38:
29:
306:
286:
266:
246:
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1480:
643:. A commonly referred to benefit of the platform is that many of these modules are interconnected, such as the IRM suite (Integrated Risk Management), which will automatically create issues and assign tickets based on various risk and audit findings, findings that can be found through the manual or automated performance of different activities such as evidence requests. There is also a
662:, and configuration data. In practical terms, any assets that are part of a business, from data centers, employees, to employee laptops, are known as 'CI Items' in the CMDB. These components, which make up an enterprise, can be configured, tracked, audited, and the relationships between the various CI items can be assessed.
489:
In May 2023, Nvidia announced a partnership with
ServiceNow to bring AI services to major corporations. This partnership aims to utilize company-specific data in the new AI service, distinguishing it from the AI advancements made by OpenAI and ChatGPT.
611:
functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from
1531:
403:, an enterprise software company based in San Diego, until 2002. In founding the company, Luddy intended to provide the same services previously available from the then defunct Peregrine Systems.
2082:
869:
414:
from JMI Equity allowed
Glidesoft to hire five additional people. In 2006, the company changed its name to Service-Now.com. In 2007, ServiceNow reported an annual revenue of
813:
529:
October 2017: SkyGiraffe, an enterprise mobility company backed by
Microsoft Ventures. SkyGiraffe formed the basis for ServiceNow's Mobile Platform, released in March 2019.
2107:
429:
As of
January 2011, the company had 275 employees in its San Diego, Chicago, New York, Atlanta, London and Frankfurt offices, as well as a partnership with
619:
The platform is packaged into different suites of applications called "modules", which are tailored to various business processes. Some of these areas include
1459:
2087:
1630:
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772:
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who had more than 100 ServiceNow consultants. At this time, the company was sometimes known as "Service-now". By April 2011, the company had named
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620:
892:
2117:
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1532:"ServiceNow to Acquire Task Mining Company UltimateSuite to Enhance Process Mining and Intelligent Automation on the Now Platform"
1644:
720:
1506:
1314:
2122:
1718:
716:
669:, with database queries being made using a proprietary object-oriented API called Glide. In July 2023, the company released a
993:
849:
1272:
1202:
1605:
734:
1377:
673:
speech-to-code feature, which the marketing research firm Valoir estimated could reduce relevant work time by 40 percent.
2092:
1751:
1584:"ServiceNow acquires Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform"
1583:
670:
644:
238:
914:
1711:
651:
1098:
1018:
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2102:
1419:
1690:
526:; the acquisition doubled the size of ServiceNow's internal design agency, the Design Experience Organization
1044:
628:
2097:
411:
636:
396:
1229:"ServiceNow to acquire Fairchild Resiliency Systems to help companies better manage risk at scale"
1150:
361:
platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by
460:
452:
438:
366:
354:
156:
76:
603:, that allows for the operation of enterprise and technical management support systems, such as
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1879:
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682:
604:
600:
533:
519:
208:
748:
1481:"ServiceNow Expands Its AI Capabilities with G2K Acquisition: Redefining Retail and Beyond"
423:
227:
8:
2051:
1869:
1859:
99:
814:"Xconomy: Service-Now CEO Fred Luddy Sees a Clear Path to $ 1 Billion in Annual Revenue"
1894:
659:
370:
1828:
845:
632:
400:
1248:"Two deals in a week: ServiceNow acquires Passage AI for its deep learning chatbots"
1930:
1920:
1781:
383:
magazine named it number one on its list of the world's most innovative companies.
374:
298:
1685:
1420:"Gekkobrain acquisition to streamline ERP migrations, modernize systems of record"
1357:"ServiceNow acquires Lightstep, aims to leverage observability across enterprises"
1889:
870:"San Diego's ServiceNow Driving Hard as Revenue Soars; Expands to Silicon Valley"
358:
203:
1680:
1439:"ServiceNow acquires Hitch to bring AI-powered skills mapping to the enterprise"
2026:
1811:
1176:"ServiceNow to acquire FriendlyData for its natural language search technology"
900:
479:
464:
445:
434:
419:
395:, and later incorporated in California in 2004. Luddy had previously served as
183:
59:
773:"Xconomy: ServiceNow Buys San Diego Specialist in Customer Experience, Design"
2076:
2046:
1970:
1864:
1796:
1769:
1764:
1559:"ServiceNow Acquires 4Industry; Closes Acquisition of Smart Daily Management"
67:
1965:
1703:
697:
692:
475:
426:. 2007 was also the first year that the company "went cash flow positive".
1675:
1443:
1403:
1336:"ServiceNow takes RPA plunge by acquiring India-based startup Intellibot"
655:
1300:"ServiceNow to acquire Belgian configuration management startup Sweagle"
1990:
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666:
558:
392:
362:
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130:
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968:"ServiceNow Acquires Dutch Provider of Performance Analytics Software"
80:
2036:
1884:
1823:
1073:"ServiceNow buys DxContinuum to boost enterprise automation services"
608:
523:
500:
456:
430:
37:
506:
July 2014: Neebula
Systems, an Israeli cloud computing tools company
2041:
2031:
1995:
1950:
1816:
1735:
942:"NVDA Stock: Nvidia, ServiceNow Partnership Involves Generative AI"
468:
455:. Shortly thereafter, the company relocated its headquarters from
28:
2056:
2010:
2005:
1985:
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1399:"ServiceNow expands into indoor mapping with Mapwize acquisition"
1315:"ServiceNow acquires artificial intelligence startup Element AI"
1980:
1960:
1874:
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1774:
1049:
687:
483:
379:
1662:
1460:"ServiceNow buys Era Software to unify observability strategy"
650:
The
ServiceNow platform resides on what is known as the CMDB,
1801:
1791:
1382:
1361:
1319:
624:
278:
2000:
1940:
1378:"ServiceNow acquires database performance company Swarm64"
1507:"ServiceNow To Acquire UltimateSuite In Task-Mining Play"
1203:"ServiceNow picks up mobile app analytics startup Appsee"
838:
Abbott, Martin L.; Fisher, Michael T. (August 25, 2016).
331:
1645:"Now Assist GenAI Offers Summarization and Text-To-Code"
1019:"ServiceNow Acquires Intrei, Launches New GRC Offering"
844:(2 ed.). Addison-Wesley Professional. p. 59.
2083:
Software companies based in the San
Francisco Bay Area
1745:
Companies with an annual revenue of over US$ 4 billion
893:"ServiceNow Advances in Debut After $ 210 Million IPO"
1606:"What is a CMDB (Configuration Management Database)?"
735:"ServiceNow Rallies Ahead of Joining the S&P 500"
391:
ServiceNow was founded as
Glidesoft, Inc. in 2003 by
1099:"ServiceNow buys mobile platform startup SkyGiraffe"
841:
Scalability Rules: Principles for
Scaling Web Sites
551:
January 2020: Loom
Systems, Passage AI, and Attivio
542:October 2018: Data analytics company, FriendlyData
515:January 2017: Machine learning startup DxContinuum
1125:"ServiceNow beats estimates, acquires VendorHawk"
717:"ServiceNow, Inc. 2023 Annual Report (Form 10-K)"
2074:
994:"ServiceNow acquires Neebula Systems for $ 100m"
654:. The CMDB holds all enterprise data, including
474:In October 2019, the company announced that CEO
406:Luddy was the only employee until mid-2005 when
2108:Companies listed on the New York Stock Exchange
641:environmental, social, and corporate governance
1719:
1478:
647:report creator called Performance Analytics.
1733:
915:"ServiceNow Shakeup: No One Saw This Coming"
837:
621:Governance, risk management, and compliance
548:November 2019: Fairchild Resiliency Systems
545:May 2019: Appsee Ltd., an analytics startup
2088:Companies based in Santa Clara, California
1726:
1712:
991:
36:
27:
1631:"Product Documentation | ServiceNow"
1312:
1245:
1200:
939:
709:
353:is an American software company based in
1457:
1313:Gagliordi, Natalie (November 30, 2020).
2133:Software companies of the United States
1556:
867:
811:
770:
749:"The World's Most Innovative Companies"
721:U.S. Securities and Exchange Commission
42:Headquarters in Santa Clara, California
2128:American companies established in 2003
2113:Software companies established in 2003
2075:
1436:
1396:
1375:
1354:
1333:
1297:
1045:"ServiceNow snaps up Security Startup"
890:
812:Bigelow, Bruce V. (January 11, 2011).
1707:
1246:Deutscher, Maria (January 28, 2020).
1148:
1122:
1096:
1070:
884:
771:Bigelow, Bruce V. (October 3, 2017).
1671:Business data for ServiceNow, Inc.:
868:Bigelow, Bruce V. (August 9, 2011).
863:
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807:
805:
803:
801:
799:
797:
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793:
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13:
1538:(Press release). December 18, 2023
1273:"ServiceNow to Acquire Passage AI"
1151:"ServiceNow buys AI startup Parlo"
1090:
1042:
645:data and information visualization
581:July 2023: AI-powered platform G2K
444:In June 2012, ServiceNow became a
14:
2144:
2118:2003 establishments in California
1654:
1504:
1417:
1226:
1201:Deutscher, Maria (May 13, 2019).
858:
790:
759:
652:Configuration management database
486:at the end of the calendar year.
1458:Scannell, Ed (October 6, 2022).
1397:Sawers, Pauk (August 11, 2021).
1376:Dignan, Larry (August 5, 2021).
992:Goldenberg, Roy (July 9, 2014).
665:ServiceNow script is written in
569:August 2021: Swarm64 and Mapwize
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512:June 2016: Brightpoint Security
493:
342:Footnotes / references
1479:Shelly Kramer (May 16, 2023).
1355:Dignan, Larry (May 10, 2021).
1334:Miller, Ron (March 23, 2021).
907:
831:
741:
727:
365:, ServiceNow is listed on the
1:
2123:2012 initial public offerings
1437:Sawers, Paul (June 3, 2022).
1298:Miller, Ron (June 20, 2020).
891:Spears, Lee (June 29, 2012).
703:
629:business continuity planning
584:December 2023: UltimateSuite
369:and is a constituent of the
7:
676:
594:
322:22,668 (December 2023)
111:; 21 years ago
16:American technology company
10:
2149:
1557:FinSMEs (March 19, 2024).
940:Investors (May 26, 2023).
578:October 2022: Era Software
539:May 2018: AI startup Parlo
532:April 2018: VendorHawk, a
386:
2093:Cloud computing providers
2019:
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503:-based software developer
463:. It was taken public by
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572:October 2021: Gekkobrain
518:October 2017: San Diego
499:July 2013: Mirror42, an
467:one month after it took
397:chief technology officer
590:July 2024: Raytion GmbH
461:Santa Clara, California
446:publicly traded company
439:chief executive officer
367:New York Stock Exchange
355:Santa Clara, California
157:Santa Clara, California
2062:Warner Bros. Discovery
563:March 2021: Intellibot
509:February 2015: Intréis
478:would be succeeded by
2103:IT service management
683:IT service management
605:IT service management
601:platform-as-a-service
587:March 2024: 4Industry
534:software-as-a-service
520:human-centered design
418:and opened its first
209:IT service management
189:Fred Luddy (chairman)
51:Glidesoft (2003–2006)
1424:blogs.servicenow.com
1418:Links, Recommended.
1277:www.businesswire.com
1233:blogs.servicenow.com
1227:Links, Recommended.
1149:Gagliordi, Natalie.
1123:Gagliordi, Natalie.
1097:Gagliordi, Natalie.
1071:Gagliordi, Natalie.
2052:Paramount Streaming
723:. January 25, 2024.
566:May 2021: Lightstep
318:Number of employees
100:Enterprise software
23:
2098:Cloud applications
1895:Oracle Corporation
1279:. January 28, 2020
1182:. October 11, 2018
921:. October 23, 2019
554:June 2020: Sweagle
536:management company
482:, formerly CEO of
371:Russell 1000 Index
357:, that develops a
21:
2070:
2069:
1485:The Futurum Group
1043:Clancy, Heather.
851:978-0-13-443167-3
637:vendor management
633:disaster recovery
412:venture financing
401:Peregrine Systems
375:S&P 500 Index
348:
347:
2140:
1931:Booking Holdings
1728:
1721:
1714:
1705:
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1666:
1665:
1663:Official website
1649:
1648:
1647:(Press release).
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599:ServiceNow is a
575:June 2022: Hitch
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351:ServiceNow, Inc.
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310:US$ 7.63 billion
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290:US$ 17.4 billion
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22:ServiceNow, Inc.
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1853:Cloud computing
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1586:. July 24, 2024
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557:November 2020:
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