109:
Primary design object is the employee experience, which – when successful – an employee finds unique, memorable and sustainable over time, would want to repeat and build upon, and enthusiastically promotes via word of mouth. It is suspected to encourage loyalty by creating an emotional connection
127:, operating across hierarchies and departments, plays a central role in design, distribution and delivery of EED. As co-creation is an important design principle, it is a shared task and joint responsibility of leadership, HR professionals and employees. Following the logic of the
46:
EED can be described as the "intentional design of the active or passive use of HR products or services", and employee experiences in general, that affect employees' emotional reaction and therefore their particular behaviors and loyalty.
66:. Following Krippendorf, EED focuses on creating meaningful and sense-making opportunities for engagement, and addressing aspirational and fundamental psychological needs of an employee, such as autonomy, competence and relatedness.
50:
The underlying assumption is that best (customer/employee) relationships are emotional in nature and achieved when companies succeed in not only satisfying certain needs (e.g. compensation), but also making interactions pleasurable.
368:
110:
through engaging, compelling, and consistent context. The categories for employee experience design context are products, processes, artefacts, content, space and interactions.
1191:
116:
Many elements can make up a successful employee experience, including office environment, reward and benefits, flexible working and casual dress policies.
304:
Sheldon, K. M.; Elliot, A. J.; Kim, Y. & Kasser, T. (2001). "What is satisfying about satisfying events? Testing 10 candidate psychological needs".
1872:
383:
113:
While employee experience design is beneficial to create positive customer experiences, it is also beneficial for non-customer-facing roles.
131:, beneficiaries are also customers, as the recipients of improved service quality and the organization itself through increased profits.
1941:
1946:
186:
Pullman, M. E. & Gross, M. A. (2014). "Ability of
Experience Design Elements to Elicit Emotions and Loyalty Behaviors".
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78:, EED is a participatory systems approach to workplace improvements that applies methods and principles of
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products, services, events, and organizational environments with a focus on the quality of the employee
2136:
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267:"On the essential contexts of artifacts or on the proposition that" design is making sense (of things)"
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and new digital tools and technologies. It also uses tools and techniques that are typical to
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351:"An Employee Centric Approach To HR – Employee Experience Journey Mapping (EXJM)"
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Ramaswamy, V. (2009). "Leading the transformation to co-creation of value".
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whilst providing relevant solutions for an organization.
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367:Heskett, J. L. & Schlesinger, L. A. (1994).
264:
16:Theory in the field of human resource management
102:, e.g. employee experience journey mapping or
418:
237:
306:Journal of Personality and Social Psychology
233:
231:
425:
411:
369:"Putting the service-profit chain to work"
258:
317:
154:Menzel-Black, C. & Völkl, C. (2014).
1942:Good Design Award (Museum of Modern Art)
349:Oracle Human Capital Management (2014).
228:
224:. Boston: Harvard Business School Press.
2301:
360:
297:
1987:
1947:Good Design Award (Chicago Athenaeum)
1690:
1135:
462:
406:
342:
216:Pine, J. & Gilmore, J. (1998).
13:
1988:
1891:American Institute of Graphic Arts
14:
2345:
1901:Design and Industries Association
30:in order to intentionally design
200:10.1111/j.0011-7315.2004.02611.x
463:
119:
1896:Chartered Society of Designers
1136:
96:customer experience management
1:
1967:Prince Philip Designers Prize
610:Architectural lighting design
134:
1773:Electronic design automation
1756:Virtual home design software
728:Automotive suspension design
382:(2): 164–174. Archived from
54:The goal is to yield better
7:
632:Environmental impact design
41:
10:
2350:
1911:International Forum Design
1281:Engineering design process
432:
328:10.1037/0022-3514.80.2.325
69:
20:Employee experience design
2309:Human resource management
2246:
1994:
1983:
1924:
1883:
1826:
1716:
1712:
1686:
1142:
1131:
1033:Integrated circuit design
968:
955:Stage/set lighting design
887:
844:Hardware interface design
803:
760:Hardware interface design
711:
593:
473:
469:
458:
440:
265:Krippendorff, K. (1989).
252:10.1108/10878570910941208
240:Strategy & Leadership
125:Human resource management
1868:Industrial design rights
1856:Fashion design copyright
1768:Design quality indicator
1217:Creative problem-solving
1008:Electrical system design
864:Sonic interaction design
775:Photographic lens design
649:Healthy community design
218:"The Experience Economy"
26:) is the application of
2064:New product development
2029:Enterprise architecture
1957:IF Product Design Award
1916:Design Research Society
1468:Reliability engineering
376:Harvard Business Review
222:Harvard Business Review
1520:Top-down and bottom-up
869:User experience design
770:Packaging and labeling
743:Electric guitar design
681:Landscape architecture
168:10.13140/2.1.3054.4001
2049:Innovation management
1932:European Design Award
1698:Intellectual property
1515:Theory of constraints
1478:Responsibility-driven
1318:For manufacturability
1222:Creativity techniques
1060:Nuclear weapon design
874:User interface design
738:Corrugated box design
659:Interior architecture
156:"Nach Bedarf designt"
2329:Strategic management
2094:Unintelligent design
2074:Philosophy of design
1788:Design specification
1741:Comprehensive layout
1313:For behaviour change
1286:Probabilistic design
1048:Power network design
585:Visual merchandising
542:Instructional design
520:Postage stamp design
129:service-profit chain
2334:Customer experience
2014:Creative industries
1937:German Design Award
1846:Design infringement
1731:Architectural model
1070:Organization design
1065:Nucleic acid design
1013:Experimental design
566:Traffic sign design
60:employee engagement
56:customer experience
2324:Employee relations
2079:Process simulation
2054:Intelligent design
1378:Intelligence-based
1373:Integrated topside
1303:Framework-oriented
988:Behavioural design
859:Information design
537:Information design
58:through increased
2296:
2295:
2242:
2241:
2009:Conceptual design
1979:
1978:
1975:
1974:
1962:James Dyson Award
1818:Website wireframe
1808:Technical drawing
1682:
1681:
1530:Transgenerational
1271:Ecological design
1147:Activity-centered
1127:
1126:
1123:
1122:
1105:Spacecraft design
899:Public art design
837:Video game design
815:Experience design
785:Production design
765:Motorcycle design
723:Automotive design
627:Ecological design
505:Film title design
188:Decision Sciences
80:experience design
28:experience design
2341:
2288:
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2274:
2267:
2260:
2253:
1985:
1984:
1862:Geschmacksmuster
1836:Community design
1714:
1713:
1688:
1687:
1448:Process-centered
1244:Design–bid–build
1212:Cradle-to-cradle
1192:Concept-oriented
1133:
1132:
1110:Strategic design
1080:Processor design
1055:Mechanism design
1023:Geometric design
983:Algorithm design
923:Jewellery design
854:Immersive design
748:Furniture design
693:Landscape design
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2039:Futures studies
1990:
1971:
1920:
1879:
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1708:
1707:
1678:
1584:Value sensitive
1574:User innovation
1453:Public interest
1418:Object-oriented
1138:
1119:
1100:Software design
1090:Research design
1043:Physical design
998:Database design
972:
970:
964:
940:Property design
935:Game art design
889:
883:
806:
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707:
664:Interior design
615:Building design
596:
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476:
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371:
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319:10.1.1.455.2278
302:
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283:10.2307/1511512
263:
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236:
229:
214:
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184:
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160:Personalmagazin
152:
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92:empathic design
84:design thinking
76:design strategy
72:
44:
17:
12:
11:
5:
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2104:Wicked problem
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1989:Related topics
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1552:Usage-centered
1549:
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1545:Design for All
1537:
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1525:Transformation
1522:
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1473:Research-based
1470:
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1438:Platform-based
1435:
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1388:KISS principle
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1298:Fault-tolerant
1295:
1293:Error-tolerant
1290:
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1288:
1278:
1276:Energy neutral
1273:
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1232:Design fiction
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1085:Protein design
1082:
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1075:Process design
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1038:Circuit design
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960:Textile design
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918:Costume design
913:Fashion design
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795:Service design
792:
790:Sensory design
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780:Product design
777:
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698:Spatial design
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510:Graphic design
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500:Exhibit design
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194:(3): 551–578.
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100:service design
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2219:specification
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2132:architectural
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2019:Cultural icon
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1851:Design patent
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389:on 2015-01-22
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312:(2): 325–39.
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271:Design Issues
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2089:STEAM fields
2059:Lean startup
2044:Indie design
1860:
1827:Intellectual
1579:Value-driven
1557:Use-centered
1463:Regenerative
1443:Policy-based
1403:Mind mapping
1308:For assembly
1249:Design–build
1167:By committee
1152:Adaptive web
950:Sound design
908:glass design
906: /
891:applied arts
832:Level design
819:
703:Urban design
654:Hotel design
605:Architecture
580:Video design
573: /
564: /
532:Illustration
525:Print design
495:Brand design
391:. Retrieved
384:the original
379:
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246:(2): 32–37.
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120:Stakeholders
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2127:competition
2084:Slow design
2034:Form factor
2004:Concept art
1813:HTML editor
1493:Sustainable
1328:For testing
1172:By contract
1028:Work design
1003:Drug design
975:engineering
849:Icon design
827:Game design
805:Interaction
753:Sustainable
686:Sustainable
575:Type design
552:Photography
547:News design
490:Book design
485:Advertising
464:Disciplines
277:(2): 9–39.
88:co-creation
74:Related to
64:empowerment
2303:Categories
2287:Wiktionary
2280:Wikisource
2234:technology
2204:principles
1803:Storyboard
1629:management
1624:leadership
1589:Privacy by
1428:Parametric
1398:Metadesign
1368:Integrated
1358:High-level
1343:Generative
1338:Functional
1207:Continuous
1202:Contextual
1177:C-K theory
1137:Approaches
879:Web design
733:CMF design
713:Industrial
571:Typography
393:2014-11-03
135:References
106:analysis.
104:touchpoint
82:, such as
36:experience
24:EED or EXD
2319:Workplace
2273:Wikiquote
2259:Wikibooks
2209:rationale
2174:knowledge
2149:education
2069:OODA loop
1793:Prototype
1778:Flowchart
1736:Blueprint
1604:computing
1540:Universal
1488:Safe-life
1393:Low-level
1383:Iterative
1363:Inclusive
1348:Geodesign
1239:Defensive
1187:Co-design
1157:Affective
314:CiteSeerX
2266:Wikinews
2199:paradigm
2179:language
2159:engineer
2154:elements
2144:director
1829:property
1674:thinking
1664:strategy
1649:research
1609:controls
1567:Empathic
1498:Systemic
1458:Rational
1413:New Wave
1227:Critical
450:Designer
336:11220449
42:Overview
2252:Commons
2224:studies
2169:history
2137:student
2122:classic
2110:Design
2024:.design
1952:Graphex
1654:science
1644:pattern
1639:methods
1614:culture
1597:Design
1408:Modular
1261:Diffuse
1182:Closure
904:Ceramic
562:Signage
445:Outline
291:1511512
70:Methods
2314:Design
2229:studio
2214:review
2194:museum
2117:change
1925:Awards
1798:Sketch
1783:Mockup
1763:CAutoD
1704:Awards
1669:theory
1659:sprint
1634:marker
1599:choice
973:&
971:design
807:design
715:design
597:design
515:Motion
477:design
434:Design
334:
316:
289:
2112:brief
1999:Agile
1718:Tools
1695:Tools
1333:For X
969:Other
888:Other
387:(PDF)
372:(PDF)
354:(PDF)
287:JSTOR
2189:load
2184:life
2164:firm
1751:CAID
1619:flow
1535:TRIZ
1423:Open
332:PMID
98:and
90:and
1746:CAD
1726:AAD
1503:SOD
1483:RWD
1353:HCD
820:EED
669:EID
324:doi
279:doi
248:doi
196:doi
164:doi
2305::
380:72
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269:.
244:37
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230:^
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142:^
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32:HR
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275:5
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202:.
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170:.
166::
22:(
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.