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required an emergency ambulance” and that the board “can take assurance that in each of these cases no missed opportunities were found to send an ambulance sooner”. In
January 2022 call handlers were told they should consider asking patients with suspected strokes and heart attacks to be transported by friends or family because ambulance response times were under such pressure.
306:
was that delayed ambulance response times became a "continuing theme due to the unprecedented demand the service is currently experiencing”. In response to repeated complaints about patient harm the trust reported that “on each occasion demand outweighed available resources at the time these patients
319:(CQC) gave the following ratings on a scale of outstanding (the service is performing exceptionally well), good (the service is performing well and meeting our expectations), requires improvement (the service isn't performing as well as it should) and inadequate (the service is performing badly):
617:
903:
699:
629:
292:
Between April and
October 2013, the service recorded 10,072 "incidents" in which handovers to hospital accident and emergency departments had taken longer than 30
896:
677:
274:
889:
655:
912:
497:
228:
221:
1087:
824:
551:"The Northumbria Ambulance Service and the Durham County Ambulance Service National Health Service Trusts (Dissolution) Order 1999"
220:. NEAS was formed on 1 July 2006, following the merger of the existing North East Ambulance Service with the Tees division of the
1107:
721:
270:
254:
There are three control rooms currently operating for NEAS, one at the
Newcastle upon Tyne headquarters at Bernicia House in
593:
568:
299:
In 2018, the trust said it would need to recruit 100 more paramedics in order to meet new ambulance performance targets.
1066:
1031:
968:
296:
minutes and 499 which took longer than one hour resulting in penalty fines of approximately ÂŁ250,000 for the service.
1097:
938:
165:
224:(TENYAS). Northumbria Ambulance Service and County Durham Ambulance Service had previously merged on 1 April 1999.
1102:
441:
978:
973:
963:
933:
1092:
201:
825:"Prime-time documentary series coming to the North East - North East Ambulance Service - NHS Foundation Trust"
958:
446:
303:
1061:
983:
289:
Healthcheck report. This was the highest rating achieved by any ambulance service for provision of care.
866:
999:
522:
266:. 999 emergency calls and NHS 111 urgent care calls are answered by call takers at all three sites.
232:
948:
484:
474:, claiming the platform was "not consistent with our values" and was failing to "police content".
269:
There are several stations across the North East run jointly with the local fire services such as
1056:
1015:
943:
876:
776:
751:
725:
316:
594:"New year, new base for ambulance crews - North East Ambulance Service - NHS Foundation Trust"
550:
286:
177:
881:
482:
NEAS is to feature as the host service of the ninth and tenth seasons of the BBC TV series
456:
161:
53:
8:
860:
248:
181:
173:
143:
71:
700:"'Get a lift to hospital,' ambulance trust tells patients with suspected heart attacks"
502:
197:
169:
81:
772:
523:"North East Ambulance Service NHS Foundation Trust Annual Report and Accounts 2019/20"
1051:
236:
285:
NEAS was one of four trusts in the country to receive a "good" rating in the 2006/7
30:
797:
630:"Huge fines for NHS trusts as thousands of patients are kept waiting in ambulances"
213:
39:
209:
193:
189:
1081:
205:
470:
In 16 August 2024, NEAS suspended its account on social media platform
263:
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NEAS headquarters is currently at
Bernicia House on Newburn Riverside,
235:, receiving direct government funding for its role. NEAS also provides
872:
747:
185:
239:
services (PTS), or non-emergency services, to patients in the area.
802:
722:"North East Ambulance Service NHS Foundation Trust: Quality Report"
217:
678:"Patient harm now 'a continuing theme', says cash-strapped trust"
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451:
259:
255:
773:"Provider: North East Ambulance Service NHS Foundation Trust"
748:"Provider: North East Ambulance Service NHS Foundation Trust"
911:
854:
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In its last inspection of the service in
January 2023, the
132:
656:"Ambulance trusts demand millions to meet new targets"
275:
County Durham and
Darlington Fire and Rescue Service
176:, NEAS provides emergency medical services to the
867:North East Ambulance Service NHS Foundation Trust
530:North East Ambulance Service NHS Foundation Trust
154:North East Ambulance Service NHS Foundation Trust
24:North East Ambulance Service NHS Foundation Trust
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498:Emergency medical services in the United Kingdom
222:Tees, East and North Yorkshire Ambulance Service
798:"Ambulance service leaves X over 'hate speech'"
44:Area served by the North East Ambulance Service
488:, with filming taking place until April 2022.
897:
569:"New ambulance call centre opens in Teesside"
904:
890:
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29:
680:. Health Service Journal. 9 December 2021
310:
913:Ambulance services in the United Kingdom
702:. Health Service Journal. 4 January 2022
1080:
740:
618:North East Ambulance Service NHS Trust
1088:Organisations based in Northumberland
885:
271:Tyne and Wear Fire and Rescue Service
658:. Health Service Journal. 4 May 2018
435:
461:Durham Urgent Care Transport (DUCT)
13:
1067:St John Ambulance Northern Ireland
1032:Northern Ireland Ambulance Service
477:
16:UK public sector ambulance service
14:
1119:
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38:
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1:
1108:Ambulance services in England
508:
262:, and one at Winter House in
447:Hazardous Area Response Team
304:COVID-19 pandemic in England
242:
7:
1062:St John Ambulance (England)
491:
10:
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1000:Scottish Ambulance Service
258:, one at Russell House in
233:emergency medical services
164:responsible for providing
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457:Patient Transport Service
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1098:Health in Northumberland
1103:Health in County Durham
1057:St John Ambulance Cymru
1016:Welsh Ambulance Service
877:Care Quality Commission
777:Care Quality Commission
752:Care Quality Commission
726:Care Quality Commission
384:Are services Responsive
356:Are services Effective?
317:Care Quality Commission
231:providing England with
311:CQC performance rating
168:ambulance services in
1093:NHS foundation trusts
442:999 emergency service
398:Are services Well-led
365:Requires improvement
351:Requires improvement
287:Healthcare Commission
178:metropolitan boroughs
428:Requires improvement
162:NHS foundation trust
54:NHS foundation trust
370:Are services Caring
324:
323:Inspection Reports
249:Newcastle upon Tyne
227:NEAS is one of ten
212:; and the area of
202:ceremonial counties
182:Newcastle upon Tyne
174:Newcastle upon Tyne
172:. Headquartered in
72:Newcastle Upon Tyne
873:Inspection reports
869:on the NHS website
636:. 25 November 2013
555:Legislation.gov.uk
503:List of NHS trusts
342:Are services Safe?
322:
302:The effect of the
216:commonly known as
198:City of Sunderland
170:North East England
91:3,200 square miles
82:North East England
78:Region served
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1074:
1052:British Red Cross
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1039:
728:. 1 November 2016
436:Services provided
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237:patient transport
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1025:Northern Ireland
969:South East Coast
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123:2,635 (2019/20)
112:Chief executive
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413:Overall rating
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190:North Tyneside
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337:2023 Rating
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68:Headquarters
18:
834:17 February
782:23 February
706:18 February
640:14 December
603:17 February
578:17 February
407:Inadequate
334:2018 Rating
331:2016 Rating
281:Performance
99:2.6 million
63:1 July 2006
60:Established
1082:Categories
959:North West
954:North East
757:22 January
732:25 January
684:22 January
509:References
264:Billingham
96:Population
984:Yorkshire
875:from the
809:16 August
662:13 August
485:Ambulance
243:Geography
186:Gateshead
115:Helen Ray
88:Area size
993:Scotland
803:BBC News
535:15 April
492:See also
218:Teesside
160:) is an
1045:Charity
927:England
260:Hebburn
256:Newburn
128:Website
949:London
294:
200:; the
1009:Wales
526:(PDF)
393:Good
379:Good
135:.neas
120:Staff
104:Chair
836:2022
811:2024
784:2024
759:2022
734:2016
708:2022
686:2022
664:2018
642:2013
605:2022
580:2022
537:2021
423:Good
418:Good
404:Good
401:Good
390:Good
387:Good
376:Good
373:Good
362:Good
359:Good
348:Good
345:Good
328:Area
273:and
208:and
196:and
158:NEAS
152:The
137:.nhs
50:Type
920:NHS
204:of
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166:NHS
139:.uk
133:www
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