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program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are databases that provide an integrated approach to tracking information and communication activities linked to contacts. Simple ones for personal use are included in most
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However, most recent contact management solutions are fully adapted to many-to-many interactions models, and the difference between a CRM and a contact manager starts to lay more on the fact that CRMs are commonly used to automate sales and marketing processes (quotes, invoices, reminder emails,
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etc.) where contacts management solutions focus on a people-centric approach which goal is to centralize all contact information within an organization and have better control on who can access this data and how it is accessed.
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interaction model, in which a single sales representative is responsible for multiple roles within a company. Alternatively, a company with a
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have been available for a long time. An early contact management system was Exsell for DOS by
Excalibur Sources, released in 1984.
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Aberdeen Group (January 2009) Automating
Success: The Choice Between Contact Management and Customer Relationship Management
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Traditionally, a contact manager is usually used for instances where the sales interaction model of the organization is a
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A contact management system may be chosen because it is thought to provide the following advantages:
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interaction model, in which many sales representatives are targeting a single job role, a
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sharing features and allow colleagues to access the same database.
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327:. InfoWorld Media Group, Inc. 1987-06-01. p.
93:Differences from customer relationship management
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59:Centralized repository of contact information
280:The International Customer Service Institute
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241:Professional services automation software
32:. Sophisticated contact managers provide
16:Software program for contact information
360:"The Short Guide To Contact Management"
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71:Scheduling of appointments and meetings
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298:(main "calendar interchange" standard)
304:(main "contact interchange" standard)
231:Partner relationship management (PRM)
62:Ready-to-use database with searching
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159:Customer experience transformation
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79:Notes and conversation management
366:from the original on 2021-10-21.
270:Supplier relationship management
139:Business relationship management
107:customer relationship management
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290:Vendor relationship management
204:Enterprise feedback management
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257:Sales force management system
149:Consumer relationship system
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129:Automated online assistant
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265:Sales process engineering
144:Comparison of CRM systems
383:Data management software
210:Event-driven marketing
169:Customer intelligence
134:Business intelligence
109:system is preferred.
85:Import/export utility
236:Predictive analytics
362:. 2 November 2021.
252:Real-time marketing
164:Customer experience
82:Customizable fields
75:Document management
275:Support automation
261:Sales intelligence
194:Database marketing
333:Exsell excalibur.
68:Email integration
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284:customer service
247:Public relations
226:Mystery shopping
174:Customer service
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154:Contact list
124:Address Book
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103:many-to-many
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282:– contains
216:Farley File
189:Data mining
176:– contains
99:one-to-many
30:smartphones
310:References
324:InfoWorld
296:vCalendar
286:standards
221:Help desk
180:standards
377:Category
364:Archived
117:See also
51:Benefits
34:calendar
25:software
40:History
292:or VRM
302:vCard
243:(PSA)
212:(EDM)
206:(EFM)
199:E-crm
23:is a
178:ISO
379::
340:^
331:.
329:16
19:A
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