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The company started to receive adverse comment in UK national press in 2006 following the emergence of customer service standard problems, and its pursuance of customer financial arrears via debt collection agencies using psychologically aggressive and litigiously threatening working practices. The
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customer service issue was blamed by new Chief
Executive, George Saul, on its outsourcing to an external agency of the customer complaints aspect of the business by the firm's previous management. In 2005, BCA's handling of complaints was criticised by trade regulator the
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to another German company, Aurelius, which restructured BCA, and sold it two years later to the
British company The Webb Group in March 2011. Barely a year later, along with the demise of The Webb Group itself, BCA collapsed in financial insolvency.
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business in the U.K. in the 1970s and 1980s through extensive advertising in Sunday newspaper colour supplements and elsewhere, and became the largest mail-order bookseller in the U.K. The firm collapsed in 2012.
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accepted undertakings from BCA's management that it would revise its advertising to make the financial commitments that customers signing on to when they joined its book clubs more clear.
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In 2008, following reorganization, the company operated seven book selling clubs, having run as many as twenty two years earlier.
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34:) was a mail-order and online book selling company in the United Kingdom. It came to dominate the mail-order
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The
Competition Commission: Book Club Associates and Leisure Circle A report on the merger situation 1988.
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The company operated a variety of general and specialist book selling clubs over the years, including:
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https://www.insidermedia.com/insider/midlands/67257-dvd-retailer-webb-group-enters-administration
256:'DVD retailer Webb Group enters administration', 'Insider Media Limited' website, 7 March 2012.
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by Daniel Farey-Jones, brandrepublic.com, 21 July 2005. Retrieved 21 December 2011.
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by Alison Flood, thebookseller.com, 15 February 2008. Retrieved 21 December 2011.
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by Katie Coyne, thebookseller.com, 22 December 2008. Retrieved 21 December 2011.
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by Lisa
Campbell, thebookseller.com, 8 March 2011. Retrieved 21 December 2011.
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by Lisa
Campbell, thebookseller.com, 6 March 2012. Accessed 24 December 2014.
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Press releases 2007 - OFT accepts undertakings from Book Club
Associates.
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Office of Fair
Trading, 13 July 2007. Retrieved 21 December 2011.
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In 2008, BCA was sold by its then owners the German corporation
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Book Club
Associates' customer service slammed by DM Authority
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Money surgery: Book Club
Associates? Now I've got their number
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telegraph.co.uk, 8 February 2006. Retrieved 21 December 2011.
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BCA was established in 1966 and was jointly owned by
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92:The Fantasy and Science Fiction Book Club
269:BCA parent company enters administration
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245:Book Club Associates sold to Webb Group
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97:The Military and Aviation Book Society
233:Aurelius to bring in BCA 'task force'
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190:Relocation of BCA prompts shake-out
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303:1966 establishments in England
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16:British mail-order bookseller.
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76:The Mystery and Thriller Club
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121:Direct Marketing Authority
219:October 19, 2011, at the
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131:Restructuring and demise
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114:Customer service issues
125:Office of Fair Trading
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86:The Softback Preview
59:and their book club
28:Book Club Associates
57:The Reprint Society
161:2010-12-06 at the
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286:Official website
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163:Wayback Machine
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123:. In 2007, the
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107:and many more.
81:Just Good Books
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278:External links
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165:Chpt. 2, p. 8.
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51:and American
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23:The BCA logo.
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137:Bertelsmann
102:World Books
61:World Books
308:Book clubs
297:Categories
144:References
49:W.H. Smith
53:Doubleday
36:book-club
217:Archived
159:Archived
43:Origin
88:(TSP)
67:Clubs
55:of
32:BCA
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170:^
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