Knowledge

Line hunting

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179: 152:, the calls are distributed "round-robin". If a call is delivered to line 1, the next call goes to 2, the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are skipped only if they are still busy on a previous call. 139:
Linear hunting can also cause problems in automated equipment that answers calls, particularly if a destination extension fails on a lower-numbered line. This extension will disrupt a disproportionately high percentage of the incoming calls, whereas circular hunting will spread that disruption evenly
167:, calls are always delivered to whichever line has been idle the longest. This considers the length of time that the calltaker has been busy versus available. This is typically used in call centers where the calls are being answered by people, to distribute the load evenly. 135:
systems with high call volumes, this is usually the least preferable method, because calls will arrive at destinations that are in the process of completing the previous call, and depending on the circumstances, may be the least prepared to take the call.
229: 128:. Calls are always delivered to the first line, unless it is busy—then the second, third, and remaining lines are considered in succession. 61:). In the tariffs of some telephone companies, one may obtain hunting for free, but forward on busy is a charged service. 96:. If the line called is busy, the call goes to the next available line. Only if no lines in the group are open does the 17: 226: 155:
Circular hunting is a good way to distribute calls to electronic answering equipment such as fax machines.
132: 277: 246: 81: 54: 116:, calls are always delivered to the lowest-numbered available line. This is also referred to as 57:
phone systems. Also, some phone companies will provide this feature for a small fee (see also:
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This configuration is most often found on multi-line phones found at small businesses. For
8: 184: 43: 233: 197: 93: 85: 271: 140:
throughout all the calls, minimizing the possibility for a major disruption.
97: 46:
to a group of several phone lines. Specifically, it refers to the process or
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Methodology of distributing phone calls from a single telephone number
207: 47: 31: 192: 58: 92:. This type of fallback is a somewhat more complex form of 42:) is the method of distributing phone calls from a single 225:
Louisiana State University Office of Telecommunications,
88:
going into a business to act as a single group, called a
174: 50:used to select which line will receive the call. 269: 247:"Hunt Group Methods & Descriptions" 14: 270: 236:description, retrieved September 2007 64: 158: 143: 24: 53:Hunt groups are supported by some 25: 289: 107: 177: 239: 219: 126:busy/no-answer call forwarding 13: 1: 213: 7: 170: 10: 294: 133:automatic call distributor 78:multiline hunting group 84:that allows multiple 251:The Avaya Engineer 232:2009-03-11 at the 65:Multi-line hunting 18:Multi-line hunting 185:Telephones portal 165:most-idle hunting 159:Most-idle hunting 70:Multiline hunting 16:(Redirected from 285: 278:Calling features 263: 262: 260: 258: 253:. 3 January 2012 243: 237: 223: 187: 182: 181: 180: 150:circular hunting 144:Circular hunting 124:. It resembles 122:terminal hunting 72:(sometimes MLH, 44:telephone number 21: 293: 292: 288: 287: 286: 284: 283: 282: 268: 267: 266: 256: 254: 245: 244: 240: 234:Wayback Machine 227:Station Hunting 224: 220: 216: 198:Call forwarding 183: 178: 176: 173: 161: 146: 110: 94:call forwarding 86:telephone lines 67: 28: 23: 22: 15: 12: 11: 5: 291: 281: 280: 265: 264: 238: 217: 215: 212: 211: 210: 205: 200: 195: 189: 188: 172: 169: 160: 157: 145: 142: 118:serial hunting 114:linear hunting 109: 108:Linear hunting 106: 66: 63: 26: 9: 6: 4: 3: 2: 290: 279: 276: 275: 273: 252: 248: 242: 235: 231: 228: 222: 218: 209: 206: 204: 201: 199: 196: 194: 191: 190: 186: 175: 168: 166: 156: 153: 151: 141: 137: 134: 129: 127: 123: 119: 115: 105: 103: 99: 98:calling party 95: 91: 87: 83: 79: 75: 71: 62: 60: 56: 51: 49: 45: 41: 37: 33: 19: 255:. Retrieved 250: 241: 221: 203:Call whisper 164: 162: 154: 149: 147: 138: 130: 125: 121: 117: 113: 111: 89: 77: 74:line hunting 73: 69: 68: 52: 39: 36:line hunting 35: 29: 102:busy signal 257:31 January 214:References 90:hunt group 40:hunt group 208:Follow-me 48:algorithm 32:telephony 272:Category 230:Archived 171:See also 76:or MHG, 193:Anycast 82:feature 80:) is a 59:Centrex 100:get a 259:2013 38:(or 163:In 148:In 120:or 112:In 55:PBX 30:In 274:: 249:. 104:. 34:, 261:. 20:)

Index

Multi-line hunting
telephony
telephone number
algorithm
PBX
Centrex
feature
telephone lines
call forwarding
calling party
busy signal
automatic call distributor
Telephones portal
Anycast
Call forwarding
Call whisper
Follow-me
Station Hunting
Archived
Wayback Machine
"Hunt Group Methods & Descriptions"
Category
Calling features

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