii – Quality Assurance 2542: 2477: 2350:"Is ISO the way to go? Some say, Not So" 2323: 2314: 1087: 905:The seven quality management principles 3946: 3649: 3647: 2760:The International Journal of Accounting 2585: 2383: 2225: 14: 6836: 3693: 3680: 3630: 3142: 3080: 2927: 2873: 2757: 2397:(2nd ed.). Oak Tree Press. 2000. 2367: 2356: 2347: 2338: 2186: 1855: 1340:Approve documents before distribution; 1121:Section 4: Context of the organization 154:Please improve this article by adding 4508: 4359: 4357: 4355: 4353: 4258: 4256: 4208: 4206: 4204: 4202: 4200: 4198: 4196: 4194: 4192: 4190: 4101: 4099: 4041: 4039: 4037: 3942: 3940: 3938: 3888: 3886: 3884: 2511: 98:make it understandable to non-experts 4309: 3653: 3644: 1770:Criticisms of ISO 9001 certification 1633: 127: 72: 31: 3191:"ISO quality management principles" 1958:—Environmental management standards 1794:, ISO 9001 promotes specification, 308:United States Department of Defense 27:Set of quality management standards 24: 4408: 4350: 4253: 4187: 4096: 4034: 3935: 3881: 3346:Bacivarov, Ioan (1 October 2015). 2725:Accident Analysis & Prevention 2586:Manders, Basak (10 October 2012). 2324:Clifford, Stephanie (1 May 2005). 1906:initial certification motivations; 1897:Propensity for ISO 9000 withdrawal 399: 314: 25: 6865: 4493: 4370:Production Planning & Control 4153:Production Planning & Control 3801:Dalgleish, Scott (1 April 2005). 3423:"ISO 9001:2015 – Just published!" 3378:. Maritime Cyprus. 11 August 2016 2846: 2019:International Accreditation Forum 1915:decertification motivations held; 1889:Improper ISO 9001 implementation. 1535:. The current version is AS9100D. 1505:General Electric Aircraft Engines 1448:Industry-specific interpretations 1409:Some of the key changes include: 1139:Section 10: Continual Improvement 1136:Section 9: Performance evaluation 47:This article has multiple issues. 6818: 6817: 3846:The Academy of Management Review 3782:Henricks, Mark (December 2001). 3656:"Is ISO 9000 really a standard?" 3244:"OBJECTIVE OF THE SAMPLE MANUAL" 1982:—Anti-bribery management systems 1912:certification benefits achieved; 1723:implementation of the standard. 1638: 1629: 1163: 1118:Section 3: Terms and definitions 132: 77: 36: 4303: 4140: 3987: 3872: 3837: 3753:Dalgleish, Scott (5 May 2003). 3710: 3591: 3534: 3487: 3473: 3459: 3437: 3415: 3390: 3368: 3339: 3313: 3287: 3278: 3269: 3236: 3211: 3183: 3171: 2894: 2867: 2840: 2805: 2778: 2716: 2606: 2579: 2567: 2536: 2505: 2478:Stamatis, D H (8 August 1995). 2471: 2441: 2423: 2288: 2254:"ISO 9000 – Quality management" 2143:, accessed on 20 September 2024 2118:, accessed on 20 September 2024 1988:—Road traffic safety management 1383: 1353: 1336:ISO 9000 Requirements include: 1309: 1293: 1252: 1193:Evolution of ISO 9000 standards 1179:accredited certification bodies 1148:the quality management system. 1115:Section 2: Normative references 1036:ISO/TC 176/SC 2 Quality systems 55:or discuss these issues on the 3833:. Abridged version. ISO. 2005. 2373:"The 'quality' you can't feel" 2274: 2260: 2246: 2219: 2121: 2108: 2081: 969:Evidence-based decision making 13: 1: 4382:10.1080/09537287.2021.1916638 4281:10.1080/14783363.2021.1997142 4165:10.1080/09537287.2019.1589010 4125:10.15446/innovar.v28n70.74449 4064:10.1080/14783363.2019.1625266 3694:Barnes, Frank (Spring 2000). 3559:10.1080/14783363.2017.1404428 3398:"ISO 9001 Quality management" 2296:"ISO 9000 Quality Management" 2195:Quality Management Principles 2074: 1798:, and procedures rather than 1739: 289: 156:secondary or tertiary sources 4480:Special issue "ISO9001:2015" 4328:10.1080/14783363.2014.906107 4310:Alič, Milena (5 June 2014). 4012:10.1080/14783363.2014.929231 2772:10.1016/j.intacc.2005.01.011 2561:10.1016/0956-7135(93)90166-L 2514:"ISO 9000 and HACCP Systems" 1242: 1234: 1226: 1218: 1210: 1199: 7: 3858:10.5465/amr.1996.9602161572 3654:Wade, Jim (May–June 2002). 2512:Adams, Catherine E (1994). 2431:"BSOL Academic – BSI Group" 2348:Wilson, Ian (4 June 2010). 2158:Managerial Auditing Journal 2069:Verification and Validation 1925: 1664:the claims made and adding 1438: 377:, such as those of Corbett 10: 6870: 4231:10.1016/j.ijpe.2020.108024 3911:10.1108/IJOPM-11-2014-0540 3512:10.1016/j.ijpe.2020.108024 1054:Quality management systems 254:quality management systems 6813: 6737: 6463: 5615: 4564: 4546: 3965:10.1080/00207540600733709 3616:10.1108/01443570710720630 2938:10.1002/9780470314661.ch3 2915:10.1108/02656710210415703 2888:10.1108/02656719710186867 2799:10.1108/02656710310493643 2737:10.1016/j.aap.2006.11.004 2710:10.1108/02656710210429618 2518:Food and Drug Law Journal 2395:The Case Against ISO 9000 2170:10.1108/02686900210429669 2102:10.1108/09544780210439734 2054:Quality management system 1059: 1049: 1041: 1031: 1021: 1011: 1003: 992:Contents of ISO 9001:2015 779: 776: 773: 651: 648: 645: 523: 520: 517: 3425:. ISO. 23 September 2015 2814:The Journal of Investing 2228:Total Quality Management 1837:, possibly indicating a 363:U.S. automotive industry 4451:10.1109/TEM.2004.830864 3828:"The ISO Survey – 2005" 2826:10.3905/joi.2003.319536 2543:Harrigan, W.F. (1993). 980:Relationship management 328:A few years later, the 306:standards, such as the 256:(QMS) standards by the 4418:(1st ed.). CRC-Press. 2654:10.1287/mnsc.1040.0358 1816: 1784: 1376:Other standards, like 1097: 304:government procurement 264:ensure that they meet 143:relies excessively on 3788:Entrepreneur Magazine 3718:"Debunking the myths" 3323:. ASQ. Archived from 3018:The ISO Survey – 2008 2352:. The Westgard Rules. 2240:10.1080/0954412998090 2141:10.1007/s007690050157 2034:List of ISO standards 2009:Conformity assessment 1812: 1780: 1778:According to Barnes: 1124:Section 5: Leadership 1092:A fish wholesaler in 1091: 394:customer satisfaction 4275:(15–16): 1691–1717. 4006:(11–12): 1255–1268. 3706:on 27 February 2009. 2371:(19 November 2000). 1206:Edition of ISO 9001 1145:Plan, Do, Check, Act 1133:Section 8: Operation 936:Engagement of people 780:No. of certificates 652:No. of certificates 524:No. of certificates 375:longitudinal studies 3481:"Iso/Ts 54001:2019" 3257:on 20 December 2019 3248:Isopocketguides.com 2015:published standards 1883:Financial distress. 1856:ISO 9000 withdrawal 1521:Pratt & Whitney 1456:is not like making 1454:Developing software 1127:Section 6: Planning 1000: 906: 770: 642: 514: 409: 6849:Quality management 4540:by standard number 3700:Review of Business 3327:on 25 October 2016 3105:on 27 January 2013 3069:on 31 October 2015 2991:on 17 January 2012 2641:Management Science 2459:on 20 October 2012 2049:Quality management 1921:and other factors. 1892:and other reasons. 1829:tends to follow a 1649:possibly contains 1331:process management 1130:Section 7: Support 1098: 998: 904: 887:Korea, Republic of 832:Russian Federation 768: 759:Korea, Republic of 682:Russian Federation 640: 512: 407: 275:quality management 6831: 6830: 4554:ISO romanizations 4432:978-0-8493-2063-7 4159:(13): 1091–1101. 3734:on 19 August 2017 3223:Qualitydigest.com 2947:978-0-470-31466-1 2404:978-1-86076-173-7 2212:978-92-67-10650-2 2135:2, 1997, p. 325, 2133:Accred Qual Assur 2039:Management system 1833:in the form of a 1802:and improvement. 1694: 1693: 1686: 1651:original research 1529:Sikorsky Aircraft 1513:McDonnell Douglas 1404:Plan-Do-Check-Act 1303:quality assurance 1288:Defense Standards 1250: 1249: 1086: 1085: 987: 986: 894: 893: 766: 765: 638: 637: 510: 509: 260:(ISO) which help 252:is a set of five 246: 245: 238: 228: 227: 220: 202: 167:"ISO 9000 family" 126: 125: 118: 70: 16:(Redirected from 6861: 6821: 6820: 4541: 4529: 4522: 4515: 4506: 4505: 4462: 4402: 4401: 4361: 4348: 4347: 4322:(7–8): 790–811. 4307: 4301: 4300: 4260: 4251: 4250: 4210: 4185: 4184: 4144: 4138: 4137: 4127: 4103: 4094: 4093: 4075: 4058:(5–6): 632–651. 4043: 4032: 4031: 3991: 3985: 3984: 3959:(8): 1881–1897. 3944: 3933: 3932: 3922: 3890: 3879: 3876: 3870: 3869: 3841: 3835: 3834: 3832: 3824: 3818: 3817: 3815: 3813: 3807:Quality Magazine 3798: 3792: 3791: 3779: 3770: 3769: 3767: 3765: 3759:Quality Magazine 3750: 3744: 3743: 3741: 3739: 3733: 3722: 3714: 3708: 3707: 3702:. Archived from 3691: 3678: 3677: 3675: 3673: 3667: 3660: 3651: 3642: 3639: 3628: 3627: 3595: 3589: 3588: 3570: 3538: 3532: 3531: 3491: 3485: 3484: 3477: 3471: 3470: 3469:. 26 March 2019. 3467:"Iso 18091:2019" 3463: 3457: 3456: 3454: 3452: 3441: 3435: 3434: 3432: 3430: 3419: 3413: 3412: 3410: 3408: 3394: 3388: 3387: 3385: 3383: 3372: 3366: 3365: 3363: 3361: 3352: 3343: 3337: 3336: 3334: 3332: 3317: 3311: 3310: 3308: 3306: 3291: 3285: 3282: 3276: 3273: 3267: 3266: 3264: 3262: 3256: 3250:. Archived from 3240: 3234: 3233: 3231: 3229: 3215: 3209: 3208: 3206: 3204: 3195: 3187: 3181: 3175: 3169: 3168: 3167: 3165: 3159: 3149: 3140: 3139: 3138: 3136: 3123: 3114: 3113: 3112: 3110: 3104: 3097: 3087: 3078: 3077: 3076: 3074: 3068: 3061: 3051: 3040: 3039: 3038: 3036: 3031:on 5 August 2011 3030: 3023: 3013: 3000: 2999: 2998: 2996: 2990: 2983: 2973: 2960: 2959: 2925: 2919: 2918: 2898: 2892: 2891: 2871: 2865: 2864: 2862: 2860: 2853:Researchgate.net 2844: 2838: 2837: 2809: 2803: 2802: 2782: 2776: 2775: 2755: 2749: 2748: 2720: 2714: 2713: 2695: 2686: 2677: 2676: 2666: 2656: 2638: 2629: 2618: 2617: 2610: 2604: 2603: 2601: 2599: 2583: 2577: 2571: 2565: 2564: 2540: 2534: 2533: 2509: 2503: 2502: 2500: 2498: 2475: 2469: 2468: 2466: 2464: 2455:. Archived from 2445: 2439: 2438: 2435:Bsieducation.org 2427: 2421: 2420: 2418: 2416: 2407:. Archived from 2387: 2381: 2380: 2365: 2354: 2353: 2345: 2336: 2335: 2321: 2312: 2311: 2309: 2307: 2292: 2286: 2285: 2278: 2272: 2271: 2264: 2258: 2257: 2250: 2244: 2243: 2223: 2217: 2216: 2200: 2190: 2184: 2183: 2181: 2153: 2144: 2125: 2119: 2112: 2106: 2105: 2090:The TQM Magazine 2085: 1689: 1682: 1678: 1675: 1669: 1666:inline citations 1642: 1641: 1634: 1525:Rockwell-Collins 1517:Northrop Grumman 1200: 1112:Section 1: Scope 1082: 1077: 1074: 1072: 1070: 1068: 1066: 1001: 997: 994: 993: 947:Process approach 907: 903: 771: 767: 643: 639: 515: 511: 410: 406: 351:return on assets 241: 234: 223: 216: 212: 209: 203: 201: 160: 136: 128: 121: 114: 110: 107: 101: 81: 80: 73: 62: 40: 39: 32: 21: 6869: 6868: 6864: 6863: 6862: 6860: 6859: 6858: 6834: 6833: 6832: 6827: 6809: 6733: 6459: 5611: 4560: 4542: 4539: 4533: 4500:ISO 9000 family 4496: 4411: 4409:Further reading 4406: 4405: 4362: 4351: 4308: 4304: 4261: 4254: 4211: 4188: 4145: 4141: 4104: 4097: 4044: 4035: 3992: 3988: 3945: 3936: 3891: 3882: 3877: 3873: 3842: 3838: 3830: 3826: 3825: 3821: 3811: 3809: 3799: 3795: 3780: 3773: 3763: 3761: 3751: 3747: 3737: 3735: 3731: 3720: 3716: 3715: 3711: 3692: 3681: 3671: 3669: 3665: 3658: 3652: 3645: 3640: 3631: 3596: 3592: 3539: 3535: 3492: 3488: 3483:. 11 June 2019. 3479: 3478: 3474: 3465: 3464: 3460: 3450: 3448: 3443: 3442: 3438: 3428: 3426: 3421: 3420: 3416: 3406: 3404: 3396: 3395: 3391: 3381: 3379: 3374: 3373: 3369: 3359: 3357: 3350: 3344: 3340: 3330: 3328: 3319: 3318: 3314: 3304: 3302: 3293: 3292: 3288: 3283: 3279: 3274: 3270: 3260: 3258: 3254: 3242: 3241: 3237: 3227: 3225: 3217: 3216: 3212: 3202: 3200: 3193: 3189: 3188: 3184: 3179:ISO Survey 2010 3176: 3172: 3163: 3161: 3157: 3151: 3150: 3143: 3134: 3132: 3125: 3124: 3117: 3108: 3106: 3102: 3095: 3089: 3088: 3081: 3072: 3070: 3066: 3059: 3053: 3052: 3043: 3034: 3032: 3028: 3021: 3015: 3014: 3003: 2994: 2992: 2988: 2981: 2975: 2974: 2963: 2948: 2926: 2922: 2899: 2895: 2872: 2868: 2858: 2856: 2845: 2841: 2810: 2806: 2783: 2779: 2756: 2752: 2721: 2717: 2693: 2687: 2680: 2636: 2630: 2621: 2612: 2611: 2607: 2597: 2595: 2584: 2580: 2572: 2568: 2541: 2537: 2510: 2506: 2496: 2494: 2492: 2476: 2472: 2462: 2460: 2447: 2446: 2442: 2429: 2428: 2424: 2414: 2412: 2411:on 23 June 2015 2405: 2389: 2388: 2384: 2366: 2357: 2346: 2339: 2322: 2315: 2305: 2303: 2294: 2293: 2289: 2280: 2279: 2275: 2266: 2265: 2261: 2252: 2251: 2247: 2224: 2220: 2213: 2198: 2192: 2191: 2187: 2154: 2147: 2127:Eicher, L. D., 2126: 2122: 2113: 2109: 2086: 2082: 2077: 2064:Test management 2059:Standardization 1928: 1899: 1858: 1827:Quality Circles 1772: 1742: 1690: 1679: 1673: 1670: 1655: 1643: 1639: 1632: 1509:Lockheed-Martin 1450: 1441: 1386: 1356: 1312: 1296: 1255: 1195: 1166: 1063: 1045:ISO 9000 family 1016: 996: 991: 990: 899: 402: 400:Global adoption 317: 315:Reasons for use 292: 250:ISO 9000 family 242: 231: 230: 229: 224: 213: 207: 204: 161: 159: 153: 149:primary sources 137: 122: 111: 105: 102: 94:help improve it 91: 82: 78: 41: 37: 28: 23: 22: 15: 12: 11: 5: 6867: 6857: 6856: 6851: 6846: 6829: 6828: 6826: 6825: 6814: 6811: 6810: 6808: 6807: 6802: 6797: 6792: 6787: 6782: 6777: 6772: 6767: 6762: 6757: 6752: 6747: 6741: 6739: 6735: 6734: 6732: 6731: 6726: 6721: 6716: 6713: 6708: 6703: 6698: 6693: 6688: 6683: 6678: 6673: 6668: 6663: 6658: 6653: 6648: 6643: 6638: 6633: 6628: 6623: 6618: 6613: 6608: 6603: 6598: 6593: 6588: 6583: 6578: 6573: 6568: 6563: 6558: 6553: 6548: 6543: 6538: 6533: 6528: 6523: 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4908: 4903: 4898: 4893: 4888: 4883: 4878: 4873: 4868: 4863: 4858: 4853: 4848: 4843: 4838: 4833: 4828: 4823: 4818: 4813: 4808: 4803: 4798: 4797: 4796: 4791: 4786: 4781: 4776: 4766: 4761: 4756: 4751: 4746: 4741: 4736: 4731: 4726: 4721: 4716: 4711: 4706: 4701: 4696: 4691: 4686: 4685: 4684: 4679: 4674: 4669: 4664: 4659: 4654: 4649: 4644: 4639: 4634: 4629: 4624: 4614: 4609: 4604: 4599: 4594: 4589: 4584: 4579: 4574: 4568: 4566: 4562: 4561: 4547: 4544: 4543: 4532: 4531: 4524: 4517: 4509: 4503: 4502: 4495: 4494:External links 4492: 4491: 4490: 4476: 4474:The ISO Survey 4471: 4466: 4463: 4434: 4410: 4407: 4404: 4403: 4376:(4): 330–344. 4349: 4302: 4252: 4186: 4139: 4095: 4033: 3986: 3934: 3880: 3871: 3852:(1): 254–285. 3836: 3819: 3793: 3771: 3745: 3709: 3679: 3668:on 7 July 2006 3643: 3629: 3610:(2): 226–247. 3590: 3553:(1–2): 23–42. 3533: 3486: 3472: 3458: 3436: 3414: 3389: 3367: 3338: 3312: 3286: 3277: 3268: 3235: 3210: 3182: 3170: 3141: 3115: 3079: 3041: 3001: 2961: 2946: 2920: 2893: 2866: 2839: 2804: 2777: 2766:(2): 151–172. 2750: 2715: 2678: 2647:(7): 1607–16. 2619: 2605: 2578: 2566: 2555:(2): 105–111. 2535: 2524:(4): 603–607. 2504: 2490: 2470: 2440: 2422: 2403: 2382: 2355: 2337: 2313: 2287: 2273: 2259: 2245: 2218: 2211: 2185: 2145: 2120: 2107: 2079: 2078: 2076: 2073: 2072: 2071: 2066: 2061: 2056: 2051: 2046: 2041: 2036: 2031: 2026: 2021: 2016: 2006: 2001: 1995: 1989: 1983: 1977: 1971: 1965: 1959: 1953: 1947: 1941: 1935: 1927: 1924: 1923: 1922: 1919: 1916: 1913: 1910: 1907: 1898: 1895: 1894: 1893: 1890: 1887: 1884: 1881: 1877: 1874: 1870: 1867: 1866:certification. 1857: 1854: 1839:management fad 1771: 1768: 1767: 1766: 1763: 1760: 1757: 1753: 1750: 1741: 1738: 1737: 1736: 1732: 1728: 1724: 1720: 1716: 1708: 1707: 1704: 1701: 1692: 1691: 1646: 1644: 1637: 1631: 1628: 1627: 1626: 1623:ISO 17025:2017 1620: 1612: 1604: 1595: 1586: 1576: 1564: 1554: 1536: 1497:Allison Engine 1484: 1449: 1446: 1440: 1437: 1436: 1435: 1432: 1429: 1426: 1423: 1420: 1417: 1414: 1385: 1382: 1374: 1373: 1370: 1360:ISO 14001:2004 1355: 1352: 1351: 1350: 1347: 1344: 1341: 1311: 1308: 1295: 1292: 1281: 1280: 1275:ISO 9003:1987 1273: 1268:ISO 9002:1987 1266: 1261:ISO 9001:1987 1254: 1251: 1248: 1247: 1244: 1240: 1239: 1236: 1232: 1231: 1228: 1224: 1223: 1220: 1216: 1215: 1212: 1208: 1207: 1204: 1194: 1191: 1165: 1162: 1158:quality policy 1141: 1140: 1137: 1134: 1131: 1128: 1125: 1122: 1119: 1116: 1113: 1084: 1083: 1061: 1057: 1056: 1051: 1047: 1046: 1043: 1039: 1038: 1033: 1029: 1028: 1023: 1019: 1018: 1013: 1012:Latest version 1009: 1008: 1005: 995: 988: 985: 984: 981: 978: 974: 973: 970: 967: 963: 962: 959: 956: 952: 951: 948: 945: 941: 940: 937: 934: 930: 929: 925: 922: 918: 917: 914: 913:Customer focus 911: 898: 895: 892: 891: 888: 885: 881: 880: 877: 874: 870: 869: 866: 863: 859: 858: 855: 854:United Kingdom 852: 848: 847: 844: 841: 837: 836: 833: 830: 826: 825: 822: 819: 815: 814: 811: 808: 804: 803: 800: 797: 793: 792: 789: 786: 782: 781: 778: 775: 764: 763: 760: 757: 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CRC Press. 2483: 2482: 2474: 2458: 2454: 2450: 2444: 2436: 2432: 2426: 2410: 2406: 2400: 2396: 2392: 2386: 2378: 2374: 2370: 2364: 2362: 2360: 2351: 2344: 2342: 2333: 2332: 2327: 2320: 2318: 2301: 2297: 2291: 2283: 2277: 2269: 2263: 2255: 2249: 2241: 2237: 2233: 2229: 2222: 2214: 2208: 2204: 2197: 2196: 2189: 2180: 2175: 2171: 2167: 2163: 2159: 2152: 2150: 2142: 2138: 2134: 2130: 2124: 2117: 2111: 2103: 2099: 2095: 2091: 2084: 2080: 2070: 2067: 2065: 2062: 2060: 2057: 2055: 2052: 2050: 2047: 2045: 2042: 2040: 2037: 2035: 2032: 2030: 2027: 2025: 2022: 2020: 2017: 2014: 2010: 2007: 2005: 2002: 1999: 1996: 1994:—Energy Audit 1993: 1990: 1987: 1984: 1981: 1978: 1975: 1974:ISO/IEC 27000 1972: 1969: 1966: 1963: 1960: 1957: 1954: 1951: 1948: 1945: 1942: 1939: 1936: 1933: 1930: 1929: 1920: 1917: 1914: 1911: 1908: 1905: 1904: 1903: 1891: 1888: 1885: 1882: 1878: 1875: 1871: 1868: 1864: 1863: 1862: 1853: 1850: 1846: 1842: 1840: 1836: 1832: 1828: 1823: 1819: 1815: 1811: 1807: 1803: 1801: 1800:understanding 1797: 1793: 1787: 1783: 1779: 1776: 1764: 1761: 1758: 1756:organization. 1754: 1751: 1748: 1747: 1746: 1733: 1729: 1725: 1721: 1717: 1715:organisation. 1713: 1712: 1711: 1705: 1702: 1699: 1698: 1697: 1688: 1685: 1677: 1667: 1663: 1659: 1653: 1652: 1647:This section 1645: 1636: 1635: 1630:Effectiveness 1624: 1621: 1618: 1617: 1613: 1610: 1609: 1605: 1601: 1600: 1596: 1593: 1591: 1590:ISO/IEC 90003 1587: 1583: 1581: 1577: 1574: 1570: 1569: 1565: 1561: 1559: 1555: 1552: 1548: 1544: 1540: 1537: 1534: 1530: 1526: 1522: 1518: 1514: 1510: 1506: 1502: 1498: 1494: 1490: 1489: 1485: 1482: 1481: 1476: 1475: 1474: 1470: 1468: 1463: 1459: 1455: 1445: 1433: 1430: 1427: 1424: 1421: 1418: 1415: 1412: 1411: 1410: 1407: 1405: 1400: 1398: 1397:ISO 9001:2015 1393: 1391: 1381: 1379: 1371: 1368: 1367: 1366: 1363: 1361: 1348: 1345: 1342: 1339: 1338: 1337: 1334: 1332: 1328: 1324: 1320: 1316: 1315:ISO 9001:2000 1307: 1304: 1300: 1299:ISO 9000:1994 1291: 1289: 1285: 1284:ISO 9000:1987 1278: 1274: 1271: 1267: 1264: 1260: 1259: 1258: 1245: 1241: 1237: 1233: 1229: 1225: 1221: 1217: 1213: 1209: 1205: 1202: 1201: 1198: 1190: 1186: 1182: 1180: 1175: 1174:accreditation 1171: 1164:Certification 1161: 1159: 1153: 1149: 1146: 1138: 1135: 1132: 1129: 1126: 1123: 1120: 1117: 1114: 1111: 1110: 1109: 1106: 1104: 1103: 1095: 1090: 1081: 1076: 1062: 1058: 1055: 1052: 1048: 1044: 1040: 1037: 1034: 1030: 1027: 1024: 1020: 1014: 1010: 1006: 1002: 982: 979: 976: 975: 971: 968: 965: 964: 960: 957: 954: 953: 949: 946: 943: 942: 938: 935: 932: 931: 926: 923: 920: 919: 915: 912: 909: 908: 902: 889: 886: 883: 882: 878: 876:United States 875: 872: 871: 867: 864: 861: 860: 856: 853: 850: 849: 845: 842: 839: 838: 834: 831: 828: 827: 823: 820: 817: 816: 812: 809: 806: 805: 801: 798: 795: 794: 790: 787: 784: 783: 772: 761: 758: 755: 754: 750: 748:United States 747: 744: 743: 739: 736: 733: 732: 728: 725: 722: 721: 717: 714: 711: 710: 706: 703: 700: 699: 695: 692: 689: 688: 684: 681: 678: 677: 673: 670: 667: 666: 662: 659: 656: 655: 644: 633: 630: 627: 626: 622: 619: 616: 615: 611: 609:United States 608: 605: 604: 600: 597: 594: 593: 589: 586: 583: 582: 578: 575: 572: 571: 567: 564: 561: 560: 556: 553: 550: 549: 545: 542: 539: 538: 534: 531: 528: 527: 516: 505: 502: 499: 496: 493: 490: 487: 486: 482: 479: 476: 473: 470: 467: 464: 463: 459: 456: 453: 450: 447: 444: 441: 438: 437: 433: 430: 427: 424: 421: 418: 415: 412: 411: 405: 397: 395: 391: 386: 384: 380: 376: 371: 368: 364: 359: 354: 352: 348: 342: 340: 335: 331: 330:UK Government 326: 323: 312: 309: 305: 301: 297: 287: 283: 280: 276: 271: 267: 263: 262:organizations 259: 255: 251: 240: 237: 222: 219: 211: 200: 197: 193: 190: 186: 183: 179: 176: 172: 169: – 168: 164: 163:Find sources: 157: 151: 150: 146: 141:This article 139: 135: 130: 129: 120: 117: 109: 99: 95: 89: 86:This article 84: 75: 74: 69: 67: 60: 59: 54: 53: 48: 43: 34: 33: 30: 19: 18:ISO 9001:2000 6676:27000 series 4442: 4438: 4415: 4373: 4369: 4319: 4315: 4305: 4272: 4268: 4222: 4218: 4156: 4152: 4142: 4115: 4111: 4055: 4051: 4003: 3999: 3989: 3956: 3952: 3920:10400.1/7379 3905:(1): 23–41. 3902: 3898: 3874: 3849: 3845: 3839: 3822: 3810:. 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TÜV SÜD. 2234:: 95–106. 2164:(5): 245. 2096:(5): 297. 2075:References 2029:ISO/TC 176 1968:IATF 16949 1835:bell curve 1740:Advantages 1658:improve it 1533:Sundstrand 1462:counseling 1390:ISO/TC 176 924:Leadership 506:1,138,155 290:Background 268:and other 208:March 2012 178:newspapers 145:references 52:improve it 6198:15926 WIP 5562:9592/9593 5487:9000/9001 5375:8805/8806 4488:1224-5410 4398:236572508 4390:0953-7287 4344:153397112 4336:1478-3363 4297:243854704 4289:1478-3363 4247:233861800 4239:0925-5273 4181:149820591 4173:0953-7287 4134:2248-6968 4090:201319741 4082:1478-3363 4028:154059597 4020:1478-3363 3981:108464851 3973:0020-7543 3929:0144-3577 3624:0144-3577 3585:158500304 3577:1478-3363 3528:233861800 3520:0925-5273 3429:2 October 3382:9 October 3261:18 August 3228:18 August 2956:1940-6339 2834:154978556 2820:: 71–77. 1992:ISO 50001 1986:ISO 39001 1980:ISO 37001 1962:ISO 19011 1956:ISO 14001 1950:ISO 13485 1944:ISO 10014 1938:ISO 10012 1932:ISO 10006 1831:lifecycle 1662:verifying 1608:ISO 18091 1580:ISO 13485 1388:In 2012, 1378:ISO 19011 1323:ISO 9002, 1071:/standard 1032:Committee 1007:Published 631:Australia 503:1,126,460 500:1,096,987 497:1,111,698 494:1,118,510 491:1,064,785 58:talk page 6823:Category 4548:List of 4459:19656993 3331:20 April 3177:Source: 2745:17166474 2673:20110397 2530:26659453 2205:. 2015. 2004:Annex SL 1926:See also 1674:May 2013 1439:Auditing 1395:The new 1327:ISO 9003 1319:ISO 9001 1017:Sep 2015 999:ISO 9001 802:130,066 791:257,076 777:Country 674:138,892 663:297,037 649:Country 546:168,960 535:342,801 521:Country 460:951,486 279:ISO 9001 266:customer 6854:Quality 6724:29199-2 6596:23094-2 6591:23094-1 6581:23090-3 6450:19794-5 6445:19775-1 6233:16612-2 6223:16355-1 5912:13406-2 5870:12234-2 5638:10118-3 4112:Innovar 3764:10 June 3725:Iso.org 3305:9 April 3198:Iso.org 2592:iso.org 1998:AS 9100 1796:control 1656:Please 1568:TL 9000 1543:QS 9000 1539:PS 9000 1094:Tsukiji 1060:Website 890:23,400 879:28,935 868:37,493 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