1160:, a quality management system scope, and quality objectives. The standard no longer requires compliant organizations to issue a formal Quality Manual. The standard does require the retention of numerous records, as specified throughout the standard. New for the 2015 release is a requirement for an organization to assess risks and opportunities (section 6.1) and to determine internal and external issues relevant to its purpose and strategic direction (section 4.1). The organization must demonstrate how the standard's requirements are being met, while the external auditor's role is to determine the quality management system's effectiveness. More detailed interpretation and implementation examples are often sought by organizations seeking more information in what can be a very technical area.
1392:– responsible for ISO 9001 development – celebrated 25 years of implementing ISO 9001 and concluded that it was necessary to create a new QMS model for the next 25 years. They subsequently commenced the official work on creating a revision of ISO 9001, starting with the new QM principles. This moment was considered by important specialists in the field as the "beginning of a new era in the development of quality management systems". As a result of the intensive work from this technical committee, the revised standard ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed; however, the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards.
1574:. In 1998 QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. The TL 9000 standard is made up of two handbooks: the QMS Requirements Handbook, and the QMS Measurement Handbook. The current versions of the Requirements and Measurements Handbooks are 6.0. Unlike ISO 9001 or other sector-specific standards, TL 9000 includes standardized product and process measurements that must be reported into a central repository, which allows organizations to benchmark their performance in key process areas against peer organizations. TL 9000 R6.0 contains the full text of ISO 9001:2015.
1444:
is supposed to, find out where it can improve, and correct or prevent identified problems. It is considered healthier for internal auditors to audit outside their usual management line to bring a degree of independence to their judgements. Supporting papers are provided by the ISO 9001 Auditing
Practices Group. This is constituted as an informal group of quality management system (QMS) experts, auditors, and practitioners, drawn from the ISO Technical Committee 176 Quality Management and Quality Assurance (ISO/TC 176) and the International Accreditation Forum (IAF).
1080:
1333:(the monitoring and optimization of a company's tasks and activities, instead of just inspection of the final product). The 2000 version also demanded involvement by upper executives in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators. Another goal was to improve effectiveness via process performance metrics: numerical measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit.
1185:
are no major nonconformities, the certification body issues a certificate. Where major nonconformities are identified, the organization presents an improvement plan to the certification body (e.g., corrective action reports showing how the problems will be resolved); once the certification body is satisfied that the organization has carried out sufficient corrective action, it issues a certificate. The certificate is limited by a particular scope (e.g., production of golf balls) and displays the addresses to which the certificate refers.
1734:
non-compliance with the appropriate section of the standard; however, to most executives, this is like speaking a foreign language. Auditors that can clearly identify and communicate areas for improvement in language and terms executive management understands facilitate action on improvement initiatives by the companies they audit. When management doesn't understand why they were non-compliant and the business implications associated with non-compliance, they simply ignore the reports and focus on what they do understand.
1730:
failures if they always receive shipments on-time or have a positive experience in some other dimension of customer service. An ISO system should take into account all areas of the customer experience and the industry expectations, and seek to improve them on a continual basis. This means taking into account all processes that deal with the three stakeholders (customers, suppliers, and organization). Only then can a company sustain improvements in the customer's experience.
6818:
1089:
320:
helped reduce the need for subcontract supplier quality development by establishing basic requirements for a supplier to assure product quality. The ISO 9001 requirements could be tailored to meet specific contractual situations, depending on the complexity of the product, business type (design responsibility, manufacture only, distribution, servicing, etc.), and risk to the procurer. For example, the food industry combined the ISO 9000 series with
134:
1639:
38:
1172:(ISO) does not certify organizations themselves. Numerous certification bodies exist that audit organizations and issue ISO 9001 compliance certificates upon success. Although commonly referred to as "ISO 9000" certification, the actual standard to which an organization's quality management system can be certified is ISO 9001:2015 (ISO 9001:2008 expired around September 2018). Many countries have formed
1744:
guidelines provide a comprehensive model for quality management systems that can make any company competitive". Sroufe and
Curkovic, (2008) found benefits ranging from registration required to remain part of a supply base, better documentation, to cost benefits, and improved involvement and communication with management. According to ISO the 2015 version of the standard brings the following benefits:
79:
1562:
industry-specific requirements. After the new edition of ISO 9001:2015 the ISO/TS 16949:2009 was also completely revised and reissued by IATF (International
Automotive Task Force). IATF 16949:2016 is now a stand-alone standard that doesn't include the ISO 9001:2015 requirements but still refers to them and works as an additional automotive-specific requirement to ISO 9001.
392:(2007) identified operational improvements (e.g., cycle time reduction, inventory reductions) as following from certification. Internal process improvements in organizations lead to externally observable improvements. The benefit of increased international trade and domestic market share, in addition to the internal benefits such as
1878:
Some companies may have considered their ISO 9001 certification as a first step into quality management and now want to evolve their quality management systems by advancing to other alternative certifications (e.g., IATF 16949:2016, in the automobile industry) or towards other more demanding quality
1729:
How well the ISO system focuses on improving the customer experience. The broadest definition of quality is "Whatever the customer perceives good quality to be." This means that a company doesn't necessarily have to make a product that never fails; some customers have a higher tolerance for product
1583:
is the medical industry's equivalent of ISO 9001. ISO 13485:2016 is a stand-alone standard. Because ISO 13485 is relevant to medical device manufacturers (unlike ISO 9001, which is applicable to any industry), and because of the differences between the two standards relating to continual improvement,
1443:
Two types of auditing are required to become registered to the standard: auditing by an external certification body (external audit) and audits by internal staff trained for this process (internal audits). The aim is a continual review and assessment process to verify that the system is working as it
1804:
Wade argues that ISO 9000 is effective as a guideline, but that promoting it as a standard "helps to mislead companies into thinking that certification means better quality, ... the need for an organization to set its own quality standards". In short, Wade argues that reliance on the specifications
1725:
The degree of effective implementation of the standard (i.e., internalization of the standard in the processes of the organization). That is, how well the ISO system integrates into current business practices. Many organizations that implement ISO try to make their system fit into a cookie-cutter
1717:
Motivations to adopt the standard. Internal motivations such as a genuine desire to improve the product quality, company processes, and process efficiency tend to facilitate the implementation of the standard and to increase the effectiveness of the certification. Organizations that implement an ISO
1188:
An ISO 9001 certificate is not a once-and-for-all award but must be renewed, in accordance with the requirements of ISO 17021, at regular intervals recommended by the certification body, usually once every three years. There are no grades of competence within ISO 9001: either a company is certified
310:
MIL-Q-9858 standard in 1959, and the United
Kingdom's Def Stan 05–21 and 05–24. Large organizations that supplied government procurement agencies often had to comply with a variety of quality assurance requirements for each contract awarded, which led the defense industry to adopt mutual recognition
1900:
According to the latest data made available by ISO, approximately 60,000 organizations lose the certification every year. Given that there are approximately 1,000,000 certified organizations worldwide, and that 1/3 of these (approx. 333,333) must renew the certificate every year, the yearly average
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A common criticism of ISO 9000 and 9001 is the amount of money, time, and paperwork required for a complete implementation, and later, when needed, ISO 9001 certification. Dalgleish cites the "inordinate and often unnecessary paperwork burden" of ISO, and says that "quality managers feel that ISO's
1743:
Proper quality management can improve business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. The quality principles in ISO 9000:2000 are also sound, according to Wade and Barnes, who says that "ISO 9000
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Making a convenient analysis of the internal context of the company that wants to adopt the standard, preparing for the implementation of the standard (e.g. training), planning for the implementation of the standard in the organisation, and the organisational (personnel, culture) receptivity to the
1471:
Over time, various industry sectors have wanted to standardize their interpretations of the guidelines within their own marketplace. This is partly to ensure that their versions of ISO 9000 have their specific requirements, but also to try and ensure that more appropriately trained and experienced
1155:
The standard no longer specifies that the organization shall issue and maintain documented procedures, but ISO 9001:2015 requires the organization to document any other procedures required for its effective operation. The standard also requires the organization to issue and communicate a documented
1151:
Before the certification body can issue or renew a certificate, the auditor must be satisfied that the company being assessed has implemented the requirements of sections 4 to 10. Sections 1 to 3 are not directly audited against, but because they provide context and definitions for the rest of the
1147:
cycle in a process-based approach but is now further encouraging this to have risk-based thinking (section 0.3.3 of the introduction). The purpose of the quality objectives is to determine the conformity of the requirements (customers and organizations), facilitate effective deployment, and improve
1847:
Pickrell argues that ISO systems merely gauge whether the processes are being followed. It does not gauge how good the processes are or whether the correct parameters are being measured and controlled to ensure quality. Furthermore, when unique technical solutions are involved in the creation of a
1184:
An organization applying for ISO 9001 certification is audited based on an extensive sample of its sites, functions, products, services, and processes. The auditor presents a list of problems (defined as "nonconformities", "observations", or "opportunities for improvement") to management. If there
1788:
One study showing reasons for not adopting this standard include the risks and uncertainty of not knowing if there are direct relationships to improved quality, and what kind and how many resources will be needed. Additional risks include how much certification will cost, increased bureaucratic
319:
The global adoption of ISO 9001 may be attributable to several factors. In the early days, the ISO 9001 (9002 and 9003) requirements were intended to be used by procuring organizations, such as contractors and design activities, as the basis of contractual arrangements with their suppliers. This
1843:
Dytz argues that ISO 9001 certification is based on 7 management principles and that companies are free to develop their internal tools and working methods, however, the model adopted to audit and certify companies does not evaluate the effectiveness of these methods. Even when there is still a
1305:
via preventive actions, instead of just checking final product, and continued to require evidence of compliance with documented procedures. As with the first edition, the down-side was that companies tended to implement its requirements by creating shelf-loads of procedure manuals, and becoming
1561:
is an interpretation agreed upon by major automotive manufacturers (American and
European manufacturers); the latest version is based on ISO 9001:2008. The emphasis on a process approach is stronger than in ISO 9001:2008. ISO/TS 16949:2009 contains the full text of ISO 9001:2008 and automotive
285:
Third-party certification bodies confirm that organizations meet the requirements of ISO 9001. Over one million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been
272:
needs within the statutory and regulatory requirements related to a product or service. The ISO refers to the set of standards as a "family", bringing together the standard for quality management systems and a set of "supporting standards", and their presentation as a family facilitates their
324:
as a single management system. If a chosen supplier was weak in the controls of their measurement equipment (calibration), and hence QC/inspection results, that specific requirement would be invoked in the contract. Adopting a single quality assurance requirement also leads to cost savings
1820:
Dalgleish argues: "... quality has a positive effect on return on investment, market share, sales growth, better sales margins, and competitive advantage,...taking a quality approach is unrelated to ISO 9000 registration." In fact, ISO itself advises that ISO 9001 can be implemented without
1859:
ISO 9001 certification has a three-year validity period. At the end of this period, every certified organization must renew its certificate. Not all organizations are successful in their renewal. Some organizations are not able to renew the certificate, because they do not conform to all
1733:
How well the auditor finds and communicates areas of improvement. While ISO auditors may not provide consulting to the clients they audit, there is the potential for auditors to point out areas of improvement. Many auditors simply rely on submitting reports that indicate compliance or
369:
showed better overall financial performance was achieved for companies in
Denmark. Rajan and Tamimi (2003) showed that ISO 9001 certification resulted in superior stock market performance and suggested that shareholders were richly rewarded for the investment in an ISO 9001 system.
1176:
bodies to authorize ("accredit") the certification bodies. Both the accreditation bodies and the certification bodies charge fees for their services. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the
1808:
The standard is seen as especially prone to failure when a company is interested in certification before quality. Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality. ISO's Roger Frost suggested:
344:
In addition to many stakeholders' benefits, several studies have identified significant financial benefits for organizations certified to ISO 9001, with an ISO analysis of 42 studies showing that implementing the standard enhances financial performance. Corbett
1871:
Some companies may believe that they have internalized the certification benefits into their processes and do not feel the need for formal certification as they can continue to conform to the ISO 9001 standard without formal registration within a certification
1848:
new part, ISO does not validate the robustness of the technical solution—a key part of advanced quality planning. It is not unheard of for an ISO-certified plant to display poor quality performance due to poor process selection and/or poor technical solutions.
1718:
system without this desire often take the cheapest road to get a certificate on the wall and ignore problem areas uncovered in the audits. External motivations (such as stakeholder pressure or customer demand) tend to produce lower certification benefits.
1844:
superficial analysis of this effectiveness, mainly due to the time available to audit these companies, the certifications do not distinguish two companies with the same business model, with regard to their internal capacity and quality of management.
336:
on
Standards, Quality and International Competitiveness, Cmd 8621, and Third-Party Certification of Quality Management Systems was born under the auspices of the National Accreditation Council of Certification Bodies (NACCB), which has become the
1864:
Some companies may think that the total cost outweighs the certification benefits. This is the most cited reason for voluntary decertification, but some research suggests that economic underperformance is not the reason why firms lose the
1601:
is quality management system requirements for the design, development, production, installation, and service of products for the petroleum, petrochemical, and natural gas industries. It is equivalent to API Spec Q1 without the
Monogram
1329:. Design and development procedures were required only if a company does, in fact, engage in the creation of new products. The 2000 version sought to make a radical change in thinking by actually placing front and center the concept of
360:
found similarly superior performance and demonstrated that this was statistically significant and not a function of organization size. Naveha and Marcus claimed that implementing ISO 9001 led to superior operational performance in the
3443:
1901:
propensity for ISO 9001 withdrawal can be estimated roughly at 18% (60,000/333,333). The propensity of a given organization to lose its certification can be estimated, depending on several factors specific to the organization:
281:
deals with the requirements that organizations wishing to meet the standard must fulfill. ISO/TS 9002 offers guidelines for the application of ISO 9001. ISO 9004 gives guidance on achieving sustained organizational success.
1774:
overhead and paperwork are excessive and extremely inefficient". The level of minimum documentation for a minimum scope organization has been greatly reduced, going from ISO 9001:2000 to ISO 9001:2008 to ISO 9001:2015.
1713:
Commitment of senior management to monitor, control, and improve quality. Senior managers must be strongly involved in the quality management activities, starting with the definition of a quality strategy for the
1362:. There were no new requirements. For example, in ISO 9001:2008, a quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version.
927:
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
1754:
By putting customers first, organizations can make sure they consistently meet customer needs and enhance customer satisfaction. This can lead to more repeat customers, new clients and increased business for the
1189:(meaning that it is committed to the method and model of quality management described in the standard) or it is not. In this respect, ISO 9001 certification contrasts with measurement-based quality systems.
1748:
By assessing their context, organizations can define who is affected by their work and what they expect. This enables clearly stated business objectives and the identification of new business opportunities.
1425:
Less prescriptive requirements for documentation: the organization can now decide, in addition to the mandatory documents and records, what documented information it needs and in what format it should be
1290:("MIL SPECS"), and so was well-suited to manufacturing. The emphasis tended to be placed on conformance with procedures rather than the overall process of management, which was likely the actual intent.
1358:
ISO 9001:2008 in essence re-narrates ISO 9001:2000. The 2008 version only introduced clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with
385:(2002), have indicated that while there is some evidence of this, the improvement is partly driven by the fact that there is a tendency for better-performing companies to seek ISO 9001 certification.
1257:
ISO 9000:1987 had the same structure as the UK Standard BS 5750, with three "models" for quality management systems, the selection of which was based on the scope of activities of the organization:
6144:
1785:
Wilson suggests that ISO standards "elevate inspection of the correct procedures over broader aspects of quality", and therefore, "the workplace becomes oppressive and quality is not improved".
1464:
services, yet the ISO 9001 guidelines, because they are business management guidelines, can be applied to each of these. Diverse organizations—police departments (United States), professional
983:
An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
1402:
The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the
1105:
is a document of approximately 30 pages available from the national standards organization in each country. Only ISO 9001 is directly audited against for third-party assessment purposes.
1868:
In some industries, there may be too many competitors already certified which may create the sensation that the potential for competitive advantage gained from (re)certification is lower.
1197:
The ISO 9000 standard is continually being revised by standing technical committees and advisory groups, who receive feedback from those professionals who are implementing the standard.
916:
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
3640:
Sroufe, Robert and Sime
Curkovic, "An examination of ISO 9000:2000 and supply chain quality assurance." Journal of Operations Management, Volume 26, Issue 4, July 2008, Pages 503–520
1781:"Opponents claim that it is only for documentation. Proponents believe that if a company has documented its quality systems, then most of the paperwork has already been completed."
1758:
Organizations work in a more efficient way as all their processes are aligned and understood by everyone. This increases productivity and efficiency, bringing internal costs down.
3716:
1860:
requirements, and others simply decide not to renew the certificate. There are several reasons why an organization may lose or decide not to renew its ISO 9000 certification:
1482:
guidelines are an interpretation of ISO 9000 produced by the UK Board of Trade to suit the processes of the information technology industry, especially software development.
1181:(CB) are accepted worldwide. Certification bodies themselves operate under another quality standard, ISO/IEC 17021, while accreditation bodies operate under ISO/IEC 17011.
2722:
Naveh, Eitan; Marcus, Alfred (2007). "Financial performance, ISO 9000 standard and safe driving practices effects on accident rate in the U.S. Motor carrier industry".
311:
of NATO AQAP, MIL-Q, and Def Stan standards. Eventually, industries adopted ISO 9000 instead of forcing contractors to adopt multiple—and often similar—requirements.
1813:"If you just want the certificate on the wall, chances are you will create a paper system that doesn't have much to do with the way you actually run your business."
373:
While the connection between superior financial performance and ISO 9001 may be seen from the examples cited, there remains no proof of direct causation, though
3217:
1399:
management system standard helps ensure that consumers can secure reliable, desired quality goods and services. This further increases benefits for a business.
1817:
Certification by an independent auditor is often seen as the problem area, and according to Barnes, "has become a vehicle to increase consulting services".
1618:
is the
Quality management system with particular requirements for the application of ISO 9001:2015 for electoral organizations at all levels of government.
5656:
155:
148:
4148:"What really matters for a successful implementation of Lean production? A multiple linear regression model based on European manufacturing companies"
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People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
3294:"ISO/IEC 17021-1:2015 Conformity assessment — Requirements for bodies providing audit and certification of management systems — Part 1: Requirements"
4464:
Naveh, E. (1999). ISO 9000 survey'99: An analytical tool to assess the costs, benefits and savings of ISO 9000 registration. QSU Publishing Company.
5651:
97:
4436:
Naveh, E.; Marcus, A. (2004). "When Does the ISO 9000 Quality Assurance Standard Lead to Performance Improvement? Assimilation and Going Beyond".
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quality manual instead of creating a manual that documents existing practices and only adds new processes to meet the ISO standard when necessary.
1306:
burdened with an ISO bureaucracy. In some companies, adapting and improving processes could actually be impeded by the quality management system.
5873:
4478:
5661:
1490:
is the Aerospace Basic Quality System Standard, an interpretation developed by major aerospace manufacturers. Those major manufacturers include
5156:
4534:
2201:
2022:
2011:
1597:
1169:
1025:
295:
257:
1413:
High-Level Structure of 10 clauses is implemented. Now all new management system standards released by ISO will have this high-level structure
2447:
2900:
Santos, Leticia; Escanciano, Carmen (2002). "Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage".
396:, interdepartmental communications, work processes, and customer/supplier partnerships derived, far exceeds any and all initial investment.
3694:
5378:
3089:
2087:
Poksinska, Bozena; Dahlgaard, Jens Jörn; Antoni, Marc (2002). "The state of ISO 9000 certification: A study of Swedish organizations".
6348:
3283:
ISO/IEC 17011: "Conformity assessment. General requirements for accreditation bodies accrediting conformity assessment bodies" (2004).
6453:
6373:
6164:
6159:
6005:
1422:
Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement
3727:
3396:
3374:
3242:
6171:
3801:
3753:
362:
325:
throughout the supply chain by reducing the administrative burden of maintaining multiple sets of quality manuals and procedures.
2690:"ISO 9000 registration's impact on sales and profitability: A longitudinal analysis of performance before and after accreditation"
4525:
1419:
A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy
1330:
3444:"BSI obtains first global accreditation from ANAB to certify organizations to the new Quality Management standard ISO 9001:2015"
302:
that were proposed to ISO in 1979. However, its history can be traced back some twenty years before that, to the publication of
6704:
4894:
3319:
365:. Sharma identified similar improvements in operating performance and linked this to superior financial performance. Chow-Chua
273:
integrated application within an organisation. ISO 9000 deals with the fundamentals and vocabulary of QMS, including the seven
3274:
ISO/IEC 17021: "Conformity assessment. Requirements for bodies providing audit and certification of management systems" (2011)
2389:
198:
5066:
4430:
2944:
2401:
2209:
170:
6773:
6574:
6097:
5480:
5071:
5041:
4365:"ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents"
2478:
338:
1570:
is the Telecom Quality Management and Measurement System Standard, an interpretation developed by the telecom consortium,
1452:
The ISO 9001 standard is generic; its parts must be carefully interpreted to make sense within a particular organization.
6418:
5748:
5545:
1945:—Quality management—Managing an organization for quality results — Guidance for realizing financial and economic benefits
1709:
The effectiveness of the ISO system being implemented depends on a number of factors, the most significant of which are:
307:
1544:
is an interpretation agreed upon by major automotive manufacturers (GM, Ford, Chrysler). It includes techniques such as
4869:
3877:
Dytz, Andre (2019). WHY DO ISO 9001 COMPANIES FAIL?A reflection for board members, consultants and certification bodies
177:
2929:
A Collection of Papers Presented at the 55th Conference on Glass Problems: Ceramic Engineering and Science Proceedings
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4422:
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2017:
1682:
1549:
1545:
1503:
235:
217:
115:
65:
1664:
6509:
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5525:
4214:"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents"
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3654:
3495:"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents"
3053:
3015:
2975:
2612:
2155:
Tsim, Y.C.; Yeung, V.W.S.; Leung, Edgar T.C. (2002). "An adaptation to ISO 9001:2000 for certified organizations".
51:
3598:
1143:
Essentially, the layout of the standard is similar to the previous ISO 9001:2008 standard in that it follows the
184:
4311:"Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations"
2784:
Chow-Chua, Clare; Goh, Mark; Wan, Tan Boon (2003). "Does ISO 9000 certification improve business performance?".
6604:
6599:
6358:
6306:
1649:
3948:"The difference in the perceived benefits between firms that maintain ISO certification and those that do not"
2848:"The difference in the perceived benefits between firms that maintain ISO certification and those that do not"
1764:
Organizations can expand into new markets, as some sectors and clients require ISO 9001 before doing business.
950:
A desired result is achieved more efficiently when activities and related resources are managed as a process.
6398:
5728:
5241:
4889:
3782:
3421:
166:
2192:
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961:
Improvement of the organization's overall performance should be a permanent objective of the organization.
2632:
2252:
6847:
6743:
6221:
4518:
2281:"ISO 9004:2018 - Quality management - Quality of an organization - Guidance to achieve sustained success"
2225:
Beattie, Ken R. (1999). "Implementing ISO 9000: A study of its benefits among Australian organizations".
2067:
1428:
Alignment with other key management system standards through the use of a common structure and core text
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covered only the final inspection of finished product, with no concern for how the product was produced.
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6261:
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5353:
5348:
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2348:
1053:
253:
4213:
3494:
2757:
Sharma, Divesh S. (2005). "The association between ISO 9000 certification and financial performance".
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Design and Airworthiness Requirements for Service Aircraft Volume 1 - Aeroplanes Book 1 (Parts 0 to 3)
6669:
6614:
6393:
6378:
5636:
5056:
4552:
4147:
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3125:
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1372:
ISO 9004:2009 "Managing for the sustained success of an organization. A quality management approach"
6717:
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4687:
3702:
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2267:"ISO/TS 9002:2016 - Quality management systems - Guidelines for the application of ISO 9001:2015"
1963:—Guidelines for quality management systems auditing and environmental management systems auditing
1660:
269:
144:
17:
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1939:—Measurement management systems — Requirements for measurement processes and measuring equipment
6842:
6821:
6589:
6579:
5708:
5126:
4707:
4511:
1531:
1416:
Greater emphasis on building a management system suited to each organization's particular needs
303:
3098:
1851:
Lastly, the standard itself is proprietary, and not open to inspection by the general public.
1584:
compliance with ISO 13485 does not necessarily mean compliance with ISO 9001 (and vice versa).
1272:
had basically the same material as ISO 9001 but without covering the creation of new products.
6010:
5520:
4742:
4712:
4605:
4595:
4556:
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3826:
2032:
2007:
1829:
393:
191:
2633:"The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis"
6768:
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6408:
6383:
6226:
6067:
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5308:
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4964:
3995:"Valuation of the option of abandoning ISO 9001 certification: an empirical study in Spain"
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1265:
was for companies and organizations whose activities included the creation of new products.
1263:
Model for quality assurance in design, development, production, installation, and servicing
1178:
57:
3542:"Firm preparation for ISO 9001 certification – the case of the hotel industry in Portugal"
3151:
2689:
2127:
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processes and risk of poor company image if the certification process fails. According to
8:
6609:
3250:
1833:
1695:
The debate on the effectiveness of ISO 9000 commonly centers on the following questions:
1656:
1624:
is the Quality Management System applicable only to Testing and Calibration Laboratories.
93:
2114:
6554:
6489:
4829:
4453:
4392:
4338:
4291:
4241:
4175:
4084:
4022:
3975:
3860:
3579:
3522:
2828:
2667:
2524:
2324:
2294:
2047:
1519:
1468:
teams (Mexico), and city councils (UK)—have successfully implemented ISO 9001 systems.
1079:
374:
274:
2543:
5383:
4482:
4426:
4418:
4396:
4384:
4342:
4330:
4295:
4283:
4245:
4233:
4179:
4167:
4128:
4088:
4076:
4026:
4014:
3979:
3967:
3923:
3618:
3583:
3571:
3526:
3514:
2950:
2940:
2847:
2832:
2739:
2559:
2484:
2397:
2205:
2037:
1527:
1511:
1403:
1380:
and the ISO 10000 series, may also be used for specific parts of the quality system.
1302:
4457:
3323:
1751:
Organizations can identify and address the risks associated with their organization.
901:
The ISO 9000 series are based on seven quality management principles (QMP), namely:
6852:
6117:
5858:
5186:
4503:
4445:
4376:
4322:
4275:
4225:
4159:
4118:
4066:
4058:
4006:
3959:
3913:
3905:
3852:
3610:
3561:
3553:
3506:
2932:
2909:
2882:
2820:
2793:
2766:
2731:
2704:
2657:
2647:
2555:
2407:
2234:
2172:
2164:
2135:
2096:
1523:
1515:
1287:
1152:
standard, not that of the organization, their contents must be taken into account.
388:
The mechanism for improving results has also been the subject of much research. Lo
350:
4380:
4279:
4163:
4123:
4106:
4062:
3557:
6727:
6448:
6353:
6107:
6035:
6030:
6025:
5510:
5473:
5468:
5463:
5458:
5453:
5448:
5443:
4326:
4010:
3347:"The Standard ISO 9001:2015 – A Milestone in the Evolution of Quality Management"
2770:
2329:
2062:
2057:
1969:—Quality management system requirements for automotive-related products suppliers
1825:
1507:
4364:
4263:
3892:
Cândido, Carlos J.F.; Coelho, LuĂs M.S.; Peixinho, RĂşben M.T. (4 January 2016).
3856:
3541:
2586:
1951:—Medical devices—Quality management systems—Requirements for regulatory purposes
6015:
5763:
5575:
5438:
5428:
5423:
5418:
5413:
5408:
5403:
5398:
5393:
4762:
4752:
4229:
3994:
3909:
3510:
3127:
The ISO Survey of Management System Standard Certifications – 2014 (data table)
1837:
1495:
1157:
4264:"Determinants of expected performance after ISO 9001 certification withdrawal"
3963:
3614:
3061:, International Organization for Standardization, pp. 1–2, archived from
2936:
2913:
2886:
2797:
2735:
2708:
2168:
2100:
332:
took steps to improve national competitiveness following the publication of a
6836:
6803:
6778:
6763:
6699:
6694:
6689:
6684:
6679:
6524:
6469:
6438:
6428:
6291:
6281:
6251:
6246:
6196:
6176:
6154:
6139:
6092:
6057:
6000:
5995:
5985:
5863:
5808:
5783:
5778:
5758:
5631:
5171:
4610:
4580:
4388:
4334:
4287:
4237:
4171:
4132:
4080:
4045:
Cândido, Carlos J.F.; Coelho, LuĂs M.S.; Peixinho, RĂşben M.T. (5 June 2019).
4018:
3971:
3927:
3622:
3575:
3518:
2954:
2931:. Vol. 16. Hoboken, NJ, US: John Wiley & Sons, Inc. pp. 15–18.
2927:
Alcorn, Janice E. (26 March 2008). "The Benefits of ISO 9000 Certification".
1972:
1798:
1588:
1173:
329:
261:
4449:
3947:
3023:, International Organization for Standardization, p. 11, archived from
2983:, International Organization for Standardization, p. 17, archived from
2824:
2631:
Corbett, Charles J.; Montes-Sancho, MarĂa J.; Kirsch, David A. (July 2005).
6664:
6634:
6494:
5838:
5833:
5696:
5691:
5686:
5605:
5550:
5500:
5433:
5388:
5363:
5293:
5288:
5283:
5278:
5273:
5231:
5196:
5106:
5101:
4929:
4737:
3097:, International Organization for Standardization, p. 1, archived from
2743:
2652:
1556:
1491:
1434:
Quality Manual & Management representative (MR) are no longer mandatory
4472:
4415:
ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach
3479:
3465:
3293:
2280:
2266:
2238:
2139:
1702:
Does it help to implement an ISO 9001-compliant quality management system?
1621:
1613:
1605:
1064:
1035:
286:
criticised as being wasteful and not being useful for all organizations.
6639:
6336:
6331:
6326:
5910:
5827:
4799:
4071:
3566:
2367:
1790:
1593:
provides guidelines for the application of ISO 9001 to computer software.
333:
4467:
3918:
3661:
3177:
3062:
3024:
2984:
2873:
Buttle, Francis (1997). "ISO 9000: Marketing motivations and benefits".
2671:
2528:
2512:
2448:"Standards, Training, Testing, Assessment and Certification – BSI Group"
1761:
Organizations will meet necessary statutory and regulatory requirements.
1365:
ISO 9001 is supplemented directly by two other standards of the family:
6629:
6534:
6241:
6216:
5980:
5935:
5671:
5328:
5141:
5034:
5029:
5024:
4984:
4959:
4834:
4590:
3189:
2811:
Rajan, Murli; Tamimi, Nabil (2003). "Payoff to ISO 9000 Registration".
2177:
2027:
1966:
1461:
1389:
1369:
ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"
972:
Effective decisions are based on the analysis of data and information.
3864:
2662:
2626:
2624:
2622:
1610:
is the guidelines for the application of ISO 9001 in local government.
1270:
Model for quality assurance in production, installation, and servicing
1088:
6798:
6793:
6788:
6783:
6758:
6748:
6709:
6659:
6654:
6649:
6644:
6549:
6544:
6539:
6529:
6519:
6504:
6484:
6479:
6474:
6423:
6368:
6363:
6343:
6321:
6301:
6256:
6236:
6191:
6186:
6181:
6149:
6112:
6102:
6087:
6082:
6077:
6062:
6047:
6042:
5970:
5965:
5960:
5940:
5930:
5925:
5920:
5905:
5900:
5848:
5843:
5823:
5793:
5768:
5753:
5723:
5676:
5666:
5646:
5641:
5626:
5621:
5535:
5256:
5251:
5146:
4792:
4787:
4782:
4777:
4772:
4680:
4675:
4670:
4665:
4047:"Why firms lose their ISO 9001 certification: Evidence from Portugal"
3218:"Using Quality Objectives to Drive Strategic Performance Improvement"
1990:
1984:
1978:
1960:
1954:
1948:
1942:
1936:
1930:
1821:
certification, simply for the quality benefits that can be achieved.
1578:
1377:
1359:
404:
The increase in ISO 9001 certification is shown in the tables below.
299:
1667:. Statements consisting only of original research should be removed.
133:
6433:
6211:
5915:
5743:
5580:
5570:
5555:
5530:
5515:
5490:
5485:
5368:
5343:
5338:
5323:
5318:
5313:
5303:
5268:
5263:
5246:
5226:
5221:
5216:
5211:
5206:
5201:
5191:
5176:
5166:
5161:
5151:
5136:
5131:
5121:
5116:
5111:
5096:
5091:
5086:
5081:
5076:
5061:
5046:
5019:
5014:
5009:
5004:
4999:
4994:
4989:
4979:
4974:
4954:
4949:
4939:
4934:
4924:
4919:
4909:
4904:
4899:
4874:
4864:
4757:
4660:
4655:
4650:
4645:
4640:
4635:
4630:
4625:
4620:
2619:
2572:
Ministry of Defence, Defence Standard 00-970 / Volume 2 / Issue 1,
2002:
353:
compared to otherwise similar organizations without certification.
278:
265:
4498:
4262:
Cândido, Carlos J. F.; Ferreira, LuĂs M. F. R. (7 November 2021).
3375:"Infographic: ISO 9001:2015 vs. 2008 revision – What has changed?"
3153:
The ISO Survey of Management System Standard Certifications – 2014
3091:
The ISO Survey of Management System Standard Certifications – 2011
6722:
6514:
6499:
6296:
6286:
6276:
6052:
5868:
5713:
5701:
4859:
4854:
4849:
4844:
4839:
4824:
4819:
4814:
4809:
4804:
4767:
4722:
4717:
4702:
4697:
4692:
3055:
The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003
2977:
The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003
2255:. International Organization for Standardization. September 2021.
1996:
1566:
1093:
3726:. International Organization for Standardization. Archived from
1933:—Quality management—Guidelines to quality management in projects
1824:
Abrahamson argues that fashionable management discourse such as
896:
6584:
6569:
6564:
6559:
6231:
6206:
6134:
5990:
5975:
5955:
5950:
5895:
5888:
5883:
5878:
5773:
5738:
5585:
5236:
5051:
4615:
4212:
Ferreira, LuĂs M. F. R.; Cândido, Carlos J. F. (1 March 2021).
3898:
International Journal of Operations & Production Management
3603:
International Journal of Operations & Production Management
3493:
Ferreira, LuĂs M. F. R.; Cândido, Carlos J. F. (1 March 2021).
2115:
What is the ISO 9000 family of standards on quality management?
1908:
certification barriers that were overcome during certification;
1499:
1486:
1478:
1465:
1457:
4363:
Cândido, Carlos J. F.; Ferreira, LuĂs M. F. R. (14 May 2021).
1346:
Use your records to prove that requirements have been met; and
6619:
6594:
6316:
6201:
6072:
5853:
5718:
5590:
5565:
5560:
5540:
4914:
4884:
4879:
4600:
4585:
4575:
4570:
4107:"Reasons for decertification of ISO 9001. An empirical study"
3599:"ISO 9000: integration rationales and organizational impacts"
3540:
Esgarrancho, Sandra; Cândido, Carlos J. F. (2 January 2020).
2902:
International Journal of Quality & Reliability Management
2875:
International Journal of Quality & Reliability Management
2786:
International Journal of Quality & Reliability Management
2697:
International Journal of Quality & Reliability Management
2480:
Understanding ISO 9000 and Implementing the Basics to Quality
321:
3993:
Sansalvador, Manuel E.; Brotons, José M. (2 December 2015).
1805:
of ISO 9001 does not guarantee a successful quality system.
1571:
408:
Worldwide total of ISO 9001 certificates (end of each year)
298:(ISO). It was based on the BS 5750 series of standards from
6266:
6129:
6122:
5788:
5733:
5333:
4944:
3159:, International Organization for Standardization, p. 1
2042:
1144:
3894:"The financial impact of a withdrawn ISO 9001 certificate"
2630:
6753:
6443:
5495:
3754:"Probing the Limits – ISO 9000: More Hindrance Than Help"
2688:
Heras, Iñaki; Dick, Gavin P.M.; Casadesús, Martà (2002).
2150:
2148:
1975:—Information security management systems standards family
1875:
Some of the customers may no longer demand certification.
3695:"Good Business Sense Is the Key to Confronting ISO 9000"
2086:
1277:
Model for quality assurance in final inspection and test
349:
showed that certified organizations achieved a superior
4146:
Chiarini, Andrea; Brunetti, Federico (3 October 2019).
2283:. International Organization for Standardization. 2023.
2269:. International Organization for Standardization. 2023.
1768:
1102:
ISO 9001:2015 Quality management systems — Requirements
2145:
1343:
Provide correct version of documents at points of use;
4044:
3891:
3597:
Boiral, Olivier; Roy, Marie-Josée (6 February 2007).
2390:"A Brief History of ISO 9000: Where did we go wrong?"
1895:
381:(2005), may suggest it. Other writers, such as Heras
4533:
4481:. Asigurarea Calitatii – Quality Assurance 21 (83),
4468:
An abstract of the 2007's ISO survey of certificates
2544:"The ISO 9000 series and its implications for HACCP"
1447:
1317:
replaced all three former standards of 1994 issues,
3946:Lo, Liang Kang; Chang, Dong Shang (15 April 2007).
88:
may be too technical for most readers to understand
4315:Total Quality Management & Business Excellence
4268:Total Quality Management & Business Excellence
4051:Total Quality Management & Business Excellence
3999:Total Quality Management & Business Excellence
3992:
3546:Total Quality Management & Business Excellence
3539:
2687:
1192:
769:Top 10 countries for ISO 9001 certificates (2009)
641:Top 10 countries for ISO 9001 certificates (2010)
513:Top 10 countries for ISO 9001 certificates (2014)
277:principles that underlie the family of standards.
4105:Simon, Alexandra; Kafel, Piotr (1 October 2018).
3802:"Probing the Limits: ISO 9001 Proves Ineffective"
6834:
4145:
3130:, International Organization for Standardization
2899:
2301:. International Organization for Standardization
2113:International Organization for Standardization,
1999:—aerospace industry implementation of ISO 9000/1
1879:management systems (e.g., TQM, six sigma, lean).
1699:Are the quality principles in ISO 9001 of value?
4362:
4261:
4211:
3492:
2783:
2325:"So many standards to follow, so little payoff"
1286:was also influenced by existing U.S. and other
4477:Bacivarov, Ioan (Coordinating Editor) (2015).
3793:
3745:
2854:. International Journal of Production Research
2202:International Organization for Standardization
2154:
2128:The ISO 9000 family of International Standards
2023:International Organization for Standardization
1705:Does it help to obtain ISO 9001 certification?
1170:International Organization for Standardization
1096:, Japan advertising its ISO 9001 certification
1026:International Organization for Standardization
296:International Organization for Standardization
258:International Organization for Standardization
4519:
4218:International Journal of Production Economics
3843:Abrahamson, E. (1996). "Management Fashion".
3499:International Journal of Production Economics
3048:
3046:
3044:
3010:
3008:
3006:
3004:
2970:
2968:
2966:
2964:
2683:
2681:
2613:"2024 Case Study on the Benefits of ISO 9001"
2587:"DOES ISO 9001 PAY? – ANALYSIS OF 42 STUDIES"
897:ISO 9000 series Quality Management Principles
3952:International Journal of Production Research
3120:
3118:
1431:Inclusion of Knowledge Management principles
1349:Develop a procedure to control your records.
989:
294:ISO 9000 was first published in 1987 by the
4438:IEEE Transactions on Engineering Management
4435:
3776:
3774:
2810:
2721:
2318:
2316:
1917:expected performance after decertification;
1885:Expected performance after decertification.
339:United Kingdom Accreditation Service (UKAS)
66:Learn how and when to remove these messages
4526:
4512:
4413:Bamford, Robert; Deibler, William (2003).
4104:
3842:
3320:"25 Years of ISO 9000 | A View from the Q"
3041:
3001:
2961:
2920:
2750:
2678:
1552:. QS 9000 is now replaced by ISO/TS 16949.
1108:Contents of ISO 9001:2015 are as follows:
1078:
4122:
4070:
3917:
3819:
3799:
3751:
3688:
3686:
3684:
3682:
3636:
3634:
3632:
3596:
3565:
3344:
3146:
3144:
3115:
3084:
3082:
2661:
2651:
2362:
2360:
2358:
2342:
2340:
2176:
1683:Learn how and when to remove this message
1406:cycle at all levels in the organization.
236:Learn how and when to remove this message
218:Learn how and when to remove this message
116:Learn how and when to remove this message
100:, without removing the technical details.
3780:
3771:
3660:. ISO Management Systems. Archived from
3354:Asigurarea Calitatii – Quality Assurance
2541:
2476:
2349:"Is ISO the way to go? Some say, Not So"
2322:
2313:
1087:
905:The seven quality management principles
3945:
3648:
3646:
2759:The International Journal of Accounting
2584:
2382:
2224:
14:
6835:
3692:
3679:
3629:
3141:
3079:
2926:
2872:
2756:
2396:(2nd ed.). Oak Tree Press. 2000.
2366:
2355:
2346:
2337:
2185:
1854:
1340:Approve documents before distribution;
1121:Section 4: Context of the organization
154:Please improve this article by adding
4507:
4358:
4356:
4354:
4352:
4257:
4255:
4207:
4205:
4203:
4201:
4199:
4197:
4195:
4193:
4191:
4189:
4100:
4098:
4040:
4038:
4036:
3941:
3939:
3937:
3887:
3885:
3883:
2510:
98:make it understandable to non-experts
4308:
3652:
3643:
1769:Criticisms of ISO 9001 certification
1632:
127:
72:
31:
3190:"ISO quality management principles"
1957:—Environmental management standards
1793:, ISO 9001 promotes specification,
308:United States Department of Defense
27:Set of quality management standards
24:
4407:
4349:
4252:
4186:
4095:
4033:
3934:
3880:
3345:Bacivarov, Ioan (1 October 2015).
2724:Accident Analysis & Prevention
2585:Manders, Basak (10 October 2012).
2323:Clifford, Stephanie (1 May 2005).
1905:initial certification motivations;
1896:Propensity for ISO 9000 withdrawal
1472:auditors are sent to assess them.
399:
314:
25:
6864:
4492:
4369:Production Planning & Control
4152:Production Planning & Control
3800:Dalgleish, Scott (1 April 2005).
3422:"ISO 9001:2015 – Just published!"
3377:. Maritime Cyprus. 11 August 2016
2845:
2018:International Accreditation Forum
1914:decertification motivations held;
1888:Improper ISO 9001 implementation.
1534:. The current version is AS9100D.
1504:General Electric Aircraft Engines
1448:Industry-specific interpretations
1409:Some of the key changes include:
1139:Section 10: Continual Improvement
1136:Section 9: Performance evaluation
47:This article has multiple issues.
6817:
6816:
3845:The Academy of Management Review
3781:Henricks, Mark (December 2001).
3655:"Is ISO 9000 really a standard?"
3243:"OBJECTIVE OF THE SAMPLE MANUAL"
1981:—Anti-bribery management systems
1911:certification benefits achieved;
1722:implementation of the standard.
1637:
1628:
1163:
1118:Section 3: Terms and definitions
132:
77:
36:
4302:
4139:
3986:
3871:
3836:
3752:Dalgleish, Scott (5 May 2003).
3709:
3590:
3533:
3486:
3472:
3458:
3436:
3414:
3389:
3367:
3338:
3312:
3286:
3277:
3268:
3235:
3210:
3182:
3170:
2893:
2866:
2839:
2804:
2777:
2715:
2605:
2578:
2566:
2535:
2504:
2477:Stamatis, D H (8 August 1995).
2470:
2440:
2422:
2287:
2253:"ISO 9000 – Quality management"
2142:, accessed on 20 September 2024
2117:, accessed on 20 September 2024
1987:—Road traffic safety management
1383:
1353:
1336:ISO 9000 Requirements include:
1309:
1293:
1252:
1193:Evolution of ISO 9000 standards
1179:accredited certification bodies
1148:the quality management system.
1115:Section 2: Normative references
1036:ISO/TC 176/SC 2 Quality systems
55:or discuss these issues on the
3832:. Abridged version. ISO. 2005.
2372:"The 'quality' you can't feel"
2273:
2259:
2245:
2218:
2120:
2107:
2080:
969:Evidence-based decision making
13:
1:
4381:10.1080/09537287.2021.1916638
4280:10.1080/14783363.2021.1997142
4164:10.1080/09537287.2019.1589010
4124:10.15446/innovar.v28n70.74449
4063:10.1080/14783363.2019.1625266
3693:Barnes, Frank (Spring 2000).
3558:10.1080/14783363.2017.1404428
3397:"ISO 9001 Quality management"
2295:"ISO 9000 Quality Management"
2194:Quality Management Principles
2073:
1797:, and procedures rather than
1738:
289:
156:secondary or tertiary sources
4479:Special issue "ISO9001:2015"
4327:10.1080/14783363.2014.906107
4309:AliÄŤ, Milena (5 June 2014).
4011:10.1080/14783363.2014.929231
2771:10.1016/j.intacc.2005.01.011
2560:10.1016/0956-7135(93)90166-L
2513:"ISO 9000 and HACCP Systems"
1242:
1234:
1226:
1218:
1210:
1199:
7:
3857:10.5465/amr.1996.9602161572
3653:Wade, Jim (May–June 2002).
2511:Adams, Catherine E (1994).
2430:"BSOL Academic – BSI Group"
2347:Wilson, Ian (4 June 2010).
2157:Managerial Auditing Journal
2068:Verification and Validation
1924:
1663:the claims made and adding
1438:
377:, such as those of Corbett
10:
6869:
4230:10.1016/j.ijpe.2020.108024
3910:10.1108/IJOPM-11-2014-0540
3511:10.1016/j.ijpe.2020.108024
1054:Quality management systems
254:quality management systems
6812:
6736:
6462:
5614:
4563:
4545:
3964:10.1080/00207540600733709
3615:10.1108/01443570710720630
2937:10.1002/9780470314661.ch3
2914:10.1108/02656710210415703
2887:10.1108/02656719710186867
2798:10.1108/02656710310493643
2736:10.1016/j.aap.2006.11.004
2709:10.1108/02656710210429618
2517:Food and Drug Law Journal
2394:The Case Against ISO 9000
2169:10.1108/02686900210429669
2101:10.1108/09544780210439734
2053:Quality management system
1059:
1049:
1041:
1031:
1021:
1011:
1003:
992:Contents of ISO 9001:2015
779:
776:
773:
651:
648:
645:
523:
520:
517:
3424:. ISO. 23 September 2015
2813:The Journal of Investing
2227:Total Quality Management
1836:, possibly indicating a
363:U.S. automotive industry
4450:10.1109/TEM.2004.830864
3827:"The ISO Survey – 2005"
2825:10.3905/joi.2003.319536
2542:Harrigan, W.F. (1993).
980:Relationship management
328:A few years later, the
306:standards, such as the
256:(QMS) standards by the
4417:(1st ed.). CRC-Press.
2653:10.1287/mnsc.1040.0358
1815:
1783:
1376:Other standards, like
1097:
304:government procurement
264:ensure that they meet
143:relies excessively on
3787:Entrepreneur Magazine
3717:"Debunking the myths"
3322:. ASQ. Archived from
3017:The ISO Survey – 2008
2351:. The Westgard Rules.
2239:10.1080/0954412998090
2140:10.1007/s007690050157
2033:List of ISO standards
2008:Conformity assessment
1811:
1779:
1777:According to Barnes:
1124:Section 5: Leadership
1092:A fish wholesaler in
1091:
394:customer satisfaction
4274:(15–16): 1691–1717.
4005:(11–12): 1255–1268.
3705:on 27 February 2009.
2370:(19 November 2000).
1206:Edition of ISO 9001
1145:Plan, Do, Check, Act
1133:Section 8: Operation
936:Engagement of people
780:No. of certificates
652:No. of certificates
524:No. of certificates
375:longitudinal studies
3480:"Iso/Ts 54001:2019"
3256:on 20 December 2019
3247:Isopocketguides.com
2014:published standards
1882:Financial distress.
1855:ISO 9000 withdrawal
1520:Pratt & Whitney
1456:is not like making
1454:Developing software
1127:Section 6: Planning
1000:
906:
770:
642:
514:
409:
6848:Quality management
4539:by standard number
3699:Review of Business
3326:on 25 October 2016
3104:on 27 January 2013
3068:on 31 October 2015
2990:on 17 January 2012
2640:Management Science
2458:on 20 October 2012
2048:Quality management
1920:and other factors.
1891:and other reasons.
1828:tends to follow a
1648:possibly contains
1331:process management
1130:Section 7: Support
1098:
998:
904:
887:Korea, Republic of
832:Russian Federation
768:
759:Korea, Republic of
682:Russian Federation
640:
512:
407:
275:quality management
6830:
6829:
4553:ISO romanizations
4431:978-0-8493-2063-7
4158:(13): 1091–1101.
3733:on 19 August 2017
3222:Qualitydigest.com
2946:978-0-470-31466-1
2403:978-1-86076-173-7
2211:978-92-67-10650-2
2134:2, 1997, p. 325,
2132:Accred Qual Assur
2038:Management system
1832:in the form of a
1801:and improvement.
1693:
1692:
1685:
1650:original research
1528:Sikorsky Aircraft
1512:McDonnell Douglas
1404:Plan-Do-Check-Act
1303:quality assurance
1288:Defense Standards
1250:
1249:
1086:
1085:
987:
986:
894:
893:
766:
765:
638:
637:
510:
509:
260:(ISO) which help
252:is a set of five
246:
245:
238:
228:
227:
220:
202:
167:"ISO 9000 family"
126:
125:
118:
70:
16:(Redirected from
6860:
6820:
6819:
4540:
4528:
4521:
4514:
4505:
4504:
4461:
4401:
4400:
4360:
4347:
4346:
4321:(7–8): 790–811.
4306:
4300:
4299:
4259:
4250:
4249:
4209:
4184:
4183:
4143:
4137:
4136:
4126:
4102:
4093:
4092:
4074:
4057:(5–6): 632–651.
4042:
4031:
4030:
3990:
3984:
3983:
3958:(8): 1881–1897.
3943:
3932:
3931:
3921:
3889:
3878:
3875:
3869:
3868:
3840:
3834:
3833:
3831:
3823:
3817:
3816:
3814:
3812:
3806:Quality Magazine
3797:
3791:
3790:
3778:
3769:
3768:
3766:
3764:
3758:Quality Magazine
3749:
3743:
3742:
3740:
3738:
3732:
3721:
3713:
3707:
3706:
3701:. Archived from
3690:
3677:
3676:
3674:
3672:
3666:
3659:
3650:
3641:
3638:
3627:
3626:
3594:
3588:
3587:
3569:
3537:
3531:
3530:
3490:
3484:
3483:
3476:
3470:
3469:
3468:. 26 March 2019.
3466:"Iso 18091:2019"
3462:
3456:
3455:
3453:
3451:
3440:
3434:
3433:
3431:
3429:
3418:
3412:
3411:
3409:
3407:
3393:
3387:
3386:
3384:
3382:
3371:
3365:
3364:
3362:
3360:
3351:
3342:
3336:
3335:
3333:
3331:
3316:
3310:
3309:
3307:
3305:
3290:
3284:
3281:
3275:
3272:
3266:
3265:
3263:
3261:
3255:
3249:. Archived from
3239:
3233:
3232:
3230:
3228:
3214:
3208:
3207:
3205:
3203:
3194:
3186:
3180:
3174:
3168:
3167:
3166:
3164:
3158:
3148:
3139:
3138:
3137:
3135:
3122:
3113:
3112:
3111:
3109:
3103:
3096:
3086:
3077:
3076:
3075:
3073:
3067:
3060:
3050:
3039:
3038:
3037:
3035:
3030:on 5 August 2011
3029:
3022:
3012:
2999:
2998:
2997:
2995:
2989:
2982:
2972:
2959:
2958:
2924:
2918:
2917:
2897:
2891:
2890:
2870:
2864:
2863:
2861:
2859:
2852:Researchgate.net
2843:
2837:
2836:
2808:
2802:
2801:
2781:
2775:
2774:
2754:
2748:
2747:
2719:
2713:
2712:
2694:
2685:
2676:
2675:
2665:
2655:
2637:
2628:
2617:
2616:
2609:
2603:
2602:
2600:
2598:
2582:
2576:
2570:
2564:
2563:
2539:
2533:
2532:
2508:
2502:
2501:
2499:
2497:
2474:
2468:
2467:
2465:
2463:
2454:. Archived from
2444:
2438:
2437:
2434:Bsieducation.org
2426:
2420:
2419:
2417:
2415:
2406:. Archived from
2386:
2380:
2379:
2364:
2353:
2352:
2344:
2335:
2334:
2320:
2311:
2310:
2308:
2306:
2291:
2285:
2284:
2277:
2271:
2270:
2263:
2257:
2256:
2249:
2243:
2242:
2222:
2216:
2215:
2199:
2189:
2183:
2182:
2180:
2152:
2143:
2124:
2118:
2111:
2105:
2104:
2089:The TQM Magazine
2084:
1688:
1681:
1677:
1674:
1668:
1665:inline citations
1641:
1640:
1633:
1524:Rockwell-Collins
1516:Northrop Grumman
1200:
1112:Section 1: Scope
1082:
1077:
1074:
1072:
1070:
1068:
1066:
1001:
997:
994:
993:
947:Process approach
907:
903:
771:
767:
643:
639:
515:
511:
410:
406:
351:return on assets
241:
234:
223:
216:
212:
209:
203:
201:
160:
136:
128:
121:
114:
110:
107:
101:
81:
80:
73:
62:
40:
39:
32:
21:
6868:
6867:
6863:
6862:
6861:
6859:
6858:
6857:
6833:
6832:
6831:
6826:
6808:
6732:
6458:
5610:
4559:
4541:
4538:
4532:
4499:ISO 9000 family
4495:
4410:
4408:Further reading
4405:
4404:
4361:
4350:
4307:
4303:
4260:
4253:
4210:
4187:
4144:
4140:
4103:
4096:
4043:
4034:
3991:
3987:
3944:
3935:
3890:
3881:
3876:
3872:
3841:
3837:
3829:
3825:
3824:
3820:
3810:
3808:
3798:
3794:
3779:
3772:
3762:
3760:
3750:
3746:
3736:
3734:
3730:
3719:
3715:
3714:
3710:
3691:
3680:
3670:
3668:
3664:
3657:
3651:
3644:
3639:
3630:
3595:
3591:
3538:
3534:
3491:
3487:
3482:. 11 June 2019.
3478:
3477:
3473:
3464:
3463:
3459:
3449:
3447:
3442:
3441:
3437:
3427:
3425:
3420:
3419:
3415:
3405:
3403:
3395:
3394:
3390:
3380:
3378:
3373:
3372:
3368:
3358:
3356:
3349:
3343:
3339:
3329:
3327:
3318:
3317:
3313:
3303:
3301:
3292:
3291:
3287:
3282:
3278:
3273:
3269:
3259:
3257:
3253:
3241:
3240:
3236:
3226:
3224:
3216:
3215:
3211:
3201:
3199:
3192:
3188:
3187:
3183:
3178:ISO Survey 2010
3175:
3171:
3162:
3160:
3156:
3150:
3149:
3142:
3133:
3131:
3124:
3123:
3116:
3107:
3105:
3101:
3094:
3088:
3087:
3080:
3071:
3069:
3065:
3058:
3052:
3051:
3042:
3033:
3031:
3027:
3020:
3014:
3013:
3002:
2993:
2991:
2987:
2980:
2974:
2973:
2962:
2947:
2925:
2921:
2898:
2894:
2871:
2867:
2857:
2855:
2844:
2840:
2809:
2805:
2782:
2778:
2755:
2751:
2720:
2716:
2692:
2686:
2679:
2635:
2629:
2620:
2611:
2610:
2606:
2596:
2594:
2583:
2579:
2571:
2567:
2540:
2536:
2509:
2505:
2495:
2493:
2491:
2475:
2471:
2461:
2459:
2446:
2445:
2441:
2428:
2427:
2423:
2413:
2411:
2410:on 23 June 2015
2404:
2388:
2387:
2383:
2365:
2356:
2345:
2338:
2321:
2314:
2304:
2302:
2293:
2292:
2288:
2279:
2278:
2274:
2265:
2264:
2260:
2251:
2250:
2246:
2223:
2219:
2212:
2197:
2191:
2190:
2186:
2153:
2146:
2126:Eicher, L. D.,
2125:
2121:
2112:
2108:
2085:
2081:
2076:
2063:Test management
2058:Standardization
1927:
1898:
1857:
1826:Quality Circles
1771:
1741:
1689:
1678:
1672:
1669:
1654:
1642:
1638:
1631:
1508:Lockheed-Martin
1450:
1441:
1386:
1356:
1312:
1296:
1255:
1195:
1166:
1063:
1045:ISO 9000 family
1016:
996:
991:
990:
899:
402:
400:Global adoption
317:
315:Reasons for use
292:
250:ISO 9000 family
242:
231:
230:
229:
224:
213:
207:
204:
161:
159:
153:
149:primary sources
137:
122:
111:
105:
102:
94:help improve it
91:
82:
78:
41:
37:
28:
23:
22:
15:
12:
11:
5:
6866:
6856:
6855:
6850:
6845:
6828:
6827:
6825:
6824:
6813:
6810:
6809:
6807:
6806:
6801:
6796:
6791:
6786:
6781:
6776:
6771:
6766:
6761:
6756:
6751:
6746:
6740:
6738:
6734:
6733:
6731:
6730:
6725:
6720:
6715:
6712:
6707:
6702:
6697:
6692:
6687:
6682:
6677:
6672:
6667:
6662:
6657:
6652:
6647:
6642:
6637:
6632:
6627:
6622:
6617:
6612:
6607:
6602:
6597:
6592:
6587:
6582:
6577:
6572:
6567:
6562:
6557:
6552:
6547:
6542:
6537:
6532:
6527:
6522:
6517:
6512:
6507:
6502:
6497:
6492:
6487:
6482:
6477:
6472:
6466:
6464:
6460:
6459:
6457:
6456:
6451:
6446:
6441:
6436:
6431:
6426:
6421:
6416:
6411:
6406:
6401:
6396:
6391:
6386:
6381:
6376:
6371:
6366:
6361:
6356:
6351:
6346:
6341:
6340:
6339:
6334:
6324:
6319:
6314:
6309:
6304:
6299:
6294:
6289:
6284:
6279:
6274:
6269:
6264:
6259:
6254:
6249:
6244:
6239:
6234:
6229:
6224:
6219:
6214:
6209:
6204:
6199:
6194:
6189:
6184:
6179:
6174:
6169:
6168:
6167:
6157:
6152:
6147:
6142:
6137:
6132:
6127:
6126:
6125:
6120:
6110:
6105:
6100:
6095:
6090:
6085:
6080:
6075:
6070:
6065:
6060:
6055:
6050:
6045:
6040:
6039:
6038:
6033:
6028:
6023:
6018:
6013:
6008:
6003:
5998:
5988:
5983:
5978:
5973:
5968:
5963:
5958:
5953:
5948:
5943:
5938:
5933:
5928:
5923:
5918:
5913:
5908:
5903:
5898:
5893:
5892:
5891:
5886:
5876:
5871:
5866:
5861:
5856:
5851:
5846:
5841:
5836:
5831:
5821:
5816:
5811:
5806:
5801:
5796:
5791:
5786:
5781:
5776:
5771:
5766:
5761:
5756:
5751:
5746:
5741:
5736:
5731:
5726:
5721:
5716:
5711:
5706:
5705:
5704:
5699:
5694:
5689:
5684:
5674:
5669:
5664:
5659:
5654:
5649:
5644:
5639:
5634:
5629:
5624:
5618:
5616:
5612:
5611:
5609:
5608:
5603:
5598:
5593:
5588:
5583:
5578:
5573:
5568:
5563:
5558:
5553:
5548:
5543:
5538:
5533:
5528:
5523:
5518:
5513:
5508:
5503:
5498:
5493:
5488:
5483:
5478:
5477:
5476:
5471:
5466:
5461:
5456:
5451:
5446:
5441:
5436:
5431:
5426:
5421:
5416:
5411:
5406:
5401:
5396:
5386:
5381:
5376:
5371:
5366:
5361:
5356:
5351:
5346:
5341:
5336:
5331:
5326:
5321:
5316:
5311:
5306:
5301:
5296:
5291:
5286:
5281:
5276:
5271:
5266:
5261:
5260:
5259:
5249:
5244:
5239:
5234:
5229:
5224:
5219:
5214:
5209:
5204:
5199:
5194:
5189:
5184:
5179:
5174:
5169:
5164:
5159:
5154:
5149:
5144:
5139:
5134:
5129:
5124:
5119:
5114:
5109:
5104:
5099:
5094:
5089:
5084:
5079:
5074:
5069:
5064:
5059:
5054:
5049:
5044:
5039:
5038:
5037:
5032:
5027:
5017:
5012:
5007:
5002:
4997:
4992:
4987:
4982:
4977:
4972:
4967:
4962:
4957:
4952:
4947:
4942:
4937:
4932:
4927:
4922:
4917:
4912:
4907:
4902:
4897:
4892:
4887:
4882:
4877:
4872:
4867:
4862:
4857:
4852:
4847:
4842:
4837:
4832:
4827:
4822:
4817:
4812:
4807:
4802:
4797:
4796:
4795:
4790:
4785:
4780:
4775:
4765:
4760:
4755:
4750:
4745:
4740:
4735:
4730:
4725:
4720:
4715:
4710:
4705:
4700:
4695:
4690:
4685:
4684:
4683:
4678:
4673:
4668:
4663:
4658:
4653:
4648:
4643:
4638:
4633:
4628:
4623:
4613:
4608:
4603:
4598:
4593:
4588:
4583:
4578:
4573:
4567:
4565:
4561:
4560:
4546:
4543:
4542:
4531:
4530:
4523:
4516:
4508:
4502:
4501:
4494:
4493:External links
4491:
4490:
4489:
4475:
4473:The ISO Survey
4470:
4465:
4462:
4433:
4409:
4406:
4403:
4402:
4375:(4): 330–344.
4348:
4301:
4251:
4185:
4138:
4094:
4032:
3985:
3933:
3879:
3870:
3851:(1): 254–285.
3835:
3818:
3792:
3770:
3744:
3708:
3678:
3667:on 7 July 2006
3642:
3628:
3609:(2): 226–247.
3589:
3552:(1–2): 23–42.
3532:
3485:
3471:
3457:
3435:
3413:
3388:
3366:
3337:
3311:
3285:
3276:
3267:
3234:
3209:
3181:
3169:
3140:
3114:
3078:
3040:
3000:
2960:
2945:
2919:
2892:
2865:
2838:
2803:
2776:
2765:(2): 151–172.
2749:
2714:
2677:
2646:(7): 1607–16.
2618:
2604:
2577:
2565:
2554:(2): 105–111.
2534:
2523:(4): 603–607.
2503:
2489:
2469:
2439:
2421:
2402:
2381:
2354:
2336:
2312:
2286:
2272:
2258:
2244:
2217:
2210:
2184:
2144:
2119:
2106:
2078:
2077:
2075:
2072:
2071:
2070:
2065:
2060:
2055:
2050:
2045:
2040:
2035:
2030:
2025:
2020:
2015:
2005:
2000:
1994:
1988:
1982:
1976:
1970:
1964:
1958:
1952:
1946:
1940:
1934:
1926:
1923:
1922:
1921:
1918:
1915:
1912:
1909:
1906:
1897:
1894:
1893:
1892:
1889:
1886:
1883:
1880:
1876:
1873:
1869:
1866:
1865:certification.
1856:
1853:
1838:management fad
1770:
1767:
1766:
1765:
1762:
1759:
1756:
1752:
1749:
1740:
1737:
1736:
1735:
1731:
1727:
1723:
1719:
1715:
1707:
1706:
1703:
1700:
1691:
1690:
1645:
1643:
1636:
1630:
1627:
1626:
1625:
1622:ISO 17025:2017
1619:
1611:
1603:
1594:
1585:
1575:
1563:
1553:
1535:
1496:Allison Engine
1483:
1449:
1446:
1440:
1437:
1436:
1435:
1432:
1429:
1426:
1423:
1420:
1417:
1414:
1385:
1382:
1374:
1373:
1370:
1360:ISO 14001:2004
1355:
1352:
1351:
1350:
1347:
1344:
1341:
1311:
1308:
1295:
1292:
1281:
1280:
1275:ISO 9003:1987
1273:
1268:ISO 9002:1987
1266:
1261:ISO 9001:1987
1254:
1251:
1248:
1247:
1244:
1240:
1239:
1236:
1232:
1231:
1228:
1224:
1223:
1220:
1216:
1215:
1212:
1208:
1207:
1204:
1194:
1191:
1165:
1162:
1158:quality policy
1141:
1140:
1137:
1134:
1131:
1128:
1125:
1122:
1119:
1116:
1113:
1084:
1083:
1061:
1057:
1056:
1051:
1047:
1046:
1043:
1039:
1038:
1033:
1029:
1028:
1023:
1019:
1018:
1013:
1012:Latest version
1009:
1008:
1005:
995:
988:
985:
984:
981:
978:
974:
973:
970:
967:
963:
962:
959:
956:
952:
951:
948:
945:
941:
940:
937:
934:
930:
929:
925:
922:
918:
917:
914:
913:Customer focus
911:
898:
895:
892:
891:
888:
885:
881:
880:
877:
874:
870:
869:
866:
863:
859:
858:
855:
854:United Kingdom
852:
848:
847:
844:
841:
837:
836:
833:
830:
826:
825:
822:
819:
815:
814:
811:
808:
804:
803:
800:
797:
793:
792:
789:
786:
782:
781:
778:
775:
764:
763:
760:
757:
753:
752:
749:
746:
742:
741:
738:
735:
731:
730:
727:
726:United Kingdom
724:
720:
719:
716:
713:
709:
708:
705:
702:
698:
697:
694:
691:
687:
686:
683:
680:
676:
675:
672:
669:
665:
664:
661:
658:
654:
653:
650:
647:
636:
635:
632:
629:
625:
624:
621:
618:
614:
613:
610:
607:
603:
602:
599:
596:
592:
591:
588:
587:United Kingdom
585:
581:
580:
577:
574:
570:
569:
566:
563:
559:
558:
555:
552:
548:
547:
544:
541:
537:
536:
533:
530:
526:
525:
522:
519:
508:
507:
504:
501:
498:
495:
492:
489:
485:
484:
481:
478:
475:
472:
469:
466:
462:
461:
458:
455:
452:
449:
446:
443:
440:
436:
435:
432:
429:
426:
423:
420:
417:
414:
401:
398:
316:
313:
291:
288:
244:
243:
226:
225:
140:
138:
131:
124:
123:
85:
83:
76:
71:
45:
44:
42:
35:
26:
9:
6:
4:
3:
2:
6865:
6854:
6851:
6849:
6846:
6844:
6843:ISO standards
6841:
6840:
6838:
6823:
6815:
6814:
6811:
6805:
6802:
6800:
6797:
6795:
6792:
6790:
6787:
6785:
6782:
6780:
6777:
6775:
6772:
6770:
6767:
6765:
6762:
6760:
6757:
6755:
6752:
6750:
6747:
6745:
6742:
6741:
6739:
6735:
6729:
6726:
6724:
6721:
6719:
6716:
6713:
6711:
6708:
6706:
6703:
6701:
6698:
6696:
6693:
6691:
6688:
6686:
6683:
6681:
6678:
6676:
6673:
6671:
6668:
6666:
6663:
6661:
6658:
6656:
6653:
6651:
6648:
6646:
6643:
6641:
6638:
6636:
6633:
6631:
6628:
6626:
6623:
6621:
6618:
6616:
6613:
6611:
6608:
6606:
6603:
6601:
6598:
6596:
6593:
6591:
6588:
6586:
6583:
6581:
6578:
6576:
6573:
6571:
6568:
6566:
6563:
6561:
6558:
6556:
6553:
6551:
6548:
6546:
6543:
6541:
6538:
6536:
6533:
6531:
6528:
6526:
6523:
6521:
6518:
6516:
6513:
6511:
6508:
6506:
6503:
6501:
6498:
6496:
6493:
6491:
6488:
6486:
6483:
6481:
6478:
6476:
6473:
6471:
6468:
6467:
6465:
6461:
6455:
6452:
6450:
6447:
6445:
6442:
6440:
6437:
6435:
6432:
6430:
6427:
6425:
6422:
6420:
6417:
6415:
6412:
6410:
6407:
6405:
6402:
6400:
6397:
6395:
6392:
6390:
6387:
6385:
6382:
6380:
6377:
6375:
6372:
6370:
6367:
6365:
6362:
6360:
6357:
6355:
6352:
6350:
6347:
6345:
6342:
6338:
6335:
6333:
6330:
6329:
6328:
6325:
6323:
6320:
6318:
6315:
6313:
6310:
6308:
6305:
6303:
6300:
6298:
6295:
6293:
6290:
6288:
6285:
6283:
6280:
6278:
6275:
6273:
6270:
6268:
6265:
6263:
6260:
6258:
6255:
6253:
6250:
6248:
6245:
6243:
6240:
6238:
6235:
6233:
6230:
6228:
6225:
6223:
6220:
6218:
6215:
6213:
6210:
6208:
6205:
6203:
6200:
6198:
6195:
6193:
6190:
6188:
6185:
6183:
6180:
6178:
6175:
6173:
6170:
6166:
6163:
6162:
6161:
6158:
6156:
6153:
6151:
6148:
6146:
6143:
6141:
6138:
6136:
6133:
6131:
6128:
6124:
6121:
6119:
6116:
6115:
6114:
6111:
6109:
6106:
6104:
6101:
6099:
6096:
6094:
6091:
6089:
6086:
6084:
6081:
6079:
6076:
6074:
6071:
6069:
6066:
6064:
6061:
6059:
6056:
6054:
6051:
6049:
6046:
6044:
6041:
6037:
6034:
6032:
6029:
6027:
6024:
6022:
6019:
6017:
6014:
6012:
6009:
6007:
6004:
6002:
5999:
5997:
5994:
5993:
5992:
5989:
5987:
5984:
5982:
5979:
5977:
5974:
5972:
5969:
5967:
5964:
5962:
5959:
5957:
5954:
5952:
5949:
5947:
5944:
5942:
5939:
5937:
5934:
5932:
5929:
5927:
5924:
5922:
5919:
5917:
5914:
5912:
5909:
5907:
5904:
5902:
5899:
5897:
5894:
5890:
5887:
5885:
5882:
5881:
5880:
5877:
5875:
5872:
5870:
5867:
5865:
5862:
5860:
5857:
5855:
5852:
5850:
5847:
5845:
5842:
5840:
5837:
5835:
5832:
5829:
5825:
5822:
5820:
5817:
5815:
5812:
5810:
5807:
5805:
5802:
5800:
5797:
5795:
5792:
5790:
5787:
5785:
5782:
5780:
5777:
5775:
5772:
5770:
5767:
5765:
5762:
5760:
5757:
5755:
5752:
5750:
5747:
5745:
5742:
5740:
5737:
5735:
5732:
5730:
5727:
5725:
5722:
5720:
5717:
5715:
5712:
5710:
5707:
5703:
5700:
5698:
5695:
5693:
5690:
5688:
5685:
5683:
5680:
5679:
5678:
5675:
5673:
5670:
5668:
5665:
5663:
5660:
5658:
5655:
5653:
5650:
5648:
5645:
5643:
5640:
5638:
5635:
5633:
5630:
5628:
5625:
5623:
5620:
5619:
5617:
5613:
5607:
5604:
5602:
5599:
5597:
5594:
5592:
5589:
5587:
5584:
5582:
5579:
5577:
5574:
5572:
5569:
5567:
5564:
5562:
5559:
5557:
5554:
5552:
5549:
5547:
5544:
5542:
5539:
5537:
5534:
5532:
5529:
5527:
5524:
5522:
5519:
5517:
5514:
5512:
5509:
5507:
5504:
5502:
5499:
5497:
5494:
5492:
5489:
5487:
5484:
5482:
5479:
5475:
5472:
5470:
5467:
5465:
5462:
5460:
5457:
5455:
5452:
5450:
5447:
5445:
5442:
5440:
5437:
5435:
5432:
5430:
5427:
5425:
5422:
5420:
5417:
5415:
5412:
5410:
5407:
5405:
5402:
5400:
5397:
5395:
5392:
5391:
5390:
5387:
5385:
5382:
5380:
5377:
5375:
5372:
5370:
5367:
5365:
5362:
5360:
5357:
5355:
5352:
5350:
5347:
5345:
5342:
5340:
5337:
5335:
5332:
5330:
5327:
5325:
5322:
5320:
5317:
5315:
5312:
5310:
5307:
5305:
5302:
5300:
5297:
5295:
5292:
5290:
5287:
5285:
5282:
5280:
5277:
5275:
5272:
5270:
5267:
5265:
5262:
5258:
5255:
5254:
5253:
5250:
5248:
5245:
5243:
5240:
5238:
5235:
5233:
5230:
5228:
5225:
5223:
5220:
5218:
5215:
5213:
5210:
5208:
5205:
5203:
5200:
5198:
5195:
5193:
5190:
5188:
5185:
5183:
5180:
5178:
5175:
5173:
5170:
5168:
5165:
5163:
5160:
5158:
5155:
5153:
5150:
5148:
5145:
5143:
5140:
5138:
5135:
5133:
5130:
5128:
5125:
5123:
5120:
5118:
5115:
5113:
5110:
5108:
5105:
5103:
5100:
5098:
5095:
5093:
5090:
5088:
5085:
5083:
5080:
5078:
5075:
5073:
5070:
5068:
5065:
5063:
5060:
5058:
5055:
5053:
5050:
5048:
5045:
5043:
5040:
5036:
5033:
5031:
5028:
5026:
5023:
5022:
5021:
5018:
5016:
5013:
5011:
5008:
5006:
5003:
5001:
4998:
4996:
4993:
4991:
4988:
4986:
4983:
4981:
4978:
4976:
4973:
4971:
4968:
4966:
4963:
4961:
4958:
4956:
4953:
4951:
4948:
4946:
4943:
4941:
4938:
4936:
4933:
4931:
4928:
4926:
4923:
4921:
4918:
4916:
4913:
4911:
4908:
4906:
4903:
4901:
4898:
4896:
4893:
4891:
4888:
4886:
4883:
4881:
4878:
4876:
4873:
4871:
4868:
4866:
4863:
4861:
4858:
4856:
4853:
4851:
4848:
4846:
4843:
4841:
4838:
4836:
4833:
4831:
4828:
4826:
4823:
4821:
4818:
4816:
4813:
4811:
4808:
4806:
4803:
4801:
4798:
4794:
4791:
4789:
4786:
4784:
4781:
4779:
4776:
4774:
4771:
4770:
4769:
4766:
4764:
4761:
4759:
4756:
4754:
4751:
4749:
4746:
4744:
4741:
4739:
4736:
4734:
4731:
4729:
4726:
4724:
4721:
4719:
4716:
4714:
4711:
4709:
4706:
4704:
4701:
4699:
4696:
4694:
4691:
4689:
4686:
4682:
4679:
4677:
4674:
4672:
4669:
4667:
4664:
4662:
4659:
4657:
4654:
4652:
4649:
4647:
4644:
4642:
4639:
4637:
4634:
4632:
4629:
4627:
4624:
4622:
4619:
4618:
4617:
4614:
4612:
4609:
4607:
4604:
4602:
4599:
4597:
4594:
4592:
4589:
4587:
4584:
4582:
4579:
4577:
4574:
4572:
4569:
4568:
4566:
4562:
4558:
4557:IEC standards
4554:
4550:
4549:ISO standards
4544:
4536:
4529:
4524:
4522:
4517:
4515:
4510:
4509:
4506:
4500:
4497:
4496:
4488:
4484:
4480:
4476:
4474:
4471:
4469:
4466:
4463:
4459:
4455:
4451:
4447:
4443:
4439:
4434:
4432:
4428:
4424:
4423:0-8493-2063-1
4420:
4416:
4412:
4411:
4398:
4394:
4390:
4386:
4382:
4378:
4374:
4370:
4366:
4359:
4357:
4355:
4353:
4344:
4340:
4336:
4332:
4328:
4324:
4320:
4316:
4312:
4305:
4297:
4293:
4289:
4285:
4281:
4277:
4273:
4269:
4265:
4258:
4256:
4247:
4243:
4239:
4235:
4231:
4227:
4223:
4219:
4215:
4208:
4206:
4204:
4202:
4200:
4198:
4196:
4194:
4192:
4190:
4181:
4177:
4173:
4169:
4165:
4161:
4157:
4153:
4149:
4142:
4134:
4130:
4125:
4120:
4117:(70): 69–80.
4116:
4112:
4108:
4101:
4099:
4090:
4086:
4082:
4078:
4073:
4072:10400.1/14067
4068:
4064:
4060:
4056:
4052:
4048:
4041:
4039:
4037:
4028:
4024:
4020:
4016:
4012:
4008:
4004:
4000:
3996:
3989:
3981:
3977:
3973:
3969:
3965:
3961:
3957:
3953:
3949:
3942:
3940:
3938:
3929:
3925:
3920:
3915:
3911:
3907:
3903:
3899:
3895:
3888:
3886:
3884:
3874:
3866:
3862:
3858:
3854:
3850:
3846:
3839:
3828:
3822:
3807:
3803:
3796:
3788:
3784:
3783:"ISO a GO-Go"
3777:
3775:
3759:
3755:
3748:
3729:
3725:
3718:
3712:
3704:
3700:
3696:
3689:
3687:
3685:
3683:
3663:
3656:
3649:
3647:
3637:
3635:
3633:
3624:
3620:
3616:
3612:
3608:
3604:
3600:
3593:
3585:
3581:
3577:
3573:
3568:
3567:10400.1/13394
3563:
3559:
3555:
3551:
3547:
3543:
3536:
3528:
3524:
3520:
3516:
3512:
3508:
3504:
3500:
3496:
3489:
3481:
3475:
3467:
3461:
3445:
3439:
3423:
3417:
3402:
3398:
3392:
3376:
3370:
3355:
3348:
3341:
3325:
3321:
3315:
3299:
3295:
3289:
3280:
3271:
3252:
3248:
3244:
3238:
3223:
3219:
3213:
3198:
3191:
3185:
3179:
3173:
3155:
3154:
3147:
3145:
3129:
3128:
3121:
3119:
3100:
3093:
3092:
3085:
3083:
3064:
3057:
3056:
3049:
3047:
3045:
3026:
3019:
3018:
3011:
3009:
3007:
3005:
2986:
2979:
2978:
2971:
2969:
2967:
2965:
2956:
2952:
2948:
2942:
2938:
2934:
2930:
2923:
2915:
2911:
2908:(3): 321–44.
2907:
2903:
2896:
2888:
2884:
2881:(9): 936–47.
2880:
2876:
2869:
2853:
2849:
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2826:
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2787:
2780:
2772:
2768:
2764:
2760:
2753:
2745:
2741:
2737:
2733:
2730:(4): 731–42.
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2490:9780824796563
2486:
2483:. CRC Press.
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2026:
2024:
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2019:
2016:
2013:
2009:
2006:
2004:
2001:
1998:
1995:
1993:—Energy Audit
1992:
1989:
1986:
1983:
1980:
1977:
1974:
1973:ISO/IEC 27000
1971:
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1800:
1799:understanding
1796:
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1763:
1760:
1757:
1755:organization.
1753:
1750:
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1745:
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1716:
1714:organisation.
1712:
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1701:
1698:
1697:
1696:
1687:
1684:
1676:
1666:
1662:
1658:
1652:
1651:
1646:This section
1644:
1635:
1634:
1629:Effectiveness
1623:
1620:
1617:
1616:
1612:
1609:
1608:
1604:
1600:
1599:
1595:
1592:
1590:
1589:ISO/IEC 90003
1586:
1582:
1580:
1576:
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1569:
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1400:
1398:
1397:ISO 9001:2015
1393:
1391:
1381:
1379:
1371:
1368:
1367:
1366:
1363:
1361:
1348:
1345:
1342:
1339:
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1337:
1334:
1332:
1328:
1324:
1320:
1316:
1315:ISO 9001:2000
1307:
1304:
1300:
1299:ISO 9000:1994
1291:
1289:
1285:
1284:ISO 9000:1987
1278:
1274:
1271:
1267:
1264:
1260:
1259:
1258:
1245:
1241:
1237:
1233:
1229:
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1213:
1209:
1205:
1202:
1201:
1198:
1190:
1186:
1182:
1180:
1175:
1174:accreditation
1171:
1164:Certification
1161:
1159:
1153:
1149:
1146:
1138:
1135:
1132:
1129:
1126:
1123:
1120:
1117:
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1111:
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1109:
1106:
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1103:
1095:
1090:
1081:
1076:
1062:
1058:
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1048:
1044:
1040:
1037:
1034:
1030:
1027:
1024:
1020:
1014:
1010:
1006:
1002:
982:
979:
976:
975:
971:
968:
965:
964:
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957:
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949:
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926:
923:
920:
919:
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912:
909:
908:
902:
889:
886:
883:
882:
878:
876:United States
875:
872:
871:
867:
864:
861:
860:
856:
853:
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849:
845:
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801:
798:
795:
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790:
787:
784:
783:
772:
761:
758:
755:
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750:
748:United States
747:
744:
743:
739:
736:
733:
732:
728:
725:
722:
721:
717:
714:
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659:
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633:
630:
627:
626:
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619:
616:
615:
611:
609:United States
608:
605:
604:
600:
597:
594:
593:
589:
586:
583:
582:
578:
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571:
567:
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561:
560:
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539:
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531:
528:
527:
516:
505:
502:
499:
496:
493:
490:
487:
486:
482:
479:
476:
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470:
467:
464:
463:
459:
456:
453:
450:
447:
444:
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438:
437:
433:
430:
427:
424:
421:
418:
415:
412:
411:
405:
397:
395:
391:
386:
384:
380:
376:
371:
368:
364:
359:
354:
352:
348:
342:
340:
335:
331:
330:UK Government
326:
323:
312:
309:
305:
301:
297:
287:
283:
280:
276:
271:
267:
263:
262:organizations
259:
255:
251:
240:
237:
222:
219:
211:
200:
197:
193:
190:
186:
183:
179:
176:
172:
169: –
168:
164:
163:Find sources:
157:
151:
150:
146:
141:This article
139:
135:
130:
129:
120:
117:
109:
99:
95:
89:
86:This article
84:
75:
74:
69:
67:
60:
59:
54:
53:
48:
43:
34:
33:
30:
19:
6675:27000 series
4441:
4437:
4414:
4372:
4368:
4318:
4314:
4304:
4271:
4267:
4221:
4217:
4155:
4151:
4141:
4114:
4110:
4054:
4050:
4002:
3998:
3988:
3955:
3951:
3919:10400.1/7379
3904:(1): 23–41.
3901:
3897:
3873:
3848:
3844:
3838:
3821:
3809:. Retrieved
3805:
3795:
3786:
3761:. Retrieved
3757:
3747:
3735:. Retrieved
3728:the original
3723:
3711:
3703:the original
3698:
3669:. Retrieved
3662:the original
3606:
3602:
3592:
3549:
3545:
3535:
3502:
3498:
3488:
3474:
3460:
3448:. Retrieved
3438:
3426:. Retrieved
3416:
3404:. Retrieved
3400:
3391:
3379:. Retrieved
3369:
3357:. Retrieved
3353:
3340:
3328:. Retrieved
3324:the original
3314:
3302:. Retrieved
3297:
3288:
3279:
3270:
3258:. Retrieved
3251:the original
3246:
3237:
3225:. Retrieved
3221:
3212:
3200:. Retrieved
3196:
3184:
3172:
3161:, retrieved
3152:
3134:16 September
3132:, retrieved
3126:
3106:, retrieved
3099:the original
3090:
3070:, retrieved
3063:the original
3054:
3032:, retrieved
3025:the original
3016:
2992:, retrieved
2985:the original
2976:
2928:
2922:
2905:
2901:
2895:
2878:
2874:
2868:
2856:. Retrieved
2851:
2841:
2816:
2812:
2806:
2789:
2785:
2779:
2762:
2758:
2752:
2727:
2723:
2717:
2700:
2696:
2643:
2639:
2607:
2597:27 September
2595:. Retrieved
2590:
2580:
2573:
2568:
2551:
2548:Food Control
2547:
2537:
2520:
2516:
2506:
2494:. Retrieved
2479:
2472:
2460:. Retrieved
2456:the original
2452:Bsigroup.com
2451:
2442:
2433:
2424:
2414:30 September
2412:. Retrieved
2408:the original
2393:
2384:
2376:The Observer
2375:
2368:Seddon, John
2328:
2303:. Retrieved
2298:
2289:
2275:
2261:
2247:
2230:
2226:
2220:
2193:
2187:
2160:
2156:
2131:
2122:
2109:
2092:
2088:
2082:
2010:—Containing
1899:
1858:
1850:
1846:
1842:
1823:
1819:
1816:
1812:
1807:
1803:
1787:
1784:
1780:
1776:
1772:
1742:
1708:
1694:
1679:
1670:
1647:
1615:ISO/TS 54001
1614:
1606:
1598:ISO/TS 29001
1596:
1587:
1577:
1565:
1557:ISO/TS 16949
1555:
1541:
1537:
1492:AlliedSignal
1485:
1477:
1470:
1460:or offering
1451:
1442:
1408:
1401:
1396:
1394:
1387:
1384:2015 version
1375:
1364:
1357:
1354:2008 version
1335:
1326:
1322:
1318:
1314:
1313:
1310:2000 version
1298:
1297:
1294:1994 version
1283:
1282:
1276:
1269:
1262:
1256:
1253:1987 version
1246:5th Edition
1238:4th Edition
1230:3rd Edition
1222:2nd Edition
1214:1st Edition
1196:
1187:
1183:
1167:
1154:
1150:
1142:
1107:
1101:
1100:
1099:
1022:Organization
900:
403:
389:
387:
382:
378:
372:
366:
357:
355:
346:
343:
327:
318:
293:
284:
249:
247:
232:
214:
205:
195:
188:
181:
174:
162:
142:
112:
106:October 2015
103:
87:
63:
56:
50:
49:Please help
46:
29:
6463:20000–29999
5615:10000–19999
3450:4 September
3406:18 December
3298:www.iso.org
3202:16 December
3163:20 November
3108:20 November
3072:20 November
3034:20 November
2994:20 November
2858:13 December
2846:Liang, Lo.
2496:14 February
2462:30 November
2178:10397/60545
1791:John Seddon
1572:QuEST Forum
1301:emphasized
958:Improvement
334:white paper
270:stakeholder
6837:Categories
6242:16949 (TS)
5839:11941 (TR)
4537:standards
4444:(3): 352.
4224:: 108024.
3505:: 108024.
3359:14 October
2792:(8): 936.
2703:(6): 774.
2663:10016/7750
2615:. TĂśV SĂśD.
2233:: 95–106.
2163:(5): 245.
2095:(5): 297.
2074:References
2028:ISO/TC 176
1967:IATF 16949
1834:bell curve
1739:Advantages
1657:improve it
1532:Sundstrand
1462:counseling
1390:ISO/TC 176
924:Leadership
506:1,138,155
290:Background
268:and other
208:March 2012
178:newspapers
145:references
52:improve it
6197:15926 WIP
5561:9592/9593
5486:9000/9001
5374:8805/8806
4487:1224-5410
4397:236572508
4389:0953-7287
4343:153397112
4335:1478-3363
4296:243854704
4288:1478-3363
4246:233861800
4238:0925-5273
4180:149820591
4172:0953-7287
4133:2248-6968
4089:201319741
4081:1478-3363
4027:154059597
4019:1478-3363
3980:108464851
3972:0020-7543
3928:0144-3577
3623:0144-3577
3584:158500304
3576:1478-3363
3527:233861800
3519:0925-5273
3428:2 October
3381:9 October
3260:18 August
3227:18 August
2955:1940-6339
2833:154978556
2819:: 71–77.
1991:ISO 50001
1985:ISO 39001
1979:ISO 37001
1961:ISO 19011
1955:ISO 14001
1949:ISO 13485
1943:ISO 10014
1937:ISO 10012
1931:ISO 10006
1830:lifecycle
1661:verifying
1607:ISO 18091
1579:ISO 13485
1388:In 2012,
1378:ISO 19011
1323:ISO 9002,
1071:/standard
1032:Committee
1007:Published
631:Australia
503:1,126,460
500:1,096,987
497:1,111,698
494:1,118,510
491:1,064,785
58:talk page
6822:Category
4547:List of
4458:19656993
3330:20 April
3176:Source:
2744:17166474
2672:20110397
2529:26659453
2204:. 2015.
2003:Annex SL
1925:See also
1673:May 2013
1439:Auditing
1395:The new
1327:ISO 9003
1319:ISO 9001
1017:Sep 2015
999:ISO 9001
802:130,066
791:257,076
777:Country
674:138,892
663:297,037
649:Country
546:168,960
535:342,801
521:Country
460:951,486
279:ISO 9001
266:customer
6853:Quality
6723:29199-2
6595:23094-2
6590:23094-1
6580:23090-3
6449:19794-5
6444:19775-1
6232:16612-2
6222:16355-1
5911:13406-2
5869:12234-2
5637:10118-3
4111:Innovar
3763:10 June
3724:Iso.org
3304:9 April
3197:Iso.org
2591:iso.org
1997:AS 9100
1795:control
1655:Please
1567:TL 9000
1542:QS 9000
1538:PS 9000
1094:Tsukiji
1060:Website
890:23,400
879:28,935
868:37,493
857:41,193
846:47,156
843:Germany
835:53,152
824:59,576
813:68,484
762:24,778
751:25,101
740:33,250
729:44,849
718:50,583
715:Germany
707:59,287
696:59,854
685:62,265
634:19,731
623:29,122
612:33,008
601:36,005
590:40,200
579:41,016
568:45,785
557:55,363
554:Germany
488:982,832
457:896,929
454:773,867
451:660,132
448:567,985
445:561,747
442:510,616
439:409,421
192:scholar
92:Please
18:ISO9002
6737:30000+
5576:9797-1
5384:8820-5
5329:8501-1
4885:1073-2
4880:1073-1
4564:1–9999
4485:
4456:
4429:
4421:
4395:
4387:
4341:
4333:
4294:
4286:
4244:
4236:
4178:
4170:
4131:
4087:
4079:
4025:
4017:
3978:
3970:
3926:
3865:258636
3863:
3811:6 June
3737:7 July
3671:10 May
3621:
3582:
3574:
3525:
3517:
2953:
2943:
2831:
2742:
2670:
2527:
2487:
2400:
2305:22 May
2208:
1602:annex.
1530:, and
1500:Boeing
1487:AS9000
1479:TickIT
1466:soccer
1458:cheese
1073:/62085
1050:Domain
1042:Series
1004:Status
620:France
390:et al.
383:et al.
379:et al.
367:et al.
358:et al.
356:Heras
347:et al.
194:
187:
180:
173:
165:
6804:80000
6799:56000
6794:55000
6789:50001
6784:45001
6779:42010
6774:40500
6769:39075
6764:38500
6759:37001
6754:32000
6749:31000
6744:30170
6728:29500
6718:29148
6714:29110
6710:28000
6705:27729
6700:27006
6695:27005
6690:27002
6685:27001
6680:27000
6670:26324
6665:26300
6660:26262
6655:26000
6650:25964
6645:25178
6640:24728
6635:24707
6630:24617
6625:24613
6620:24517
6615:23941
6610:23360
6605:23271
6600:23270
6585:23092
6575:23009
6570:23008
6565:23003
6560:23000
6555:22537
6550:22395
6545:22301
6540:22300
6535:22275
6530:22000
6525:21827
6520:21500
6515:21122
6510:21047
6505:21001
6500:21000
6495:20830
6490:20802
6485:20400
6480:20121
6475:20022
6470:20000
6454:19831
6439:19770
6434:19757
6429:19752
6424:19600
6419:19510
6414:19509
6409:19508
6404:19507
6399:19506
6394:19505
6389:19503
6384:19502
6379:19501
6374:19500
6369:19439
6364:19407
6359:19136
6354:19125
6349:19115
6344:19114
6327:19092
6322:19011
6317:19005
6312:18916
6307:18629
6302:18245
6297:18181
6292:18014
6287:18004
6282:17799
6277:17506
6272:17442
6267:17369
6262:17203
6257:17100
6252:17025
6247:17024
6237:16750
6227:16485
6217:16262
6212:16023
6207:15938
6202:15930
6192:15926
6187:15924
6182:15919
6177:15897
6172:15707
6160:15706
6155:15693
6150:15686
6145:15511
6140:15504
6135:15438
6130:15445
6113:15444
6108:15408
6103:15398
6098:15291
6093:15288
6088:15189
6083:15022
6078:14971
6073:14882
6068:14764
6063:14698
6058:14651
6053:14649
6048:14644
6043:14617
5991:14496
5986:14443
5981:14396
5976:14289
5971:14224
5966:14031
5961:14000
5956:13818
5951:13816
5946:13616
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